Razer Support

Hello, purchased Razer BlackShark V2 X headphones, the product was successfully registered, they sent an activation code for 7.1 sound, but it says that the code is invalid, please help

I recently bought the Razor Barrucada x Chroma  head set and I lost the adapter and I was wondering if I can just use another brand of the type c to a adapter and see if it will work

I’ve had the Razer Kraken Kitty headset for about 8 months now. My audio disconnects from my pc from time to time, as if I was plugging it out and plugging it back in after 2 seconds. I thought maybe it was my pc USB port, but I tested all of them and I still had this issue. I looked for solutions everywhere and tried them all out, and when I say all I mean ALL! It’s really annoying and I cant enjoy watching films or playing games anymore. This is the 2nd time I’ve had this headset as my old one’s mic mute button was broken after a year or two. I don’t know what else to do 😟 plz help

i bought the razer base station chroma v2 that contains audio speakers and to activate the audio speakers you need the product number of the headstand, which i accidentaly threw sadly because i didnt know it would be useful and now i dont have access to the product number. Is there anything we can do so i can get back the product number?? 

Hi Razer,We would like to do a challenge where I put together a gaming setup, we would be very happy if you could support me.Regards Scanario 

I have a 2024 razerblade 14 and the left USB C port has stopped working so I can no longer connect my external  display. It suddenly stopped working , one day it was all fine and the next day its no longer working. I have confirmed that the cable I am using is fine and the external monitor is also fine by plugging in a different laptop and it works as expected, just not working with my Razerblade leading me to conclude an issue with the Razerblade.  A quick google search was led me to believe this issue has been reported by other users before but I was unable to find a fix.  How can you contact Razer support? I’ve been on the website going round in circles when I was hoping to find a e-mail  address or telephone number I could use contact to get support for this? 

Bonjours, je suis français et j’ai acheté il y a maintenant je pense 1 an ou 2 les Nommo v2 Pro ainsi que beaucoup d’autres produit razer, mais depuis hier le boitier Wireless ne veux plus s’allumer quand j’enlève les piles il clignote 4 fois bleu blanc puis s’éteint, j’ai mis des piles neuves j’ai suivis les autres topics avec les aides rien ne marche.donc actuellement les enceintes sont inutilisable car sans le Wireless on ne peux pas les faire fonctionner ce que je trouve vraiment pas bien et dommage car la je suis coincé.Cordialement Daniel G

I ABSOLUTELY love your THX Spatial Audio app since I bought it just last week, and I am currently using it with my brand new Quartz Barracuda X that I received as a gift from my Boyfriend during the 2024 Holiday Season.There is a missing feature however that I would love to see implemented, and that feature would be a "per-Application EQ Setting", that can "override the current Global EQ settings". Specifically, I am an avid Gamer, but I also LOVE to listen to my music using my Apple Music for Windows 11 App when I'm not gaming. If there could be a way for your THX Spatial Audio App to automatically change from the Global "Game" EQ that I use the most on all of my Game's, to a Customized "Apple Music" EQ (that I have personally created), whenever the THX Spatial Audio app detects that I am running Apple Music for Windows 11 app, that would be soooo absolutely amazing!I just want to also take a moment to thank you all at Razer for making such amazing Produ

The mic of my Kraken V4 doesnt enter back in the headset. What may be? 

Does baracudda x has any app support device does not show on synapse

Hi.I have my Kiara for xbox paired with the windows 10 xbox dongle. It work fine with my PC. I want to pair it with my 2 xbox series s consoles as well. The write up on the headset says that it's compatible.  Do I have a faulty headset?

HelloI bought a used razer blade 14 (2016) but my fans are not turning on(even when i changed them with new one's). I tried to update my drivers but app couldn't recognize the laptop. the only way to turn fans on i found is by unplugging and plugging them back while laptop is working. Please help.

the housing of my viper mini broke and I would like to buy a new housing because the mouse hardware is still good

31.12.2024 słuchawki odłączone, brak sterownikówNie mogę ich znaleźć w żadnej aplikacji RazerPołączenie Bluetooth działa, ale w systemie znajduje się USB, ale nie ma sterowników, więc nie działająKupiłem je 27.12.2024,teraz nie działają, czy otrzymam zwrot pieniędzy, czy co powinienem teraz zrobić

Hi there, i bought the Razer Freyja Gaming cushion, i also installiere the razer Synapse Software on my Windows PC. For „Hogwarts Legacy“ there is the function to Play with „Razer Sensa HD Haptics“. But when i Click on that function in the razer Synapse Software the Software not shows that it works for „Hogwarts Legacy“. Does anybody has same problems? For the normal haptic function (music etc) it works.  thanks for your Support  Kim :)

Razer Huntsman V3 Pro  High pitched noise when LEDs active, nedd Help, Is this Bug? Please Help me,when I set the RGB LED to 100%, I hear High pitched noise

Good afternoon the Razer Hammered Hyperspeed PlayStation licensed when it will be stock?

Hello, so just 30 minutes ago I was talking on discord to some of my friends and then I set down my headphones to plug in my phone then when I get back the microphone wouldn’t work. This was around 30 seconds of being away from the headphones. Audio still works and I have all the updates.Thank you. 

Please help I cannot received any OTP via SMS, every transaction here needs OTP but I can't received any OTP via SMS due to an error. I have strong network connection and I have restarted my phone's many times. Can't use 2F authentication for it also needs an OTP via SMS. WTF! 

When I try to register, I get a message that the product has already been registered, so I can't get the sound activation code 7.1.Please help me!

I purchased a Huntsman V2 Analog keyboard from Amazon in February 2024. Over the past weekend, while I was using my computer, the keyboard went dark and no longer works. I can’t find a link to assign my warranty claim a RMA number so I can return it. I was really enjoying this product before it went dark. Any help would be greatly appreciated.  

code is already used on my account, how to fix it? 

Is there a app for it because I don’t have a computer to modify the sound and lights since I got it for my PlayStation 5

Hi members (or observant Support staff).I am trying to update my email address as the old one is not current and is not accessible. Trying to update my email address results… in an email to the old email account in order to verify. Sigh. I have no 2FA set up so cannot use an alternative method of verifying my request. I tried to add my mobile phone so I can verify a change of email account address… but that cannot be done without access to the old email account, which I don’t have.For this situation the support webiste guides me through options and advises to contact support to resolve. However that link to support seems to have no option/category for updating an email address. This is CrAzY.Anyone able to advise?