Razer Support

Hello, I purchased a Razer Naga Pro V2 approximately two year's ago just when out warranty. Recently, I’ve been experiencing issues with the 12-button magnetic side plate. Button 1 has stopped working in bottom half of the button— which has had intermittent issues for some time— is now also no longer functioning correctly. The mouse itself is otherwise in very good condition and works well. I would like to know whether it is possible to purchase only the 12-button magnetic side plate as a replacement, rather than replacing the entire mouse. Thank you in advance for your assistance.   

Hello, is there any ways to buy or replace the 12 panel button for my Naga v2 pro ? Some button aren’t working now when the mouse is working otherwhise.

My black shark v3 pro’s Dongle randomly stopped lighting up and connecting, I’ve tried uninstalling synapse, updating the software, and other things and nothings worked. Also the re-pair utility app doesn’t acknowledge the headsets plugged into my pc even though it recognizes the dongle. Is there anyway to get a replacement headset or something else?

Hello,  I am unfortunately unable to find my USB dongle for my Razer Turret keyboard. I would like to use it again, but it doesn’t look like they’re available to order from the support site anymore. Is there any way to order a replacement still? Thank you. 

The Razer Naga Pro is connected to windows 11 Pro 22631.5039 (23H2).  The mouse movements and windows default right and click operate.  However any automations I have specified in synapse do not operate.  This is intermittent..  Is there any low level process I can do to troubleshoot the linkage between synapse and the mouse.to see where the linkage break is in order to provide more information for resolution?   synapse does properly detect panel changes(the ‘overhead’ view changes the display panel visual when a panel change occurs).  So that tells me that a linkage is actually operating.

Hello, I recently purchased a Razer BlackShark V2 X headset, but the 7.1 Surround Sound activation code appears to be already used. There was no unused activation code inside the box, and when I tried to register the product, it showed that the activation has already been redeemed. I bought the headset from Iran (online store) Please help me by providing a new activation code. Thank you.

I ve already asked 4 or 5 times to change ny nickname to TestTypeEVA-01. I have always the same girly nickname randomly assigned to me when I registered. Please dolve the issue.

Hello,I'm looking for help because I've exhausted almost every troubleshooting step without success.Device information Model: Razer Blade 15 Advanced (2019) Model: RZ09-0288 BIOS Version: 1.03 Windows 11 Insider Preview 25H2 (Build 26200.8737) ProblemAfter a recent Windows update, enabling Secure Boot prevents the laptop from booting.The firmware immediately displays:Secure Boot ViolationInvalid signature detected. Check Secure Boot Policy in Setup.If I disable Secure Boot in the BIOS, Windows boots normally.Unfortunately, I need Secure Boot enabled because games such as Valorant require it.What I have already verified Windows installation is healthy (sfc /scannow found no integrity violations). Boot files have been recreated using bcdboot. System is running in UEFI mode. TPM is functioning correctly. PK, KEK, db and dbx Secure Boot variables are present. bootmgfw.efi has a valid Microsoft signature (verified with PowerShell). SecureBootRecovery.efi exists. I follow

I can log into my Razer ID account with my email and password, but I cannot change my phone number because the verification sends the code to an old EE UK mobile number that has been permanently deactivated. I also cannot access backup codes because they require the same verification. Please help me remove the old phone number and add the new one.

I recently just got my razer blade stealth 13 late 2019, and i love this little machine to death, but i’ve been hitting a roadblock for the past few days concerning running Linux Ubuntu on it. I want to make using Ubuntu feel more normal to me, so i try every means possible to not use windows as much, but i can’t. I dualbooted Ubuntu onto my laptop, but then after the whole setting up and i rebooted it so i can use it, my screen goes blank and dark, i know it’s working because my keyboard rgb backlight is on, but it just isn’t loading me to the desktop so i can login and use Ubuntu. I tried everything possible, but the only way i got to boot to my desktop and use it was by deleting all nvidia graphics  driver and running off of my cpu alone. This was kind of a letdown for me, as i was hoping to run more powerful software and see how gaming feels like on linux. Please does anyone have any suggestions on getting it to work, i will greatly appreciate it. I was told that it was my laptop f

