Razer Support

Hello. My newly bought, just 4 hours ago, razer black shark v2 x headset is leaking audio into the room. I can clearly hear the vocals and audio even if I'm standing 3-4 meters away. I do not use a Y splitter. I don't know how to make it stop, it's uncomfortable for every person to be hearing what im hearing. 

I NEED HELP WITH MY TICKET TO PROCESS IT IMMEDIATELY 

As the title says. I’ve been trying to register my new product to razer. I have everything. S/N P/N and receipt but it says unrecognized S/N. found the box in my trash can and looked for the S/N there but it’s the exact same thing.

I purchased a Razer BlackShark V2 X from Shopee. When I try to register the product, I receive the message "This product is already registered." I have proof of purchase and screenshots of the error. Please help verify the serial number and advise how I can register the product under my account.

I confirm that the mobile phone number was entered correctly, and I have successfully made a similar purchase before.

Hello. I just bought Razer Deathadder Essentials and Ornata v3. I’m having trouble with launching Razer Synapse 4 and Chroma applications. Other applications are working clearly (axon etc.) but Synapse and Chroma are not working.

My mouse was working fine until a moment ago and suddenly when connecting to my laptop the pointer gets stuck in top left corner or bottom right corner and unable to move. Tried all usb ports and the issue persists with MacOS and Windows 11. I had this issue with my Razer Mamba aswell some time ago, it made me purchase this deathadder, now I am considering to stop buying razer products...

PC is a WIN 11 all uptodate on updates and the Headset is also uptodate on the firmware.Basically wish to enable surround sound in  the 7.1 Surround Sound App.The toggle  button to do this is greyed out and the [select a device] dropdown is showing an orange warning triangle saying that the 7.1 surround sound has to be set as the default playback device.Checking in the windows settings there is no option for surround 7.1.Looking through the mysupport  there is  a solution  https://mysupport.razer.com/app/answers/detail/a_id/5899/kw/7.1 found here.BUT here comes the rub, the solution  in step 8 and 9 says search for Razer  and select install legacy driver.Great except for the fact that option of Razer is no  longer there. It goes Realtek then Thrustmaster. No Razer.So effectively am stuffed. Would any kind contributor or razor themselves care to comment. provide guidance or a solution 

I’m reaching out to see if anyone else is experiencing problems after the latest Synapse update on June 9th.Since the update, my Basilisk V3 mouse and BlackWidow V4 Pro keyboard have stopped working correctly. Specifically:My Basilisk V3 keeps registering continuous left-click actions without me actually clicking.My BlackWidow V4 Pro starts opening programs automatically, as if certain shortcuts or macros are being triggered on their own.Has anyone else faced similar issues after the update? Any feedback or solutions would be greatly appreciated.Thanks in advance.

I’m having an error during 7.1 Surround Sound installation, same for THX. “Unable to open setup file” “Error Code : 55” . I hit the retry button couple of times it’s keep happening. Can someone help me please

I just bought the new razer viper v4 pro, but only the side buttons and the scroll wheel works… Is there something i am missing or do i need to send it back?

I tried to connected my new mouse with usb-c but it says USB device not recognized i dont know what’s the problem but i cant use my mouse the anyone to help please

I have the Razer Viper v3 Pro Pokemon Pikachu Edition, and the mouse has begun to charge extremely slowly despite only having it for less than a year. I had it plugged in all day and it has gone from 29 to 36 percent battery.

Hey everyone,I'm having an issue with my Razer Naga X (RZ01-03590) and wanted to check if anyone has experienced this or knows how to fix it.Out of nowhere, the mouse completely stopped working: No LEDs at all Not recognized as a mouse Shows up in Windows as a USB storage device It mounts as a drive called “CRP DISABLD (D:)” with a file named “firmware.bin” inside.I’ve already tried: Different USB ports and another PC Reinstalling Razer Synapse Resetting with left + right click + scroll Nothing worked.From what I found, it seems like the mouse entered bootloader/recovery mode and the firmware got corrupted.My questions: Is there an official firmware for the Naga X that I can flash manually? Can I just drag a valid firmware.bin into that drive, or does it require a specific tool? Has anyone successfully recovered this model from this state? Any help would be really appreciated — right now it’s basically acting like a USB drive 😅Thanks!

