Razer Support

I have had to reset my pc because of a corrupt windows update and it deleted my apps and programs and i cant find the email that had my activation key for the surround sound app. ive tried the new activation key tool and it says my headset has been reported stolen.. i got it for my birthday 2 years ago from my grand parents. if someone from RAZOR can help, id be thankful for the help. im tired of worring about getting this fixed. 

I have latest firmware and version of synapse, I have tried a number of uninstall and reinstall Mouse/ HID device etc. I have changed power management on USB and also on Razer Turret devices. However, when I go through the steps for the Razer Mouse pairing utility it simply will not pair either mouse or keyboard. It states - ‘’Pairing failed. Please retry’’. I retry and it simply does not work. Version of pairing utlity is the one here:  https://mysupport.razer.com/app/answers/detail/a_id/1494/~/razer-turret-for-xbox-one-usb-wireless-dongle-pairing-utility-guide Razer no longer sell replacement dongles and device not on list of supported devices for multi-device dongle.  Can anyone help?

Dear Razer Team,I recently registered my Razer product (a labtop) and provided my current residential address during the process. However, I may be relocating in the future, and I’d like to ask: Will I be able to update my registered address after the initial product registration? If I move to a different country or region, will my warranty service still remain valid? Is there anything I need to do in advance to ensure that the warranty coverage continues after moving? I would appreciate your guidance on how to proceed to avoid any disruption in service or support coverage.Thank you for your help!Best,Adrian

Hello reader,I have recently (few hours ago) gotten for Christmas a new over the top mouse that I have been wanting for literal months. It has come today. But to my surprise the left and right button doesn’t function. The sensor, side buttons and the scroll wheel works. I have done the following things:-Updated windows-Reinstalled Razer Synapse 3 & 4-Updated the firmware (from my dongle and mouse)-Tried it on a different computer (gave the same results)-Deleted it on device manager and restarted my PC.-Closed every Razer program (can’t be the program itself)I don’t know what to do and I can’t really return it since it is Christmas.Any help would be appreciated.

i bought this headphones today , and when i try to register it says the headphones were already registered

Hello, although I have a razer gold balance, when purchasing a game it gives an error saying "Transaction canceled". Please help 

My controller can’t be changed into pc mode on Windows 11, neither in the app or with the controller short cut. Anyone has the same issue? 

Since the last app update, it stopped working. When you edit your profile, the editing screen doesn't load; it just goes black without loading anything. I've already tried reinstalling it, but it didn't work. I also installed the app on a new computer, and I had the same result. PLEASE DONT CLOSE THE TOPIC UNTIL HAS BE RESOLVED 

Hey all, I seem to have a strange situation and don’t really know how to solve it. Basically, if I boot my laptop (Dell XPS Windows 11) with the eGPU plugged in (with 2 external HDDs connected to the USB ports at the back of the Chroma) then I have to enter my Bitlocker Recovery key every single time to boot. This is a bit strange and super annoying to me. If I boot without it plugged in, then everything happens as it should and the laptop just boots.Is there something that I need to configure somewhere to stop this from happening and me being able to start the laptop with everything plugged in ? The strange thing is that neither of the HDDs connected to the eGPU are Bitlocker encrypted. So I am kinda stuck here. Any help would be appreciated

Since the release of the Chroma app, everything seems to be broken. I can't even describe the amount of problem I have, ranging from device not being detected to random disconnection and the app needing me to open it manually to be able to control anything (even if it starts automatically with my system). Usually, it works well with stuff like keyboards and mouses lights, but if i wanna mess with, let's say any thing that is supposed to connect with chroma connect like Govee lights or msi stuff, or the Razer ARGB controller, nothing seems to work correctly. I tried uninstalling and reinstalling and nothing seems to do it. This software is truly a mess and I can't even understand how this is not still in beta. Razer's QA really needs to put it's s*** together and TEST IT’S SOFTWARES BEFORE RELEASING!!! (also it's hardware in fact since I’ve had countless problems with them and went trough multiple RMA process). I’ll end this rant by asking Razer to please read their own forum. I saw

Hi there, I built a new PC and have the following components:ASRock Z690 Taichi Razer Edition Intel i7-14700 Razer Hanbo AIO 360, fan connected to CPU_FAN1 of the motherboard Razer PWM Fan control.ler with 6x Kunai Chroma attached to it Thing is, when I start Windows 11,  I get two faults: FAN COUNT ERROR FAN/S NOT CONNECTED Also, inside Razer Synapse, the fan speed for the CPU shows 0. I read different topics that this was the case with other intel 13th gen CPU's, but the latest fw of the Hanbo (1.2.0) mentions that it is solved.  

I got this BlackWidow v3 pro to connect to multiple devices, but it no longer works on bluetooth, only wired. When I go to my PC’s bluetooth settings → Add Device → I find the BlackWidow V3 Pro show up → i click on it and it shows “Connected”, shows up on my devices, shows the battery icon and everything and the keyboard works wirelessly. But the keyboard’s pairing key is still blinking, and then when I swap between #2 and back to #1 → it fluctuates between Connected and Not Connected. The blinking never stops the entire time. Please help, life was so good up until 1-2 months ago, while I was juggling between three devices. Now its Wired or Nothing.

