Razer Support

I really love this laptop! I am not a gamer (please forgive!) but do my investments and other banking. As of late; Bluetooth has been buggy, goes in and out. Printer goes offline for no apparent reason and is getting sluggish. She has gone through quite a bit this last year and I believe its time for a refresh. Is there a YouTube video that can guide me through like a 4 year old to do a refresh? Any help or advise would be greatly appreciated!

I wanna change my phone number cause i cant use it anymore . i dont have authenticator but i have my primary gmail. i need it processed within the day because the item im gonna buy wiill be gone tomorrow. But i have access to my primary emailPlease i topped up for my birthday and i cant buy the ingame currency because of the 2fa. Now i’m disappointed and sad, because tomorrow the item is gonna go away. Please razer support help me on this

I can’t get 2-step authentication for a long while not using it. And I reinstall the authenticator app, it asks for 2-step authentication or QR code. And I try to get a new QR code in my account, and it still ask for 2-step authentication, so this falls into a dead loop. Please help. Thanks

I wanna change my phone number cause i cant use it anymore . i dont have authenticator but i have my primary gmail. i need it processed within the day because the item im gonna buy wiill be gone tomorrow. But i have access to my primary emailPlease i wanna buy this so bad because today is my birthday and i waws disappointed because i cant buy it anymore

HelloI have Razer Blade 15 Advanced 2020.Model number: RZ09-0330My laptop's heatsink is broken, so its cooling system is not functioning properly. I rely on my laptop for college, so I urgently need to find a replacement heatsink. I live in the Netherlands (Eindhoven city), and I'm looking for a store in the Netherlands (and or even in Europe) that sells Razer products, where I might be able to find a heatsink compatible with my Razer laptop model. If you could provide me with the name of the store, the phone number of the store, and the address of a store in the Netherlands (and or even in Europe) that might have this part in stock, I would greatly appreciate it.Thank you

Hey help center. My last case number is (*removed by moderator).I ordered screws and bolts for my razor chair. And my address should be correct in the order, but the usps just cannot find it. Can I get some help? thanks 

Quand je bouge ma souris sur mon tapis, je vois le curseur saccadé par moment. Quand je joue à un FPS tactique comme Valorant et que je tire sur l’ennemi ma souris ne réponds plus au tracking. Que faire ?

Hi, I just got the Hyperflux V2 today.I have updated the firmware for the mat and mouse.Also reinstall Razer Synapse 4.But Hyperflux V2 still not charging and no light at all.There is some smell where the mouse placed on top if the Hyperflux too. Please help! 

Hi,  I just got the hyperflux v2 and the basilisk v3 pro and I can’t get the mouse to pair with the mat.puck is installed. only way to get the mouse to work is by plugging in the dongle or cable. Led on the mat hasn’t turned on once either. I get the notification sound when plugging it in and it shows in synapse. but they aren’t working with each other.The setup steps seem a bit odd as well, says to make sure it isn’t plugged in via usb and the dongle is unplugged which then i have no mouse to click the scan button?? 

Issue: Razer support site says the newest version is 2.01, Synapse tries to update it to 3.1.00 and fails.Goal: Connect Razer BlackWidow V4 Low Profile Hyperpolling to Hyperpolling Dongle.   

How to replace the leatherette(the top cushion part) when the ears are attached. how to remove the ears so i can replace the leatherette.

Hi, my Razer BlackWidow V4 keyboard suddenly stopped working properly.The Spacebar, Left Alt, Left Ctrl, and Left Windows keys no longer work, while all the other keys work normally, including Right Alt and Right Ctrl.I have been using this keyboard for about one year, and this problem started suddenly today.I tested the keyboard on another PC, and the exact same keys are not working there either. My old keyboard works perfectly on both PCs.I have already tried everything I can think of, including: Reinstalling Razer Synapse Uninstalling and reinstalling the keyboard from Device Manager Changing USB ports Testing it on another PC Removing/reinstalling drivers Troubleshooting without Synapse Nothing has fixed the problem.Since the same keys fail on another PC, I don't think this is a Windows or driver issue. Could this be a hardware, firmware, or keyboard matrix problem?Please help me identify the cause and let me know if there is a specific reset or firmware procedure I shoul

I just purchased my Razer Blackshark V3 Pro a couple days ago and needed to charge it for the first time, and I noticed when i plugged it into my pc or PS5 the anc would automatically turn on as if it was on when it was indeed shut off. Is this a normal feature or a defect, and should I be worried about battery health if ANC is active while in the charge state?

