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Razer Support

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40749 Threads

F
F12__
posted in Razer Support

Razer Nari sound and mic not working, Synapse does not find the Nari

So ive had this Nari for almost a year now and ive had lots of issues, mostly mic not working. But yestreday i booted up my pc to play some games and turned my headset on but no sound or working mic. i checked my sound settings on my pc and on discord, still nothing worked. So i thought it might have low battery so i charged it. Next day it tried again, still nothing. Now Razer had just started an update so i thought that that might be the problem. Razer installed the update and still nothing. I open Synapse and don't see the Nari anywhere. i tried plugging the usb in a different usb port but still nothing. Please help......

1
R
4 years ago
F
Frostiie
posted in Razer Support

Blank Screen

Alright, I own a Razer Blade 14 2017 laptop. I've recently did a factory reset and I do this monthly. However, last week as I finished the reset etc. It worked fine for like a day. As I left the laptop idle I came back and saw a blank/black screen. So I turned it off and when I tried turning it back on, I get the razer logo and keys on top left and then a blank screen, but everything else is on. I've tried recovery mode and it goes into the blank screen. I have tried turning on off and no avail. Does anyone have an idea?

1
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4 years ago
M
Miji1337
posted in Razer Support

Goliathus Extended Chroma Creases Help!

I bought a goliathus extended chroma a couple of months ago and it is brilliant but recently the mat has developed a lot of creases. After following all the official guidelines for flattening the mat it just does not want to go back to its original nearly flat shape that it was when I received it and it is now affecting how I can use the mat as the bumps affect my mouse movement. Whats my best course of action? Thanks for any help.

1
F
4 years ago
C
CaolanR
posted in Razer Support

Thunderbolt on Razerblade 15 (mid 2018, i7-8750H)

I am looking for the thunderbolt technical specifications on the Razerblade 15 (mid 2018). Specifically, what is the model number on the thunderbolt controller, and whether or not it outputs DisplayPort 1.4. I would also like to know the technical spec of the mini display port found on the machine, and the HDMI port. Can anyone confirm these technical specifications for me? Razer technical support has ignored my ticket, their phones lines are always full (with no hold feature) and their online chat is completely unavailable (tried three times in the past week, during PST office hours). So far, I am completely disillusioned with Razer's attempted overhaul of their customer service, and I will not be buying anything else from them in the future if this continues. Any assistance is appreciated!

0
C
4 years ago
A
awesomenexusBlueGreen462Insider
posted in Razer Support

Trash charge port

After eight months, this phone is getting some trouble in charge,it is very hard to charge,it only works when l apply pressure at a special way,each night I have to spend a lot of time to exert pressure in different way in order to make sure it can charges ,after a lot of try and problem search ,l sure it is the problem of charge port,it seems have some problems at the start of products or the design,make the charge port have a short life span, the problem will Continued to deteriorate,the features is the charge port will completely loss the effectiveness in no longer time,I can only use the wireless charge and the wireless earphones, because l live in Hong Kong,it is very hard to seek help,and l think all rp 2 will have the same problems of charge port,so change a new will be useless,it will have the same problem after few months of use,l can only bear this problem and buy a wireless charge in near $1000 HKD but it is too expensive for me.Or connect the server and get through a lot

8
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4 years ago
C
ChuqiLe
posted in Razer Support

Razer Electra v2 USB help

I bought Razer Electra v2 USB, but how to buy or get 7.1 surround key?. Razer Electra v2 USB satın aldım fakat 7.1 programının key'ini nasıl satın alabilrim veya nasıl elde edebilirim?.

0
C
4 years ago
gereltod
gereltod
posted in Razer Support

Either Cortex or Synapse is bugged

I've Ornata Chroma, Lancehead TE, Firefly, Electra v2. Lately I'm witnessing something unusual. My keyboard stop working some keys, like backspace, i o etc. Also mouse clicks everywhere itself. I can do nothing but restart my computer. After computer restart, it works normally a while. Then after few key presses, it starts again. I uninstalled both Cortex & Synapse now its working fine. What to do now? Anyone experiencing same? Windows 10 64bit.

