Razer Support

Hello.I’m trying to register my Razer BlackShark V2 X, but says that this product is already registered.Please advise how to proceed.Thank you. 

I don't receive my OTP code on my phone despite trying a lot of times, I want to reset my 2FA but since I can't use otp nor back up codes don't know what to do...I need help pls 

Hello, I have a problem with charging my Deathadder V3 Pro mouse. I connect the mouse for charging, but it won't charge and keeps blinking red, even though the cable is working because I tested it on other devices. Please respond quickly.

My Razer Basilisk V3 X Hyperspeed battery life is draining very fast. I mostly use the mouse on BT with a usage averaging to 2-3 hours daily on non gaming tasks. It has been 3 weeks since I got a new battery and the battery is at 20% with the above mentioned usage. I had updated the firmware as well. This is no where close to the 535 hours of battery life on BT as promised on Razer website for this model. Am I missing something? 

I have an issue with my deathstalker v2 keyboard. I asked razer to check it, in which occasion they asked me to return the keyboard for testing. Im in the UK. they provided a 4 page FedEx label. I printed it and went to the nearest fedex drop off which was 30 mins drive. Only to be told they cant scan the label. I drop to 2 more up to 1.5 hour drive, same issue. Label comes with an error.  Im trying to explain this to support, sent pictures of the error they get on the device when scanning the code, for razer to tell me to go to an "official" FedEx centre like its the easiest thing in the UK. I asked for an alternative, Evri, Royal Mail, even Yodel. No answer.  Then I received an auto email urging me to post the device as im running out of time.  For £250 worth of product, the support is absolutely zero. I want this solved so at least im not £250 out of pocket, but i never buy anything from Razer again. What a joke. 

i own a gaming Lounge and i always recommend razer deathadder v3 wired mouse , i bought over 60 mice to support my business , but lately im having issues with the mouse by suddenly discconecting and reconnecting tried to search online for a cable replacement but i couldn’t find anyone that verfiy that the listed products is compatiable with the v3 wired version ! yest razer can’t solve my problem ! what on earth a company can’t offer a replacement spare parts for their client!i bought most of my running business mice via amazon, and i can’t remember any serials or even purchasing dates! i don’t need a free of charge replacement, just i need a source to get these cables and fix it myself! i just need a source!

Hello, I’m having issue with my Viper Ultimate, stuttering and not tracking accurately. I have looked over other posts and tried reinstalling drivers and cleaning the sensor with compressed air and it only stutters on wireless, any help appreciated 

Hi!I’m unable to change the email currently tied to my account, since the validation code is being sent to the old adress which I no longer have access to, sadly. Therefore I’m in need of assistance.Hopefully this can be sorted, looking forward to any help in this./Vincent

I am new here… and maybe I am stupid!! How do I buy game currency from Tower of Fantasy here via Razer  (my country setting is Japan). Thanks for help! 

I want to change the phone number on my account. The old phone number is no longer active here, and I can't register the new number. Also, since the two-factor authentication code is sent to the old phone number, I can't use it to make payments or log into my account. Please help! I don't have a backup verification code either.I changed my phone, but my old phone number is still on my account. 

Hey, I’ve been using my Razer Blade Stealth for like 7 years, and I’m needing to replace the battery. I'm happy to pay for it and DIY it, but I don’t know where or which one to buy 

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I've got a Blade 14 which I've been using for the past 12 months, it's been running mostly fine during that time barring a few hiccups with severe frame rate drops which were caused by GPU driver issues. However from a week back I started experiencing some bizarre slowdown that came out of nowhere, I am struggling to find the cause of this since 1) I haven't installed or uninstalled anything major 2) I haven't pushed the laptop performance wise at all 3) It hasn't left home so it hasn't been exposed to the elements. The sequence of events has been - Around a week back the battery display on the toolbar started to show battery not found whenever the laptop was disconnected from the power cable. This didn't affect performance or utility since I mostly use this laptop plugged in, and has subsequently fixed itself. - Now for the past few days the laptop has suddenly become extremely slow on bootup, with a very noticeable lag upon any keystroke or action. A secondary effect is that any

Hello Razer Support Team,I have lost access to my authentication app and I cannot remember any of the details associated with my account, including the email linked to it.I would like your assistance in recovering my account. I can provide any necessary information to verify my ownership, such as purchase receipts, previous usernames, or any other details you may require.Thank you for your help.Best regards,[Qandil Pubg]

When I tried to register my Razer headphones, it said the product was already registered and if I wasn't the one registering, I should contact Razer support. What's the solution? I removed the ear pads and saw that the serial number is the same as the one on the bottom of the box.

My cats bit into the cable you sent with my wired Razor Xbox controller (the Razor Wolverine V3 Tournament Edition, it wasnt the V2), and now it cant be used anymore. Is there any way i can receive another cable (from buying it or a warranty) ? Or can i just use another special usb-c cable? 

My Kraken V4 wireless headset randomly started having sound issues out of the left ear after a couple months of working fine. It started with the sound being unbalanced and quiter in the left ear. Now the sound slowly drops in the left ear until its completely dead. I even purchased the THX audio app to help and allow me to adjust balances. That helped for a week and now back to square one. Im ready to throw these headphones out. Ive already tried all troubleshooting methods that other support agents have posted on other similar threads.

Right out of the box this did not work.  I have since done a software update of everything and it still does not work.I have seen this work in the past on another RB18, so what is the issue?  Sound sounds cheap.  

I’m experiencing an issue with my Razer Audio Mixer where the sound output is much lower than when I’m not using the mixer—around 50% softer. I’ve checked all the settings, reinstalled the app, and ensured everything is updated, but the volume is still too low.Has anyone else encountered this problem? Are there any fixes or troubleshooting steps I might have missed?

My wireless capabilities on this model have stopped working. How can I get a replacement under warranty?

Hi, is there any way to replace/buy new wireless dongle for the Barracuda X Chroma?

Hello, I’ve loved my Razer Deathadder but the other day it just, stopped charging. It still works plugged in, and Razer Synapse will say it’s charging, but when I unplug it I get like 10 seconds max before the mouse dies again. I’ve done the following to try and fix it but to no avail:1. Leaving the mouse plugged in for an hour to charge2. Uninstalling synapse, clearing the drivers, and reinstalling3. Trying a different cable to charge the mouse4. Trying a different PC and a different USB hub5. Updating everything driver/synapse wise I couldI’m at a loss at this point of what to do so any help or fixes would be appreciated. Thanks!

My mouse doesn’t charge at all when its on the dock. Most of the time it wont even recognize that its on the dock but sometimes  it will flash but thats it. Even if i can get it to recognize its on the dock and say its charging in synapse it wont charge at all. My mouse charges fine without the dock. I’ve done everything i can think of to fix it, update windows, update drivers, update synapse, clean the pins and the mouse. My devices are out of warranty so im not sure what to do