Razer Support

Hello.  My Iskur V1 gas cylinder no longer works and sinks each time I sit in the chair.  I would like to go about replacing it if possible. Thank you!

I can log in to my razor account using my Apple account, but the problem is that I cannot pass the OTP method because everytime I press on the lock and then it says to vertify my email using a 2 step authentication, there’s like no code sent to my email, I even tried pressing the new code button there’s still no code sent to my email, I even checked the spam, literally nothing.PLEASE HELP ME Ive been having the same problem for months alr still not working 🙏

Hi, I'd like to request help recovering my Razer Gold account I lost access to my phone and the SIM connected to it, which means I no longer have access to my phone number, authenticator app, and backup codes. The authenticator is also sending the OTP to my lost phone number, so I have no way to receive it either. My primary Gmail is the only verification method I still have access to.What I need help with:Remove the old phone number from my account Replace it with my new number so I can regain full accessI'm willing to go through any verification steps using my Gmail to confirm my identity. I'm hoping this can be processed as soon as possible.Thank you.Additionally they closed my tickets without resolving it.

I recently changed my phone number and I no longer have access to my old number. The last four digits of my old phone number are 3114.When I try to change my phone number on my Razer ID account, I am asked for a verification code sent to my old number or a recovery/backup code. Unfortunately, I don’t have access to either of them.I still have access to the email address associated with my Razer ID and I am the original owner of the account.Could you please help me regain access to my account and update my phone number?I can provide any additional information required to verify my ownership of the account through a private message.Thank you for your help.

Just bought the Razer Hammerhead HyperSpeed for Xbox to connect to my Windows 10 PC for gaming and work since I prefer earbuds to headsets.Not sure if I am reading the manual correctly so I set the earbuds to hyperspeed mode and the dongle to USB mode, plugged in the dongle to my PC's usb c port (which is tested working with other stuff) but nothing.Thought I got a faulty dongle as bluetooth works fine on my android phone and on the andriod app there is no prompt to update firmware. So I thought to try xbox mode on the dongle and then it works.I see on my device manager under audio: Headphones (Xbox Controller) Headset Microphone (Xbox Controller) And so far audio output works and mic works as well (using mictest website and MS Teams).Decided to get an exchange at the Razer store and tested the new set on their Razer Blade display set. All good on USB mode for the dongle.Back home on my Win 10 PC not working although XBox mode on the dongle can connect.Anyone else with the Xbox editi

Hello, I’m trying to get the $20 discount code for the online store by completing my account profile. One of the requirements seems to be adding my mobile phone number to my account. After I complete the captcha, the site gives me a “too many requests” message. This happens both on my phone and on a PC. Trying to figure out what is the issue here. Thanks!

Im trying to register my headset that I bought through amazon on the Razer page and it pops up with this

I bought a Razor Gold gift card for $100 canadian dollars. When I gave as a gift it couldn't be loaded. Said already used which it was not used. The receipt says activated but apparently it was not. Who do I speak to about this 

i’ve had this headset for a long time, and just today i broke the usbc dongle. my laptop fell over and it hit the side with it in. it looks normal til you plug it in, and realize that the actual usb part is sticking out more than it should. so now it doesn’t work. i’ve seen people get other replacements for it, but i don’t have the receipt or anything. i have the usbc dongle and the headset and when i added into my razer products. 

Hola, buenas noches/buenas tardes.Me gustaría comentar que hace muy poco compre una Razer core X choma por Ebay en estado "Usado"  lo que parecia que todo estaba bien resulto en apagones en dispositivos de la luz, wifi,cables, alargadores,frigorifico,caldera creo estas ultimas semana que contenia esta Razer core X choma me a Quemado el microondas de mi abuela segun la IA me dio varios diferentes apuntes pero esta ultima respuesta que me dio me dijo que podia ser un peligro un fallo interno y peligroso la verdad es que no se que hacer mi abuela aumento la potencia por que pense que podria ser eso pero resulta que en verdad puede ser algo interno o de que a veces no se encienda la Razer por que a veces estoy enciende apaga.Tengo una GTX 1060 de 6 vram y la verdad estoy preocupado lo primero por que por mi culpa estoy preocupando ami abuela y lo segundo por que puede que haga pagar mas innecesariamente.Aparte que no quiero tener un incendio. Necesito una respuesta lo antes posible sobre q

For  bounties and does  trailblazer rank people can't get any of bounty ? Or notcan you tell me how many days or weeks or months required for approval And I had 15.6k followers but even that I am not getting any of bountys 

Hi Razer Support Team,I am reaching out to you because I am having a specific issue with my Razer BlackShark V2 HyperSpeed.The headset actually works completely fine and the audio is OK when Razer Synapse is disabled (or turned off completely). However, the moment I open or have Razer Synapse enabled in the background, the audio goes completely wild. I am experiencing severe audio distortion, crackling, and sudden, extreme volume spikes where the sound gets very loud out of nowhere and then drops back down.I have already tried multiple troubleshooting steps, including the ones listed in your official guide here: https://mysupport.razer.com/app/answers/detail/a_id/4003Specifically, I have: Uninstalled and reinstalled the audio drivers via Device Manager. Disabled audio enhancements in the Windows system settings. Tried disabling/enabling THX Spatial Audio settings within Synapse. Unfortunately, nothing helped, and the issue is clearly tied to the Razer Synapse software itself, as cl

Just paired up my V3 Pro with my Dock Pro about a week ago. I’ve noticed the battery level does not update properly. I saw another thread that shows an updated pairing utility, but that seems to be spicific to the USB dongle - which I am not using.

