Razer Support

My razer blackshark v2 pros directional audio was working perfectly fine, I could hear where people are coming from and the gunshots. When i restarted my pc i still cant hear any directional audio 

Hi Received this controller as an early father’s day gift and it’s a great controller, however when it is connected to my PC and to Synapse, the program doesn’t recognise that it is connected.   My PC says it is connected and it is through a third party USB-C 3.0 cable in a USB 3.0 port.  It works on the PC as a controller, but neither Synapse 3 or 4 recognise it at all. Is there a fix for this or is it not compatible? Thanks in advance

Just got them and the audio quality is bad is there an way to fix it?I tried with cable and bluetooth and the audio is muffled no matter what

Hello, I have had a mouse stuttering problem for over a year, and I realize that now that it is because of the mouse, let me explain:For almost a year, I have had a Deathadder v3, and during rapid mouse movements I noticed a slight stuttering problem, I searched everywhere thinking that it was my configuration the problem, that I had done something bad, but it's not the case, from today, the slightest mouse movement in game causes a huge drop in fps (+300 fps > 10 fps, so it's impossible to pretend it's nothing) , I tried to find information everywhere, and in the end I tried an old mouse more than 8 years old from a lousy brand of which I don't even have the name, and the magic, no stuttering, I try to uninstall synapse, change the mouse port, lots of useless stuff, but the razer mouse causes horrible stuttering. If you have a solution I am interested, otherwise, I will unfortunately request a refund for a faulty product.Product paid 90 euros for this quality, ext

Hi, The headset was working fine two days ago, but it suddenly stopped today. I tried turning it on, charging it, and i have pressed the power button several times but its not working but nothing worked. When pressing the power button, the power light (?) never turns on. It was fully charged before I tried using it, but now it refuses to charge no matter how long or what cable is used. The light never turns on. This is the first time that this has happened, and I’ve only had the headphones for 8 months. The only issue is that it have some cracks on the sides . Is there anything I can do to fix it?

Hey, I’m heavily considering buying the mouse, but I’m not sure if the dongle is a separate buy. In Australia just to clarify. Thanks lots, Josh

Hello guys! I have a problem with my Razer huntsman elite. . It works fine when I unplug the wrist pad but when the wrist pad is attached it gets super laggy and sticky key issues. The keyboard working properly when i unplug the second cable. Do you know how to fix it ?

Battery health not display on Razer Synapse 4 anymore suddenly. How do I fix this? 

Cant add/unable to find deathadder hyperspeed v2 on synapse MAC.no device found

Bonjour, je viens d'acheter des produits Razer mais il me semble que j'ai pas le code THX a ma disposition. (Removed invoice for security purposes)Est ce possible de l'avoir via mon mail svp car c'est dérangeant que le son n'est pas positionné durant les fps. Merci de votre retour Google translate:Hello, I just bought some Razer products but I don't think I have the THX code at my disposal. (Removed invoice for security purposes) Is it possible to have it via my email please because it's annoying that the sound is not positioned during FPS. Thank you for your feedback

HI i just recently bought razer kraken kitty edition. But i have a issue every time that i open my mic when i am playing csgo, the sound will start to echo. When i open my mic it has like a lag for 2 seconds on the pc and then the sounds just echoes from that point. I need to restart the PC again so it can be fixed. Can someone help me like has this happened to anyone else or are the headset faulty?

Good day. I have a problem with my Razer Wolverine v3 pad. After the update, the pad keeps beeping every time I turn it on. Is there a way to fix this? Best regards.

