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42711 Threads
J
JETRoseRedaero462
posted in Razer Support
System Recovery stuck at 31%

Hey all, I just acquired a used Blaze Razer Stealth 13 (2019). But, then I wanted to restore the computer to its factory settings and ... well I've downloaded the recovery image on a USB stick and tried twice do recover it but it's just stuck at 31%. I let it go for a whole night, because sometimes it just freezes temporarily but I think it's just stuck. Anyone got the same problem and solved it?

1
Razer.Zionzedd
2 years ago
R
robertotai1
posted in Razer Support
HELP for Razer dongle RC30026902 - blackshark V2 pro wireless

Hello everyone This is Roberto , thanks in advance for any help or tips , this is the story Almost a month ago I bought a blackshark V2 pro wireless headset on Amazon on a special offer, after opening the bag I found that the seller hadn't put the dongle inside, I immediately reported to amazon assistance, who promptly contacted the seller. unfortunately he could do nothing but refund the product and leave me the headphones for free. Now I'm trying to buy it , but they only sell this usb in the USA and the RAZER store does not export this product abroad, I live in Taiwan, and I ask the community if someone can kindly help me by indicating a store or any dongle that can be used I apologize for the inconvenience and thank you for your help

1
Razer.Zionzedd
2 years ago
N
nexusbizMagenta809
posted in Razer Support
Lost Authenticator Code

Good day! I would like to ask for help, I lost my Authenticator Codes and also the Authenticator app. I registered my Authenticator on my Aunts IPhone and it recently just retired, it's fine but I deleted my Back Up Codes. What should I do? I already redeemed my razer codes.

1
Razer.Zionzedd
2 years ago
N
Nadez_.
posted in Razer Support
Can you send me out a product

Can you send me out a product so I can review it that would be great my email is (*Omitted)I would like to do a keyboard but what ever would be great my tiktok is (*Omitted) thanks . My address is (Omitted)

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Razer.Speedcr0ss
2 years ago
S
seomg
posted in Razer Support
Pro type ultra F key default setting

Fn key update was good, now i can change f key setting by Fn+esc when synapse is on. But the setting is not stored in keyboard hardware so i need to install and start synapse. In my work place i cannot install razer synapse and im sure many people are in the same situation with me. Media keys are not necessary in professional productivity work but function keys are On the box it is written "keyboard for productivity" I dont understand default setting of funcntion key on this keyboard is media key. It is not appropriate for productivity and many people have same opinion with me, Please listen to your customers feedback latest update is not enough. I need firmware update that can change the default setting.

2
Razer.Speedcr0ss
2 years ago
N
nisikawamaui
posted in Razer Support
Requirements for huntsman v2?

So all I need is a usb c / usb3.0? I am confused with all the requirements like 3.2 etc...

0
N
2 years ago
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DIAMONDbyteMauve172
posted in Razer Support
Razer Blackwidow v3 mini "CAPS LOCK" button activate by itself

if 3 buttons near CAPSLOCK button are pressed together, the CAPSLOCK would activate by itself. example: i pressed 1,q, and tab at the same time, then the CAPSLOCK would be activated by it self. anyone facing the same problem? or anyone know the solution? I am confused because i just bought it.

1
-Mr.Nobody-
2 years ago
L
LightGreenurbanside787
posted in Razer Support
Can't update firmware on razer hammerhead true wireless pro

Hello everyone, I got my razer hammerhead true wireless pro earbuds yesterday. They both connect to my phone and they work really good. However there is one problem. I connected them to the razer audio mobile app and it showed that both my buds are fully charged and everything was ok. Then I saw that there is a firmware update available and when I pressed it and I clicked proceed a screen appeared telling me that in order not to damage my product it should be at at least 75 percent battery life. Than it returned me to the home page and my right earbud was magically at 34 percent. I restarted the app and it showed again that both my earbuds are fully charged, but when I pressed the firmware update the same thing happend and it continues to happen over and over again. Is the problem caused by my pair of earbuds or is it caused by the software? Should I return them or is it fixable?

1
-Mr.Nobody-
2 years ago
Y
YellowRosebitsource582
posted in Razer Support
Razer Cortex Boost Installer Crashes

I keep trying to install Cortex Boost and it immediately crashes as soon as the launcher opens, all it says is not responding, and then closes automatically.

1
A
2 years ago
S
StardustSifr
posted in Razer Support
Charging Issues and Odd Noise

So I have a Razer blade stealth 13 - 2020 and I have been having an issue with charging for a while. In that while charging it will suddenly stop charging and I have to disconnect it, wait a few minutes, and repeat until it eventually charges up. I tried solving this by uninstalling drivers and whatnot, but nothing changed, so I decided to live with it - that is something I have more or less accepted. But a more concerning thing for me is that just now - in addition to the normal fan whirring there is a high pitched hiss or noise of some sort. It is a mechanical noise, but I have no idea what the source is. Please let me know if anyone can remedy either situation as that would be an immense help. Thanks in advance!

9
Razer.Speedcr0ss
2 years ago
S
secretRoseValebiz990
posted in Razer Support
Blackwidow elite key spam

my keyboard(blackwidow elite) started pressing random keys (mostly q a that area) (probably water related) so I unplugged it put it in the closet and forgot about it for like almost a year and when I got it out and cleaned it it worked for like a month but the spam came back

1
FiszPL
Vanguard
2 years ago
Z
ZenRazo
posted in Razer Support
Activation Code for 7.1 Surround Sound

I recently Purchased a set of Blackshark V2 Pro's. I have registered the product but have not received any activation code. It has been 6 days now with no response. I also put in inquiry to razer support, Case #: 220710-000250, also 6 days ago with no response. Also there was NO scratch card in the box for the activation code. Please help

1
FiszPL
Vanguard
2 years ago
T
TealDeerresourceshead526
posted in Razer Support
Razer Naga Epic X axis not working

Started today, cleaned the sensor, uninstalled, reinstalled synapse. uninstalled drivers, rebooted computer. Nothings working, y axis moves perfect, if I jerk the mouse around the mouse pad real fast i can get it to move from the top of the screen to the bottom or vice versa. nothings rattling on the inside. it stated with a random slight jerk up on the cursor. but after I started fiddling with it to correct the issue I am now at the point I am now where X axis is next to useless.