Hi Razer Support / Moderators, I received a Razer BlackShark V2 X headset as a gift. When I tried to register the serial number (SERIAL NUMBER), it turned out to be already registered to another account. Since I don't have access to the original receipt or the old account, the automated system won't let me generate an activation code or open a standard support ticket. Could a moderator please assist me with obtaining a 7.1 Surround Sound activation code? I can provide photos of the headset and serial label as proof of possession. Thank you!

Hi Razer Support / Moderators, I received a Razer BlackShark V2 X headset as a gift. When I tried to register the serial number (SERIAL NUMBER), it turned out to be already registered to another account. Since I don't have access to the original receipt or the old account, the automated system won't let me generate an activation code or open a standard support ticket. Could a moderator please assist me with obtaining a 7.1 Surround Sound activation code? I can provide photos of the headset and serial label as proof of possession. Thank you!

I can figure out how to get my mouse to get to get back to where I can switch between tactile spin and free spin the mouse is stuck on only on free spin 

(Sorry for my bad english) My chroma apps stoped working after august update, sometimes it’s flickering and suddenly it stoped working entirely. I tried every suggestions i found in reddit and also from this forums even tried to reinstall my windows for couple times. Did someone found sollutions? 

I'm facing a problem where the program won't open. More specifically, it opens and appears in the tray, but it doesn't work. In the audio mixer, the 7.1 option appears, but there's no sound. On my previous headphones, everything worked fine, but now I'm facing this issue. The headphones are the Barracuda X Chroma. 

Dear RazerI am a YT and twitch streamer, is it possible for me to put razer banner/logo on the stream while gaming basically like a sponsor but in return i am not asking to get paid/get any products i am just doing this because it will motivate me to grow more , i like razer products as i have been using them for my gaming/stream. So i just wanted to ask for permission if is it okay to put a razer banner on the stream.( i am aware that if i get approval i cannot make changes in the logo/brand banner  in any which way and i will maintain it professionally )Best regardsThanking you

I lost my old phone number i have all the credentials just dont know who to send it to

Hi,I’m having an issue with my Razer Kiyo V2 camera (RZ19-0537).The camera is not working at all and appears to have no connection with my laptop.What happens: No LED/light turns on on the Kiyo V2. Windows does not make any USB connection/disconnection sound. The camera does not appear in Device Manager. Razer Synapse does not detect the camera. There is no indication that the laptop recognizes the device. My laptop does not have a USB-C port, so I cannot connect the camera directly via USB-C. My current connection is:Kiyo V2 → original Razer USB-C cable → USB-C female to USB-A male hub adapter → laptop USB-A port Could you please advise what I should check next? I would particularly like to determine whether this is an issue with the adapter/cable, the camera itself, or a driver/firmware problem.Thank you. 

Relaitvely new to the BW v4 LP HS and i kinda love it. However, I have an issue with the lights: I don’t want it to turn off the lights when not being used. I even deactivated these options in the settings. But the keyboard still goes all black after a few minutes. Of course, I changed profiles and updated to the current firmware. Nothing helps. Any ideas preventing it from turning off?

Running new Synapse 4, profile remaps some of the thumb buttons on my mouse (Basilisk Ultimate) to keyboard buttons like numbers, etc. which only work while Synapse is NOT running. While Synapse is running they seem to be captured or something. This is annoying when I want to control the lighting, but can’t have Synapse running if I want the button mapping to work. Looking for a solution so that remapped key presses function properly while Synapse 4 is running.

Hi All I notice that the if we enable Cortex Game Booster with "Enable Game Power solutions", the PC's power plan will be automatic switch to "Razer Cortex Power Plan", there is no problem with that However, it seems this plan has a fix settings every time we turn it on through Cortex, any changes made in Windows power plan settings will be readjusted to the default. The problem is, I'm using a Barracuda Pro wireless headset, if the "USB selective suspend settings" is enabled with the power plan, the headset will be disconnected after about 40 mins use, and the USB in the device manager will show an error as "USB device descriptor request failed", I had to restart the PC every single time to fix the problem. So is there any way we can change the Cortex power plan Configurations, specifically the "USB selective suspend settings", every time I change the setting to disable and restart the Game booster, this part goes back to enable again. P.S I tried to look it up in all ini configu

Hi, So I have razer barracuda x 2021 version I think the RZ04-03801and I have the Reciever RC30-03801, but I can’t connect them together when I try the firmware utility it detects the dongle but then I press to connect the headphones to it, it doesnt connect keeps telling me to reconect the dongle and try again.And on the Razer Audio Pairing program, i choose barracuda X, it detects the dongle because it lets me press next and then when it its to press and hold the headphones to turn them on, they are blinking blue to pair with something but nothing happens from there it just stays blinking and not connecting. [removed by moderator]