Razer Support

I bought this back in 2022, but haven't used my PC much. Started using my PC again lately and have downloaded Synapse 4, ever since then my ARGB controller is showing no sign of life. Has anyone had this problem, and can it be repaired? Or can i buy a replacement. This product seems like a lot of money for such little time i have used it and now it has failed after using a new system. Never had any issues with previous version of Synapse

i want to tweak my mic eq but i now have only 3 options, and none of them suit for what i need to do. I can’t make custom eq, too, there’s just 3 preset buttons. How do i access it? As far as i know custom EQ was available in synapse 3. Razer Kraken Kitty v3 pro quartz edition.When i was choosing headset, tests showed good mic quality out of the box where in fact i got an expensive headset with garbage microphone quality and no way to tweak it 

I’ve recently bought the Kraken Kitty V3 Pro and I’ve been trying to find settings for my mic but every time I do I see something completely different. The settings there I can not change myself and need to choose one of the 3 settings that are already there. Is there a way to change it or which one do I choose as my mic sounds like dogshit right now.  

So apparently my dongle and the adapter is broken, and since i cant find any replacement available in my local marketplace, im asking where i can find any replacement for my dongle and adapter (usb c female to usb a). Such a good headset, it will be a waste if i cant find any replacement.(I bought it in november 2024, so i think the 2 years warranty still apply, but im more than willing to pay if necesary lol) 

I read a lot of people are having trouble with the scroll wheel when using the basilisk v3 and even other Razer mice. I experienced both the  “jittering scroll wheel” and “stuck in tactile (or freespin) mode” issues but luckily  I was able to fix both completely. At first I checked if it was a software issue, reinstalled everything (only issue i have is in the device manager i checked the “remove driver” button and now i lost it completely, it isn’t reinstalling...) however the basilisk was still working fine, and in the software now reinstalled and updated, I saw that the button was actually triggering the switch between free and tactile mode. So it wasn’t a software issue. I screwed open my basilisk v3, and gently rotated the switching mechanism  (the two gears next to the scrolling wheel) with a screwdriver. there was a tiny piece of dust in there, that was blocking some tooth of one of the gears. I took it out with a needle, and cleaned the mechanism a bit more with compressed air.

Hello, I am in desperate need of help. My audio is completely gone, doesn’t show up in device manager, services, or settings, its like it was completely wiped from my computers drive. This is the second time this has happened and I cant afford to send it off for troubleshooting because I am in a middle of a class and need audio in order to take my online tests. I am going to have to use my brothers microphone for now, but for some reason even though I am connecting audio to my computer through pairing it wont let me use them when i go into my test. I have tried as much as I know how and even used AI to try and help me. Is there an audio file or something that I can just download? 

I have two Razer accounts and one of them has the username/nickname that I use on pretty much anything online gaming related, but I would like to use the other account as it's linked to the preferred email adress. Can I merge these two accounts or something so I can get the username on the account linked to my main email adress? Or will the username be available if I delete the account so I can change it on my main account?

Hey everyone :)Just picked up the new Huntsman V3 HE a few days ago and I’m having a huge issue with dropped inputs, especially in Geometry Dash.Whenever I hold a key down (happens on Spacebar, Up Arrow, letter keys—literally every key on the board), it randomly drops the hold for a split second. It’s worst during fast transitions like size-change portals on Wave mode. I’ll be holding the key flat to the bottom, and the wave just drops straight into the floor like I released it. It also happens on other games, Is there any fix i tried everything from changing the values to using the onboard controls and close synapse but no luck This is my first time posting, any help would be appreciated. 

Hello, I recently bought a second hand viper v2 pro, where the seller said it was a new mouse, and when I tested it on my pc, the battery on synapse won’t go up more than 0%. Is there any possible fixes to this problem? Thank you.

Greetings,I hope all is well. I’d like to ask how do I order a replacement battery to correct the swelling in my Razer Blade 15 2021 base.I appreciate the support.

Getting a low charge on my Razer Blade 15 Advance Model, can’t run on battery for more than 45 minutes before it goes from 100% to 0%.Looks like I’m due for a replacement. Anywhere I can purchase a replacement battery for my Razer? Thanks

Can I charge the Deathadder V4 with a C to C cable plugged into a wall adapter?

