Razer Support

i recently started to have some problems with my blackwidow v3, the keys dont work they basically dont register when i press them or the keyboard will register them twice. And that has made gaming or typing pretty much impossible. I have tried everything to solve this problem, like updating to the latest drivers, factory resseting even deeply cleaning the keyboard and the problem still wont go away. i hope it can be fixed and if anyone has o had any similar problems and were able to solve i would aprecciate very much your help.

My Basilisk v3 35k mouse’s right click feels very sticky and i have to use an  considerable amount of force to even just press it down enough for it to register as an input. please help. 

Hello. currently i cant use and purchase using razer gold, my old number and back up codes are gone, please help me

I can't use the mouse until I reconnect it by taking the USB cable in and out. This means that every time I 'cold' startup my computer, I need to re-attach the mouse before I can get going, which is very annoying.I tried with Synapse 3 and the latest beta version. same issue as in the link.  

How do I change my phone number? The old phone number is no longer active.

I didn't receive my 7.1 surround sound code on my email even after registering

hi everyone, there's no THX calibration menu for my headphones after reinstalling windows, I'm using synaps 4, but I installed 3 to check how it works, and now I'm using beta

im just curious if i can purchase separately replacement analog thumbsticks if i do and up purchasing the Razer Raiju V3 Pro, i will definitely end up needing extras if i do buy the controller.

Hi, I recently brough a razer viper v3 pro. I’ve got the razer synapse 4 software and the razer mouse pairing software as well. I’ve been trying to connect the mouse using the software but it wont work. The dongle is found on synapse but not on the mouse pairing software. Ive downloaded and updated all the firmware for mouse and dongle. Is this just a dodgy dongle?Many thanks

Hello,I purchased Kraken V3 headset like a year ago and recently noticed some cracks at the end of the headband’s plastic piece. This is causing a discomfort during use and I am also concerned about that the crack may render the headset unusable. I know that my 2-year warranty is still valid and I am wondering how to proceed.Thank you for your time,Sincerely.

Hello when I am trying to complete payment it is showing that I need to do the 2 steps verification and when I try to do it using the phone number method to get the code on my phone number/Whatsapp it keeps giving me an error. And I alreadyforgot/lost my back up codes. Can someone help me with this? 

How do I change my phone number? The old phone number is no longer active. Help

I lost my razor gold card last 2 digits 

Hello, I recently purchased a **Razer BlackShark V2** headset via N11 (a Turkish e-commerce website).I tried to register the product on Razer's website using the serial number and RZ code, but it says the product has already been registered. Because of that, I cannot activate the **7.1 Surround Sound feature**, and I did not receive an activation code inside the package. Here are the product details:- SERIAL ID: [removed]  - PRODUCT NUMBER: [removed]  - DATE OF PURCHASE: [01/07/2025]  - PURCHASED FROM: N11.comPlease help me with this issue. I can also provide the invoice if needed.  Looking forward to your assistance.Thank you.

So I have a pc and a ps5 and usually when I want to connect the headset from ps5 to pc I just have a aux cord to connect it to my pc to make it easier. But randomly after that working for months I disconnected it from the aux cord and it won’t play any sounds from my ps5 no matter what I do. Even though the dongles connected to my ps5 and it’s showing up that it’s connected. I was hoping someone would have a fix for this.

I just bought a pair of Hammerhead True Wireless earbuds as a replacement for my lost pair. I removed the old pairing from my phone but these new ones refuse to enter pairing mode. I tried to pair both manually via my bluetooth settings (and made sure that no other devices were connected) as well as the razer Audio app.Pairing manually did absolutely nothing (no tone for pairing mode and the  earbuds would not show as a device nearby). Using the app I was able to see them if the case was closed as if the pairing is inverted.I have seen several threads with no answers and would like to hear a solution for this.

I decided to buy an Iskur v2 x chair in collaboration with Zenless Zone Zero, but there is no button to buy. Is it a bug or is it intended? My country is Belarus.

Hello all, I just got the Basilisk V3 Pro 35K mice and wondering if the BlackWidow V4 Tenkeyless HyperSpeed can pair using the HyperSpeed dongle that came with the mice? Also can I connect headphone to the same dongle and have 3 connected to that one dongle?

I was bought this set as a gift, (I do have proof of purchase via Amazon) and I am fairly certain I have tried all options available to try and get this set to work functionally and properly. I was promised spatial sound, which is the main reason I was excited for this set. However, the hyperspeed connection does not work at all. I *can* get the headset to work via bluetooth, however the audio is extremely poor quality, frequently cuts in and out, and the volume randomly tweaks up or down in level. I was also told the mic quality was supposed to be on the better side, which I was excited for. However, I have gotten many reports I sound muffled and quiet, even after trying to turn up my mic volume as high as possible. What’s more, I cannot connect to Synapse whatsoever. I used my product ID to try and sign in, and it said my product wasn’t viable for the THX Spatial audio, despite everywhere I’m seeing on the user manual for my product version stating that I should be able to? Synapse d

The headset does not work with my mobile device without a dongle. I have had the headset for a few years now. The dongle has recently began to break its loose in its fitting and now hardly connects to my phone when plugged in. I was wondering if there are any suitable replacement dongles that could be used with my phone. As now the headset itself is effectively useless without a dongle.

I have a new Razer Blade 16 with NVIDIA 5070, trying to connect to my exisitng razer core v2, but it is not detected in razer synapse.  COre works with old laptop Just fine...using razer thunderbolt 4 cable.  Core gets power, lights up but is not detected in synapse, so I cannot access my external monitors.  Please help.

I have only 16 bit audio format in headphones connected via dongle connected via an usb adapter. Razer filmware updater asks me to connect dongle without adaptor but i dont have type-c port on my pc. 

I realize it’s an older machine, but what is the best option for a replacement power brick for a Razer Blade 15” Advanced (2018) rz09-02385e92 laptop?  Thanks in advance.

This is the worst experience i have ever had trying to get a replacement dongle. I just needed to know what to buy. I was lied to and told my $300 Signature Edition mouse is discontinued. Then Dave hung up on my. Im glad i recorded the call. I have never been treated worst as a customer. Whats sad is i have 12 of their mice. Im going to write about my experience on every forum. This is rediculous. 

hi i lose my old phone number so I can't have my authentication codes or backup codes. I wanted to pay with my Razer , but I couldn't pay without a the codes so I need help.