Razer Support | Razer Insider
Skip to main content

Razer Support

-

43817 Threads
M
Maniak_TbnkInsider Mini
asked in Razer Support
Connectivity Issue with Razer BlackShark V2 Pro

Hello, I have recently been experiencing intermittent connection issues with my Razer BlackShark V2 Pro headset, where the audio cuts out for about two seconds before resuming. Upon checking Synapse, I noticed that the software is not detecting the headset. I have double-checked the USB receiver and even switched ports, but the issue persists. I uninstalled and reinstalled Synapse, but unfortunately, this did not resolve the problem. As I purchased the headset only a few months ago and have taken great care of it since I use it for work, I’m concerned that it may already be malfunctioning. Could you please advise on the next steps to resolve this issue? Best regards,

160
M
1 month ago
awesomeBlueberryspot707
awesomeBlueberryspot707Insider Mini
posted in Razer Support
RAZER COBRA PRO - Automatically changes DPI to a higher level

I recently bought a RAZER COBRA PRO mouse, but from day one, I have been facing an issue where the mouse automatically changes DPI to a higher level when I am in the middle of a game (specifically when I left-click to shoot). I am not sure what is causing this issue. I have tried uninstalling and reinstalling the driver, but it didn’t help. I read another thread where people suspect that RAZER SYNAPSE might be causing this issue, but the problem persists with or without that software. Could you please help me resolve this problem? Thank you in advance!

220
awesomeBlueberryspot707
1 month ago
coastautoMagenta375
coastautoMagenta375Insider Mini
asked in Razer Support
Firmware Update Bricked my Wireless USB Dongle for Razer Basilisk Ultimate

After a firmware update, my wireless USB dongle is no longer recognized. My mouse works when plugged in, the dock is recognized when plugged in, the Dongle will not recognize whether plugged into the mouse dock or the PC directly. The firmware update appears to have bricked my dongle.

1433
V
1 month ago
G
GakiandriceInsider Mini
asked in Razer Support
razer kitty headset disconnecting

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

2595571
N
1 month ago
spotdirectCornsilk588
spotdirectCornsilk588Insider Mini
asked in Razer Support
I am unable to install the Razer Kitsune firmware on both MacOS and SteamOS

I tried running the firmware through Wine/Whisky/Steam and the application does run, but I cannot choose the Update button: The controller is on PC mode, tried connecting with tournament mode on and off but it didn’t work. I also tried connecting the controller straight to my MacBook with a USB C - USB C cable, but it still didn’t work. I tried with the official cable too with using an external adapter. As a last resort, I tried connecting the Kitsune to my Steam Deck (including the dock), but I still got the same result (used the official cable this time). Is there anything I am missing? I don’t own a Windows device, but I might visit a store nearby to help me with this. Please help me if you can!

371
spotdirectCornsilk588
1 month ago
S
SteebbotInsider Mini
asked in Razer Support
Is there a way to turn off or turn down the voice that says system messages on kraken v4

As the title says, the voice that plays to say things like, “power on, power off, mic on , mic off, pairing, ect” is VERY loud to me. I’m a person who is autistic, who normally uses headphones to block the noise around me so I can function better during tasks. On a normal day my hearing is just way to sensitive to cope with just normal people sounds. I got the v4 becuase it was simalar in features to my arctis 9x that broke, and I wanted to try something else. The headset and equalizer options for the Kraken V4 are otherwise really stellar, but this one issue makes it really hard to like it. My prevous razor headset I have been using in interim of having no headset at all didn’t have this loud system voice. I was not expecting a loud system voice to be on this model. (Previous headset from Razor is a Nari so, pretty old for a peripheral I’ll admit.) Things I have tried already. Turning the volume wheel all the way down. → The voice remains the same volume Staring @ synapse to see if th

2697
Moises001
1 month ago
R
radioFuchsiaPurple353Insider Mini
asked in Razer Support
"Award-winning support" Where?

There is no way on the website to actually get in touch with support or talk to a person. There is no email, no phone number, not even a chat bot. Every link just leads in a circle, the same five pages over and over, but none of them actually take you to any support. How do I talk to a person? My order is about to get returned because they can’t deliver it, and Razer has forbidden them from allowing me to pick it up from the FedEx office.

70
R
1 month ago
R
rid1waanInsider Mini
asked in Razer Support
Audio Broke!

I just installed Synapse because my friend had told me my audio was quite & i had it previously but when i just installled it now, it completely killed my audio, i can't hear anything at all & my mic activity also doesn't work. I then uninstalled synapse hoping that would do the trick however it didn't. Has this occured to anyone else & is there indeed a fix for this. I'm using the Razer Blackshark v2 X & i'm using Synapse 3.