I bought it today. It's decetected and connected but no audio will come out

my viper v4 pro died hours later i started using. what should i do

Hey. I’ve been trying to buy new things from razer, until i found this site called razercz.cz (this is the site), and to be honest, I was stunned. Before this, I only expected that the only site that has Razer products is Razer (obviously). But suprisingly there’s an unofficial site for Razer in the Czech republic too. At first I wasn’t really weirded out about anything that the site contained, until I saw the prices. From what I’ve seen on the website, a lot of the products have a discount for over FIFTY percent, which is absolutely insane. Things that would normally cost over 300+ dollars, now costed about 120. and of course the stupidest thing that immediately threw me off… the absolutely unholy size of the stock of every single item. Most things on the website would have around 700 to 800 pieces available, sometimes it would have more or less, but nothing ever (I think) goes under 500 pieces available. The website itself too looks really barebones, hell, you can’t even turn on dark

Hi, I have a Blade Stealth 13 (RZ09-02812) which had a dual boot of Windows and Ubuntu. Now I want to reset the laptop to factory and wipe it clean but when I go the System Recovery Image Portal it says I have a Legacy device and cannot provide me proper files. Also, warranty support doesn’t allow me to open a case since the laptop is out-of-warranty.  Default windows install leave me with missing drivers and software and never works just right as if it was from factory. I’m hoping this is my best shot at getting the necessary recovery files. Thanks in advance. 

If i start a  mouse micro, how to stop it?

Hi, I have a problem with my Razer Kraken v4 headset. About a year after I bought them, I started having problems with charging. They were randomly disconnecting while plugged via USB, which caused PC to freeze or sound stopped working until I reset the PC. At first they weren't charging only via USB, then problem occured also while charging through electrical outlet. It sometimes starts working when I manipulate the earpads and they lie in the right angle, sometimes nothing but praying to the Old Gods helps. They randomly stop charging at 50% and show 80+ after unplugging or appear as charging in Synapse but it's not or charge really slowly. I tried different wire, reinstalling Synapse and sound drivers, plugging Kraken to other device - nothing.I bought them from polish reseller and contacted them first, but they told me to contact Razer directly (which is strange to me; earlier other shops always handled warranty claims and I didn't have to do anything). I bought the headset in Octo

I’m getting crazy lag spike in both frames in games and that also makes audio sound like a stuttering mess every 30 mins or so, from a browser.  has anyone gotten this issue before and is this an SSD problem ? 

I decided to update the firmware on my Black Shark V3 and it asked me to plug in my Dongle with the provide USB A to USB C cable so i did and it updated the dongle but when it asked to plug in the headset i did so and nothing happened I was just on the screen with a shaded out update button. I didn’t change anything i just unplugged the dongle and plugged in the headset like it asked and all it does is wait a couple mins then give me a prompt to retry which just brings me back to the same thing with a shaded out update button. My internet connect is stable so it’s not that and I've only had the headset for about a year now. It’s also the most recent Firmware Updater and I made sure all razer apps were closed besides the updater. Everything worked perfectly fine until i tried to update the firmware. What should I do?

Hello,My device broke because the M5 and M6 buttons were damaged.The cost isn’t an issue.However, there’s nowhere in Turkey where I can buy these parts.How can you help?

Im having a sercure boot violation with my razer laptop. It will only work when i have it disabled but then i cant play videogames with it being on. Any help?

I have had my Leviathan V2 Pro for awhile and occasionally had an issue where the source couldn’t be changed from USB to Bluetooth/vice versa but hard resetting, unplugging cables, holding power button to drain the battery would work after a few attempts but I have just tried that no less than 30 times and I still can’t change source/connect to my PC. I have tried different cables and everything; no go. I need help figuring out how to get this thing back to functioning.

So my Deathadder V2 X hyperspeed suddenly stopped working while i was playing arma. At first only tracking didn't work and then mouse stopped working completely. I updated synapse app that made mouse work for few seconds and then it stopped working again. So i uninstalled all razer software and installed newest versions also i checked all the drivers. Tried connecting the mouse via Bluetooth but my pc can't find it i usually use 2.4. And yeah i tried plugging the 2.4 dongle in a different port. Dongle itself is recognized by windows in device manager and i get a dound when i plug it in

I received this mouse for Christmas last year. About a month ago the mouse stopped working. I rebooted all drivers and did clear install. It works fine wired but wireless, it goes to sleep after about 4 seconds. I decided to plug it into a different computer to see if the issue would continue. Same thing the mouse kept cutting off. Is there a warranty or some way to get this fixed.