Hi everyone ,I have buy a razer hanbo 240mm with razer mini itx case . and now when I want to build my pc , I discover that the razer hanbo 240mm does not fit with AM5 amd cpu so there is bracket or how I will solve it !? 

I CANNOT REDEEM MY GRAB VOUCHER PAY VIA RAZER 

Hey guys so i recently got my headset on my Birthday and i was using it every das, i really liked my headset with the mic, but I just realized that i’ve just lost my usb dongle and now i can’t use the mic anymore as the blootooth quali is really bad. If anyone could help to get my dongle back  or a new one I’d be really happy.

Hello my friend, I bought diamonds from the HelloYo program But it's live and this appears as a recharge card, and I don't know how to recharge. Can you help me? 

I’m just gonna paste the same issue a person here had: Hello,I've been having trouble with talking through Discord using this headset, I can hear who I'm talking completely fine but can't talk. I figured it was a Xbox settings problem so I doubled checked and it wasn't so the same with Discord, then I updated the headset thinking it was that and it wasn't. Id also like to mention that in Xbox party chat or in game chat it works completely fine. My friend had the same problem but then went on Xbox accessories app and turned of the headset and re connected it and that worked for him but not me . at least for myself it was the opposite, they literally can hear me but i can’t hear them back on discord.Hopefully i could get some help thanks!

I’m just gonna paste the same issue a person here had: Hello,I've been having trouble with talking through Discord using this headset, I can hear who I'm talking completely fine but can't talk. I figured it was a Xbox settings problem so I doubled checked and it wasn't so the same with Discord, then I updated the headset thinking it was that and it wasn't. Id also like to mention that in Xbox party chat or in game chat it works completely fine. My friend had the same problem but then went on Xbox accessories app and turned of the headset and re connected it and that worked for him but not me . at least for myself it was the opposite, they literally can hear me but i can’t on discord.Hopefully i could get some help thanks!

Hello:My Razer Blade Pro 17” RZ09-01663E52 i7 2.9G 32 GB RAM NVIDIA GTX 1080 battery is bulge, can I buy is new one ? Where I can buy it? I am in Ohio state. Thanks!

Can Razer please provide us with the recovery image?The device was released in 2020. Your own website states that recovery images are available for seven years. It is now 2026. Can Razer count?Why does Razer make obtaining a recovery image such a hassle in the first place? You can't seriously tell me that Razer doesn't have the resources to keep 1–2 TB of storage available for old recovery images. If storage is really the issue, I would be happy to donate a 4-bay NAS to Razer. I already own one and would gladly help solve this apparently impossible challenge.Customers should not have to go through account registrations, support tickets, login requirements, and proof-of-purchase requests just to reinstall the original software on an old device.If a product reaches legacy status, simply provide the final recovery image as a public download and archive it. This would save both customers and support staff a lot of unnecessary frustration.At the end of the day, all I am asking for is access

ا I want to ship this but I don't know how. Please help.

The battery on my mid-2021 Razer Blade 15 laptop is swollen - there is a bulge in the middle of the keyboard. It is the worst in the trackpad, it is lifted and no longer clicking. Happened suddenly (no drop involved). How to get it solved? Where can I buy a new battery?Based in Estonia.

I am currently trying to redeem the Razer Barracuda X Chroma, which costs 130,000 Razer Silver. My current account balance is 176,487 Razer Silver, which is clearly sufficient for this transaction.However, when I proceed with the redemption, the system blocks the process and displays the following error message:"We are unable to add your reward to cart as you have insufficient Razer Silver balance."Could you please look into this issue and help me resolve it so I can complete my redemption?Thank you for your assistance.