Razer Support

I purchased the Kraken V3 X product and received the THX SPATIAL AUDIO activation code by e-mail after completing the product registration. By the way, the code is not valid. I think measures such as re-issuance are needed.

Product: Razer BlackShark V2 X - Wired Gaming Headset - FRML PackagingProduct Code: RZ04-03240100-R3M1Serial Number: HN2121D13403766The product has been registered before, I just bought the product. How can I get the 7.1 activate code?

I have tried reinstalling drivers for the device, updating synapse and blowing compressed air through the holes.In doing this i was unsuccessful, the middle mouse button still feels clicky and like new as apposed to mushy.after looking at reddit and other forums i have tried all the solutions i have found still to no luck, Is there anything i can do about this?

Hi there!  Today I received my Razer Blackshark V2 X 3.5mm audio jack version from AliExpress. Obviously I would like to register it but unfortunately the headset has already been registered before! Now I was asked to contact the support page, yet the support page tells me I have a product that is out of it's limited warrenty time(?). Is there still a way to register this headset and use Synapse so I can make it work properly? The microphone is very quiet and I would like to tune it. Kind regards,David

My battery is swollen badly. How can this be replaced?Laptop is Razer Blade 14'' RZ09-0370CEA3-R3E1

Hi there, Recently my laptop encountered some issues about turning on. Even if already fully charged or plugged, still got no power. May I know what’s the issue? Or who can I look for?

I bought barracuda x (2022) in 24 Dec 2024. When I first time connect it to razer app battery was 87%. I thougth ok a little bit discharged. I used headset not too often withing next month and battery was slowly discharged. It is fine. I think a few % per day while 2-3 hours usage. When battery down to 42% I try to charge with usb-a type-c cabel from box. Headset charged up to 100% in 4-6 hours as I remember. At next day I turned on headset and it says 87%. What? I try to charge it again up to 100%. Red light stop blinking during charge and changed to green blinking light. In next 20-25 mins it was down to 87%. Also I have updraged firmware to v1.7.0.0_r2 and it didn’t help. What is going on? Is it battery issue? Is it headset issue? Is it firmware issue? Is it battery indicator issue? To summarize. My barracuda x 2022 quickly “discharged” from 100% to 87% (withing 20 mins) Any suggestion?  Thanks.

I am experiencing an issue with the battery of my Razer Blade 14 (2021) laptop. I would like to purchase a replacement battery (Model: RC30-0370) and inquire about its price and availability. Additionally, I would like to know if it is possible to have the replacement shipped to my address in GermanyI would appreciate your assistance in resolving this matter as soon as possible. Please let me know if you require any further details.Thank you for your support.

Helloo, Just bought this headset online, was able to register the product. Speaker is good but mic has an issue. Mic picks up the volume from my pc. The sound leaks, tried putting the mic away and also covering it to see if it is because the speaker is loud, but it still picks up the sound. Also, when I mute the mic, it 100% picks up the sound coming from my pc example is youtube or spotify. All the reviews from youtube was good but I’m so disappointed that the quality of this razer headset is so bad. Also, when I search from different forums, it is said that we get a scratch card for the thx spatial sound. I didnt get any

My anansi keyboard don’t work  at all. I see green light with G and can’t do reset it. When I connect the keyboard the green light with G lights up and no key works. I tried resetting the keyboard but it doesn't help. The keyboard also disappeared in razer synapse, and it was visible before. Everything happened when I unplugged it from the usb port and plugged it back in, then the green light G lit up and the keyboard stopped working. How can I reset it or reinstall it in razer synapse. Windows also doesn't see the keyboard, although it sees other razer devices that are connected.

As countless others have already posted, I am having an issue connecting my brand new Razer Blackshark Pro V2 headset to the Razer software. I already own a Razer keyboard, so I’m very familiar with Synapse. It just doesn’t show up, despite the headset being recognized by my PC. When I try to update my firmware, I am given instructions to:1) Plug in the wireless transceiver (dongle) to your PC. CHECK. I did that. 2) Connect the headset to the PC using the charging cable (cable provided with the product). CHECK. Also did that. But guess what? I cannot hit the “next” button. It is greyed out. There are NO other options. Many many MANY people have complained about this issue. Part of the selling point of this product is that you can have multiple EQ profiles for gaming, etc. Why why WHY is such a huge company like Razer releasing products that can’t even pair with the software that is designed for

I just ordered a razer laptop and was very happy to see it shipped almost immediately with a 3 day delivery window. Now I see it has a clearance delay at customs due to an incomplete commercial invoice. Has anyone else had this issue and does Razer resolve it in a timely manner or does it need to be returned. I  don’t want to wait weeks/months now.  Thanks 