5
R
4 years ago
A
AvalonStudiosII
posted in Razer Support

Two Tartarus Pro setup questions

I am a professional animator/video producer and sound engineer and I use Razer peripherals to speed up and streamline my workflow with the Adobe suite of products as well as several other programs. I'm looking around the web and cannot find an answer, plus, no manual came with my new TP and the setup does not address my questions. I have been using the Orbweaver now for 4 years but it is wearing out so I bought the TP to replace it (VERY VERY NICE). I have two questions that are really important for me: 1 - I need to program the mousewheel to specific commands (page up/page down) for Adobe After Effects and I can't figure out how to do it using the information I already know about the process for other keys. I sure hope it is programmable because if not, what is the point of having a second mouse wheel? 2 - In Synapse 2.0 I could program my Orbweaver to automatically switch to whatever software I clicked on. This is extremely important in terms of time because I switch back and f

0
A
4 years ago
E
eliran150
posted in Razer Support

Razer Electra V2 Usb Audio And Mic Sometimes Dont Work

Hello, i have a problem with my Razer Electra V2 USB that i noticed today and i search it online and i saw that people had the same problem like me... The issue is that i play some games or do whatever for an hour or sometimes more and then randomly my sound\\mic stops. The headset is still connected, it's logo is still lighted up and in My devices it says that this device is working properly. To fix it i unplug and replug the usb... I had this headset for almost a year now and i didnt had this issue before. Additionally, there was an update for razer snype 2 so maby it is connected... If you can help me i will be so happy ! I tried: 1. Uninstall Synapse and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders are hidden by default, so please be sure to unhide them. 2. Uninstall Razer drivers by going to "Device Manager" from Control Panel. 3. Press Windows + X, and choose Command Prompt on the menu. 4. Type regedit in the command pro

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4 years ago
D
DeadmanINC75
posted in Razer Support

Razer Sila Just dead

Hi, My 2 months old Sila Router just confirmed dead today how do I do a replacement for the faulty router in singapore? Regards, Concerned user

1
R
4 years ago
S
swanbr3
posted in Razer Support

FPS drop when move my naga trinity on the game, BTW I use Mac

hello, my name is Lucas and I just bought a mouse Naga Trinity, I am having two problems actually, one is that when I move my mouse inside the game the FPS drop from 120+ or - to 0 right away, once I stop to move the mouse fps recover again. second problem, I bought that mouse hoping that I could use some macros, to make my life a bit easier, but when I try to create macros I can't associate any keyboard button to naga buttons, it is like my keyboard of my lap top doesn't even exist. hoping that someone can help me with that.

1
R
4 years ago
F
Firegodd1
posted in Razer Support

Diablo 3 not working with Synapse 3

The game no longer changes my keyboard to the red look with 1-4 and q to white. I Loved this feature with Synapse 2. Please bring this back or let me know how to get this back. I do have the game enabled in the Synapes 3 app.

1
R
4 years ago
B
bcrossb
posted in Razer Support

keyboard mapping gone crazy

why does my keyboard mapping stopped working. example. i map up arrow to 11, down arrow to button 10, shows on the picture. BUT, in fact, it takes me to mouse look.... uninstall will work ONE time, the pfffff. help

1
R
4 years ago
F
fluxaxion
posted in Razer Support

Razer Support Case hasn't progressed since 19-Nov-2019 (8 days)

Case #: OMITTED Current situation: - Razer received my laptop on the Nov 11, 2019 - Razer send me a quotation for the repair costs on Nov 19, 2019 - I have signed a PDF agreeing to the repair costs and have sent it in on Nov 19, 2019 (and multiple times after that) - I have waited 8 days so far and Razer has not sent me any billing details. I am waiting for Razer to send me billing details so that I can pay them, so that they can start repairs. - 16 days have passed since Razer has received my laptop and repairs have not even started Can anyone at Razer please send me the billing information. No matter how many emails I send, no one seems to be looking at this case. The last email I got was Razer saying they're waiting for my package. This doesn't even make sense because Razer already has my laptop. I don't think the support team understands the current situation of my support case.

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4 years ago
H
hatedfate
posted in Razer Support

Razer refund email is 404, help me.

So exactly a week ago, I received a refurbished razer blade from the razer. Was stuck on setup and asked support and supposedly busted hardware. I asked for a refund and was told I'll receive an email about return and shipping in the next 48 hours. I waited about 5 days before asking support again, this time I was promised to receive it within 2-3 hours and that the support will personally make sure I get the email... Two days later and I still haven't received the email. How should I proceed from here? I don't want to pay a grand and a half for a laptop that I can't even use... Please help.

1
R
4 years ago
8
8380x
posted in Razer Support

blackwidow ultimate keyboard

hi there. i cant download synapse to my windows 8.1... i cant connect my keyboard

1
R
4 years ago
A
Aerialister
posted in Razer Support

Package stuck in clearance

I ordered a Razer Kraken Ultimate from the Razer Store after a while I checked up on my order to see where it's at and it says its at clearance. Its been like this for 2 days already. I contacted FedEx about this and they said something about Tariffs. Please I need help on what I can do.

