Razer Support

I have been using my Razer orochi v2 for over 8 months with smart tracking set to 1mm in razer synapse, but two days ago suddenly the mouse started stuttering and freezing, I figured that setting to 2mm solved the issue but mouse still felt inaccurate, but now even on 2mm the mouse is stuttering to the point where it has become unusable, after messing with asymmetric cut off and other settings I have managed to make it work on my current mousepad but as soon as I place it on any other surface, it starts stuttering again, I have tried clean installing razer synapse, using a different device, updating the firmware, resetting the mouse but nothing has worked. Can someone confirm if this is a software issue or the mouse is dying?

I got the Razer Kraken pro it's nice but I got it for pc and console and the dude at the store said it worked but it don't work on console so now I spent 180$ on something I can't use because my pc can't handle call of duty because my GPU is too bad and the mic dint work in console so idk what to do now anyone know a good mic or something that will help my gpu

Hi, I have been trying to optimaze my warzone 2.0, but I always recive the same message. How to fix "unable to retrieve your games current settings" in Razer Cortex.

hello ,Razer, i have problem with google authenticator it gave me the wrong code could you please send me backup code to my email box so i could able to pay my payments thank you my email is phandeptrai209@gmail.com

My laptop Razer Blade 17 (2021) is always on a stand. Recently, I closed it for the first time, since it’s usually just open, and next day reopened it to use it again. About five minutes after I started using it, the screen began acting strangely. When I restarted my laptop, I saw the image shown in the photo. Then, the Razer logo gradually faded away until the screen went completely black. At first, my second monitor was still working fine. Then, following Razers step-by-step guide, I uninstalled the NVIDIA drivers. After doing that, my external monitor was no longer recognized. I tested multiple screens, but none of them worked. Does anyone, based on the attached photo, have an idea of what might be wrong? More importantly: how can I use my laptop with an external monitor while I figure out what’s wrong with the laptop screen? I will have to do this completely blind, as I can’t get any display output at all

I am experiencing a critical issue with my Razer Basilisk V3 mouse. It suddenly stopped working and now appears as a "CRP DISABLD" drive when connected to my computer. Inside this drive, I see a file named "firmware.bin". The mouse is completely unresponsive and does not function in any way.

My Razer NAGA Lefthanded suddenly stopped working and shows now as a USB-stick. There are more people with the same problem but nowhere is the sollution. I have a second NAGA Lefthanded on the same PC works fine. So the problem is with the mouse please give a solution to this problem

This is a test - I cannot reply to my own post.

My scroll wheel on this model is also not functioning well now, so I was going to see if the original software or drivers (or updates) had something in them to calibrate the wheel. Sadly, I cannot find the original software--possibly because I threw it away thinking most companies now have their software and drivers uploaded to their website--not Razer apparently. Where is the software and drivers for this model, and why is it not uploaded to your website? If I cannot at least try to calibrate the wheel on this thing before I trash it, I will not be buying another Razer product, I assure you.

I tried to update my mouse with the firmware updater, but it said "Unable to perform this update. Please reconnect".I tried a different USB cable but the result was the same.Please tell me what to do.

Dear Razer Support Team!! I own a Razer Kishi Universal Mobile Gaming Controller for Android (XBox Version). It works well with my Samsung A53 but I also own a Razer Phone 1 and really would like to use the Kishi with the Razer Phone V1. Thing is, you need custom Rubber Grip Inserts from Razer for that to work according to the support website here (https://mysupport.razer.com/app/answers/detail/a_id/4097). So i contacted support but to my surprise they told me that I am not entitled to them because I bought the Razer Kishi from the wrong vendor. I really do not understand this. I bought the Kishi from Amazon, but yes it was sold not by Amazon directly. But how does this affect the support for the device? It is a legit product that was legitimately bought from the vendor who in turn sold it to me. And even if Razer says they would not do any warranty, i don't want anything replaced - i just want the rubber grip inserts so it works with my razer phone. Can someone from the Razer Support

