Razer Support

I’ve been using Razer products for decades at this point. The Deathadder is my main mouse and I’ve had  ~half a dozen over the years of various gens. They seem to last an incredibly long time. What finally gets me to replace them is that the mouse wheel wears out and becomes super loose (shamefully I am reliant on habits for using the wheel to switch weapons) OR when eventually the the M1 button starts malfunctioning such as with double clicking. But, again, the mice last for years and years of hard, nightly use before these issues come up. I try to keep a few extra new-in-box Deathadders in my closet so I’m ready if I ever need to swap and about half a year ago such a time came. I had 2 Deathadder Essentials that have been sitting for many years as backups and I opened one. Now it’s been around half a year and I’m experiencing a problem with it that I’ve never had before and I’m hoping to get some advice on how to fix it: I play mostly arena shooter type games that sometimes require v

Hello, Just like I have recently (yesterday - 23.02.2025) purchased a Razer Seiren V2 X and the PC does recognize the microphone, and it is working, but it’s not recognized by Razer Synapse, I attempted any troubleshooting tutorial I could find but I didn’t get anywhere, still.I have also tried the updater, but I get stuck at “connect the device to the PC” as it doesn’t recognize it being connected.After coming over the other post, I tried it myself and the S/N doesn’t work either. - help

I have been working for approximately 2 weeks using various tools (including AI) to troubleshoot this BSOD issue.  Would appreciate any community help I can get.  I was hoping this could be an issue patched in a later version of the firmware, but with my Razer enclosure being out of warranty, I cannot open a support case and it is unclear is a later firmware version exists. Razer Core X Chroma — PCIe ASPM Compatibility Issue with Dell PB16250System Information Field Details Date June 16, 2026 Razer Product Razer Core X Chroma eGPU Enclosure GPU Installed NVIDIA GeForce RTX 3070 Ti TB Controller in Enclosure Intel JHL6540 Alpine Ridge (VEN_8086 DEV_15D3, SUBSYS 00021A58 / 00031A58) Host Laptop Dell Pro 16 Plus PB16250 Host Platform Raptor Lake-P / Intel PCH (VEN_8086 DEV_A84E/A838/A84F/A83D) Connection Thunderbolt 3 cable OS Windows 11 Business 24H2 (10.0.262

Hello guys!I’ve detailed an issue with my Barracuda X (2022) headphones and the mobile app in the following 'link.' This is a separate problem, but it might be related: I’m unable to update the firmware on my headphones.While they work perfectly for audio via both the dongle and Bluetooth, the updater fails to detect the device, despite my careful adherence to the provided instructions.I’d greatly appreciate any advice or guidance on how to resolve this issue.  

Hello there!I tried to submit a support ticket to ask about purchasing a replacement gas lift cylinder for my Iskur V1, which is unfortunately out of warranty.Would it be possible to purchase a replacement cylinder for my chair? The chair is otherwise in perfect condition, but over the last few weeks the gas lift has started to lose pressure and slowly sinks to its lowest position while in use. Thank you in advance for your help!!Edu

Hello my name is Asher, I had purchased my razor barracudas like 2 years ago and I've been loving the quality, but I had recently lost the dongle for them and that was my favorite feature being able to walk around without wires. I would really appreciate it if I could get a replacement dongle  

recently purchased a Razer BlackShark V2 X and I'm trying to register the product and activate the 7.1 Surround Sound software.However, whenever I enter the serial number, I receive the following message:"This product is already registered. If you did not register it, please contact Razer Support."I am the current owner of the headset and would like assistance with registering the product and obtaining access to the 7.1 Surround Sound activation.i bought it 3 days ago.l

So i just bought my Blackshark v2 x on shopee (12.12.24) then when i try to register it, it says that “This product is already registered. If you did not register it, please contact Razer Support" Can anyone please help me? it’s been 7 days and i can’t enjoy the full potential of this product. Please Help.

I bought the black shark v2 x headset and the registrar says it is already registered, what should I do? part number: RZ04-03240100-R3M1

(REMOVED PHOTO WITH SERIAL NUMBER)(BASILISK ULTIMATE) Is it genuine？

Does anyone know how to fix an issue where for example if i load any game it suddenly makes my headset become like 70% louder or quieter every time i boot up another game. i look for fixes but internet so far is only telling me to change stuff in my sound properties and it hasn’t worked yet.

Records show that the card is invalid since it hasn’t been activated yet. You’ll need to check with official support to get it activated. 

