Razer Support

Olá pessoal tudo bem?Gostaria de saber se vocês possuem o Headset Headset Gamer Razer Kraken, Tournament Edition, 7.1 vendido a parte (sem a plaquinha THX que acompanha o Fone), faço esse questionamento pois já possuo um, porém estava querendo trocar o mesmo pois ele está começando a dar problema.Caso não, eu também gostaria de saber se qualquer fone no estilo P3 funcionaria nesse THX que vocês enviam, pois eu uso o mesmo no PC.

Hello, is this a (known) bug or a general limitation:When saving settings to On-Board-Memory, the ligthing (in my case: just a simple heavily dimmed static color) is not saved, just the key bindings?!? Seriously???  In other words: Is there any way to change this horrible and energy-wasting default lighting effect, when using the Mouse without Synapse 4??Thx for any clarification!  NB/Background: We are writing a little review and still testing the Basilisk V3 Pro 35K.We found out, that Synapse 4 running leads to (rare) connection and pointer issues. Therefore we tried to save Settings to On-Board-Memory and stop Synapse Software But then the mouse lights up with those bright childish kindergarten lighting effects… 🤪

my Razer Kayo webcam just stopped working at random. Now every time I plug it into my computer and try to turn it on, the lighting around the camera starts to blink and the webcam itself turns off and stops being visible to the computer until I plug it back into the computer

I can't register headphones in my profile. When I try to register a product in razer id, I receive information that this product is registered.

Hello nice to meet you, my sidebar is still showing up when i try to disable it even with shortcuts, and when I remove all razer cortex process I still see the sidebar, how can i fix this?

 Hi. I was trying to make a macro and suddenly my left click doesnt work when Synapse is disabled.  Things I have tried to do: resetting the mouse keybinds  resetting the profile resetting the mouse using another mouse  Any guesses what may be causing this? Thanks in advance

Hello,I recently purchased a Razer Viper V3 Pro Gengar Limited Edition from Facebook Marketplace. The mouse was completely brand new and sealed. I have been using it for two days, but encountered an issue on the first day while using it in wireless mode. Specifically, I received a “USB device not recognized” error message in Windows, and the error listed in Device Manager is: “Unknown USB Device (Descriptor Request Failed).”I have attempted all common troubleshooting solutions for this error, basically anything thats searchableEnabling and disabling USB controller drivers. Updating and reinstalling drivers. Uninstalling the device and allowing Windows to reinstall it upon reboot. Disconnecting all USB devices and performing a system reset. Plugging the mouse directly into the PC, bypassing any USB hubs. Testing the mouse on multiple systems.Despite following all recommended steps, the issue pers

Hi, I purchased my headset a while back, threw away the packaging and just realised it came with an activation code for 7.1 surround sound. I have proof of purchase, is it possible to get a new code through Razer Support?Thanks

Hello, i have a question about buying products in Razer.com .i am a mexican person ho wants to buy an Xbox controller (Razer w. v3 pro) but i dont know  if they ship to Mexico there and if they explain to me step by step how to make the purchase. thank you for your attention

Hello,I just bought a new Razer Deathadder V3 Pro. The mouse is working when I plug the cable, but I can’t make it work wireless with the dongle.In fact, the dongle isn’t even detected by my computer (can’t see it on my devices manager). I tried to make it work on another computer, but it doesn’t work either.I tried basically everything I found on the support but it still doesn’t work, I guess the dongle is just defective.Can someone help me ? Many Thanks,

i have a Huntsman mini analog keyboard and Snap Tap option does not appear in synapse 4.Do you know any solution or is it simply not available?

My Razer Laptop (RZ09-02385E92) was working perfectly fine running games with no problems other than it getting hot. Yesterday when i loaded fortnite the screen just became glitchy and it seems like it just gets stuck in that screen. The laptop works fine when using it for other things other than gaming. Any help would be appreciated. It is not covered under warranty since i purchased it in 2018. 

As stated. I just purchased this headset believing it would work for PC. While my computer recognizes the headset , it does NOT recognize a mic in microphone settings. There is no mic in devices or anywhere on my PC. It only shows my old (disconnected) mic, and the built-in mic on my laptop. I use a DELL g3 15 gaming laptop. 

I bought this keyboard from a seller, and the price seems a bit low. How can I verify if it's original?  

I Have Razer Kraken and Razerblack shark v2  I registered both of them in the system, but I did not receive a discount code for thx spatıal audio A trial membership code has arrived only for Kraken.

Good afternoon, I was given headphones, but when I try to register, it says that the product is already registered. How can I solve this problem.   

При попытке регистрации, вылазит сообщение, что продукт уже зарегистрирован, соответственно, я не могу получить код активации звука 7.1.Прошу, помогите!

Hi. i buy the headphonr and i register the product. they send me the code, but when i go to activate the tell me error. and i change the i and L to 1 and all the stuff. but don´t work. I contact whit a new code in the registration page but they don´t send me.

Hello, purchased Razer BlackShark V2 X headphones, the product was successfully registered, they sent an activation code for 7.1 sound, but it says that the code is invalid, please help

I recently bought the Razor Barrucada x Chroma  head set and I lost the adapter and I was wondering if I can just use another brand of the type c to a adapter and see if it will work

I’ve had the Razer Kraken Kitty headset for about 8 months now. My audio disconnects from my pc from time to time, as if I was plugging it out and plugging it back in after 2 seconds. I thought maybe it was my pc USB port, but I tested all of them and I still had this issue. I looked for solutions everywhere and tried them all out, and when I say all I mean ALL! It’s really annoying and I cant enjoy watching films or playing games anymore. This is the 2nd time I’ve had this headset as my old one’s mic mute button was broken after a year or two. I don’t know what else to do 😟 plz help

i bought the razer base station chroma v2 that contains audio speakers and to activate the audio speakers you need the product number of the headstand, which i accidentaly threw sadly because i didnt know it would be useful and now i dont have access to the product number. Is there anything we can do so i can get back the product number?? 

Hi Razer,We would like to do a challenge where I put together a gaming setup, we would be very happy if you could support me.Regards Scanario 

I have a 2024 razerblade 14 and the left USB C port has stopped working so I can no longer connect my external  display. It suddenly stopped working , one day it was all fine and the next day its no longer working. I have confirmed that the cable I am using is fine and the external monitor is also fine by plugging in a different laptop and it works as expected, just not working with my Razerblade leading me to conclude an issue with the Razerblade.  A quick google search was led me to believe this issue has been reported by other users before but I was unable to find a fix.  How can you contact Razer support? I’ve been on the website going round in circles when I was hoping to find a e-mail  address or telephone number I could use contact to get support for this?