Razer Support

I have a Tartarus Pro controller and it used to work great but all of a sudden the 8 direction mode of the d-pad has stopped working. 4 direction with wasd works fine but 8 direction does nothing and it makes the controller basically worthless on any game you would use the d-pad to move.

я купил наушники нари ультимейт Б/У качества, качество как новая не могу настроить к играм помогите? 

RAZER has taken my Win 11 printer drivers and will not put them back.  This happened just after the last RAZER upsate.

Hi,i was signup my kraken v4 and i do not accepted activation code to 7.1.please dend me to my mail or profile on website the activation codei want to check in my games.tnx dan.

hello i own Razer BlackShark V2 | RZ04-03230 headphones with the usb? i was wondering where i can get a replacement usb? sound card? i have lost it on my move to a new home. i hold this headset dear to me and i dont want trouble of replacing my headset. this was gifted by my uncle, who had a huge love for gaming. till this day i still wear this headset proud and prosper proudly with gaming! any help would be greatly appreciated <3

Hi, There is a problem with Razer cloud when using Razer BlackShark v2 Pro. App constantly show prompt that My local settings doesn’t match with cloud and try to overwrite my settings, which I exported to file and I got plenty of profiles such as: Default, Default (1) etc. Issue appear only with this headset in other gear like my mouse DA v3 Pro, keyboard Huntsman v2 and camera Kiyo Pro, profiles don’t try to overwrite. What problem is with your cloud that it can’t sync???

I bought Razen Kraken headphones. There was an activation card with a code. I enter the code in the application and it says that the entered code is not valid. What to do?

My current registered email address cannot be used. But I know the password for my current account. I want to make a purchase and it requires an email verification code. And I didn't. How do I change my current email address. What do I need to provide? The historical email address i have used, or the activation code that my account has used before?

I have a Basilisk V3 Pro and a Naga V2 Pro on my desk. When I set the Basilisk to free scrolling and apply some force to the scroll wheel, it spins for many revolutions, with very low friction. In contrast, when I set the Naga V2 Pro scroll wheel to “smooth mode” or to zero tension in the custom profile and apply the same force, it stops after like a revolution and a half. Is this how it’s supposed to be or is the free scrolling more supposed to work like that of the Basilisk and I just got a faulty unit?

Hello, i have a razer viper v2 pro. I updated the frimware that was suggested in Razer Synapse after that my mouse stopped working in wireless mode. Also i see that it is recognized as a keyboard not a mouse. I dont have Blackwidow V3 Mini

Every time I use these headphones they freeze/cut off audio and then my computer entirely freezes as well. I’ve uninstalled the apps and reinstalled them, I updated my drivers. Not sure what the problem is

I bought this headset because I like razer products and generally speaking I have never had issues before this. When it came with Bluetooth I tried bluetoothing it to the xbox, that did not work. However it bluetoothed to my phone and other devices. I used the adapter with hyperspeed dongle and it worked fine on both the series s and x for games and chat. However, when came time for me to stream cod or any game it doesn't allow me to livestream, instead it kills me from entering live stream unless I disconnect the headset. My firmware is updated, my xboxes are updated. Please help me fig this out thanks. Also there is no synapse for this headset as it is only the razer audio app as xbox got rid of the synapse app. 

happened out of no where overnight. no updates needed, tried reinstalling drivers, tried hard reset. nothing works, everything lights up and hooks up to synapse 

Hey there all,Please pass this enhancement request on to the Dev team:If the percentage of charge for wireless devices could be shown in the pop menu for the razer Central systry icon, then I would have the information I’m after with a few less clicks and starting up another app prior to jumping into a gaming session. To have the charge level or even if the Icon was green if the charge was over 50% would be a great win. thank you all& Rock on!

I bought the Barracuda Pro’s along with the new Blade 18 about a month ago now. I setup everything and even customized certain hardware in the Razer Synapse 4 software, including my Freyja haptic cushion, Basilisk V3 Pro 35K, Thunderbolt 4 Dock Chroma, Mouse Dock Pro, Blade 18, and the aforementioned Barracuda Pro. For the past week, however, Synapse 4 has not been able to properly detect the Barracuda Pro’s - as in it will not show anything to customize. It will either stay in a state of loading / “Detecting Device” or it will just state “Razer Barracuda Pro” with the Headphone icon to the left it and nothing else on the modal page. (When it’s in the “Detecting Device” state it just stays there indefinitely, but when I unplug and plug the 2.4 USB-C transceiver back in it will show “Razer Barracuda Pro”). Aside from the headphone’s volume control wheel not working at times, all the other devices work and register properly.

I Don’t know why its only limited to two keybinds, Include four or more keybinds for snap tap please. This should be a thing already wooting has it.

Boas comprei este fone usado funciona tudo ok simplesmente não tenho caixa dele e gostaria de obter o código para ativa-lo no software da razer para configurar

I dont know what is problem on my last headset i dont have this problem but un blackshark only in pubg pc i dont hear with clarity footsteps  like they are in my behind but in my behind is no one , please help me what i need to do to hear normaly maybe its something with my pc? or its this headset? thanks for response

I bought 2 of them and both came with uncentered deadzones which causes drift

Since I upgraded my PC, I have noticed that since Razer Synapse 4 it is much harder to shut down the PC (before I shut down the PC, I removed the application from the task manager and it got stuck and in the end it closed and when I closed the PC so I saw that it is from his case). I have seen this problem in others on the forum and it has not been fixed yet. Do you have any suggestions for fixing the problem or do we have to wait a long time?

In a box with those headphones was NO CODE, only QR-code link to 7.1 sound app.REGISTERED my  blackshark v2 x on razer site and when i try to enter the serial number on page, where you suppose to get a code it’s says “register your device”. And it’s a loop, no matter how many times i’ve tried still same. Product registered, can’t get a code. Here’s screenshot 

HiI have a Razer laptop that overheats a lot and keeps crashing. I want to give it a proper service, but I’ll do it myself at home. Could you please provide me with its circuit diagram?

It is as the title says. I had to do a factory reset, and my windows has not been activatted ever since. This is the error I get when I open settings:It has been like this for a while, several months, and I honestly doubt the servers, or whatever that is, have been down all this time. Any help will be appreciated, thank you!

How to fix the sms issue i want to buy diamonds using Razer Gold

I am deciding to buy the usb c hub and the razer stand chroma v2.And i was thinking to combine the 2 My question is will the usb c hub works perfectly fine (hdmi works fine)  if i plug it on the usb c passthrough of the razer stand chroma v2?