Razer Support

I am experiencing what appears to be the same issue reported by other Huntsman V3 HE users after the latest firmware update.Device: Razer Huntsman V3 HE Magnetic Tenkeyless 8KHzSerial: SI2623G [removed by moderator] 00Issue: keyboard intermittently stops sending input. RGB lightingcontinues working normally. Occurs in any application.Troubleshooting already performed (issue persists in all cases):- Firmware confirmed at latest version: the RZ03-0592x standalone updater reports "You already have the latest firmware and no update required". Fault occurs on current firmware.- Device remains fully enumerated in Windows during failure (all 23 device nodes report status OK, no error codes).- No USB/HID events logged in Windows System log during failure.- Reproduced with ALL Razer software uninstalled (Synapse 4 and Chroma removed, zero Razer processes or services running).- Not recovered by cold reboot (Fast Startup disabled).- Not recovered by "pnputil /restart-device".- Only recovered by p

huntsman v3 he magnetic keyboard disconnecting after firmware update. I saw one other person having this issue posted 21 hours ago. It’s definitely the firmware.

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I  purchased this week a Razer Huntsman V3 HE Magnetic Mini 65% 8KHz, but from the beginning I am having an issue with the keyboard.The RGB/LED lights turn on normally, indicating that the keyboard is receiving power. However, when I press any of the keys, the keystrokes are not being registered by my computer.The keyboard appears to be powered on, but none of the keys respond. The Firmware Updater says its up to date 

Hi, I'm looking for a replacement battery my for Blade 15 base model: PRODUCT NO: RZ09-0369BEA2 & SEREIAL NO: (*removed by moderator). I live in the AFRICA (Nigeria) and would like to source one directly from Razer. Please let me know how to proceed further.Thanks in advance,

I need to update so i can play some games so pls a little help!! 

I need to update so i can play some games so pls a little help 

I’ve recently bought a Magnus pro xl with Lamborghini microsuede mag pad mat. After a day of gaming my mouse was flat. I’ve checked and everything is connected properly (it is)  & it turns out the metal desktop interferes. razer recommend placing the hyperflux on top of the mag pad mat, which I have done but still having issues. I have even tried another fabric mat under the hyper flux but still having the same issue. The only solution I have found it to hold up the mouse mat. Any ideas how I can get round this issue. 

I just got the Naga V3 Pro and Hyperflux V2 Hard edition and when setting them up everything seems to be working but the Chroma color on the mouse. Not sure what's wrong looking for help as the mouse is lighting up but its a faint color not the one I am setting in Chroma.

Hi, just wondering how to put through an order for a paid replacement of Razer blackshark V3 pro detachable microphone.It stopped working as confirmed hardware failure and is still under warranty but I am happy to pay for a replacement.I am not getting anywhere with razer support who say they can’t place an order and want me to send back to Amazon but sending back the entire headset for a replacement of unknown quality/condition seems a bit silly for just the microphone. 

My keyboard suddenly stops working while gaming—though the lights remain on—and it stays unresponsive even after I close the game. I’ve tried updating via the official website and resetting Synapse, but nothing has worked. This issue happens frequently.

all i have to do is unplug and replug the keyboard and it works fine but the rgb stays on but i cant click anything

Hello, I received my kraken v3x kitty headset yesterday, and since yesterday I play with friends in voice on discord, and my microphone cuts constantly, they repeat to me that it cuts my sentences in the middle and that they never hear the sequels. So I deactivated all noise cancellation on discord, but it didn't change anything. I play on PS5 so I don't have many audio settings to change but I've increased my microphone level and it still doesn't change anything. Do you think it can come from the headset or from discord? Thanks

