Razer Support

Hi,I've recently started experiencing a strange phenomenon with my Blackwidow V3 Pro.If it is connected via USB cable, Chroma Studio recognizes the German layout (as desired). If it is connected via USB dongle, the American layout is recognized in Chroma Studio, which means that some keys cannot be illuminated correctly.Does anyone have any idea why this is?In both cases the normal German layout is active in Windows.  

Lost my phone, had my back up codes in there, changed my number now i cant update any details due to 2FA

I have been told by my friends that they are having trouble hearing me, I've tried different settings and different chats and removed the mic and cleaned it  but nothing is working is there anything else I can do to fix the problem 

Hi! I got my laptop in 2020 and just this week noticed that random keys on my keyboard are no longer working. 8, 0, X, \, Ctrl are some of them. It's completely random and not in the same spot. I can't tell if this is a hardware issue as I haven't done anything. My battery was swelling really bad and I removed it but the only reason I actually removed the battery was because my keys weren't working. Even with the battery removed, some keys aren't functioning. Another question - Could this be the cause of water damage? I’ve never thought about it, but I suppose I use a damp wash-cloth to clean my keyboard at times and then one day it started freaking out with one key typing multiple or different, and then all of a sudden some aren’t working. Razer is currently sending me a new battery for my laptop. What do you guys think? Hardware or software? I'm very lost and frustrated as I spent a lot of money on this laptop only to have so many issues with it.

Since the Internet tells me that it should work but my Computer does not recognize it are there any Tips or am i forced to the buy Xbox Adapter?

hello, how much for the new dock razer ouroboros wireless ?please emel me the price,tq 

Hello, I have a Blade 15 with i9 and a 3070ti, is it possible to connect 3 monitors. with a docking station at 2k and 120hz

My color profile doesnt merge when i plug into my cronus it just defaults as if i hadnt changed the colors at all . Any help is greatly appreciated ! Im pluggint my tartarus v2 into a cronus zen on xbox series x. Its almost as if the cronus is read as a default device . Used synapse 3 .

Hello, I have a problem with my Barracuda X, sometimes when a video or game has certain frequencies the audio sounds robotic and is very annoying, it also happens when it is connected to Dongle , I already disabled Windows sound enhancements and so on but it doesn't work I hope you can help me, thank you.

I have recently bought a razer deathadder essential mouse from amazon, but every time I try to register it, it just comes up with ‘This product is already registered. If you did not register it, please contact Razer Support’. I infact did not register this mouse. Please help me try and fix this. 

I’m shocked at how quickly my Razer Basilisk V3 X Hyperspeed battery is draining. I think they are only lasting a few weeks each. I’ve never seen a wireless mouse eat batteries this fast before - nothing even close. I shut it off when not in use and have in on BT setting. This last one must have only been in use for 2 weeks from full, and it’s already at less than 5%. It’s not in use for any unusual amount of time. Can you please advise? 

Hello He has a problem with the authentication. After my phone was broken, I was not able to open the authentication. Please send a confirmation to the phone or email

Hello,I cant activate 7.1 surround sound. I already use the code from the box and nothing happend. It shows that i alreday used my activation code, how is that possible?

I updated all firmware and even did a reset nothing fixes it, tried different power source as well and still wont charge

Got a Razer gold card from target shopping and it is not letting me activate, saying already redeemed Meanwhile I just bought it and no one else has the e code 

as i said in the title it disconnects and reconnects randomly help me please its like brand new

Hello, purchased Razer BlackShark V2 X headphones, the product was successfully registered, they sent an activation code for 7.1 sound, but it says that the code is invalid, please help

Hello.   I have a problem activating my black shark v2 x headphones. Show’s me a message saying "This product is already registered. If you did not register it, please contact Razer Support"  . i am in need of help. Thank you.

I bought Razer barracuda x headphonesreceived a code in the mail, it doesn't pass

Recently bought a Wolverine V3 Pro controller, I have been playing with it in the tournament mode (1000hz polling) I irregularly will get input lag, I am playing a dirt bike racing game with the controller and the throttle will essentially stick open briefly after I have already let off causing me to crash a lot, unplugging and plugging the controller back in seems to correct it for a short time, I think it happens with any function on the controller I just notice it the most on the throttle end, it appears this is happening on one of your keyboards as well looking through the treads, for how expensive your products are hopefully you are well aware of this issue and actively working to correct this with a firmware update, I have found Reddit threads with the same issue on the Wolverine and most are just flat out returning the controller. 

As i received my new newly bought kraken v3 pro hypersense, it worked all fine except for the analog jack which is really terrible.The best way to notice that weird sound output is to compare the music “Guitar, loneliness and blue planet” from kessoku band, on the normal audio from the dongle the sound is normal, but on the analog jack we literally don’t hear the electric guitare which is telling me something might be wrong.As a rythme gamer and a video editor that wanted to have a bit of versatility on the usage of the headset, i just can’t use the kraken v3 pro half the time due to those moment i need to have sound without latency.After all that, i got through the firmware update and now the analog output is straight up not outputting any sound anymore.What should i do?

I had broken my space bar for my razor huntsman mini and I can’t afford a whole keycap set and I can’t find the right space bar with the stabilizers anywhere online if anyone has suggestions please RESPOND 

I have a problem where my Razer Kraken headset mic mutes my external mic (blue yeti X) for no reason. If I turn on the Krakens mic, the Blue Yeti X works, but if I mute the mic nothing works. The mic isn’t taking priority of voice only mute.

Starting about a month ago my razer usb dongle stopped working when I switched the ports from my computer to my labtop and since stopped being recognized/working. I was able to connect it to my labtop by plugging the dongle in the adapter thing and my mouse same time and it connected for approximately 20 minutes; I got up and came back and it was gone again. I have tried uninstalling and reinstalling synapse as well as the mouse. Nothing seems to work and yes I have tried it on numerous devices. Originally i planned to buy another dongle but theyre just permantely out of stock. In the windows properties for the mouse it says device install requested but I tried the firmware updater and said nothing; this is the information line.Device HID\VID_1532&PID_00A5&MI_00\8&2687b4e1&0&0000 requires further installation.I would love to be able to use the features i purchased this mouse for anything is appreciated.

Hi All,I have a Razor Blade 17 Rz09-0405.  For a few months I’ve had the same issue. I start my laptop up and it’s a black screen. Keyboard working, camera working. It face recognition logs in etc.. only way i find to get internal monitor to work is press the power button for circa 20secs (a few seconds after power light flashes white)….and then it restarts with the razor logo and screen working.  What could be the issue? I tried messing with the drivers, rolling back, uninstalling nvidia etc. etc. I assume it must be something else.Any suggestions?