Razer Support

I can't play Rust at more than 1000 Hz—I can with any other game, but not Rust; the GPU usage drops drastically. Any solution?

Let’s start with the basics, overall wolverine v3 pro  is one of the best pro controllers on the market, hardware wise I have nothing bad to say.Now with the negatives, the controller app razer provides lacks features, such as macro support or keybinds for the additional buttons ( synapse integration would be a huge plus ) Imagine having to install a separate app for each razer device.Another thing, and the most important I might add, the paddles and the additional bumpers are not seen by any apps, or steam input so you can’t bind them outside the Razer controller app, so you are basically stuck with an xbox controller, ( as windows sees it ), we need a driver/ firmware to make those extra buttons visible on PC.Don’t brick such a good controller just because of the software that can be easily changed. 

Sorry, Wrong place to ask….

Hello. I have fallen victim to fraud. I was deceived into paying for three QR codes totaling 25,772 rubles (three payments of 5,000 rubles and one of 7,149 rubles). It turned out that these QR codes were used to top up someone else's account on the "Razer Gold" gaming service. I did not receive any services. I am already contacting the police. I request that you document this fraud, provide me with full receipts containing transaction IDs to submit to the authorities, and, if possible, initiate a chargeback procedure for these transactions. 

Hi all, hoping someone can help or confirm this is a hardware issue before I go the RMA route.Setup: Razer Kiyo, used on Discord with background replacement enabled, and Nvidia Broadcast for stronger background removal. Worked fine for several days.Issue: Camera suddenly stopped working reliably. Symptoms:Camera opens in whatever app I'm using, but freezes after a few seconds. When trying to use it with Nvidia Broadcast specifically: the LED flickers, then turns off, I hear the Windows USB disconnect sound, and the camera disappears entirely from Device Manager and Razer Synapse. Without Nvidia Broadcast (just Discord's native background removal), it sometimes works for a while before failing again.Troubleshooting already done:Replugged camera into different USB ports, including a USB hub — same issue. Fully uninstalled and reinstalled Razer Synapse multiple times. Uninstalled and reinstalled the camera driver via Device Manager multiple times. Restarted PC after each reinstall. Tested

Bought a pre used Razer Wolverine V2 Pro wireless controller, and it did not come with dongol any chance I can get a replacement one?

I just bought Razer Hammerhead V3 HyperSpeed headphones, but when I connect them, the app shows the error "Unable to find device." Can you tell me if there's a way to fix this?• I reinstalled the app• I rebooted the phone

My Razer Raiju V3 Pro controller has moments where it becomes unresponsive, and I think it happens when I use several button sequences. In my game Battlefield 6, the character freezes and doesn't register any movement, aiming, or shooting inputs. There's a lock that hasn't been fixed with the replacement controller, which is brand new. Has anyone found a solution to this?

I have a Razer Homerun Bundle, Razer Ornata v2.  The ‘m’ key is sticking in the down position.  I have performed the usual troubleshooting and then realized this key is missing the metal piece that goes in that provides the clicking sound.  They key itself functions, but stays depressed so the letter ‘m’ is everywhere and the only to stop is to pull the key upward.  I believe the meal tab that is missing will help with this problem.  I want to know if Razer provides a way to purchase these metal pieces. craig

Just got a Tartarus V2, and it hasn't been working at all since I updated to Synapse 4. I've done some research, and it seems there isn't a solution. Apparently, the keybinds just won't work.I was thinking about rolling back to Synapse 3, but I can't find the installer anymore. I think it may have been discontinued?At this point, I don't know what to do. My Tartarus is basically useless.

Hello,I have access to my email address and I know my password, but I lost access to my old phone number linked to my Razer ID.I cannot receive the verification code, and I also cannot access my backup codes because verification requires my old phone number.Please help me remove or update my old phone number. I can provide any information needed to verify my ownership of the account.Thank you.

