Razer Support

Hello,My Blackshark v2 hyperspeed headset does not work unless its connected to the pc via the usb. When I remove the usb from the headset it stops working, I can’t turn it on if the usb is connected to the dongle.The battery is stuck on 35%, but I am guessing that its actually at 0% and the battery could be dead.I have tried charging it with a adapter and a different cable, but the battery % does not change. 

I’ve been having an issue with my mouse since earlier today. I just wanted to charge it and use it while watching anime, but it keeps disconnecting. The light flickers white twice, then shows the charging light, flickers white twice again, and keeps repeating the same thing. It keeps disconnecting. I already tried plugging it in properly and even changed the socket where it’s plugged into on my laptop, but the problem still happens. Also earlier i noticed that the light turned blue idk what that means but yeah pls help me.

Hi, I have my Blackshark V2 (and in very good condition mind you) and since new, synapse has given me problems, which are a headache, but I must admit, razer support has been very efficient, quick and kind, so kudos to all of you! right now I mi mic is not even working, and I can’t access my microphone options of the soundcard in synapse, they are greyed out, these two things happened at the same time, and I honestly think it has something to do with synapse since I use this headset with playstation and it works perfectly fine. thanks in advance! 

Hello,I recently purchased a brand-new Razer [назва моделі, напр. BlackShark V2 X] headset. When I try to register it on your website, I get an error saying it has already been registered.I did not receive a 7.1 Surround Sound activation code because of this.Unfortunately, I do not have the receipt, but I can provide photos of the headset and serial number.Please help me retrieve the 7.1 activation code or resolve this issue.Thank you,

I just bought the Razer Ornata V3 X keyboard and after trying it out the first few hours was great. then suddenly it started spamming random key from letters to F11, F12 and others (Caps, Win) it just random even when im not pressing anything. I try looking up the problem and most of what I found pointed toward driver problem. I tried troubleshoot and everything and lastly uninstalling the driver let it install itself back. After reinstalling the driver it fixes the problem during normal condition like googling and everything but the problem still persist when playing games. It doesnt start right after opening game but after a few minutes of opening games. I tried on multiple games like CS2 and War Thunder both games does the same thing. I tried reinstalling the driver again but it does not fix it. I tried disabling overlay and stuff that in some web says could cause software problem but still does not fix it. I also tried resetting it on synapse and still not fixed. I just Bought the

While using my Razer Blade 15 Advanced Model on a dual-screen setup, my laptop screen suddenly turned off and cannot get it to work again.  When it boots, there is no backlight and cannot see the logo, the only way to see the screen is to connect an external monitor.  I have reseated the RAM and tried different RAM but nothing has worked.  The connections on the ribbon cable are seated properly as well.  Does this model have issues with screens going out?  Seems like a problem from the internet, never had a screen go blank in 10 past laptops.  Any guidance as i am out of warranty would be appreciated.

so i bought this mouse recently like 5 days ago and i plugged it in and says USB GAMING MOUSE when i installed synapse was not showing up, i need help pls

Hi, I think I may have damaged the cable of my Audio control pod on my original Nommo Pro as it doesn’t seem to be switching on.I think it’s the cable because it was the day after I fell asleep and woke up with my foot tangled in it. I was hoping to get a replacement Audio control pod even if I have to pay.

I am not receiving any SMS OTP for my 2FA, I have tried using different devices, browsers, resetting my network, and it still won’t let me. If there is any Razer Support that could help me, I would like to change my 2FA from SMS OTP to an Authenticator. I have already loaded my Razer Gold Wallet not knowing that this issue has been happening from quite some time now. I have seen a few cases about this issue recently in my region. Can someone help me? Thank you! 

ive had my nari for about 3 years and it has serveral issues like the volume and game-chat wheels not stopping and audio popping, ive bought other headsets like blackshark v2 pro and kraken v4 but neither of them sound as good or work as well for me, is there any way to get it fixed by razer?

everything else is working perfectly, the knobs, the extra 3 buttons, but the keyboard itself is not responding

Hello, I'm having a problem with my 2FA and i recently bought a razor gold card and successfully redeemed it but I am not able to by the actual product that i wanted from another games website, I was wondering if you could do a 2FA reset for me, so i can change my phone number to my new one and also add an backup email.Please and Thank You. - Sincerely, Razor545

I tried to register my Razer Blackshark V2 X that I bought online but unfortunately it stated that the product is already registered. I can’t get the activation code for the 7.1 Surround sound.

Hello, I have a problem. For the past 2 months, the scroll on my mouse has not been functioning properly. Specifically, when I try to scroll down, it jumps up, and the same happens when I scroll up. I have uninstalled and reinstalled the drivers, but the problem persists. The mouse is not damaged; I have taken good care of it. I hope that the problem can be fixed since I have not had it for long and the warranty has not expired yet, as I purchased it on December 30, 2023.