The code was sent to the post office. After entering the code, it returns an error. The entered code is invalid. Please try again. I have entered both O and 0, tried many times, but it gives out the same thing. How do I change the code?

i, I has ordered a gaming chair Tarok essential x from Currys. However, there are two missing parts, two cover were missing. I had attached pic for your reference. I had tried to call Curry's customer service but they are not able to help. I would like to receive those missing part but not returned the chair. I did assemble the chair and not able to uninstall the chair again. The chair itself is well functioning without that two cover.I had also attached couple of pictures for your reference.Currys order number is CUR2559131470Order date 3-2-2025 and delivery date 5-2-2025 Hope you are able to send those missing parts to me. Many thanks

Hi, I purchased an order of Razer Gold gift card. But I only got the Pin, I don't have Serial number. How do I get serial number?

Razer aktivasyon işlemine girdiğinizde girdiğiniz kod geçerli görünüyor hata alıyorum lütfen yardım edebilirsiniz

Cuando me llego el correo de activacion, lo abri, el codigo estaba ahi, lo copie, me puse a instalar todo el software, mientras tanto borro mis correos, voy a la papelera y los borre definitivamente. Cuando envio una peticion de nuevo codigo, nunca me llega uno a mi correo, por favor, no puedo usar los auriculares, recien me llegaron y no los puedo usar, muchas gracias.

My left handle on my anzu glasses broke off. How do I fix it, I tried snapping it back in but nothing's working

I’ve submitted case # yesterday, via Razer Assist. However, contrary to the chat bot’s confirmation message, I have yet to receive any email confirming my submission as well as I don’t see it on my Support History. I tried re-submitting, but still nothing.

Hello, I was buying the diamonds and when I was inputting my new number and I pressed Verify, It says “Your account has been locked temporarily.Please contact Support for further assistance.”

Heya I saw this form post, and was curious I have a second 1TB M.2 drive is there a way to put the second on in my laptop? I keep reading about it being dual ports, and maybe I'm mis understanding but I don't see a way to fit two of them in. I was reading based off this; https://insider.razer.com/razer-support-45/can-you-install-a-4-tb-ssd-in-a-razer-blade-15-advanced-2021-rz09-0409x-50291

I ordered a Firefly V2 Pro (order #RZUSPP1000001830614) and received it and am happy with the device, however I did not receive the codes for the WOW aniversary collaboration pet amd mounts. It has been a month now. When and how should I receive the codes?

HiI have a Razer BlackShark V2 X but when I try to register it it gives me the error "This product is already registered".please help me.

I purchased a Razer Barracuda just over 6 months ago, and now I’m having issues with the headphones connecting. I have tried updating drivers and firmware, going through the pairing utility, etc. The only thing that seems to work is to unplug and replug the dongle, which is a hassle. I would really like to get these working again, since I paid a lot for them, and have enjoyed them so far until this issue. Is there anything else I can try?

Is there anyone the same problem? I have a green screen problem and use the Jan2025 hotfix then it force this device to D-GPU mode and the issue gone. (If you don’t use D-GPU it will still be buggy in Optimus mode). However the latest windows update (in 2 days) cause the Blade 18 monitor dead and have to use output monitor. But can’t detect this blade18 monitor no matter how. And can’t enter latest update BIOS(2025 Jan) to check. Any idea its a flaw product or any software solution?

Hi, I have just received my brand new Razer Viper V3 Pro. The mouse works fine when connected via cable but the dongle is not discoverable at all. I have gone through many threads on this matter tried re-pairing through RazerMousePairingUtility software but I can’t even pair the dongle to start the process. The dongle does light up green only when I disconnect my mouse completely and push the power button for 2 seconds although this still does not make the mouse work, It’s like its connected to the mouse but won’t respond back to my system. I have tried every USB port on my PC including unplugging all other USB devices from the PC, I have also tried getting the wireless feature to work on another PC but to no evail. I don’t know what to do. Any help is welcome, thanks. PC Specs AMD Ryzen 9 7950X3D 32GB 6000MHz RAM NVIDIA GTX1080 Windows 11 Pro