I received the code 7.1 Surround sound, it says that the code is invalid.I want to activate THX spatial audio

Subject: Product Already Registered - Missing 7.1 Surround Sound Activation Code Message: Hello Razer Support, I recently purchased a brand-new Razer BlackShark V2 X headset, but it did not include the activation code for 7.1 Surround Sound. When I attempted to register the product on your website to retrieve the code, I received a message saying that the product is already registered. I can confirm that the headset came sealed and was bought as new. I believe this may have been a mistake or a possible repackaged product. Could you please assist me in retrieving an activation code or resolving the registration issue? Thank you in advance for your help. Best regards,Breyner Chaparro 

hi   i cant rejest my v2x headseat it new and i baught it from amazon and the site shaw its already rejisterd thats why i cant get the activaiton code 

IM TRYING TO TOP UP TO RAGNAROK NEXT GENERATION : GLOBAL BUT MY ACCOUNT KEEP GETTING UNEXPECTED ERROR. AND MY MOBILE CANT RECEIVE ANY OTP. ANY HELP?

Hello, my razer viper v 2 pro mouse stopped charging after 6 months of use, I kept the mouse in perfect condition and everything was fine.

I got the BlackWidow v4 100% about 3 months ago and it went unused after about a month due to some personal matters. I don't have the original cable it came with, but I'm using a different usb cable and it still won't connect to my laptop, when it did a few months ago. During this time it's been left in it's box so ik it's not a damage issue. I've tried both usb ports and it won't connect, but my mouse connects just fine (my mouse isn't a Razer product.) I've also tried a different cable and that doesn't work either, I've tried restarting my laptop and reinstalling Razer synapse and the issue is still persisting. Could the issue just be because I'm not using the original usb C port it came with?

My nightmare is virtually identical to a lot of posts, so either something is seriously wrong with their repair program or they just don’t care!I sent my Razer 17, that I spent $4500 on, in for repairs over a month ago and haven't received a single communication or update since they received it on April 10th. I've called 5 times and was either told that the part was out of stock, they didn't know, or I was just hung up on!I've requested manager escalation calls 3 times and was told no one was available and they'd call me back within 48 hours, which never happened once. The one time I was actually able to get through to the escalation department the line went dead (on their end) right after he looked up my case information!! No call back of course...This is my primary work laptop, if Razer can't fix it (severe screen flickering issue) or somehow lost it, they need to at least tell me something! The official email I received when I sent it in was

Was playing a game when all of a sudden the left ear audio completely turned off. I have tried every fix I could find and nothing is working. I tried the headphones on my phone and the left side still didnt have any audio. Not sure if this is related but the headphones are recognized as speakers on my pc and not headphones.  

So my keyboard has been acting weird where things like steam, roblox, etc have been confusing my keyboard for an xbox controller. This isnt an issue with the razer synapse app because I always have it closed (even in system tray) due to a weird input delay glitch that happened. Anyone know a fix? also how do u change ur razer acc name, mine was auto set

Здравствуйте,моя мышь razer viper v 2 pro перестала заряжаться после 6 месяцев испльзования,мышь держал в идеальном состоянии и все было хорошо

I'm trying to get my Razer Raptor 165Hz monitor to show up in Razer Synapse (for Chroma integration), but I'm running into a bit of a hurdle.My motherboard and GPU don’t have native USB-C output, so I’m looking into using a PCIe USB-C expansion card to connect the monitor's USB-C port to the system.Before I go ahead and buy one, I wanted to ask:Has anyone successfully gotten the Raptor 165Hz to be recognized in Synapse using a USB-C expansion card (not native USB-C on motherboard or GPU)?If so: What expansion card did you use? Any driver issues? Did Synapse detect the monitor properly for Chroma features? Appreciate any insight before I throw money at this. Thanks in advance!

I’m just writing a thread, just in case the PM I sent as instructed in this other thread Doesn’t lead to anything.But it’s basically the exact same issue.  I’ve left it running for hours upon hours (overnight until the next afternoon/ afterwork and the updater still says 0% and no sign of making any progress.)I’m kind of frustrated because the mouse seems to disconnect every 2 or 3 minutes I’ll be playing a game then I can’t move my cursor for 30 or 40 seconds before it finally “reconnects” and starts to work again.  Granted it’s connected via USB and the ports work for everything else. It appears to be just the mouse that’s choosing to not cooperate.Please advise what should be done.I can provide the mouse’s SN# via PM if needed like stated in the Thread I mentioned above.