Hi Razer Support, I purchased my Razer Iskur through Amazon in June 2022 and it has served me well over the years. Unfortunately, the chair has developed what appears to be a structural failure. One of the welded joints on the chair has appeared to come apart, causing the seat to lean noticeably to the left side during normal use. The chair has never been modified, misused, or subject to anything beyond typical everyday use. Due to the failed weld, I no longer feel safe using it. I understand that the chair is now out of warranty, and I fully appreciate that, however, because this appears to be a failure of the chairs structural frame rather than normal wear and tear, I was hoping someone from the Razer support team could review my case to see if there are any goodwill options or recommendations available.  I can provide my proof of purchase, serial number and photos of the failed weld if needed. I’ve always enjoyed using Razer products and would greatly appreciate any assistance or gu

After updating my BIOS from 1.02 to 1.03 (don’t know why I did this 5  years after the update came out) every time I try to boot normally with secure boot on, It gives me the red message. I need secure boot on for Riot Vanguard. Bios UEFI enabled, tried most diagnostics. 

Why i cant use razer gold in epic games store or fortnite

Greetings, i’m currently in Japan for work realated reasons for about 5 years so i’m no longer in indonesia, the payment method is kinda difficult if i don’t change countries that’s all thank you very much.

My Seiren V3 Chroma mic is flickering intermittently with blue and teal colors.It’s not a power issue as its plugged directly into my motherboard and i have a 1000psu. It will not turn red which is my indicator color for when I’m muted. I’ve updated the firmware and changed USB positions and none of my other peripherals are having any issues. Synapse 4 has been uninstalled and reinstalled same with Razer Chroma. Any suggestions? 

My Seiren V3 Chroma mic is flickering intermittently with blue and teal colors. I have tried changing the ports on my pc, uninstalling and reinstalling synapse and chroma and even turning the brightness down to zero but it will still glow. The colors will not change and won't even show when it is muted. I have even tried restarting my pc a few times and the keyboard and speaker are fine it's just the mic that isn’t using the correct colors.

Hello,i have a problem with my Deathadder V3, mice is randomly discoennecting and reconnecting. I try with another USB port, another PC, problem is still present. It’s possible to buy new wire so i can change it by myself? I do that with my prev deathadder and it works. Maciek

Hi, I've had my headset for about 4 years now and recently lost my microphone. I'd like get a replacement, how can I? Thanks

Hello,I received a new Viper V4 Pro today, and the mouse has been charging all day, it hasn’t gotten past 69%.  I tried to manually reset the mouse (turning it off then holding LMB+RMB+MMB) then when it I turned it back on it maxed out at 67%.  The V3 Pro I was replacing did not have this issue it always showed the appropriate charge level.I have rebooted a couple times since then, and synapse shows the mouse at 67%.  I’ve even changed USB Ports but nothing has helpedWhat can I do to address this?  

Hello, I bought a headset but I'm having problems.

Despite setting up the 7.1 Surround sound, it just will not show up for some reason. any ideas why?

Good day, i just tried to purchase starcraft 2 using razer gold but I can’t recieve sms even tho  i have the number for the razer account on my phone. The sale  would end tomorrow

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Just recently got Viper V4 Pro. Seen people talk about this on reddit and hope if anybody could shed some light on the matter. The LOD feels high for me on Viper V4 Pro when using low LOD settings, especially in comparison to Viper V3 Pro. I am able to perform tracking motions by hovering the mouse above my pad without the skates touching. Never tested the mouse with stock/base FW. Saw there was a FW update on launch and figure it had to do with their web based synapse, so just performed the FW update right away. Also I think there’s a distinct jitter timing at 8khz when performing swipe test on MouseTester that’s not present on Viper V3 Pro on 8khz. Wonder if anybody could possible educate me on the matter as well. Thank You for taking the time to read this post. Hope you all have a wonderful one 

Where can i get a replacement key?