Razer Support

Hi everyone,I’m looking to buy the Razer BlackWidow V4 75, but on the Razer website I see two different versions: https://www.razer.com/it-it/gaming-keyboards/razer-blackwidow-v4-75/RZ03-05000100-R3M1 https://www.razer.com/it-it/gaming-keyboards/razer-blackwidow-v4-75/RZ03-05000400-R3E1 (American ISO) I’m having trouble understanding the physical differences between these two layouts.Does the “American (ISO)” version actually use a full ISO layout (L-shaped Enter key, shorter left Shift, extra key next to Shift)?And is the “American Version” the standard US ANSI layout?The product images don’t clearly show the Enter key or the left Shift, so I’m worried about ordering the wrong version.If anyone owns these models or has clear info, could you confirm which one is ANSI and which one is ISO?Thanks a lot! 

I can’t find this model anywhere. I need a way to buy it! It must have the two dpi buttons on top.

Please help me, whenever i trying to apply new wallpaper on generate rgb for it it doesnt do anything.  

Cuando entro a apex legends en mi series x ni reconoce el control aunque este con cable, en otros juegos y menú funciona sin problema 

Hi Razer Can’t seem to find a place to submit a ticket to you so am on here.I have a 2019 Razer Pro 17” laptop and as you can imagine over time the battery swells up and I am in need of replacing it as it has significatly distorted to bottom structure of the LaptopIt is the exact Laptop that is connected with my account. I’ve had a look online and it states that i need to go to a specific razer technition but also doesn’t given options to where they are in my area/ country. And I cannot find any replacement batteries on the Razer website. I live in AustraliaThank you :)Matt

the cursor does not move but all other buttons are working, including scroll. Also the sensor light is not on. I am not able to update the driver through synapse because it’s blocked by admin on my laptop. I did try updating the driver through windows device settings and it already has the latest driver.

So have had this for 2 years and used it maybe 3 times. Pc recognizes it and ring light turns on but no video at all. updated drivers, tried it on 2 PCs, and have even tried it on a fresh install of windows 11 pro and nothing fixes it at all. 

COMPREI RECENTEMENTE UM HEADSET MAS QUANDO FUI ATIVAR O CODIGO, OS CODIGOS QUE FOI ENVIADO PARA MIM ERA CURTO DEMAIS PARA FAZER A ATIVAÇÃO.QUERO SABER COMO FAÇO PARA CONSEGUIR O CODIGO NOVO OU SE TEM UMA OUTRA MENEIRA DE FAZER ESSA ATIVAÇÃO.

I lost my cell phone number and I don't have the app configured on my account. I need to remove 2FA from my account and I'm not getting any support.I've already tried via ticket, email, and even Instagram, but no one has responded.Can anyone help me today?

Greetings! My Razer Iskur XL left arm suddenly broke but my chair is out of warrenty. So just wanted to know if there’s anywhere I can buy a replacement arm? Kind regards. SirFluffy

Around 6 months ago or so an axon update bricked my ability to run dual wallpapers on my monitors, now it simply alternates between which monitor i clicked apply on last, ive even upgraded gpus in the timeframe and it still does not work, ive tried every fix i can and still no luck.

After having the Kiyo for 1 year and 1 month, it stopped working.  (Seems like a theme around here that these stop working JUST after the warranty period is up...) Tried plugging it into another PC, and same problem.  Ring light comes on, but no video.  In Synapse, it recognizes the camera and when you open the camera settings it tries to display a blank preview video for a few seconds before changing to “Camera is in use by another application.” Seems like the camera is busted if it is doing this on multiple PCs.  But is there anything that can be done?  I got this camera because it was supposed to be high quality.

How can i download nabu app?

Mi mando Razer Kishi v2 No conecta con mi móvil, estaba funcionando todo normal y de un día para el otro el móvil no lo detecta y no enciende la luz el mando al conectar

I recently won a giveaway, it was for the seiren quartz mic. I got emailed from an actual official razer email, I answered the same day giving all the info that was asked from me but I didn’t get a response back and its been 10 days now and I don’t know if I’m going to get the prize or not. I was really happy that I won a giveaway, can someone please help me out? Thanks

Please let me know what replacement power adapter to buy for my Razor blade 15 laptop.Model:RZ09-0410AE22 Serial No.: BY2208M64400449Thank you!

Hello, My THX spatial audio stopped working today and is asking for a new activation code. How is this possible? Please help me quickly.Thank you.

Hello,Today I purchased a Razer BlackShark V2 HyperSpeed and set it up on Windows 11. Synapse 4 detects the headset correctly, but none of the audio or microphone settings I change in Synapse are actually applied to the device.What happens: Changing the EQ does not change the sound. Bass boost / enhancements have no effect. Mic tab settings (mic monitoring / sidetone, noise reduction, etc.) also do not take effect. So the headset is visible in Synapse, but configuration changes are not being pushed to the device.Current setup: Default Windows output device: Razer BlackShark V2 HS 2.4 OS: Windows 11 All Razer services in msconfig → Services are enabled and running. Drivers are up to date. Manual pairing between dongle and headset was tested and works. Sound enhancements / Audio enhancements in Windows are set to “Device default effects.” I reinstalled all Razer software and drivers from scratch. I also tried installing Synapse 3 to check if the issue was version-specif

I was trying to get support for my mouse, as the battery or the dongle is broken. I requested support, but I got denied, as the screenshot above shows.I showed their page showing 3 years of support for the mice, unlike their other mouse, which has 2 years. But the way they responded was to close my ticket unprofessionally. Has anyone else had this experience, or am I wrong for reading this incorrectly? 

My Anzu glasses will charge but will not pair. They won’t make the noise or anything to be put into “pairing mode” I’m starting to lose my mind and would like some help if someone can help I would greatly appreciate it. I just don’t know what to do. 

so my dongle got damaged and no longer works.not sure where to get a replacement 

I’ve had the Deathadder V3 for 8 months now and its the best mouse I’ve ever had. Today the middle mouse button stopped working in the middle of a 2 hour session. I use it quite a lot so the change was sudden and very noticable. I have tried all the troubleshooting methods online, reinstalling drivers, compressed air etc. but it still won’t work. 

I tried to verify as human following the instructions provided. Turns out World is a terrible platform to verify with. You need to visit a specified physical location in the world to verify and the number of available locations is very limited. IE, I live in Washington State and apparently the nearest Orb available to verify with is in San Francisco California, 643.5 miles from me. I am not made of money and can not afford to just make a multi-day trip south by several states for this. I will have to remain unverified until such time as World establishes Orb location in my area, or there is another option added for verification.

there just nothing to do and I can't find any info about it online :(

I have been using my Razer Basilisk Ultimate for about 2 years now and have loved this mouse. However, about 2 weeks ago my mouse had stopped charging on the dock which has never happened before. I have been plugging it in to use it, but the cord does not charge the mouse either. I did some research and cleaned all of the ports and connections with rubbing alcohol and used an air gun to remove any dust. This unfortunately did not help, as the mouse will stay at about 2% charge while plugged in with only the mouse wheel blinking red. Has anyone else had this problem or does this mean that the mouse battery is cooked and the mouse cannot be used wireless anymore. If this is the case, is there anything I can do about this?