Razer Support

basilisk v3 pro not connecting to new dongle   

Last night my mouse ran out of battery so I plugged it in to charge but it didn’t turn on, I left it charging overnight and today it still has not turned on and wont turn on even after pressing down on right and left click and mousewheel for 7 seconds.

My dad had bought a pre-owned controller and it didn't come with a dongle. I was wondering if there is a way to get a replacement dongle.

The scroll wheel on my Razer Deathadder v3 is having issues (bouncing up and down while i scroll) and I would like to send it away for a repair/replacement but it says the item is outside its return window? Everything I can find online is telling me there is a 2 year warranty on this mouse yet I cant return it?

Please assist in changing my old phone number as it is no longer active.

My razer viper v3 pro mouse does not wake from sleep by just moving the mouse. I have to open razer synapse and manually hold down the power button to wake the mouse. This started happening yesterday. Firmware versions of both the mouse and dongle are up to date. Anyone else facing this issue? I have tried the trouble shooting steps mentioned in razer website but the problem still persists.

Hello,I purchased a Razer BlackShark V2 HyperSpeed headset on January 27, 2025, and after only a few months of use, the HyperSpeed USB dongle stopped working properly.At first, the issue was temporarily solved after updating the firmware. However, now the dongle does not work anymore at all. Sometimes, when I plug in the original USB dongle that came with the headset, the LED turns blue. Other times, it turns green, but it still does not connect to the headset.I have already tried using the official Razer BlackShark V2 HyperSpeed drivers and downloads page, including the available firmware/update tools from this link:https://mysupport.razer.com/app/answers/detail/a_id/14723/~/razer-blackshark-v2-hyperspeed-%7C-rz04-0496-drivers-%26-downloadsUnfortunately, the problem still persists.I am from Brazil and I would like to know how I should proceed to replace my dongle or receive warranty support for this issue.Thank you.

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Previously, I had a Razer Blade 14 and adored it, now I’ve got an 18 and was impressed over the past week or so I’ve had it, until yesterday. The problem is as follows: My laptop will not charge further. It says it is charging, the charger is plugged in, but the number never increases. First, it was at 100%, then I unplugged it and plugged it back in after it dropped to 98%, rinse and repeat again at 96%. It now does not charge past 96% despite being plugged in for hours. Presently, I have shutdown my laptop entirely and left it plugged in for the whole night, then booted it up this morning, only to see it sitting at 96% still. All signs indicate that it is charging, so I’m not sure why the percentage isn’t going up. I’ve read that Windows settings might erroneously cause the percentage to display like so, but spent all my time prior to work this morning messing with them, restarting a few times again to no avail. Currently, I’ve left my laptop shut all the way down and unplugged while

This is my first time considering a Razer product, and I'm interested in purchasing the Razer Viper V4 Pro.I signed up as a new subscriber and successfully received a promo code. The email indicates that the code is valid until June 25, but when I try to apply it in my shopping cart, it is marked as invalid.I would like to understand why the promo code cannot be used and whether there are any restrictions that apply to this product.To be honest, I was also considering purchasing the Logitech PRO X Superlight 2. The 15% new-customer discount code on Logitech's website worked without any issues. However, I still prefer the Viper V4 Pro and would rather purchase the Razer mouse.That said, being unable to use the promo code I received as a new subscriber has been quite frustrating and disappointing.Could you please help me resolve this issue?

my mouse just stopped working one morning after i left the bluetooth on in pairing mode overnight. im not sure if it's just dead and the charging port isn't working but ive tried multiple cables that I'm sure work. did i fry the battery by leaving it on or could there be any workarounds for charging it without a dock or cord? the part that confuses me is that i basically always leave it on the 2.4GHz mode and it will automatically turn off when i don't move it so i just figured this would be the case again  should i just call it and get a new mouse lol?

No device can be selected how to fix it? 