Valorant遊戲中鍵盤失靈，人物自己走動

Hello,I am experiencing a persistent issue with my Razer BlackShark V3 where the volume wheel does not work at all in Windows, despite everything else functioning correctly.System details: Windows 11 Connection via 2.4 GHz wireless dongle Latest firmware installed Latest version of Razer Synapse installed (clean reinstall) Observed behavior: Audio output works correctly (Game / Chat devices function as expected) Microphone works correctly Bluetooth pairing works correctly Razer Synapse detects the headset normally Rotating the volume wheel does not change Windows volume and produces no reaction Key technical finding:In Device Manager → Human Interface Devices, there is no HID Consumer Control / Media Device associated with the headset.Only generic entries like: “HID-compliant headset” “USB Input Device” are present. As far as I understand, the volume wheel should enumerate as a separate HID consumer device to send volume up/down events to Windows. Since this HID device

Good evening,I recently purchased a BlackShark V3 Pro Xbox, but I am exclusively a PC user. I wanted to know if there are any differences whatsoever between the two versions, particularly in terms of audio quality, microphone quality, etc.According to the specifications, I know that, for example, the PC version has a 48 kHz microphone sampling rate, but the official specifications for the Xbox version don't mention anything about this.I would therefore like to know what the situation actually is, and whether the PC version performs better on PC than the Xbox version when used on PC.Thank you very much.

See title. I'd like to know if a Razer recovery through a USB stick does a “diskpart clean” on the drive before copying the new Windows installation or not. I may have caught a rootkit / kernel virus and just want to be sure it's gone. Since SHIFT+F10 (opening CMD) doesn't work in the Razer recovery wizard, I wasn't able to do diskpart clean myself. 

WTF? I spent nearly $200 for this controller last year. This year it decides to go tits up. It keeps rebooting or disconnecting while I'm in the middle of gameplay. It does this at least once every 2 minutes. You're update procedure is absofuckinglutely ridiculous! The software absolutely refuses to let me do anything. I can't change the profile, I can't even view the profile. I hope you don't expect me to buy another one of your s*** shows. This is the last razer product that I will ever buy. You software developers absolutely suck. Developing pieces of crap that work for very brief periods of time and expecting us to pay a premium for that. Pull your heads out your asses. Fix this crappy software. And give us a f****** break.

So I’ve enabled UPnP, opened the ports, and yes I did pair the devices on my local network first. However, nothing seems to be working outside of that. I’m not sure what’s going on at this point in time. Just that my phone will not find my computer. This is the only reason I’m even doing anything with Razer, so if this isn’t going to work, I’m probably just going to uninstall and download something else.

Hello Razer Support,I lost the wireless dongle for my Razer Viper V3 Pro and I would like to purchase a replacement.Model: Razer Viper V3 Pro (RZ01-0512) [removed by moderator] Country: EgyptCould you please check if a replacement dongle is available for my mouse and let me know the price and how I can purchase it?Thank you.

My mouse randomly registers accidental "scroll down" inputs at random moments. I’ve tried blowing it out and every other readily available fix, but nothing helped.

I'm trying to install windows from the recovery image. I followed all the steps mentioned in the instructions. On bootup, USB drive is detected in BIOS setup but getting "only support running under winpe". And installation is not able to proceed further. Please let me know how to proceed.

Hello, Razer Blade 15 Advanced (2018). Followed the instructions and downloaded the recovery image from Razer. No matter how many combinations I tried, I always get Razer System Recovery "Only support running under WinPE" error Here's what I tried: Downloading from different computers Different USB drives Different USB ports (all on the Razer Blade, no USB hubs) Different filesystems in the USB drive NTFS mostly since it's what is mentioned in the documentation but also FAT32. Updated laptop's firmware using the official updater: RazerUpdater_v1.1.1.3_CH510-MEv120811753v2.exe I have no other way of contacting Razer support so I would appreciate if someone could explain how this can be solved and maybe even fix the system recovery zip or the instructions. There are various similar threads in this forum and reddit. Thank you!

Hello! On September 5, 2026, I purchased a pair of Razer BlackShark V2 X headphones from an online marketplace. The box was supposed to contain a code to activate the 7.1 surround sound feature, but it was missing. When I tried to register the product, the website indicated that it had already been registered. Could you please advise me on what to do? When I received the headphones, I checked the condition of the box and all the seals, and everything looked fine.

Hello, I have an old phone number on file and would like to update it to my current number.Thank you!