0
T
2 years ago
P
prestonjames
posted in Razer Support
New Razer Docking Station Issues Connecting Multiple Monitors

So I have a bit of an odd issue. My dock is brand new. When I set it up with two monitors connected via thunderbolt to DisplayPort, they both worked correctly. The persistent issue began when I then connected my third display directly to my Razer laptop. I know that the dock only supports two monitors connected to it, which is why the third was connected directly to the laptop. I have been doing this for multiple years with this laptop and a different docking station, so I know that this should work. Strangely, when I connected the third monitor to my laptop, one of the displays connected to the dock turned off. When I unplugged the third monitor from my computer, the other monitor that turned off remained off. Now, the dock only supports one screen connected to it. I tested every port and both monitors, and everything works, but it will only recognize the first monitor I plug in. It doesn't matter what ports I used or which monitor is plugged in first, it will not recognize

0
P
2 years ago
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CeladonGreenONYXaero639
posted in Razer Support
Razor Anzu glasses nor charging

When I connect charging Connections to the frame, blue lights come for a second and then go away Happened many times and left with an unusable smart glasses . used only the charger that came with the glasses any suggestions? venkat - California

2
C
2 years ago
C
CoralTURQUIOSEauto149
posted in Razer Support
Razer Wolverine V2 Chroma DEAD after firmware update

Just saw that someone else ALSO just had the same thing happen (member Ijasal?). Received my controller today. Followed all instructions. Controller connected fine on it's own. Followed the instruction sheet that said to get the Razer Controller Setup for Xbox app, I did (on my Xbox One) managed to adjust some thumbstick sensitivity in the app, then went to the deadzone selection in the app, it prompted me to "update the firmware". I did. The update went to 100%, then the controller died, a complete brick, no power no lights, have tried to reconnect several times through my Xbox One console and ALSO my computer. NOTHING. Received the controller today around 2pm, it's now 4pm.....great time indeed. Here I was thinking I would finally up my controller game (my original Xbox one controller is over 3 years old).....what is the fix for this? Pretty ridiculous. Crazy disappointed.

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C
2 years ago
E
Emmentor
posted in Razer Support
No sound on BlackShark V2 Pro

Hello, I can't hear anything on my BlackShark V2 Pro but only when I select "THX spatial audio" as my output device. I would appreciate your help. Best Wishes, Emmentor

0
E
2 years ago
C
countybitBlueberry166
posted in Razer Support
best buy

I ordered two razor gold gift cards from best buy but they ended up having no value. tried to get support from best buy. I got another code and It still didn't work. now they said go talk to razor. now what do I do. tghat was 150 dollars.

0
C
2 years ago
R
RichardWilliamssonik
posted in Razer Support
Keyboard not working

I have had this keyboard only for a few hours it was given to me I used it for a few minutes and was trying to change the colors and the keyboard randomly stopped working can anyone help me it’s not the usb in my laptop think it may be my keyboard but can someone please help?

0
R
2 years ago
J
Jofromthehouseofel
posted in Razer Support
Trying to get Seiren X to work with synapse.

i've tried pretty much everything to work. i keep hearing you don't need synapse for it to work and i understand that. my question is does it work with any version of synapse? i can't seem to get a straight answer about this.

1
FiszPL
Vanguard
2 years ago
B
bitViridianGreen260
posted in Razer Support
7.1 surround key issues

So, I got a new Razer tournament edition today, and surprise...scratching off the thing to reveal the key, some of the letters got scratched off too, making it somewhat unreadable. Any guess as to what is says comes up as 'invalid'. I go to the website to get a key sent to me, use the serial number...and it's telling me the device isn't eligible for a key? Despite the fact that it came with one? What the eff do I do now?

2
FiszPL
Vanguard
2 years ago
C
castbizJungleGreen103
posted in Razer Support
Kishi v2 thumbstick creaky sound

Just received kishi v2. Right thumbstick makes creaky sound(spring sound??) when I use it. There is no problem with the left stick. How can fix this problem?

1
Razer.Speedcr0ss
2 years ago
T
technoWinterSkyshare334
posted in Razer Support
Windows key

On my keyboard Ornata V2 the window key keeps shutting down making it hard to play in full screen. I have reset reset it several times now to make it work but I believe it has finally won. I checked for updates and have found none, and it appears to be an issue in only gaming a little help might be all I need BTW game i have the most issue with is WOW. thanks

0
T
2 years ago
D
DirtyAndRaw
posted in Razer Support
Kraken 7.1 v2 intermittent Connection

Hello I'm having an issue where my 7.1 v2 kraken usb headphones keep connecting and then disconnecting ever 30secs-2minutes while playing video? Can I have some assistance?

1
Sye_The-Vie
Vanguard
2 years ago
A
A.jade211
posted in Razer Support
My dog scratched my boyfriend’s chair

My dog scratched my boyfriend’s chair how can I get them off? I don’t remember for sure which chair I got I think it’s the enki one, it’s the soft part and I’m also not sure what that material is to try googling how to get scratched off

2
Sye_The-Vie
Vanguard
2 years ago

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