183
OrangeRedwebfresh614
1 month ago
Mysticfastnetwork712
Mysticfastnetwork712Insider Mini
asked in Razer Support
Razer deathAdder V3 pro is not detected by pc

When i plug it in it just doesnt turn on cant use the button on the bottom to turn it on tried reinstalling synapse it use to work and then it worked occasionally but now it doesnt detect the mouse any help is appreciated

242
Mysticfastnetwork712
1 month ago
athan614
athan614Insider Mini
asked in Razer Support
Razer Blade 16 (2023) BIOS v2.03 won't install

Hello, I can’t seem to install BIOS v2.03 for my Razer Blade 16 (RTX 4090), the installer would complete and my laptop would restart normally but upon logging into Windows I see my BIOS is still on v2.02.

401
athan614
1 month ago
RCN_Djllama
Vanguard
RCN_DjllamaVanguard
posted in Shout out to our Razer Support Rockstars
I am ASTOUNDED by my AMAZING ezperience I have had with Razer Support recently!!

So, recently I contacted Razer support about my Hammerhead Hyperspeed Earbuds Meta edition (They were the cheapest edition of the HH pros but without wireless charging) because the left earbud, no matter what I tried, sounded really quiet compared to the right one. After living with it for a while, I finally contacted Razer Support. The process was EXTREMELY smooth and within no time, my product was deemed defective and they began the return process. The response time between emails from the Razer support team was extremely fast. I had some stuff that interfere with my schedule, so my communication back was delayed, but besides that, the support was EXTREMELY patient with me. They then gave me a pre-paid shipping label, and I was ready to ship them out. I had some more schedule delays when it came to ship the package, so I delayed shipping it by 2 days, but even though that happened, the support was still extremely patient with me and super helpful when it came to providing VERY detail

231
JazzberryJamthinkbase219
1 month ago
smartflowCoralRed700
smartflowCoralRed700Insider Mini
asked in Razer Support
CHANGİNG OLD MOBİLE PHONE NUMBER

My old phone number is registered to my Razer account and that's why I can't top up diamonds, I need urgent support!!!!

90
smartflowCoralRed700
1 month ago
exparsioz
exparsiozInsider Mini
asked in Razer Support
Laptop wont turn on, LED blinks oce

Hello everyone, My Razer RZ09-0409 want turn on anymore all of a sudden, when I press the power button nothing happends, when I hold the pwer button it flashes once but nothing happends. leaving it on the charger also doesnt seem to help. The laptop is just out of warrenty by 4 months so I hope anyone can help me. Yhanks in advance!

192
exparsioz
1 month ago
Lizion420
Lizion420Insider Mini
asked in Razer Support
Problem with Razer Basilisk V3, undetected, blinking red

Razer Basilisk V3 | RZ01-04000 Issue: My mouse is around 2 years old and suddenly would intermittently stop working with the following description: Mouse LED 'blinking' on and off with approximately 1 second intervals Device is undetected on synapse completely Device is undetected on windows device manager during 'blinking' off You can actually move the cursor during 'blinking' on Mouse would randomly work properly sometimes when plugged off & back on (most often not) Issue would also occur when pressing the scroll mode, DPI cycle & profile button on mouse Issue would also occur when starting razer synapse Have tried the following suggestions from the FAQ but nothing worked: Updating the firmware to v1.02.00_r1 Tried to replicate the issue with another laptop and got the same results Restarting & updating,reinstalling razer synapse to the latest version

351
Lizion420
1 month ago
R
RONAN31800Insider Mini
posted in Razer Support
Razer blackshark v2 x help

Hello! I am trying to register my headset for the 7.1 surround sound and I got told my product number is invalid. I need some help please.

343
V
1 month ago
T
techDarkCandyAppleRed742Insider Mini
asked in Razer Support
Invalid Product number

I've bought a Blackshark X v2, I'm trying to register it to unlock 7.1 surround which is already an absolute joke to gatekeep an entire function of your product behind registration, but now the site thinks my product number is invalid, I have typed it in repeatedly, without dashes and with, no matter what I do it won't accept the code, which is definitely correct because I've used Razer's website to give me the right code and its exactly the same as the one on the box, I am not mistyping it, I don't understand why it needs to be this difficult. What the hell am I supposed to do?