I can barely have the cable bend as it will instantly disconnect. Even the slightest of flicks also disconnects the mouse even though the USB is still firmly plugged in. There have been times where is keeps connecting and disconnecting after it initially disconnects which requires me to entirely unplug and plug in the mouse again. Is there any way to help with this? It seems to be the actual cable's issue. 

Hello, I have a Razer Viper Ultimate model RC30-030501 and was wondering if theres ways I can get a replacement dongle as I lost it and the cable at a trip. The mouse works fine I just don’t have the dongle or the wired cable only the dock. TIA

Hi, I need your help about my mouse because I cant register it, when I try to register it, it say unrecognized seriel number. Please do something RazerSeriel Number : removed  

Dear Razer Support Team,I am writing to seek your assistance regarding my Razer Viper V3 Pro. Unfortunately, I have lost the original wireless dongle of my mouse.I am aware that due to the firmware architecture and hardware lock on the Viper V3 Pro, I cannot simply purchase a generic third-party 8K HyperPolling dongle, as it will not pair with my specific mouse. I absolutely love using my Viper V3 Pro for competitive gaming, and I am currently forced to use it wired.Could you please help me obtain a replacement dongle that can be paired with my mouse's specific serial number?

Перестало работать центральное нажатие на колёсик после последнего обновления (9 июня) на мышке razer deathadder v3 hyperspeed без включённого Razer Synapse (работает только тогда, когда Razer Synapse запущен)

I am experiencing a "Secure Boot Violation" error on my Razer Blade 15” 2020 | RZ09-03519I am stuck even disable Secure Boot, please guide to fix this

I lost my old mobile number, i can no longer receive the OTP for verification. Can you please help to resolve my problem, Thank you in advance. 

Hello everyone,!--tgqphd||[]-->I am experiencing a critical issue where my Razer Kraken V3 X (Model: RZ04-03750300-R3U1!--tgqphd||[]-->) has completely lost its hardware identity profile and is hard-locked as "Conexant USB Audio"!--tgqphd||[]--> across multiple machines.!--tgqphd||[]-->The Issue:!--tgqphd||[]-->Following an update process, the headset dropped into its fallback bootloader mode. In Windows Device Manager, it is permanently recognized only as a generic "Conexant USB Audio" device. While Razer Synapse 4 oddly displays a placeholder for the "Kraken V3 X," the headset will not properly initialize, accept configuration changes, or pass audio correctly through the Razer pipeline.!--tgqphd||[]-->Troubleshooting Already Attempted:!--tgqphd||[]-->!--tgqphd||[]-->Clean Software Reinstall:!--tgqphd||[]--> Completely wiped Synapse 4 and Razer Central using the official Razer Driver Cleanup Tool, restarted, and reinstalled. The issue persists.!--tgqphd||[]-

Hi All,Today my Cooling Pad has started flashing red. No idea why, Hoping for some guidance?Steps PerformedTried Firmware Update - Firmware update detected the pad, but already on the Latest Its detected by Synapse 4, but showing as powered off I have disconnected from laptop and power with no luck I have uninstalled all razer apps, rebooted and then re-installed, again Synapse detects the cooling pad but marked as powered off. Also detected USB devices attached to the cooling pad I have moved usb ports on the laptop for the pad - Didn’t help I have removed usb devices from the Cooling Pad Hub - Didn’t HelpI have ran out of idea’sAny guidance would be appreciated  

I am stuck physically in free spin, in synapse it shows the mouse toggling between tactile and free spin, but this does nothing physically.

Hello,I have a Razer Basilisk V3 mouse. The button that switches the scroll wheel between free-spin mode and tactile (notched) mode has stopped working.At the moment, the scroll wheel stays in free-spin mode and does not return to the normal notched mode when I press the button. I have already checked Synapse and restarted my PC, but the issue remains.Has anyone experienced this problem before? Is there a way to fix it, or could this be a hardware issue?Thank you.

Hi! I am currently having problem with my headphones, they keep disconnecting for no reason, mostly after some louder sound, it also freezes my PC and I cant even call with my friends because of that. I have searched for answers on Reddit, YouTube, tried official guide from Razer and still nothing. I dont want to spend another money on headphones, because I am saving up for new pc, but it looks like I have no choice, because I have enough of this connecting and disconnecting thingy.

Welds on the base of the chair are completely broke making the chair super wobbly and unusable. I was wondering if I could get the replacement parts that i need although the chair is past the warranty.