Razer Support

just as usual, my mouses of razer wont ever get detected in synapse. neither the viper 8khz, nor the viper v3 wireless, nor the deathadder v3…eventho i got the latest firmwareupdates… actually every single razer product is pissing me off at this point. nari essential wont get detected either… only my keyboard and the basilisk mouse gettin detected… stupid software!help pls

Hi Razer Team and Community,sadly my right Razer Essential earbud does not work anymore. I Tried the pairing tool, and it worked, but m right earbud didnt came back to live. so i tried to run the firmware update tool, but this time the tool does not find the USB dongle, tried multiple usb ports, reinstalled the driver, no chance.Any idea?

I just got as a gift this new headphones opus black, in order to register them it’s asking me for a receipt which I don’t have because I didn’t get it with them, can I still register them or not?

I bought a Razer Blade 18 computer. But I can't use the Thx Audio Product, it asks for an activation key.

Hello! I just bought a Razer Blackshark V2 X. I tried to register the product ID and serial number, but unfortunately, I was informed that it was already registered, but not with my Razer ID. Need help. Thanks!

I have a RAZER BLADE 15 ADVANCED MODEL and the battery is bulging, causing the case to split open. Is there a way to acquire a replacement battery for the device?

Complementing my previous appeal, in this I want to tell you how I managed to temporarily fix synapse and apply the settings inside it.1. Completely remove Synapse and install version 3 from the website.2. Connect your headphones to the synapse, then configure all the settings as you need.3. Close the synapse, remove it from the system startup, then reboot the system.4. Open synapse as administrator, check your settings, Next, hold down the mode switch button on the right earcup for 7-8 seconds until a sound alert (First beep, then speech)5. Connect your headphones via Bluetooth to your phone without disconnecting them from your PC. Then go to any application and check the operation of the equalizer, to do this, press the mode switch button once, you should immediately notice the difference.6. After that, in your phone's Bluetooth settings, manually disconnect the headphones (or turn off Bluetooth)The synapse setting will then be applied to

Have used front and rear USBC ports, tried different cables, tried using the dongle in both ports. Purchased on Sept 2, worked mostly fine using cable with occasional disconnects, even when sitting very still and babying the controller. Totally disconnected with cable so switched to dongle and had same occasional disconnects that got more frequent until it totally disconnected and wouldn’t connect at all. It turned the console on after a day but wouldn’t respond to input even though the RAZER and XBOX light is on. Don’t have the box and the serial number on the controller is rubbed off. How can I get this serviced or replaced?

I just got the black shark v2 (wired with soundcard USB) and the THX direction is coming from rong positions! I have synapse 4! I see that many have the same problem more than 3 months now and razer doesn't do anything! Are you guys gonna fix it or should I return them and buy something else? I pay for THX and I don't have THX! I try everything! Reinstall instal...I try every (fix) I found on the forum, on redit, on YouTube and nothing! What a joke! I'm really disappointed! 

Just got a new Razer Blade 18. When picking up the laptop from one corner, the laptop chassis experience a kink/deformation and when put it back on the desk, the corner you pick it up won’t touch the surface, is this normal or just quality control issue?

Hello Community,I have the following problem with my Razer Blade Stealth RZ09-03100: I keep having disconnections on both the left and right USB-C ports as soon as I minimally touch the notebook. I can rule out damage to the cable as I have tested several cables. According to the Internet, it is probably a driver problem. What I also noticed is that there is often a short stutter in Full HD videos. I am using the latest version of Windows 11. Do you have any tips? I am using the latest drivers (Windows Update) GreetingsTranslated with DeepL.com (free version)

Hello I ordered a Smart Cooling Pad productKorea uses 220 volt electricity.In the reviewIt says 110 volt adapter, but I would like to receive an adapter that can be plugged into 220 volt.

Even after following some of the suggestions notyhing has made an improvement. I notice this problem is occurring to other people as well with the only ifference being with other keys. I create the case but it looks like the problem is not getting addressed. Time to get a ifferent keyboard from another vendor. It was hard to even write this.

I’ve been having an issue where whenever I play any game, the ‘S’ key will randomly stop working, making me unable to reverse. I have had this issue in games such as Marvel Rivals, Roblox, and Doom Eternal. It works fine outside of games. I haven’t been able to find any real fixes, as any people I find with the same issue never got it fixed. It is connected directly to my motherboard and is not connected to a USB hub.Things I have tried:Installing new driversUpdating Windows 11Restarting my PC Any suggestions?

Hi ,I lost the mouse's USB adapter and you do not have it in stock and it is not possible to connect any other adapter to the mouse. What can I do?Thanks.

Hi, my donggle is broken, I have a Barracuda Pro, so I can't update the drivers. Currently it works very poorly for me, to the point that I can no longer use it on PC.Do you know where I can buy one that ships to Argentina? or what solution can I have?

hi please help when i registered to product it says to me it already registered please help me . 

I recently purchased a Razer BlackShark V2 X headset.When I tried to register it with my Razer account, I received a message stating that the headset is already registered to another account.Could you please assist me in  the registration to get activation serial so I can link it to my account and use 7.1 surround sound?

Уважаемая команда Razer, после регистрации я получаю недействительный код объемного звука. S\N 862350D25000538 Код, который был предоставлен после регистрации: H7FDF-499ZW-773EC-Y82OH

i have bought a razer deathAdder essential and when i tried to  add it do my razer id it said that this product is allready registered. Could you please assist me in resetting the registration so I can link it to my account?

Same here ,and you just get the usual  run around. Wow $250.00 Cnd keyboard with little use .Now rendered useless!  looks like  they are incapable of fixing the problem! The replacement boards seem to be having the same issues.  This will be a mari go round ride  from  ... , well you know!   Just do a  search online and forums and you will see how they are handling   their  keyboard problem with their  “customers.”.  We  will be wrinkly  old men and women without any hair  left  before it gets resolved  . I hear the hair goes first though! 

Hey Guys, As the title says, I just bought a razer blackshark v2x from Noon in UAE. It says the product has already been registered when I just bought it. How can this be possible?here are my serial number and razer product ID:SN: PN: RZ04-03240700-R3M1

hi i bought headset from other guy and i want to login to 7.1 but i dont have activation code what i can do now?

At that time I bought a Razer headset then I tried the Thx Audio Spatial application and the trial period was only 15 days, and I wanted to buy via the website but after I checked there was no address in Indonesia, so I was confused. how to buy it.