Razer Support

I’ve attempted to update my BIOS using the recently released version SO6110-BIOSv0108 from your website, but unfortunately, the update does not seem to apply successfully. Despite multiple installations, my system still shows BIOS version Razer 1.06 (dated 2025-07-03). The main reason I was eager to apply this update, is because Windows Hello is currently not functioning properly. It keeps prompting me to center my face, but fails to detect or respond to my position, regardless of adjustments. I genuinely hope you can assist me with this issue, which may also be affecting other users. I look forward to your response and any guidance you can offer.

I’ve had my laptop almost three years, so not that long. A year or more ago I removed the battery because of bloat and never cared to replace it. Last night I shut it down and unplugged it as usual, and this morning when I woke up and plugged it in nothing happened. The adapter light is on and I know the power source is fine. When I hold the power button 10-15 seconds the laptop indicator light blinks white for a split second but that’s all the response I can get out of it. 

Ive had the Atheris for a while now—it's a good mouse, but I haven't used it much since I usually rely on my laptop's touchpad. Recently, I decided to start using it again, but it wouldn’t turn on. I assumed the batteries were dead and didn’t think much of it until I finally replaced them. Now I'm a bit concerned because it still isn’t working. I’m using a Mac and I’ve heard about Razer Synapse—does Synapse need to be installed for the mouse to work?

Hey. i cant find mail box. anyone help me? thnx 

i bought it and registered, i alredy conected it and used it without problem but i cant customize the special keys on it because it wont load.It recognices the ccontroller but it wont load when i press edit on the app, it just shows a blanc screen 

Hello i just bought this controller and i cant update via controller app. Is there any other way to do that? Any updates are greyed out. my actual firmware is 1.0.13.0.

I got a mail from amazon regarding a razer gold gift card a friend ordered for me, but I can't find the card pin, I have tried to reply back to the card mail I received but it's not supported, I tried clicking on the link on the mail which shows "get your gift card" but keep showing me error. I don't know how to get my razer gold gift card pinPlease I need help 

Olá a todos,  espero  que estejam todos bem , quero relatar o meu problema com o meu blackshark v2X. Uso ele no Xbox, no canal de áudio dos jogos e  no discord também,  estou tendo problemas com volume muito baixo, com voz de robô e o áudio não sai completamente com as frases que eu digo, acontecem interferências o tempo todo, detalhe: usei outro headset antigo e os meus amigos me escutaram normalmente, me ajudem por favor 😭😭😭

I randomly just the other day had an issue where my Black Shark V2 Pro (2023) started to sound super muffled. I can’t quite put a finger on the sound quality - but its off. It is not so bad as to that i cannot hear anything, its just that its definitely off compared to how it was even just a week ago.  I have tried just about anything and everything that comes up when you look up “muffled audio windows 10 issues”. I even just recently upgraded my PC (Mobo, CPU, case, RAM) - the issue still persists. I have tried buying other headsets (all wireless usb headsets plugged into both USB 2.0 and 3.0 outlets) - no avail.  I have tried 3.5mm jack and the sound does not improve. I know it is not the headset as they sound just fine on both my phone and brother’s setup - it must be something on my computer or some setting(s) im jst not aware of.  Any help would be so greatly appreciated as this is getting ot the point where i dont even want to game any

I’ve been using the headset for a few months now without any issue whatsoever. While I was playing on my Xbox, it notified me that my headset battery was low. I plugged it into a usb-c cord that I use for my PC, and I instantly hear some static and popping noises from my headphones. I kept them on the charger for a little while and they had an orange or red light, but after trying to turn them back on, it no longer displays a light whatsoever. What should I do?

hi razer thank u for read my questioni have razer barracuda x 2021, and i dont know why to my barracuda x is not connect to my computer i tried hard to fix but nothing work thanks u

Hello, I have a problem with my mouse, but I'm not sure if it's an issue with the device or my PC.The sensitivity changes on its own and feels much higher than normal. I used to play with 1600 DPI and 0.1 sensitivity in Valorant, but now I have to keep lowering it because it still feels too fast. Currently, I'm using 0.077, and it still feels too high, even though it shouldn't.This happens in all games.I thought the problem was with my mouse, so I bought a new one. Now I have a Razer Viper V3 Pro, but the issue persists. I don't know if my new mouse is defective or if the problem is with my PC.I hope someone can help me.

Can someone please help I don't have my old phone number and a back up codes

Estou tentando registrar meu fone de ouvido BlackShark V2 X, mas sou informado de que ele já está registrado, impossibilitando a ativação do código de verificação.Preciso de ajuda do Suporte Razer. O número de série é (removed SN) e o número do produto é RZ04-03240100-R3M1.

always says 100% no matter what ive tried it on a diffrent pc and did a clean reinstall of the razar app still same issue 

Hello. My Razer Blade 5900hx tops at 102c which is insane! I’m going to repaste it. But I am in need of some assistance. I would like to set the processor state at 99% to disable boost to also help with temps. However even after applying 99% it does absolutely nothing. No affect. My desktop gaming pc I have done the same with a Ryzen 5800x and it worked a treat. Have used it like this for a very long time. Why is this not taking affect? Is Synapse taking over the processor state? Is there a way I can set this? I do not want boost and the performance loss isn’t a big deal to me. There is no option in bios to change anything I have gone through all of it. I have even tried to lower the processor state to 10% and it’s still hitting 4.3ghz. If anyone can help or share their experience I would really appreciate it.

From my understanding, There is no options in NVIDIA to change between Optimus on 2021 model. There is no GPU option in the Bios and the only time RTX 3070 enables is when an External monitor is connected. However, Upon connecting up an External monitor to test this, I opened the Graphics Settings, But there is claimed to be 8GB GPU, But only 496MB Dedicated whilst the rest is Shared, Therefore I find this very oddly strange.  If anyone else could confirm if this is suppose to be like this as I was under the impression that it should be the full 8GB of dedicated memory, Not shared.  On my desktop, I get 8GB of dedicated (8GB Card) and additional 8GB of shared (Total 16GB) I can not figure out why this laptop isn’t showing properly. Thanks! 

He cambiado la batería o pila de mi razer y cuando volví a colocarlo dejo de funcionar no enciende ni parpadea a la hora de encenderlo.Necesito ayuda. Quisiera saber el porque de ese problema que me surgió de la nada.

My razer card $200 keeps showing already redeemed but I didn't use it why

I cant connect my device because its says its already connected but it didnt

Hi,I’m having an issue with my Razer Huntsman V3 Pro keyboard. I’ve already reinstalled Razer Synapse, but the problem still persists.Some keys don’t activate properly — for example, one key (like "A") doesn’t fully register, and I can see that clearly in Razer Synapse.Other keys are too sensitive — when I press "Z", it sometimes types multiple letters (like "zzz") even though I only tapped it once.Has anyone experienced this kind of problem before?Thanks in advance for any help!

Why is it that every time I want to buy Garena Shell it always runs out in just a few days, can we restock lots? 

I bought razer headphones and I am unable to connect with the customer support from past 7 days. The headphones is under warranty. Please help me as soon as possible. I am from india and there is no option to connect.

PLS HELP! I CANT RECEIVED THE SMS CODE 

I am just posting to see if anyone knows how to fix this, it is a four year old mouse so I have already come to terms with the fact that I might just need to replace it. The battery sits at a solid 3%, the charging icon never shows up and it never changes color to indicate it is charging. I have tried to charge it via the dock and from the cable directly, even tried a different cable. The computer does not recognize it is connected so I cannot update it at all, Thank you.