Razer Support

Hi everyone,I’m experiencing a strange issue with my Razer Basilisk V3 related to the scroll wheel. Here’s what’s happening:When I scroll the wheel down, I can hear the usual “click” from the stepped scrolling mechanism. On certain "clicks" (apparently the even ones), if I lift and place the mouse back down, it randomly detects scrolling up and down. However, when I scroll the wheel again (on the odd "clicks"), the problem stops, and the wheel behaves normally.I’ve already tried checking the settings in Razer Synapse, updating the firmware, and cleaning the wheel with compressed air, but the issue persists. Does anyone know what could be causing this? Could it be a problem with the encoder or the scroll wheel sensor?I’d really appreciate any advice or if anyone has had a similar experience. 🙏Thanks in advance!

Hello,The battery on my razer blade 15 laptop is swollen - there is a bulge in the middle of the keyboard/trackpad area leading to the laptop being unable to close properly. I’m unsure how to proceed with repairs as the razer support website sends me in loops and my warranty has expired. My current location is Phuket, Thailand.So, in Thailand, there is no official store.Anyway, where can I buy for this battery?  (https://drive.google.com/drive/folders/1qswpvyYYhq5otZQMwyExvif4jCu3kzib?usp=drive_link )

Recent found swollen battery of my Razer Blade Stealth 13 make the keyboard become curve form, how do I do, where to replace the battery?  this is for free or need pay some money?  I Ordered on November 23, 2022 at Amazon, Now I’m in Taiwan, does your Taiwan branch can help to deal with issue?

Hi allI have a razor chrome to connect to a surface pro 8. Cable is TB4 (tested several and the last one is an apple TB4 cable)The connection can’t be done with TBPCIe v4.0 x16 (16.0 GT/s) @ x4 (2.5 GT/s)Also once the laptop goes to sleep, sometimes when it wakes, I loose connection to mouse or keyboard attached to the chroma.I’ve tested also with a new surface pro 2025 intel and the issue persists.Os there any solution to this?Thanks in advance.

Barrcuda X Chroma. Worked fine on the THX Trial, it ended, now ZERO Audio from my headset at all besides the volume/buttons.Knew I still needed to get the activation code for the 7.1 surround sound.But in either case, I don’t understand why I can’t use the headphones normally at all now.Trying to get the code from the Self-Help tool, it doesn’t work.It isn’t sending emails, to spam either.Checked.The Box you should be putting an activation code you cant even select TO put anything in, so not sure how to even put it in once I do find it.(I tried the only email I have received since registering the product.. the Email only containing the SN of the headset. No other Code has been presented to me.)

Hi,My Viper V3 Hyperspeed keeps disconnecting every time I lift it, which is super annoying, especially when I'm playing games like League of Legends. It basically cuts out for a second and ruins the flow. Happens consistently and it's getting really frustrating.Can you help with that?Thanks.

After updating the firmware, when I connect my headset via USB Wireless Dongle, Windows sees it as a Speaker. The sound quality is really bad.When I connect via Bluetooth, Windows sees it as a headset. And the sounds are completely normal, but this time with equalizer etc. via Synapse. I cannot adjust the settings. And I want to use it wirelessly. I didn't have such a problem before updating the firmware. After doing this, it always acts as a speaker and I really can't hear any footsteps in any FPS games, everything is too loud. It's like I'm playing through a speaker. It's like the stereo is disabled. I think the problem is related to the dongle firmware. Is there anyone who can solve this problem? The firmware I updated: Razer BlackShark V2 Pro (2023) Firmware Updater | RZ04-0453  

Registered to receive 7.1 Surround sound activation code but no activation code displayed and no email sent code

I want to buy something from laser but my phone number and phone number are lost so I just want to change my phone number please help me.

