Razer Support

I followed this guide in the attached link several times over the past month however my name on the forum is not the one I set in my account profile.. How can I have my razer id name on display in the forum..?cheers  

Hey, when I create a no recoil macro in Synapse 4 I have the feeling that the weapon I am using shoots slower than before - meaning I need to speed up the macro somehow. For now my macro is like leftclick, mouse movement and then again click, I dont know do I need to copy it 50 times or any other cuntion usage?  Thank you

Just wanna know where can I go to buy the bottom piece. 

I’ve recently noticed that the battery on my 2020 Razer Blade Advanced that I purchased brand new just over 1 year ago has started expanding and bulging. The warranty expired just 3 months ago so i’m assuming I can’t just send it back to Razer for a free replacement.  Im wondering what replacement batteries would fit my laptop and what reputable company is recommended to purchase from.  Here’s the product number: RZ09-03305E43

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I ordered this headset and it was supposed to come with a code for a “Raptor Glider” There was nothing in the box.  I read online somewhere that it would be e-mailed to me after I register it.  But never got a code that way either.  How do I get my code for this Fortnite glider?

As of this morning, I’m unable to add anything to my cart. I’ve tried different browsers, tried doing it on my phone, etc; all with no luck. Is it an issue with the website? 

My Deathadder Elite mouse wheel has started to squeak. I bought it in November 2024 so it’s under warranty but I can’t find any support help as I live in Europe. Is there an email address I can report the problem to?

Hi everyone,I’m trying to download the latest BIOS update for my Razer Blade 15 Base Model (Early 2020 – RZ09-0328).My laptop is out of warranty, and I’m running into BitLocker recovery issues that may be resolved with a BIOS update.Could someone from Razer (or a fellow user) please share a direct download link to the latest BIOS for this model?Thanks in advance!

Hello, dear Razer team, I'm new here and I'm glad to start our journey together, but unfortunately, I had a problem activating my Black Shark V2 X headphones. I am shown the message "This product has already been registered. If you have not registered it, please contact Razer support". I can't get the activation code 7.1 without registration. how can i fix it.

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hello, i bought the barracuda x 2022 headphones. but the sound is defective, i tried using 7.1 Surround Sound, but it's a bit of the same. as a last option i tried updating the firmware, i followed all the steps as it should be using the dongle, also the dongle adapter, the headphones are on but still the firmware doesn't work, the firmware updater does not give me the option to “update”. 

Tried different devices, browsers, and networks – cart always stays empty. Anyone else having this issue or know a fix?

Can you play games in 2K on a Razer Blade 18 2025 with RTX 5070 TI?

How I’m suppost to get access to my THX code to activate it. I’m currently using the trial.

I put in the serial number and it says “Unfortunately, this product is not eligible for registration.” with that hyperlink to the warranty policy.

لا أقدر وصول إلى رمز مصادقة لااني ضيعتي هاتفي 

There is no change even though my product is under warranty.

The dongle that came with my headset stopped working a while ago, I was using wired 3mm connection as I didn’t want to buy a new headset. I then bought a replacement dongle with the same model number and all, it’s recognised by my PlayStation but my headset won’t connect to the dongle and flashes blue until it turns itself off. Does anyone have any idea how to pair with a new dongle 

I am using a razer basilisk v3 x hyperspeed and i wanted to update the firmware to the latest. I downloaded the 1.02.00_r2 firmware updater and tried to update it but it cannot detect the mouse even though i tried to follow the steps. The firmware updater is running on adminstrator. 

My transceiver for razer blackshark v2 pro disappeared during my move and so I can’t use the headset anymore. Is there any replacement part I could buy?

Will Blade 18 2025 be available in Mercury? If yes, when is the ETA?Blade 14 2025 Mercury was released with the Black version. So, I'm not sure if there'll be a Mercury version for Blade 18

Hi, I have a razer wolverine v2 and never had problems with it. But today when I tried to remap the m1 and m2 buttons for another game it doesn’t work. It is stucked in one profile and cannot be changed. I tried uninstalling and reinstalling the software and deleting the profile but it will not get off the button it’s currently mapped to.This screenshot shows what I see when trying to edit a profile to remap  

Hi. I recently bought the Razer Blackshark V2 X (USB type A version). It functions correctly, however when I have the 7.1 surround sound enabled, the audio is randomly crackly. This is very annoying as I have to turn this feature of in order to enjoy my experience while using them.I have tried going through synapse to disable THX audio (my headset is incompatible so I can’t change anything on the app), changed USB ports, checked for dirt, etc. Nothing has fixed the issue though.Has anybody experienced and resolved the same issue?

Hi all, if anyone can help me where i have just bought razer blackshark v2 x where when i try to add it, the web page give me that is registered but when i try to open a ticket is says that i need to register it first. I would like to open the 7.1 surrounding system option and get the activation code.Please if anyone can help.