61
V
1 month ago
Rupta
RuptaInsider Mini
asked in Razer Support
how to make a formal complaint from the UK?

How do I make a formal complaint from the UK regarding the utterly abysmal so called RΛZΞR VIP Response Team? I've been stuck in a never ending loop with them over my case for a damaged Razer Blade Pro for the last 2 months (which is a totally ridiculous & unacceptable period of time) waiting for a delivery that never arrived (due to either FedEx or their driver idk) & the number of times I have repeated myself & keep being ignored has become laughable. There is no world in which your policies allow for this behaviour. The conversation is now nonsensical & I have requested to speak with either someone in authority or management. No-one is listening. I'm pretty sure the same agents are active here, I do hope I get someone with a brain to help me at this point.

624
S
1 month ago
alleyPuceinteractive584
alleyPuceinteractive584Insider Mini
asked in Razer Support
I upgraded my MacBook Pro to macOS Sonoma and now my Razer Core X ethernet port is not recognize at all.

I recently upgraded my MacBook to the latest firmware macOS Sonoma, and for whatever reason since I have done that the ethernet port on my Razer Core X Chroma eGPU does not register in my MacBook at all. I have tried the official ethernet application installer and it has not worked with this new version of macOS. I did not have this problem with macOS Ventura where the installer did work in that version of macOS. I don’t know what is going on now. Can someone please help me with this issue? I need the ethernet port, because I am running a macbook with only two USB-C ports.

218411
K
1 month ago
B
byteVividTangelo838Insider Mini
posted in Razer Support
Razer Chroma Addressable RGB Controller not working, Please Help!

I have tried uninstalling, resetting synapse 3 multiple times. I have searched online for solutions, tried cleaning out synapse installers but nothing has changed. I have tried uninstalling from device manager but still nothing.

180
B
1 month ago
coolreviewStraw110
coolreviewStraw110Insider Mini
asked in Razer Support
How to add warranty to a razerblade 16 bought in a store when it says it isnt registered

I am trying to add a warranty to a Razer 16 I bought inside of a store, however it keeps saying this so Im wondering how to fix it, also razer made customer care impossible to talk to a real person. If anyones wondering, I bought it inside of a store on Fort Huachuca

11
FiszPL
Vanguard
1 month ago
W
Willams6816Insider Mini
posted in Razer Support
i mistakenly scratch out my razer gold code out

I mistakenly scratch out my razer gold digit number out please I needed a support

271
FiszPL
Vanguard
1 month ago
Y
Yahim05Insider Mini
asked in Razer Support
orochi v2

I bought a mice razer orochi v2 and the code bar above serial number along with small part of one number from the serial is missing, I know 100% that’s an 8 but after trying to register my product over 15 times both on synapse and on site I still can’t get it done, I don’t care much about warranty just wanna be able to use macros for gaming...also tried with synapse 2,3 and 4...none of them recognize my product or the serial number..

332
FiszPL
Vanguard
1 month ago
BatmanAlexeh
BatmanAlexehInsider Mini
asked in Razer Support
Razer Synapse 4 false low battery notifcation

Every time I l startup my PC, it says my Razer BlackShark V2 Pro (2023) Headset is low battery which it isn’t at all. It seems to go away on it’s own or when I relaunch Synapse 4, but it just gets annoying when that pops up every startup when it’s false. Anyone else get this? any fixes to get rid of this? Thanks.

371
FiszPL
Vanguard
1 month ago
Odneil
OdneilInsider Mini
asked in Razer Support
My Razer Barracuda X headphones turn off by themselves and have a slight humming noise.

My Razer Barracuda X headphones are presenting a slight buzzing noise and turning off without completing the programmed 15 minutes. I have had them for approximately 31 days since I bought them. They stay on as long as they are emitting a sound either on the PC or on the phone. I tried to change the settings through the mobile application, but they continue to turn off when there is no sound. Even with the battery at full capacity, it presents the same problem. I did a check via Bluetooth and yes, the distance with the device is acceptable, the battery is fully charged and it continues to present the buzzing noise and turns off after 1 minute. I tried disconnecting and connecting the headphones from the Bluetooth device and also through the dongle in addition to verifying the pairings, but it continues to present the buzzing noise and turns off after 1 minute. I have tried with other equipment and devices and it continues to present the same fault.

240
Odneil
1 month ago
polyfutureVividAuburn801
polyfutureVividAuburn801Insider Mini
posted in Razer Support
WHY DOES RAZER LIE!

I looked literally everywhere online about removing the ear cushions to clean them for the blackshark v2 pro. And everyone says you can just remove them BUT, for my version they literally can’t be removed and no where online does anyone say this being the case. EVEN RAZER HAS IT POSTED ON THEIR SITE FOR THE VERSION I HAVE. So I finally tried doing it and completely messed up my headphones left cushion. It’s literally hanging on barely now and I’m pissed.

61
FiszPL
Vanguard
1 month ago

Badges

View More
CookiesCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings