Razer Support

So, to preface, it was working perfectly before. But after a gaming session one evening about a week ago, I noticed my wrist rest on my Huntsman Elite was no longer lighting up. Also noticed that the entire lower row of keys (space bar, ctrl, alt, etc) also wasn’t lighting up. So I do the typical USB connection/port change test, and no difference. I of course make sure the wrist rest is connected and the connectors are clean. And nothing. I do a firmware check, full uninstall and reinstall of everything razer, and still no change.I turn off Chroma Visualizer, and everything lights up fine. All effects in studio work with the entire keyboard and wrist rest. So LEDs and connections are working. Chroma Studio also immediately detects when I disconnect and reconnect the wrist rest.I try other chroma apps, such as Wallpaper Engine, and they work fully with the Huntsman Elite’s LEDs. Everything lights up.So after trying google search and various trouble shooting, I’m left with trying here to

Hi, I bought the BlackShark v2 X headphones at a store in my city, but I can't get the 7.1 Surround Sound code.I have the serial number on the box and on the headphones. The store even provided me with a photo of the payment receipt. Can you help me? I need the code.

Hi, I bought the original Razer headphones, but for some reason synapse can't see them, what should I do?

Hi all,I'm running into an issue with my 2019 Razer Blade 15 (GTX 1660 Ti model). The laptop comes with a 144Hz internal display, but I’m only seeing 60.03 Hz and 48 Hz as available refresh rate options in Windows. I’m trying to enable 144Hz, but nothing seems to work.Here's what I've tried so far: Reinstalled all major drivers: NVIDIA, Intel, chipset, and others from Razer's official support page Installed Razer Synapse — only 60 Hz and 48 Hz are shown in display settings In both NVIDIA Control Panel and Intel Graphics Command Center, there are no options to change resolution or refresh rate for the internal display Tried setting the global preferred GPU to High-performance NVIDIA processor in NVIDIA Control Panel, but it has no effect. I’ve read that as of Windows 10 20H1, Windows overrides this setting Added a 144Hz mode using CRU (Custom Resolution Utility) through both the extension block and base block Used both CVT-RB and manual timings Windows shows the custom mo

Windows 11 and razer app does not cooperate well, as we all know.My keyboar lightning works when app is not running, but when i open in, the lightning dissapears.Any ideas? Also when installed razer chroma, It updated my keyboard headphones and base station asn AS SOON AS IT UPDATED lightning went off...

So i recently installed win 11 and got my periferial lightning fukked up.I have:base station v2 chromakraken v3 problackwidow v3 When the system starts it is lit, but as soon as razer app starts it all black out instantly.I have to mention this stupid ass windows option dynamic lightning is disabled. Any Ideas?On windows 10 it works flawlessly.

**"Solve the problem: 'This product has already been registered. If you did not register it, please contact Rezar's support team.' – Black Shark V2 X Headset."**

I purchased a Razer Blade 14 (2022) model from the Razer store on Amazon in June 2022. I have had nothing but issues with this laptop model dying since then.That initial laptop failed (would not power on - screen dead - no hdmi output) in September 2022. Amazon replaced it with a new unit in September 2022 under extended Amazon warranty. Completely new unit received. Same issue occurred - it died on 21st February 2023. Support ticket opened on 21st February 2023 (as Amazon would no longer replace). RMA issued 23rd February 2023. Laptop repaired (motherboard replacement) and returned to me on 6th March 2023. That laptop has failed again (same issue) today, 5th June 2023. New case has been opened with Razer requesting replacement unit or refund.I’m a very concerned about this now and searching these forums it seems this is happening to others too:https://insider.razer.com/razer-support-45/2022-razer-blade-14-will-not-power-on-37902https://insider.razer.com/systems-14/razer-blade-14-2022-

Now that you're advertising the Upgrade to Synapse 4 in Synapse 3, I would like to know the following, please.Is the issue with the application's macro module (Synapse 4, not Synapse 3) has been fully resolved and is now fully compatible with the Blackwidow V2 UK (important, UK!) layout when recording macros; in other words, it leaves the the recorded # key as a # when recording is finished (pressing the stop button), and doesn't change it to a 3 or ` or other characters, other than the original recorded #.I have attached a link to a video to explain…Synapse 4 Macro issue (Blackwidow 2 UK Layout)ChrisPlease excuse misspellings and anything that may not make sense or cause offence as the medication I take can have an adverse effect on my mind.

I received my Razer Kraken Kitty headset in Christmas 2021, and everything worked perfectly for about a year. Since then, I’ve been having an issue where the headset: Randomly disconnects and reconnects Makes a loud popping sound each time it happens Disappears and reappears in Device Manager (There’s also two of them in Device Manager, and only one disappears) Here's what I've already tried: Fully uninstalled and reinstalled Razer Synapse and Chroma Tried both with and without Synapse installed Deleted drivers and let Windows reinstall them Plugged the headset into every USB port (front and back) Disabled USB power saving on every relevant device (USB Root Hub, Host Controller, Generic USB Hub, etc.) Used Device Manager to “forget” the headset and reconnect it Confirmed there is no visible cable damage Verified it’s not just a port or power issue (other peripherals work fine in the same slots) I don’t use the mic, and the only headset I have now is a pair of Apple ea

Razer Blade 14” 2022 model - RZ09-0427NEA3A quick search shows that multiple other people have experienced identical issues.Had the laptop sitting on my desk in my room. It was working preferably. About a week later I attempted to power it on and got nothing. No fans spinning, no LED, no keyboard or display backlight.I attempted all the troubleshooting steps I could (even followed the video provided from Razer Support but no avail)  here: https://mysupport.razer.com/app/answers/detail/a_id/1798/Others have had similar issues here:TRazer Blade 14 2022 RZ09-0427 died (won't turn on)Date of purchase was 07 Nevember 2022, it Funan Razer Store Singapore. Apparently my unit had a faulty motherboard, had to replace motherboard, battery and LCD screen I believe, (my incident reference number was #231116-001376, and RMA number was RZC-1604405) and was brought in 17 November 2023 at Razer HQ Singapore to be repaired. Replacement unit carried the same warranty as original unit. My last session su

I no longer have access to my old phone number; I cannot change the number associated with my account as it is requiring me to input a code that it sends to my old number and won’t let me select my email address

The sponges in the Razer Black Shark headphones rotate 360 ​​degrees. Is this normal?

Subject: Razer BlackShark V2X Microphone IssueDear Razer Support Team,I recently purchased the Razer BlackShark V2X headset and am experiencing an issue with the microphone. The microphone is picking up system sounds and other audio (such as game or media sounds) and transmitting them through Discord and other applications. This is proving to be quite disruptive during voice communication.Are there any solutions or guides you can recommend to resolve this issue? I believe I may need to adjust settings either on the headset or within software, but I would appreciate guidance on the correct steps to take.Thank you in advance for your help.Best regards,Huseyın

Description:At first, I thought the issue was caused by something else.After careful testing, I discovered that the problem occurs when the mouse enters sleep mode after 1 minute.When I move the mouse to wake it up, the mouse becomes unresponsive and freezes. However, the keyboard still works normally.To fix this, I have to turn the mouse off and then on again, after which it functions normally.I tried setting the mouse sleep timer to the maximum (30 minutes). After 30 minutes of inactivity, the system and mouse still work fine.However, whenever the mouse goes to sleep and I move it to wake it up, the issue reoccurs: the mouse becomes unresponsive and freezes.I tested this with two different Razer Viper V3 Pro mice, both running the latest firmware, and the issue persists on both.System Information: Operating System: Microsoft Windows 11 Pro OS Version: 10.0.26100 N/A Build 26100 Mouse Models Tested: Razer Viper V3 Pro (2 units) Firmware: Latest firmware installed on both mice

The title kind of says it all, but for the sake of clarity:My Kishi V1 has worked flawlessly for the longest time, until recently. When I plug it in, it acts as though the left stick is held pointing down - if I happen to be in an app with a menu, it scrolls to the bottom and sticks there. Nothing I do stops this, and it persists even after I unplug the device until I turn my screen off and on again.  I’ve connected a regular controller both via bluetooth and USB-C since then and neither experience the same issue, so I’m relatively confident that the Kishi is the problem.  If it matters, I’m using a Pixel 6 Pro with Android 14, but I don’t think there was an update in the time between it working and it not working, so I would doubt that has anything to do with it. 

I have a $50 card and I want to know if it is used or new

I bought a replacement Razer Naga Pro after my existing one had many issues with its scroll wheel (scrolling was inconsistent and bad, middle mouse click was inconsistent, and left and right buttons on it didn’t work at all). I used the mouse pairing utility and it still did not work with the dongle. It worked with the cable, and it worked via bluetooth, but the dongle refused to work despite the pairing utility telling me that it was working fine. I eventually figured out that I should upgrade the firmware. After upgrading the firmware and pairing it, it worked flawlessly. There are support threads here about the pairing utility not working but they were all solved via private messages, so there was nothing for people to read and troubleshoot theirselves. I feel like there should be something somewhere letting people know that they need to update their firmware to get the damn thing to work.

The sticks and triggers on my Wolverine TE (V1) are not working. Its warranty is long since expired, so I opened it to do a repair, replacing the left stick module; Since closing it back up, the triggers no longer respond, and both sticks are stuck in an up-right input. (See the attached screenshot from a stick testing website.)What is causing this issue? Do I need to double check the connection of the internal cables? Do I need to update the firmware? Or is there something else causing this?  

I purchased 60 UC and was deducted 0.99 but I did not receive the product and did not get the money back

充电时，只有底部的灯会凉，手握处不亮灯并且在打开鼠标蓝牙开关后，底部灯会一直闪，手握出无亮灯，也无法链接电脑

I’ve just bought my razer viper v3 pro and It keeps blocking my wifi connection when I’m connecting my mouse wireless. Please help me solving this issues ! :(

I have four profiles programmed with some mappings. While playing some games I sporadically lost mappings from that person profile. Only way to get it back is by redoing the mappings. Anyone have experience this?

does anyone have the stock boot image for the razer edge 5g version? 

I need a replacement transceiver for my black shark v2 pro