Razer Support

got a Customer not Available or Business ClosedRecommended action: Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made.even though I was at home delivery driver left a tag even though I signed it online refused to give my package

Hello,I am a user of the Razer Barracuda headset.I bought the headset about 8 months ago. At first, it was a very good headset, but after around one month of light usage, cracks started to appear on the hinge swivel and the black swivel on the left side. As you can see, I had to glue the plastic part because no replacement parts were available in stores. This temporary fix worked for a while, but about a month ago it completely broke, and now I can’t use the headset anymore.What is more important is that the crack is not only on the left side — both sides of the headset have cracked in the exact same spot.I would appreciate any support or guidance regarding replacement parts or repair options, since it seems to be a structural issue rather than user damage.Thank you 

So I bought my headphones in Japan in don quijote and I can't register them now. Every time I try it show that my product number is invalid which I check and it was good. 

Hey, like the title says, I’m missing the wireless dongle that supposedly comes with the kraken V4 headset, I only noticed this was a thing as I was trying to get the bluetooth to work on my PC, it would connect but wouldn’t allow me to select the headset as an output device, the headset works when plugged in and is fully charge and on when im trying bluetooth but just wont allow me to use it for sound for some reason.

Hello,I need assistance getting a replacement USB wireless dongle for my Razer BlackShark V2 Pro (2020) headset. Unfortunately, I cannot retrieve the serial number because the serial sticker has fallen off and I have lost the original packaging box.Here is what I have already tried:Removed both ear cushions to check for the serial labelLooked around the left earcup, yoke/arm, and headbandTried connecting the headset to Razer Synapse, but the device is not detected (so I cannot retrieve the serial from Synapse)The only marking on the headset is the part number:P/NO: RZ04-03220100I do still have: My original purchase invoicePhotos of the headsetCould you please help me verify the device and proceed with a USB dongle replacement even without the serial label? I’m ready to provide any additional photos or information you need.Thank you.

How can I resolve this dialog box that appears during payment? 

I’d like to update firmware of my keyboard but I cannot find it anywhere. I want to update it because it has double clicking problem and there is no suitable solution online. Can someone share the fw with me?

Hi 👋 I live in Iran and I bought a black shark V2 a long time ago and I really didn't know how to enable 7.1 till now! But when I wanted to make registration unfortunately an error occurs that this product is already registered but I haven't 😔.I would be really grateful if someone helps me.

after month of using my mouse, scroll wheel start to make squeeky noise, tried compressed air but with no luck... 

This product is already registered / Blackshark V2 X  I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title.

Hello. I think Razer should definitely release a patch for AMD based Razer laptops for CVE-2023-31315  aka “Sinkclose”  vulnerability. https://www.amd.com/en/resources/product-security/bulletin/amd-sb-7014.html

My gas cylinder on my Razer Iskur gave up on me. Can someone confirm if any third party Class 4 Gas Lift Cylinder will work?

Is the Razer Naga V2 HyperSpeed compatible to charge using the Razer Mouse Dock Pro

Cant register my new mouse what should i do ?

I recently purchased a 240mm Hanbo from razer directly from the website.  When i had initially installed it, it worked fine.  It read out the CPU temp and clock speed.  The fans also were able to auto regulate themselves quite nicely.  After about a week or so, it somehow stopped reading the CPU temp and clock speed.  First thing i did was troubleshoot.  I checked the forum beforehand to see if there were any working solutions.  Here is what i tried:-all cables are securely plugged in-even when directly plugged into the board and not into a splitter, it still doesn't read.  -i checked to see if i needed new drivers for the Hanbo from razer, it is up to date.  -i reset it to factory settings, still wont read.  -i re-read the instructions to ensure i did not miss a step.  nothing should be missing, -i even tried reinstalling synapse.  that didn't work either.  -my BIOS as well as HWMonitor are able to read CPU temp and clock speed, so its not the board or CPU.  Worth noting: the fans do

I just wanted to say that Razer.Ten has done a stellar job as a customer support agent. I am so glad that I was actually talking to a person rather than a bot.Razer.Ten was super patient and provided guidance to help troubleshoot my mouse issues to the best of their abilities. Although we could not find a solution, they were able to set me up with technical support to get a deeper dive into resolving my issue.Thanks for all that you do Razer.Ten!

Big thanks to RAZER.Ten.hekped me solve my problem and even asked me 3 month latter if it was fixed...great support..well appreciated..

Sila web interface - I can’t access it ( after bypassing the warnings that the domain isn’t registered etc) password is not working, and there’s no reset - nothing.I have tried every pw I’d have used, and there’s no forgot pw option- I am using ethernet connection and just want to check (& adjust if neccesary) channel and network ip settings.What password is required here, anyway??… My “all-in-one" pw? the one on the router? (I haven’t done hard reset, as I suspect that won’t fix this problem, and then I’ll be stuck)This was a great router, but I would’t buy another Razer device of this is the support … I can still use and access other brands that are far older.

I purchased a Razor Kiyo a few years ago, 2020 I think. It has been running fine until about 2 weeks ago. It turned on without any problems and connected to MS Teams, but as I was in the middle of a Teams call, the light flickered before disconnecting from Teams. I updated the firmware, tried uninstalling and reinstalling Cortex and Synapse, but that did not help.  I have even tried moving it from the docking station to the laptop USB itself, but nothing seems to work, even though the camera is connected and powered on. If I reconnect they reappear in the apps (Teams) menu until I try to turn it on and then it disconnects and disappears from the camera devices list in Control Panel. I did recently (three days prior to this failure) get a new laptop with the latest Windows 11 install on it, and plugged the camera in to install all related software.  Don’t know if this is an issue, but basically now I am unable to use the camera.Please advise on repair/ replacement options?TIA

Dear Support Team, I’m looking for a battery replacement for my out-of-warranty Razer Blade 15 Base Model (2021).The trackpad is not working due to the swollen battery.I’m not subscribed to Razer Care and the Support Page has redirected me to this forum.Is a replacement battery available for purchase?Thanks!

When I enter the serial number on my headset's box, it says it's already in use. How can I resolve this issue?

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

Well, a week ago I paid for my Razer mouse at an online store that is well known in my country; it's reliable so I didn’t doubt its authenticity. Today, November 19th, the package arrived. It felt comfortable, but when I tried to install Synapse 4, it didn’t detect the mouse. I checked some videos to look for a solution but nothing worked, so now I want to know if the mouse is the cause or if there’s a problem with my laptopI had checked the product reviews, but they had no problems, even when installing Synapse. That is one of the reasons why I didn’t suspect the product was fake. I would appreciate help so I can get a refund and buy it from the official Razer website. 😢 

I was using it earlier just fine and now it smells of burning plastic a little bit.