Razer Support

I bought the cobra pro a few weeks after its release. The mouse was in perfect shape until recently it kept turning itself off when I'm using it. I have identified the power switch as the cause it became loose it wouldn't keep itself in the power on position.

When purchasing, I cannot verify via the app Authenticator

Good day!I am currently having a problem with my Razer Viper Ultimate, it takes time to charge compare to the usual charging time I had when I got this few years ago. I tried plugging it in for a few hours but the the battery I got is 5% only. When I left it charging overnight, it only charged up to 50%.I tried using the mouse while charging but the battery percentage stayed the same. I tried cleaning the dusts in the charging port and even changed the charging cable but I still got the same problem.I also tried updating all the drivers and firmware but the problem is still the same and I got no solution.I badly need help with this one. Hoping you guys will respond to this inquiry. Thank you and have a good day!

When moving I accidentally lost the USB dongle for my Razer Lancehead mouse. Is it possible to purchase a replacement dongle from the Razer store and connect it to my old Lancehead mouse.

This issue is making me crazy.I am about to return my new Razer mouse (Basilisk V3 Pro X Hyperspeed) and keyboard (Blackwidow V3 Pro). When a Razer product is NOT connected to Synapse 3, the product’s lighting defaults to spectrum cycling. The issue is that there seems to be no way to change that behavior. I will not even go into the fact, that users might not like spectrum cycling or simply want to retain their last chosen color profile. No, the bigger issue here is with wireless devices (like mine) that use BATTERY power. I keep my mouse’s lighting turned off, and my keyboard lighting is almost always off as well (and when I turn it on, it is on 2% power). So what happens when the Windows account is signed out and the PC user is obviously away from the PC? Synapse is closed and the spectrum cycling lighting is turned ON, unnecessarily draining the battery for hours. I don’t think I need to explain any further why this is extremely bad and needs to be fixed ASAP. As far as I understan

After update now my mouse has red light fore ever, and each 3 minutes it gets lag or frozed and when i grab up my mouse the light disappear and only come back when it touches the surface, plz i wanna fix it. SRSLY SYNAPSE WHY U DESTROY DEVICES EACH UPDATE

Hi!I’ve lost the dongle on my razer wolverine v2 pro, and am no longer able to use it wirelessly. Is there any way I can buy a new dongle?

I am a long time user of the Razer Kraken v3 Pro headset. Unfortunately my dongle has stopped working and is completely dead. I wanted to buy official replacement dongle, but it’s unavailable. Could you please get me an official replacement wireless transceiver?

Hi, I recently lost the USB dongle for my Razer Viper Ultimate Wireless mouse, S/n [removed by moderator] and I’m trying to figure out what my options are. I have the version with the charging dock, but unfortunately the dongle is missing. I was wondering if there’s any way to get a replacement dongle, or if it’s possible to pair the mouse with a new one? I would really appreciate any help or guidance, since this is my favorite mouse and I’d love to keep using it! I am willing to pay for dongle! Thanks in advance!My email is [removed by moderator]

the switch for my S key keeps popping out... it works mostly fine but if I press it at the wrong angle it moves it and doesn't register the key press and if i tap it too quickly it pops out and I have to scramble to put it back in, its usable but I play at higher ranks so it definitely isnt optimal... is my best solution supergluing it back? Just not really sure what the best solution here is since I dont have warrantly and its just the one key

today I was usually using my razer barracuda x wirelessly and suddenly it stopped working, so i plugged it into my phone to see if it would work but it didn’t. now I cant even use my headset wirelessly

Hello,I have no idea what happened or changed, but my Razer Viper V3 Pro is suddenly draining from 100% to 0% in the span of just a couple hours. Does anyone know how to fix this? Should I return it and get a new one from Best Buy?

Hi, Recently my laptop has failed to load up anything after the razer logo when booting up my laptop. A black screen pops up and periodically white lines appear and disappear as well as pink lines.Is there any way to fix this or whoever can fix this?Thanks,Prez

i made a return and it says that the label it’s attached to the email but i don’t see it and nothing it’s attached to the email 

como hago para pagar desde argentina este software?  thx spatial audio razer

Good evening,I tried to purchase the THX Spatial Audio software, but I received an email saying that the transaction was not completed. However, the payment has already been deducted from my bank account.Could you please let me know what the issue is and whether my payment will be refunded or the purchase can be completed?

i send OTP to my namber and i didnt get the code , i want upgrade my wallet to 500$ in razer gold how can i do it ?? please guys help

A new bios update was published for my laptop yesterday (v0106), but it just seems like there is nothing to do in order to make it update, there was also EC update and MCU update that were published yesterday which worked completely fine, but for the bios updater i ran it more than 50 times and when my laptop is done restarting it is still on the old bios version, i was with support on chat for more than 3 hours yesterday and we tried everything, and i literally mean everything you can find on youtube or old forms, didn’t work.

Had everything working alright until Razer decided to force an auto-update. Then, the software started to randomly slow down the PC, fuck up the mouse, lock the macro functions on, mess up the macro, disconnect and reconnect the mouse nonstop… Lot’s of bullshit. Couldn’t even use my PC with it turned on.Shutting down the Synapse software made everything stop. Turning it on, problem returned. Did everything: Reinstalled a hundred times, clean  unninstalled everything, manually and using the support software, forced different drivers - Windows and Synapse donwloaded, eveyrhting you could think, and nothing worked… And then, i updated my Deathadder V2 firmware from 1.2 to 1.4.0.1 (latest) and, now, the Macro simply doesn’t work. The PC and the software recognizes the mouse and every function, the DPS and RGB works fine, but the Macro simply doesn't work anymore, as if the macro software can’t even recognize the mouse… And, cherry on the top, Razer don’t allow us to rollback either the Fir

My basilisk v3 hyperspeed is consuming more power i purchased this mouse on jan 2026 from the last 3 monthsits consuming more power i have changed almost 3 batteries please help meout with the issueemail [removed by moderator] if any solution

i want to unbind my razer id and bind it to a new one,help me

Hey, recently my cable seems to have broken from my Razer Deathadder V3 Wired, was wondering if it was possible to get a new cable for my mouse.S/N: PM2329H269H26800616Model No. RZ01-0464 The mouse is now almost 3 years old

- The BIOS is in System Mode: Deployed with Secure Boot enabled and greyed out- There are no Key Management, Reset to Setup Mode, or Restore Factory Keys options available- The system will not boot from the internal SSD or any external USB media (including a freshly created Windows 11 recovery drive)- Restoring BIOS defaults has had no effect Based on my research, this appears to be the known Secure Boot certificate issue affecting Razer Blade laptops related to the 2011 Microsoft certificate expiration. Because the BIOS is locked in Deployed Mode with no key management options, I am unable to resolve this myself. I am requesting the Secure Boot recovery firmware package for the Razer Blade 18 (2023) that can be applied from a USB drive without booting into Windows, or any alternative procedure to reset the Secure Boot keys and Platform Key for my device. Device details:- Model: Razer Blade 18 (2023)- [removed by moderator] Please advise on the fastest path to resolution. Thank you.

hi, good afternoon sirI want to report the loss of my mobile number and I have already filled in Razer Gold to this account and I want to fill in the balance to the game, I have to verify it to my mobile number which I have lost for a long time, please help me to update my cellphone number on the Razer Gold account that I am using now.Thanks you^^