TL:DR: I lost the hyperspeed wireless dongle that came with my Barracuda X Chroma, and I’m wondering if buying the Barracuda series transceiver would fix that. The Barracuda X Chroma is  not listed as a compatible device for the transceiver’s compatibility but assuming that the X Chroma is basically based on the Barracuda X (2022), it should work, right?

I bought the Kraken Kitty V2 headset. When I plugged it into my laptop, it automatically installed the Virtual Ring Light app. However, I can't seem to open the app—it gets stuck on the loading screen every time. I've tried closing it through the task manager and restarting my laptop several times, but nothing works.

Dear Razer Support,I’ve been using the Razer Kiyo without any issues since I bought it on January 20, 2024 (via Amazon). However, today (May 9, 2025), around 10PM, the camera suddenly stopped working mid-call, and I can’t seem to fix it.Here’s what happened:I was on a Messenger video call on my PC, using the Razer Kiyo as the camera and headphones for audio. Everything was working fine - my friends could see me. Then, during the call, the camera feed shut off and hasn't worked since, although the LED ring stayed on. I tried adjusting the camera ring (like changing the brightness), but the light didn’t adjust at all.I tried disconnecting/reconnecting it - when I reconnect it, I now hear a soft click coming from the camera, and the ring light turns on, but the camera doesn't show up. Now I open the Camera app and it says for a second “can’t start your camera” and then immediately after “we can’t find your camera”.When I opened Razer Synapse an

Good day, I have a problem.  I bought a headset and I tried to register the headphones via Razer ID, but they wrote to me because the headphones were already registered. What shoud i do? I am broken to buy another.. :D 

Dear SirsPlease advise on how to make a warranty claim. From the uk and the chat now feature on the support page is constantly greyed out.Kind regards

I have a Razer Blade 14 with RTX 3080 purchased in Nov 2021.I recently reinstalled Windows 11 (via the built in razer reinstaller).I installed Synapse and set performance / plugged in to custom Boost / High.I installed Geforce experience and installed the latest NVIDIA drivers through it and get roughly 7500 on TimeSpy.When I ran this benchmark before reinstalling Windows I got 9500 (over a year ago though), which seems in line with other benchmarks of the same system I've seen online.I'm using the 240W power adapter that came with the PC.No other apps are running.I rebooted it and ran it again and got similar results again.I updated to the latest TimeSpy.CPU AND Graphics score have both gone down (previously GPU: 9700, CPU: 8600 - now GPU: 7786, CPU: 7155)I'm also getting bad perf on PCVR games that worked fine before so it seems something is wrong. Actually worse than even the new 3D mark score would give, it's

Recently, the volume wheel on my Kraken Ultimate has been changing the volume by a lot more than it usually does, (6 instead of 2) and I’ve discovered that this only applies when I have Synapse 4 active. Even Synapse knows it’s bugged, because when I use the wheel with the volume settings open, it shows that the volume was supposed to change by two, and then corrects itself a split-second later.I’ve tried:Factory resetting the headphones on Synapse Unplugging the headphones and removing them from Synapse Many computer restarts Reinstalling Synapse 4...all to no avail. I couldn’t find anyone else with this problem, so I figured posting it here would help anyone else who may have this problem in the future. To reiterate, this does not happen when I exit Synapse, only when it’s active.

My email cannot receive verification codes. It's broken and I can't verify my account now. Can you help me add a phone number

if synapse dont supprt blackshark v2 x how i supposed to control mic setting 

Razer deathadder essential

Hiya all.My barracuda x headset gives a lot of noise whilst changing volume with the wheel; besides, right speaker often doesn’t work (I have to move the wheel hoping to reach some positions in order to have them speaker both working together). I think the headsets needs a profound internal cleaning from dust. But I don’t know how to disassamble them. Have you got some manuals or some helpful stuff?Thanx.Giuseppe.

I lost my phone and now I am unable to verify the two-step verification application. I am requesting to remove it

Hi , i wrote a guide before about 4 months ago on how to change from French AZERTY to UK QWERTY by editing the synapse software files because you have NO option to change the keyboard layout in the software and it doesn't read the layout from Windows it takes what it is set to on the original keyboard firmware which isn't available online so it can’t be edited that way either! What this means for users like me is that if you were to change all AZERTY keycaps physically with UK QWERTY keycaps and then select a UK QWERTY layout in windows 10 or 11 the keyboard will work fine in every program on windows except ironically Razer Synapse itself.What i mean by this is that if you go to the MACROS section of the keyboard menu in synapse you will STILL see the keys listed as if it’s still on a AZERTY layout which is really really annoying if you want to set MACROS!!! There should be a option in Synapse to change the layout from within the RAZER software to match what