1
xCryptik
Vanguard
4 years ago
C
countyretroLimerick512
posted in Razer Support

Blade Stealth 13 (early 2019) will not switch on

Hi, my first post here! yay.... I have the following issue: I recently bought a Blade Stealth 13. I am quite happy with it besides my switching on issue. Out of nowhere, it started to not switch on anymore. I have checked the battery and the charger but no sign of malfunction. This "not switching on" anymore arises when it goes into a sleep mode or when I shut it down properly. Afterwards, the laptop appears as dead. I then have to press and hold the power button until I see the white light flash. Yet, the battery is fine and the charger is plugged in, holding the power button does nothing than flashing the white light (not always too). Occasionally, it will change to a green light, indicating that it is on. However, besides the green light and maybe a flashy keyboard nothing else will happen. The display will remain black. If I continue and hold and press the power button several times it will randomly switch on. This may take 5 minutes or 1h. I have not determined which seque

1
R
4 years ago
L
leetSafetyYellowvoice689
posted in Razer Support

Unresolved case - Agent stopped responding/closed case.

Hi, I've had an open technical support case since July 13th. The agent closed the case without resolution on November 11th. (as stated by them) I responded on the 11th and have yet to receive any further communication. How do I get this actually resolved? Case# OMITTED

1
R
4 years ago
E
everMelondata572
posted in Razer Support

Razer nari ultimate thx spatial don't work

Hello everyone, All is in picture "razer.png", I don't know why but thx spatial don't work :( I have razer synapse 3. Thank you very much for your help (and sorry my English is bad).

1
R
4 years ago
L
LiverOrganJASPERpoly041
posted in Razer Support

Razor Blade Pro 17 Trackpad issue

First, this is like the 3rd laptop I've received. It worked fine for over a year. I had issues with keys not working, but then suddenly working again. The biggest issue I have now is the trackpad is stuck down AGAIN. This was the reason I had to have a warranty repair on my original. And after 2 attempts to fix they sent me a new laptop. So knowing this, I never "clicked down" the pad. I just did the normal tap. Now for whatever reason, it is stuck down again. I can't get it to come up. I had to disable it and use an external mouse. I've been pretty disappointed by the quality of this "high end" laptop. Any suggestions for getting the trackpad un-stuck? Also, any suggestions on getting the keyboard to work properly? I still have issues with keys not working then working and issues with keys registering double or triple clicks which cause something like (tttt).

2
R
4 years ago
Z
Zaakieze
posted in Razer Support

Razer Deathadder 2013 And Synapse 2.0 Problems.

Hello so i bought a razer deathadder 2013 today and it doesnt show up in synapse 2.0 (The synapse doesnt show up either) So please if anyone can help me i would appreciate it <3

3
R
4 years ago
J
Jeddemon
posted in Razer Support

Razer Blade 15 Advanced - blank screen and fan rattle

Hi I've just become a new Razer Blade owner having moved away from Mac. I'm loving the laptop and am glad that I made the break from Apple, however...sadly within two days of receiving my Razer Blade 15 Advanced (240hz, i7 9750, 2080 MaxQ, late 2019) it has developed an intermittent rattle on the right hand fan when running at low RPM and this morning the screen went blank with only a power cycle able to fix it. So far I haven't played any games on it and have just browsed the web and installed software. I have run a 3D Mark Stress test but this isn't anything that I wouldn't expect to be able to do. I purchased it through Amazon and am thinking that I should return it, but also worried I may just end up with a laptop with similar problems or worse! Has anyone had similar problems or does anyone have advice? Any help would be greatly appreciated..!

8
J
4 years ago
J
Juselvis1
posted in Razer Support

Find my order logging password invalid(Australia)

Hello razer, i have an issue about the purchase of razer blade 15. It was happen last two days that i was purchased a razer blade 15 base model from razer website Australia. Second day I receive a call from United States which is lady request verified information about purchase. Its all done but I'm still can't logging to track my order , it always invalid password when I tried to logging.

1
xCryptik
Vanguard
4 years ago
C
CadenF13
posted in Razer Support

Razer Nari Mic Not Working

Hi I just bought a Razer Nari yesterday and I cannot get the mic to work wirelessly with my PC or my PS4. The audio is fine but the mic wont work. The mic does work however when you use the AUX cable to the PS4 controller, but it wont work with the AUX to my PC.

1
G_Leland
4 years ago

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