I’m sorry if this is a dumb question but I really can’t think of a single thing left to do except reach out. I’d greatly appreciate any help.I’ve owned my Nari Essential Wireless headphones for over 5 years now, I believe. I want to keep them a little longer but I can’t find a driver updater. Without the driver update my headphones studder and cut out for a short time when under large amounts of stress from the GPU playing games and watching videos simultaneously.The Razer website links me to only the Nari driver & Installation, but when I search for the Nari Essential page theres no option for installation. I’ve tried the Nari driver installer anyways but it refuses to recognize my headphones are plugged in, (yes, I’ve tried multiple charger cords) which confused me until I came to the conclusion they must not be recognising my headphones as Nari and don’t consider Nari Essential the same things.I’ve tried updating all the audio and sound drivers inside my

Hello there,I have a Razer Basilisk Ultimate for years. After using it a while with my new computer, I wanted to set up some lighting effects, but after I started Synapse the Repeat Scroll function became really slow. I tried reseting the mouse and even re-installing Synapse, but nothing worked. The scroll speed when I tilt the mouse wheel is just very slow now. I searched the forum, but I couldn't find anything useful. Is there a way to get the mouse to work the way it used to?  

I bought a $100 Razer Gold card from a store, but it turned out to be used. The store does not accept refunds. I want to know the charging date.09715674168822. (. 100$ ) 

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1

Hello i bought today barracuda x headphones in mediamark but i lost my purchase ticket i have no idea where it is, how can i verify that i have the product? Can i still get the code to the equalizer app? Thanks.

Hi, I have a pretty old keyboard, but it is wonderful in all other ways and I don't want to give it up. I have an issue which feels logical, and I read that a firmware update solved it. the issue is that when playing, same key will get "stuck" randomly and spams, and clicking it again will solve the issue. I am looking everywhere for the firmware update, but its not on the razer site, and I can't send an email to support or anything, since the keyboard is not under warranty any more. I'm sure Razer have access to it. its really frustrating that I can't get these updates to an otherwise fully functional keyboard. Maybe someone can help? Thanks!

Iam currently using Razer DeathAdder V3 RZ01-04640100-R3M1 Getting bluescreen with this driver , just tested all drivers in pc with windows driver verifier , razer has the problem.RzDev_00b2.sys driver is cant pass windows driver verifier.how can i fix that error ? , i just deleted everything about razer and razer synapse cant using my mouse properly

As an EU citizen, I’m currently facing an issue while trying to purchase products from the website. When entering my shipping details, I receive an error stating, "Please use English characters only." Unfortunately, as I am located in Scandinavia, my address contains non-English characters, which are standard in our region.While the address finder correctly identifies my address, I am unable to proceed with the order because of this limitation. (I opted for posting here, due to not finding any help on the support page or a way to create a ticket there so if anyone has any idea how to go around this. I’d appreciate it or is just a bad RNG I happened to be born in EU.)

I have a razer thunderbolt 4 dock (chroma) connected via USB-c that will not speed test over 100 Mbps since i refreshed by PC, i’ve checked for updates, disabled synaps, uninstalled the Realtek NIC, manually updated the drivers to the Realtek website auto installer, all to no avail.  any ideas would be greatly apreciated. ITs an ASUS Zenbook, i tried disabling wireless smart conect and traffic prioritization. 

Hardware: Mouse: Razer DeathAdder V3 Pro (missing dongle, only usable with a cable) Keyboard: Razer BlackWidow V3 Pro (dongle included) Issue:Hey everyone,Before I lose all my hair out of frustration, I want to see if someone can point me in the right direction before I make any more bad decisions.About six months ago, I received a Razer DeathAdder V3 Pro as a gift, but unfortunately, the dongle was lost, so I can only use it with a cable.After some research, I found out that it's possible to connect two devices to one dongle, which is why I bought a Razer BlackWidow V3 Pro—hoping that I could connect both the mouse and keyboard to the same dongle.However, I can't get the mouse to pair or connect to the dongle from the keyboardDid I misunderstand how this works, or do I need a

hi,as of today suddenly i noticed the mouse started blinking green at the DPI button. Minutes later it shut down never to do anything. I thought it was a dead battery but no. Still dead. Maybe it was an update? Nope still dead. i cant seem to find it either in the Synapse also… i’ve always used it with the dongleif its just broken you can tell me too. It has some ages to it also but its the best mause ive ever gamed with.thx for the help

I installed the latest version (v1.04.01_r1) of the firmware on my Deathadder v2 and after that it started slowing down and disconnecting from my laptop frequently.How do I go back to the old version where it was working perfectly?

i bought a razerblade 14 2022 but after installing the new BIOS, my laptop cannot detect TPM 2.0 so i cannot install windows 11. I am using this computer for work and now i am stuck without any windows update. i need you guys to provide either a update BIOS or a TPM driver update so windows can detect the TPM2.0. Also my computer should have support for USB4 but after following the online instruction on your website, i still don't have it. Please get back to me soon due to urgency of project deadlines.