Generally the Leviathan V2 will encounter this detection problem if there is an interruption in power delivery when it’s powered on, I tested this to be true by unplugging it from the wall while its turned on and connected to my pc.Make sure that your plugging the leviathan directly to the wall and not in an extension cable to help avoid this issue from happening randomly.But if it occurs, I found one replicable way to fix the the issue:Press + and - volume buttons and  the power button together until it powers off to perform a hard reset. Unplug all cables (Typically; Power, USB C and Subwoofer) Hold the power button briefly to drain power (you may see a slight power flash in the RGB) Plug only the power back in, turn it on and test the source switch button (furthest left button), if it freely switches from green to blue then your good to go. If it does not, repeat the steps until it does, it takes me usually around 10 attempts until it starts working again with some outliers.

While using Synapse 4 and the Chroma app for my razer devices (Blackwidow v4 pro, Firefly v2, Kraken v4 pro, and Razer Naga v2 pro (along with with the perhipherals, such as the mouse dock chroma for the mouse, and the control center with the oled display for the headser)) after a while, moreso if I leave my PC on overnight, I’ve noticed my games having trouble starting, and sometimes crashing with a memory error.I then did a bit of digging around, and, for some reason, after leaving my PC on overnight, I’ve noticed the Razer app engine process using 18.3 GB (yes, gigabytes) of RAM.  After closing out, and restarting the razer apps, everything runs fine…. for a while, until the memory usage by that razer process ballons to around the same amount of usage, at which time, whichever game I’m playing, at that time, starts stuttering, till it eventually crashes.My specs are:32 GB of RAMIntel core ultra 7 265KF CPUTwo 2TB SSDs (one for OS, drivers, productivity software, and I run the razer

I have issues with my Basilisk V2 as the title describes.I have tried compressed air, cleaning, adjusting the resistance, updating firmware, more or less everything, but it still jumps and skips when I scroll.It’s getting to the point where I am considering buying a new mouse, because this issue is seriously starting to grind my gears. 

Hello there,I have started to notice more and more that some of my keys on my keyboard are sometimes unresponsive or having input delay. For example when I was typing this text I had to press my “s” key many times(4-6times) until it got recognized. I having this issue with several keys like : S,R,M,N and Spacebar. I have tried to switch the USB ports, hard reset, reinstall drivers and also completely uninstall Razer Synapse. Nothing seems to work. I have got my keyboard one month ago. And I started doing this starting this month, with R being the first key starting to be unresponsive and other keys followed afterwards. If there is someone who knows some tips to try to fix this issue, I would be very grateful. I have my keyboard under warranty so in the worst case I can (hopefully) get new one. 

BlackShark V3 firmware version: 1.3.0.0Synapse version: 4.0. [removed by moderator] After the latest firmware update, the Game Profile section in Synapse is not working correctly.When I select either THX Immersive Mode or THX Competitive Mode as the game profile and then launch the game, THX breaks. The selected THX mode does not seem to activate properly in-game.After closing the game, THX remains broken. Synapse also gets stuck when I try to switch back from THX to Stereo. At that point, the headset still appears in Synapse, but THX no longer works correctly.This seems specifically related to automatic game profile switching. THX can work after a clean reset/reinstall, but launching a game with a THX game profile causes it to break again.

How to use the run command function in macros. Are there any specific command examples or technical documentation? I didn't find relevant information online.

Hello, why am I unable to get help? I keep receiving various responses that are completely unrelated to my question. I need to update the camera's firmware; I downloaded the latest version from the site, but I cannot perform the update—the installer app tells me I need to contact customer support. I have a Razer Kiyo Pro camera; I am attaching a screenshot from the firmware installer. S/N: PM2121L03604609, Model: RZ19-0364, P/No: RZ19-03640100. 

Christmas 2025 I purchased my white v3 pro for my ps5. In February the dongle stopped working. I turned my ps5 on and nothing. Contacted Amazon ordered a replacement.My replacement has been fine until recently. While playing a game using my headset the power glitches due to a car accident. When the ps5 rebooted the dongle would not connect. Cable is still good (checked with other devices), port is still good (checked with other cables) head set still works if I connect directly to my controller. Help Fixing or sending a replacement would be appreciated. Thank you

Recently purchased this headset and was very excited by the wireless prospects with 40 hours battery life! Headset works wonderfully but the low battery notification is WAY louder than the rest of my volumes and is so frequent when the headset still has over 10 hours of usage. Please change the notification to begin at 5% battery or not nearly as frequent. Extremely frustrating.

I’m having trouble keeping the top part where your headset rests to stay on like if I try to lift my headset off it just falls onto my desk, do I need to press a little harder to get it to stay or what do I do here?

주문자 이름이랑 통관고유번호에 등록된 이름이랑 달라요 혹시 어떻게 해야 하나요 ㅠㅜ 도와주세요 ’이젤리‘ 로 주문을했고 통관이름은 ‘이유주’입니다 변경이 가능 할까요? ㅠㅠㅠ운송장번호는 [removed by moderator] 이렇구요 .. 확인부탁드려요 ㅠㅠㅠ

I have been a Razer user since 2012 and have always used products from the brand. Currently, I still own a Razer DeathAdder Elite, a model released in 2016, which is now considered relatively old hardware.I have always used the macro function while gaming, mainly to execute specific commands and perform animation cancels. Over the years, I have used different versions of Razer Synapse and noticed a significant difference in the behavior of macros.In Synapse 2.0 and Synapse 3.0, in my experience, macros were much more stable and consistent. However, with Synapse 4, there are days when it feels like the behavior of the macro changes and it does not perform the same way, showing delays or less precise execution. I have also seen other users reporting that this issue may be related to the operating system or Windows updates. Regardless of the cause, the experience has not been as consistent as it was with previous versions.Another point is that I find creating and configuring macros in Syn