Razer Support

i’m looking to buy the Kraken V4 and I was wondering if it’s compatible with ps5 since there’s no playstation version of it like there is with the V3 lineup, I’ve watched a review video of its compatibility with ps5 but the reviewer mentioned that spatial audio is not something that’s going to be enabled if you’re connected to ps5, is this true? if so, can it be programmed through a pc to enable the spatial audio then be used on ps5 with the spatial audio? thanks!

my left click on my viper v2 pro stopped working and i just left it somewhere and stopped touching it, it happened a while ago and i was wondering what i can do?

Prompted every few mins since I started using Razer USB 4 Dock (14-port) ?,  I didn’t have this problem back when I was using a Logitech Dock.Current Setup: Laptop: Blade 14 2024 USB 4 Dock (14-port) Mouse 1: VIPER V3 Pro Mouse 2: Pro Click V2 Keyboard 1: JORO Keyboard 2: JORO Screen: Raptor 27 (165Hz) Speaker: Leviathan V2 Pro Others: Bungee Cord V3 ChromaAnyone knows how to resolve? 

I bought a Razer Deathadder V2 mouse back in 2021. I noticed the grips were wearing out and now there are indents where my fingers hold the mouse. The indent from my thumb is so bad, I can see the plastic the grip adheres to. How can I go about replacing my grips? The limited warranty says they don't cover this, and i've had the mouse for so long it's not even under warranty. Are they really expecting me to replace a $150 mouse just because the grips are worn out? I've looked online for 3rd party grips, but from what I've seen these are all grips you adhere over top the OEM grip. 

Blade 14 2024 - Battery Drain When Powered Off, BIOS - USB Charge Function [Off] < any one know how to fix? 

My New Keyboard Will Allow Me To Attempt To Connect My Keyboard Through Bluetooth But Ultimately Fails. When FN + ALT + Any Profile Number Is Pressed It Will Flash The Number Blue Twice And Then Stop Flashing Immediately. This Means It’s Not Able To Pair To My Laptop.

Hello. Recently my Enki X’s Chair base has broken beyond simple repair. The top is still completely fine so I just wished to get a new base. How would I go about purchasing just that part? I know the chair is out of warranty at this point but I do have pictures of the broken part and the serial number.

I need to buy a part for my chair it’s h 

Hello! I am trying to connect my new razor to my Xbox X/s and I’m having trouble. Can anyone give me a step by step on how to do so please! Thank you so much 

Hello, I have the BlackShark V2 Headset and love the headset. However my cat recently chewed the mic and it has started making a horrible buzzing sound when I speak. I’ve looked on the razer website and cannot find an official replacement mic from Razer. I’ve seen off brand ones on amazon but am afraid of a quality difference. Is there anyone that can help? Thank you!

je vien d’acheter le casque kraken kitty V3 X mais lorsque je le branche je n’est aucun son qui sort, le synapse n’est pas compatible avec et mon pc ne le detecte meme pas dans les parametre sonj’ai essayer de le brancher sur mon telephone et la aucun soucis le son marche. Je suis vraiment perdu 

Do sluchawek blackshark v2 x w wersji jack 3.5mm nie dostałem kodu aktywacyjnego.po czy wszedłem na stronę razera żeby zdobyć ten kod.dostalem kod po czym wpisałem go do okienka z aktywacja jednak wyskoczył bład"kod który wprowadziłeś wydaje sie być nieprawidłowy"sproboj ponownie.wpisalem ten kod kolejny raz i ten sam błąd mimo to że przepisywałem literę po litrze z emaila ktorego dostałem od razera. Oczekuje na szybką odpowiedź i pomoc

Hi Purchased Blackshark V2 X from an authorized reseller. Tried to activate the 7.1 Surround. However, product already registered upon keying in all details. Reseller unable to provide the code. What do I do?

I recently changed phone numbers and i no longer have access to the phone number that’s on my profile, so i can’t complete the 2FA. Since i no longer have access to neither this phone number nor the backup codes, I’d like to know how i can change it to a new one.

Hello. I bought a new Razer BlackShark V2 X headset. I cannot register it to get my 7.1 Surround Sound activation code because the website says 'Product Already Registered'. Please help me retrieve my activation code. Attached is the proof of purchase and serial number. 

No Activation code for 7.1 Surround Sound but have registered my headset Kaira X and got the confirmation email.

my blackwidow v4 75% is disconnecting and even shocks me sometimes im in the warranty how can i get a replacement 

Every single time I boot up my computer, RzPowerTool requests an update. About half the time I allow it to update (I am the device administrator), but still it requests an update the next time I turn on my computer. Is this normal behavior? How can I prevent this from happening? Is there any way to disable automatic updates (various forums indicate there used to be a second settings menu with this option, but that no longer seems to be the case).

 I played one game with it for an hour and now it’s unusable it’s extremely going to the left to the point where I can’t switch anything I tried to recalibrate and it keeps saying invalid invalid input. It’s annoying to think I have to do all this with a new controller please help is there anything I can do to fix this ? The deadzone option didn’t work and recalibration doesn’t either ? 

Hello all, I received the Wolverine v3 pro as a gift and I cannot for the life of me get it to work on my PC, wireless or wired. So I connected the dongle and powered on the controller, it looked like it connected, so I jump into a game and nothing. Ok I thought, let's try that pair utility they have on the site. Tried to pair but my dongle was not detected by the pair utility.No worries I thought, let's try the cable and hot damn still no detect. No worries, maybe I need to update the firmware, this happened with a previous controller. I downloaded the firmware and tried to install but I can't get pass the "go into Xbox mode" what is says on the screen, I do but nothing, it didn't detect I was in "Xbox mode"I really like the feel of this controller, more so than my Elite 2. Has anyone experienced this much frustration trying to get the controller to work on PC?!?! Like if it worked, I wouldn't have thought to update my firmware, and there would have been no issues but I'm now at my wi

Hello, I’ve had an issue with my Razer Blade 15 (I think the 2022 version). If i tap on the laptop the sound quiets down for a few brief moments but comes right back. I’ve tried using compressed air to clean it out, but that didn’t seem to have an impact. Any ideas on how to fix it or should I try to look for a new fan to replace it?

I just got it today, it is christmas after all. There wasn’t a box code, nor was it under the ear muff like I saw on reddit. I am unable to provide a receipt for I was not the one to buy it, it was a christmas gift, I should be able to provide anything else about it however. 

I have many suggested ways by triple-click power button, try to update firmware and re-pairing utility. However, the case is the dongle do detected by my devices (try on laptop, phone & ipad) but when try to update the firmware or re-pairing it, the headphone itself is not detected  for example, i follow the step 1: insert dongle to laptop (not using the hub) complete. Step 2: power on the headphone and wait until led light blinking blue, done. The problem is i cannot go into the step because the headphone cannot be paired.  the headphone keep blinking blue even the dongle is inserted. Please help, i have try many ways but none succeed.

The max pulling rate is limted to 1000hz i’ve made sure that i am properly using the wireless hyperpulling dongle and that the mouse is properly charged.how do i fix this issue?(Windows 11 Pro)

I can't use this mouse the way I can with other mice for butterfly or drag clicking. Two clicks in quick succession are not registered.What can i do?Please help me, otherwise I will have to send the mouse back.