I bought this keyboard today. It feels fine, but when I play a game (Battlefield 6) I get stuck sprinting whenever I press left shift. From what I could see, it would delay the input and hold the action until I pressed the left shift key again. (I would be sprinting constantly even when not pressing shift). I see other threads where people uninstalled Synapse, I have but I haven’t tested it yet to see if it fixed yet (will update when I test it again).

I have just received the laptop and commenced with the initial setup,eveyerthing is fine at the beginning, entered the wifi password and downloading updates for over 30minutes then the next thing is an error pops up and mentioned I can skip it and re-setup or rectify the issues later, hence I proceed with the option Since then it stuck at ‘just a moment’ loading screen I have tried restarting it or went into the BIOS to reset to factory setting Nothng changes and it still stuck at the ‘just a moment; loading screen What should i do now?

hello all my mouse is doing the connecting and disconnecting. i have taken it out and left it alone but today i wanting to fix the issue, id like to stated that my computer is up to date, and that I'm no where near the WIFI router  i was ibn the process of trying to update the mouse, but it doesnt stay connection long enough for the system to catch that its on and connected.. it makes one connecting sound and two disconnecting sounds. i haven't tried changing the batter to the mouse yet but i will after posting there. if there is any other way to fix this all help would be appreciated.

So, I have just receive the Huntsman mini and the only issue I have is the brightness of the LED, I have it turned up to 100% in the software and it is really, really dim. I really canot see that this is the max brightness it should have so what should I be checking? Thanks

 Setup:Basilisk V3 X HyperSpeed on macOS (Bluetooth) and Windows (2.4GHz dongle) Synapse 4 on Windows, NO Synapse on MacIssue: Scroll wheel click stopped working at all on MacOS, and generates zero HID events on macOS, which I confirmed with the Terminal commands ioreg -l | grep -i razer, hidutil list, and sudo log stream --predicate 'eventMessage contains "Button"' --info. All other buttons work fine.Reproduction: Mouse middle click worked on Mac yesterday morning. Switched to Windows PC last night after the Synapse update on 5/25 (typo for date in title, but it’s where I assume that Synapse took a hold of the mouse/updated its firmware). I switched back to Mac this morning, and the middle click is dead. Broken over both Bluetooth and the 2.4GHz dongle on Mac, but works fine on Windows 2.4 Ghz. Didn’t test Windows Bluetooth.Already tried:Hardware reset (L + R + scroll click on power-on) Mac restart, update, safe mode Bluetooth module reset + plist delete Re-pairingConclusion: Since it

Good morning,my 2.4 Ghz USB dongle has stopped working for with my  Razer V3 pros for some unknown reason. Im wondering if you have any others in stock that i can purchase off of you lot. Thanks very much :)

The Xbox app for v3 Xbox wired controller doesn’t work need update 

Idon't know if my headset is fake or real Black adhesive tape  was used to attach the fabric handle I saw on the internet that this fabric was used inside the box Everything else is completely OK And I can't look at the serial number on the headset either The pads are hard to remove.

so recently i switched to pc and my scroll wheel has been lagging, specifically in fortnite where i will try to pick stuff up and my scroll wheel just randomly dosent work and will have massive lag and delay

I literally spent $4000 dollars on a Blade 2025 to play this game and it has not ever allowed me to play ranked and now I cant even play the game at all because of secure boot and tpm. Can I get a developer to fix this please? I would like my laptop to work as expected. 

Bonjour l'assistance Razer,Je possède une chaise Razer Enki X et deux des pieds métalliques de la base sont partiellement détaché de la soudure, comme vous pouvez le voir sur la photo ci-dessous.Model No : RZ38 0388 [removed by moderator]

Hello Razer Support, I am locked out of my Razer ID account because my registered phone number is no longer active (dead SIM card), and I cannot receive the 2FA OTP code. I also don't have the backup codes. Please help me disable the 2-step authentication for my account so I can log in and update my phone number.