Hi Razer Support,I found a limitation in Razer Synapse Linked Games / automatic profile switching.I can link Windows Terminal by selecting the real executable:C:\Program Files\WindowsApps\Microsoft.WindowsTerminal_1.24.11321.0_x64__8wekyb3d8bbwe\WindowsTerminal.exeThis works for profile detection.However, this path is version-specific and may change whenever Windows Terminal is updated through the Microsoft Store.The stable executable alias is:C:\Users\<User>\AppData\Local\Microsoft\WindowsApps\wt.exeBut this file is a 0-byte App Execution Alias / reparse point, not the real process image. Synapse cannot use it properly as a linked game/program target.It would be very useful if Synapse could link profiles to Microsoft Store apps by package identity, AppUserModelID, or App Execution Alias instead of only a versioned physical executable path.Example stable identity:Microsoft.WindowsTerminalMicrosoft.WindowsTerminal_8wekyb3d8bbwewt.exeCurrent issue:The profile works when linked to W

Hola mi razer tiene secure boot y no he podido acceder a el… he intentado las soluciones que proponen como la del USB md D:\EFI\BOOT Copiar C:\windows\boot\efi\securebootrecovery.efi D:\efi\boot\bootx64.efi pero aun asi no tengo exito… alguna ayuda porfavor 

Hello, I don't understand where I can find the 7.1 Surround Sound activation code for the headphones I bought? Please help.

Thank you Razer.ScarletRouge for the quick help

Hi,I recently purchased a Razer Raiju V3 Pro. When rotating the right analog stick, I notice an abnormal noise, similar to a crackling or mechanical friction sound. The stick also feels unstable/not smooth during movement, as if there is some internal mechanical play. The controller is new and has not been dropped or damaged.

Hi,I recently purchased a Razer Raiju V3 Pro. When rotating the right analog stick, I notice an abnormal noise, similar to a crackling or mechanical friction sound. The stick also feels unstable/not smooth during movement, as if there is some internal mechanical play. The controller is new and has not been dropped or damaged.

 They turn off when if I use hypersense,and then there's the problem of turning them on. I've been struggling with this for two months now. I've tried everything, clearing the Razer data, even connecting it to a new laptop, and it's still the same. Even on the gamepad, when I turn on the Hypersense, it stops playing. The sound is there because they're connected with a cable 3,5mm but the headphones are off. Could it be a manufacturing defect? ​​This happened after a month of use.

Hello, there is such a problem that when you turn on the vibration function in kraken V3 Hypersense to the maximum when you listen to music, and when the bass part starts in the music, the headphones turn off. What could be the problem? At a low /medium vibration level, there is no such thing 

It worked perfectly for the first days but now that I started to use it it scrolls up and down instead of changing the volume

Hi, I have problem with several keys on keyboard, sometimes they not pressed, sometimes double pressed, more worst it happens with ctrl key and any ctrl + c or ctrl + v commands become nightmare.This keyboard even doesn’t have one year use, and also it doesn’t seems dirty to be cleaned.No idea what I can to do.

7월6일 53달러정도의 데니아콜라보 에디션을 구매했는데,2일뒤인 오늘 갑자기 120달러가 소액으로 결재되고 있는거 같습니다. 어떻게 해야하나요?

The thermal pad under the cooling system of my rz09-0410 model Alienware 15 Basic Edition laptop has dried out. Which types of thicknesses of thermal pads should I purchase? And they should be attached to the graphics card memory, the power supply of the graphics card, and the power supply of the processor respectively.

Hello, I purchased a Razer Naga Pro V2 approximately two year's ago just when out warranty. Recently, I’ve been experiencing issues with the 12-button magnetic side plate. Button 1 has stopped working in bottom half of the button— which has had intermittent issues for some time— is now also no longer functioning correctly. The mouse itself is otherwise in very good condition and works well. I would like to know whether it is possible to purchase only the 12-button magnetic side plate as a replacement, rather than replacing the entire mouse. Thank you in advance for your assistance.   

My black shark v3 pro’s Dongle randomly stopped lighting up and connecting, I’ve tried uninstalling synapse, updating the software, and other things and nothings worked. Also the re-pair utility app doesn’t acknowledge the headsets plugged into my pc even though it recognizes the dongle. Is there anyway to get a replacement headset or something else?