Razer Support

One of the arms of my Razer Enki X chair has broken,  It is out of warranty by 6 months, but I’d like to consider buying a replacement arm.  Cannot get past the “out of warranty” message on the Razer official support page.  Need help.  Thank you.

Hey All ,I have a Huntsman v2 pro and I want to change the Keycaps to low profile as the standard ones on there are a little high for my liking.  Do Razer make a low profile keycap or is there a 3rd party option that fit ? Or would I have to change out the whole mechanisms ? Sorry I’m new to all this customisation stuff 

I live in a studio apartment and I work/game with a gaming laptop. I have the dongle connected directly to the laptop. When I first started using the headset in January of this year, I could go to the bathroom and it wouldn't disconnect. Now, I can’t even go into my kitchen behind my desk without it sometimes disconnecting. It’ll do it randomly too when I’m just sitting at my desk. I am not sure what could be causing it and I have tried when I’ve seen on Google to fix it but maybe there is something more I could do to fix it?

Yes, I’ve seen the previous post regarding this issue. I’m sad that I don’t see what the F buttons at the top do, and I do see that there is no lights.And yes, I’ve turned off dynamic lighting. The mouse I have is working, but not the keyboard lights.

I would like to know if there’s a way i could buy a new face place for my razer kitsune. that is all thank you.

?

Taşınacağımız için kızıma aldığım Razer Enki koltuğu sökmek zorunda kaldım. Ancak, gazlı kaldırma mekanizmasını eğim mekanizmasından çıkaramadım. Resimde gösterildiği gibi sıkışmış durumda. Hiçbir şekilde çıkmıyor.

My Viper V3 Pro SE is slow charging. After 3 hours its only at 85%. Then when I unplug the USB the percentage goes down to 83% fast. I already tried the steps Razer Support says to do if this happens and still nothing change. Plz help.

I’ve had my Razer Nommo V2 Pro Nommo set since 2023 and have enjoyed it since purchase. Recently, as of yesterday, my subwoofer no longer turns on! I don’t have an extra power cable for the subwoofer laying around and can not test if the cable has died as of this moment. I’ve tried direct power to the wall sockets in my room, to my UPS unit(where it has been plugged in since 2023.) It does not turn on no matter what I do!I’ve looked at the other support threads here, and on the Razer subreddit. Was wondering if anyone else has had recent issues with the subwoofer not turning on and if a replacement cable/extra cable has fixed it?  List of things I’ve tried: Tried different power sockets. Uninstalled Razer Synapse 4 non-beta. Reinstalled it. Tried installing Razer Synapse 3 and the Razer Synapse 4 Beta. Nothing. Went back to Synapse 4.  Tried to follow the order of operations for reconnecting the set from start to finish multiple times.  Power cycled 4 times waiting 15 minutes following

Hey all, Just today I received a Basilisk V3, opened it about 15 minutes ago and noticed that normal scrolling on the scroll wheel does not work. Pressing the mouse scroll in, switching to smooth scroll and side scrolling all works but normal scrolling doesn’t - smooth scrolling or not. I have tried:Plugging into a different USB port Closing down Synapse and trying to scroll Updating the mouse firmware Resetting the device via SynapseAll to no effect. My old mouse, a Basilisk V2, scrolls just fine no problem. Any known issues/help? Or am I just returning it? Cheers.

Hello,My Razer Nommo V2 Pro speaker system is defective. The subwoofer powers on, blinks, and connects successfully, but both desktop speakers remain completely dead. There is no Chroma RGB light and no sound from the speakers at all. It seems like the speakers are not getting any power.I have also tried connecting the system to another computer, but it still does not work. I already replaced the batteries in the Control Pod, reconnected the proprietary speaker cable tightly, and power cycled the system. Nothing helped.The website states my serial number is not in the database.Model: Razer Nommo V2 Pro Thank you.

After recent software update mouse is unusable!It is absolutely shocking.Power setting / sleep time is resetting itself to 0 all the time! Changing it doesn’t matter, as it will be back to 0 after few minutes.Connecting mouse via usb cable to PC used to help to be able to change the settings, but now even mouse connected via usb cable disconnects every 0 seconds!!What is happening and when will this be repaired!