I have had the headset for about 2 and a half years and until yesterday it has been working perfectly. Now whenever the headset tries to play sound it disconnects immediately and after it stops trying to play sound it attempts to reconnect.I tried the firmware updater, dongle recovery tool and pairing tool but they all did not helpI tried it without synapse, with a fresh install of synapse made sure all my drivers were up to date Is there anything I can do to fix it?

When i power on the headset which is connected via the USB-C dongle,  all sound that goes through the microphone gets relayed through the headphone speakers. It makes everything sound very echoey and I can hear my voice and the smallest of sounds really loudly.  The “listen to this device” is disabled in microphone properties. How can i disable this issue?

Hi, experiencing the same issue as a large amount of people on these forums. The battery in my Razer 15 base 2020 has swollen. I am out of warranty and understand Razer do offer a very short 1 year warranty on their batteries. Side note: One thing I have learned is that when manufacturers offer a short warranty it is because they do not have faith in the product longevity - yes I know, mine has lasted 4 years, but still...So with these 2 pieces of knowledge in hand I know further costs is coming my way…Please can someone advise on my options. Would prefer not to take the gamble and raid Amazon for one. Kind regardsTim 

Hey! Recently got myself a new Razer Kishi V3 PRO XL that would fit my Android - Lenovo m10 3rd gen 10.1inch tablet.  Upon receiving the product i was excited with its built quality and first impressions were great. However, upon starting to use it with GeforceNow i noticed that after anywhere between 1 and 5 minutes, all inputs would stop registering and iw ould have to disconnect the device and reconnect OR change the input method directly from the Razer Nexus. That being said, has anyone else encountered this on the same device or on android in general? what can i do?  Ive tried various USB debugging, OTG tracking to make sure the device registers, but nothing i do seems to make a difference and all inputs seize to function after a short period of time.Would love input as i like the product a lot and would like to use it 

Hi all, I was wondering if I could get some help. I recently purchased the hyperpolling wireless dongle. When I plug it into my computer I notice the dongle does not light up but it does show up in synapse. Also every time I try to scan for my mouse it does not find it. From what I read the Razer Viper V2 Pro Mouse has 2.4GHz built in. I have updated everything in Razer: Mouse, Synapse, etc. I have watched multiple YouTube videos and followed forums / FAQ on the Razer website & Reddit and still nothing. Any help would be greatly appreciated. Side note: I have downloaded / installed Hyperpolling Device Firmware, Hyperspeed Dongle Utility, and Viper V2 Pro Firmware Update and still nothing.

Hello, I am trying to find the 7.1 sound activation code, but there is nothing Can somone help me?A few days ago I bought the Razer BlackShark v2 Pro and I didn't get any code for 7.1?

m using a Razer Blade 15 Late 2020 (i7-10750H, GTX 1660 Ti) and recently started having issues with the touchpad—it's not responding properly, sometimes it's jumpy or doesn't click accurately.I opened the laptop and noticed the battery is slightly swollen—not too bad, but there is a visible bulge.Could this minor swelling be the reason for the touchpad malfunctioning? Or could there be other hardware/software causes I should consider?If I replace the battery, will that fully fix the issue? I really love this laptop and want to restore it to good condition. Any advice or similar experiences would be really appreciated.

Hello Razer Support,I recently purchased a second-hand Razer Kraken X headset. Unfortunately, the previous owner had already registered the product and used the activation code for 7.1 Surround Sound.I would like to know if it’s possible to receive a new activation code, as I do not have access to the original one. I can provide the serial number of the headset if needed.Thank you in advance for your help.Best regards,Artem Derevianko

I bought this product, the "Razer Laptop Cooling Pad," about 2-3 weeks ago. Over the past weeks, I've noticed some issues that I don't understand, and I would like to ask for your help. When the cooler is in operation, it emits high-frequency sounds in the range of 500-2500 rpm. I checked the filter, and it's not dirty, and I am using it as its intended with the proper frame, not overworking the fan. What can I do to stop the noise? Thank you in advance for your responses!

I’ve been using my headset everyday no problems, its charged properly, kept clean, and i am very careful with the dongle. THe issue is I tried to connect it like usual today, i gently unplug my headset, and plug in the dongle to make it wireless, and now it keeps saying USB not recognized. Ive switched ports and everything, nothing works, and now im stressing as this headset is barely 4 months old. 

I try to download the Pairing Utility and successfully pair dongle with the headset.But after reset/ shutdown the PC then run it again. The dongle keeps disconnecting. The “usb does not recognized” pop-up always appears. No matter how many times i change USB port or pairingPls fix this issue. It’s destroying a my expensive product experience.