Razer Support:  The serial number of my keyboard is shown in the attached photograph.  Please tell me how to type that in.  I have followed the instructions regarding I vs 1 and O vs 0 (which imply that zero has a slash through it but it does not in the product number) but the registration screen will not accept anything I tried.  Razer Support: please reply with my serial number.(Removed photo with serial number) 

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email. However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

I’m kind of perplexed about what to do next. My situation is as follows :My fiancee and I have the same phone (LG Velvet 5G) on Android 13. My Razer Kishi V2 would work on hers but won’t on mine. It had before I factory reset it.• Observation: when connecting on my fiancee’s phone. The text would appear on the bottom of the screen and says “Keyboard has been connected”. This would not appear on mine.• I’ve looked at my usb connector for anything that would obstruct or for any damage. Nothing.• I’ve looked at some forums saying that I should enable certain developer options. USB debugging, for example. As it has no relation to the problem at hand.• I thought maybe it was an issue with my phone's compatibility with the USB OTG. From what I understand, this option is present in pretty much all newer phones.• I thought maybe I should update the firmware of the Kishi (I mean since everything fails so far). Unfortunately, I can’t. The Kishi app is not available on my phone. Nowhere to be fou

Nobody is answering my chat for Broken brand new Thunderbolt 5 docking station and I want replacement or other form of support to proceed Is there any phone number in USA or Canada to adress this service issue? other suggestion? 

I placed an order, but I have a question about student discounts. I registered my university email and verified but I the discount is not being applied. Is there a phone number I can call to resolve this. 

I'm trying to redeem some  of  my silver before it expires; when i select a item  i get stuck on this page, when i try via my mobile, i get a Oops! something went wrong. Please try again later. message.   

Ive had this headset since it come out and had no issues them last Saturday it just turned itself off so i left it on charge as it wouldnt turn back on while charging ive come to play on the PS5 today and still wouldnt turn back on then i noticed when its on the light is blue and flickering which means its in pairing mode ive tried using the dongle and connect via USB also tried the hold down button to reset and tried to double click but nothing works it can be turned off but when on the flickers blue my PS5 keeps showing headset disconnected notifications which means its tryna connect but just wont ive checked forums but no one has a soloution?

I did the inline/banner update from Synapse 3 to Synapse 4. I also migrated all profiles to version 4.I can also see the profiles for my laptop, mouse etc.However, when selecting a profile the profile does not get applied to the device. Meaning that the colors on the device is not being updated.As a test I reinstalled Synapse v3 and after a reboot all my color settings automatically gets applied to my devices.But as soon as a I update to v4 and migrate all profiles I am no longer able to change the color of my devices using my migrated profiles.It feels like v4 is very unstable.Any help to troubleshoot? All the best,/K

Hello Razer support team, my account has been banned. I wanted to add a phone number and an additional verification code, but the code was not available to me, and when I entered the code incorrectly twice, it started telling me that my account has been banned. Please remove the ban. I have 260 Razer Gold credits.

in the last few days my control pod has stopped switching audio devices with the little button on the side of the control pod, and i have no idea how to fix it, all it does is flash yellow twice at me and nothing changes, anybody else had this issue?

Turning haptics on causes a light buzzing sound to emit from the left ear. I’ve done everything from cable checking to seeing if it was synapse itself (closing/reinstall does nothing). Its really hard to use the main gimmick with this constant sound in my ear.

У меня проблема с подключением наушников к Sunapse . Наушники не обнаруживаются в приложении. На сайте наушники зарегестрированы. В винде наушники отображаются .Скачивал утилиту для обнаружения дивайсов - не помогло.

The dongle from Viper V2 Pro broke, I also have Razer DeathAdder V3 Pro HyperPolling Technology and DeathAdder V2 Pro. Can I somehow connect Viper V2 Pro with their dongles?

I have the Deathstalker V2 PRO Tenkeyless with the saving setting to disable ilumination when idle for some minutes to conserve batery. Everything worked great on Synapse 3 but I recently upgrade to Synapse 4 and imported my profile and now 90% of the time when it goes idle and comes back, the ilumination won't come back. Once the problem starts it won't return until I restart the computer.My Cobra PRO mouse has the same setup and works fine.Anyone had the same problem or have any idea how to fix it?

my old phone was lost i couldn't access the phone number in there, i need to change my authentication number please help

As the title suggets, I have what is an essentially a bricked Razer Nommo V2 X.Kindly assist in helping me to resolve the problem.Than​​​​​k you.​​