Hello,I have a Razer BlackShark V2 X and unfortunately its been picking up audio that i play on my pc through the mic , while using the mute button as well.I am not using the 7.1 surround sound app.Please help with this,Thanks

As the title suggests. I checked out as a guest and made an account shortly after and due to that I cannot check my order status. I used the same email for the guest check out as I did to make my Razer account. Can anybody help me link it?

Hi, I own a Razer Enki gaming chair in the UK. I need to purchase genuine replacement left and right 4D armrest assemblies. My chair is out of warranty, and the support website won’t let me submit a ticket because it stops at the warranty check. Could a moderator please help me create a spare-parts request? I have the serial number

This has happened several times, and i always have problems receiving the OTP code. Please help me fix this problem. 

I mispelled my email address and now cant see my order, how can i update it so i get my emails

after alot of experimention, clean installs, i found the weirdest fix ever 1.Add your games/apps to steam library as unsupported (you can hide them from your steam librarylater if you want) 2. Go back to razer synapse and click scan for games Games/apps should appear in the softwarez theyll have the correct file locations just no icons, you can add icons if you want

 I recently performed a clean installation of Windows on my Razer Blade 15 Base 2021 (Model: RZ09-0369) after changing the ssd. Unfortunately, after the reinstall, the factory-calibrated color profile (icm/icc file) was deleted, and Razer Synapse is not automatically restoring it.Could anyone please provide me with the original factory color profile specifically calibrated for my laptop's display?display : BOE0804 1920 x 1080 144Hz

Title. I’ve had this headset for about a year now maybe, no real problems with it. Recently, the 7.1 surround sound app just auto-closes itself when I try to open it, thus rendering 7.1 sound inoperable. I have tried…Rebooting my headset.Rebooting my PC.Reinstalling the app.Nothing helps. What’s going on?

I am in need of a gas lift replacement for my razer enki X chair. My warranty has expired and I am unable to go through the usual channel of support.  The gas lift in the chair is failing and when sat on the chair slowly sinks and does not retain height while in use. I am willing to pay full price for the replacement.

I got a problem with my Razer Blade 16, and could get it solved thanks to the support of Razer.ScarletRouge and the customer support I could get it solved. Thank you very much!

Hi everyone,I’m having an issue with my Razer Basilisk Ultimate and wanted to check if anyone has seen this before or has a fix.The mouse works completely fine when connected via cable, but the wireless connection via USB dongle is unusable.The dongle keeps trying to connect but immediately disconnects again. In Windows Device Manager, it constantly reappears and reloads in a reconnect loop.I also tested it on my MacBook (no Razer Synapse installed and the device was never previously paired there). The exact same issue occurs, so it does not seem to be software or Synapse related.What I already tried:Updated mouse firmware Reinstalled Razer Synapse (on Windows) Disabled USB power saving / power management settings Removed hidden/ghost devices in Device Manager Tried different USB ports Full system restarts Complete fresh Windows reinstallNone of this fixed the issue.Summary:Wired mode works perfectly Wireless mode via dongle does not work at all Dongle constantly reconnects in a loop o

Every time i try to launch Sea of thieves (Microsoft store version) when i get passed the launch screen and “start game” my audio is halved (Possible even lower), Now this isn't the game audio being halved. It is my entire pc sound output being halved, Even after disabling apps taking exclusive control of this device. Not 100% sure its a razor issue but since it is my entire pc output going down it looks like it is. (Blackshark v2 THX Spatial Audio).

I'm experiencing a serious issue with my Razer Orochi V2 when using the 2.4 GHz HyperSpeed USB dongle.Problem:As soon as I plug the USB dongle into my Windows 11 laptop, my Wi-Fi performance is severely affected. It's not just my home Wi-Fi that disappears—almost all nearby Wi-Fi networks vanish from the available networks list. Sometimes no networks are visible at all.The only way my home Wi-Fi network appears again is if I move extremely close to my Wi-Fi repeater/router. Once I unplug the Orochi V2 dongle, the Wi-Fi networks immediately return to normal.My setup:Mouse: Razer Orochi V2Connection: 2.4 GHz HyperSpeed USB dongleOperating System: Windows 11Home Wi-Fi: 2.4 GHz (also using a Wi-Fi repeater)Troubleshooting I've already tried:Updated Razer Synapse to the latest version.Updated the mouse firmware and Wi-Fi drivers.Tried every USB port on my laptop.Disabled USB power saving in Device Manager.Restarted both the laptop and router/repeater multiple times.The issue only occurs whe