Razer Support

Hello Razer Support Team,I hope you are doing well.I have a Razer Naga V2 Pro mouse, but unfortunately, I have lost the wireless dongle and the original USB-C cable.The mouse still works, but I can’t use it wirelessly or charge it properly without the cable.Could you please help me purchase or replace the missing Razer HyperSpeed Dongle and USB-C cable?Here are my details: Product: Razer Naga V2 Pro Serial Number (if available): [write it here – usually under the mouse] Country: [your country, e.g., Jordan] Thank you for your assistance.Best regards,[Your Full Name]

Hi everyone,i just got my new Blackshark V2 X headset and i tried to register it but when i entered the SN it showed me an error that the device is already registered. the headset is brand new out of the box

I unboxed my basilisk v3 pro about an hour ago and it was working fine. Then I plugged it in to charge and now the scroll click, L / R scrolling, dpi button and scroll toggle buttons are not working

Hi Razer Support,I own a pair of Razer BlackShark V2 X headphones that I received as a gift about a year ago.I recently learned about the 7.1 Surround Sound app, but I never received an activation code.When I tried to register my product, I got a message saying it’s already registered and out of limited warranty.Could you please help me get a new activation code?Thank you very much for your help!

Hello, my beloved Razer fans! I have a Razer Blade 16 (RZ09-0483TEH3-R3E1). I bought it not so long ago, in July 2025. And since that time, every time I play any game, at a random moment, the laptop freezes completely. Only a full reboot saves. I've been putting up with it all the time.  I found somewhere on the forum that it is necessary to download Int9el Arc Control and update something there - it does not help. I play absolutely any game with normal temperatures(I have Razer Laptop Cooling Pad) and downloads, at a random moment the laptop freezes, and the sound goes on.  Can you tell me if anyone has encountered such a problem and successfully solved it? I've already started analyzing Windows error dumps. For example, LiveKernelEvent 141, LiveKernelEvent 144 etc. Thank you for your reply and advice!

هل يمكنني شراء بطاقات رازر غولد من اي متجر الكتروني وتحميله في منطقه الشرق الاوسط محفظه اخرى

Hi everyone,I’ve been experiencing ongoing issues with my Razer Nari Ultimate headset. The left side frequently cuts out, and I have to carefully adjust the volume knob on the right side to get the sound back, usually after a lot of crackling and fiddling.The headset is no longer under warranty, so I’m wondering:Is it worth trying to repair this, or Would it be smarter to start looking for a new headset?Any advice or experiences would be greatly appreciated!Thanks,Ad

Hello, I'm looking for the sizes of thermal pads for my Razer Blade 15 Advanced 2022, I can't find information anywhere, please help

I’ve tried everything, and from what I gather online everyone has the same problem with this product since Synapse 4 came out. I contacted the warranty department and they tell me its out of warranty even though its obviously a problem on their end, considering everyone with this same product is having the same problem. I have tried with different USB ports (directly in the motherboard) Tried reinstalling the firmware and unninstalling and installing Synapse 4 to no avail. We just want a solution please the headset is one of the best products I’ve had and it worked fine for a year. Now I can only use it while connected by cable which way cheaper headsets already do.  

Hi can anyone confirm if i purchase a controller of razer.com for the uk and say the item has any scratches or any other kind of damage will i be chatged for any type of shipping or am i entitled to.a full refund as i want to buy the raiju v3 but had loads of issues wirh controllers coming damaged or scratched up and had to return them so need to know this info on how it works 

I bought the original product, the Razer Barracuda X headphones, on the marketplace. There was no activation code in the box, so I registered them online through RazerID and received my activation code in the mail, then I entered it in 7.1 Surround sound WITHOUT ERRORS, but it says that the code is invalid, what should I do?

Hi, I'm having a small problem with my Razer Black Widow V3 Hyper Speed. It won't connect to my device via Bluetooth, wireless, or cable. In addition, the LEDs are flickering completely wrong, which means that when I want to change the LED colors, nothing happens. The manual says I should press a certain key combination, such as Control FN and two. Unfortunately, my keyboard doesn't do what it's supposed to do, but instead does something completely different. Could you help me with this?

I have a problem with my razer blackwidow v3 hyperspeed mini keyboard,well when i type with it most of the time keys enter input more than once per tap (Example: when i type "e" it comes out like "eeeeee") and its not with one key its for lots of keys on upper side of whole keyboard its brand new nothing spilled on it i clean it regularly and check for updates every day.  Can someone help me?

So I’ve been using the Razer Viper V2 Pro for quite some time (As of Oct 26, 2025) And then, all of a sudden, out of no where it just stopped working when I was using my PC, playing some CS2. What? How does this even happen? I was using it wireless, but when I plug it in wired and device manager says that nothing has been plugged in, nor any system connecting noises play on my Windows 11 system. I held the power button for at least 3 seconds, 10 seconds, and 15 seconds, and nothing was showing up on the light just below the scroll wheel. I also tried the other methods as I dug through other forums and found that plugging it into a wall outlet for at least 30 minutes will do something, but nope! Still no power and it’s like the controller inside it just… died. Why does this just happen? I’ve even uploaded proof of purchase to my account and would like something in return for an item that has been less than a month old. 

So i recently took the keys off and cleaned the board and put them all back together but now when i plugged the keyboard back into my laptop it has completely shut off and wont work. so I am at a loss on what to do someone please help. the keyboard is BLACKOUT  V4 X

I bought a Razer Black Shark V2 X and scanned the QR code but the code did not arrive.

Please help me i lost my mobile phone that i used for my 2 step authentication and i forgot my back up codes. I reload a certain amount but i cannot buy in the shop because i forgot my codes

Hi I lost my dongle for the viper v3, when I got the box. Could I replace it another one? I have the box and everything.

I am not receiving code for two way authentication, what can i do to recover it

is there a way i can buy new optical switches for my huntsman v2? some of mine are getting sticky (spilled beverage), ive tried cleaning them but they don’t come out right unless i pull them all the way apart. id rather stick with OEM parts instead of trying to find a 3rd party part, anyone know how to get some of these?

Can anybody confirm what the polling rate is for the raiju v3 when connected to the ps5 through usb the site says its only.250hz when wireless but 2000 hz on pc surely for a 200 pound controller its a 1000hz on the ps5 using usb like the edge is can anyone confirm whats what thanks 

please help, i lost my number and lost the backup codes :(

hey ive had my enki x chair for about 3 years now and the base snapped anyway i  can get a replacement?

I have a friend from Germany and I purchased a $50 RazorGold game cards but it had a code of letters and he said it's supposed to be numbers! Which is it?

I was hoping I could talk to someone about an order I placed this morning. I signed up for the silver membership soon after ordering and I saw the same chair I bought was at a deeper discount. However, I couldn’t access the order to cancel it so I could get the better price. A also still can’t see the order in my history. Any help is appreciated. Thank you!