Razer Support

Hi Razer, I’ve strolled the entire internet for a replacement battery to replace my RC30-0367 battery in my Razer Blade 15 2021 model, sadly without success. Can you please help me get a replacement battery ASAP? I need to get back to work and have already waited 4 days as I had ordered the RC30-0248 model thinking that would fit… Kind regards,J

I have had NUMEROUS issues with this. I have even gone through Razer Support and gotten the same model keyboard replaced through the warranty department because I thought it was a product malfunction. I have had this issue for more than a year. It happened so many times with the last keyboard that unplugging and plugging the keyboard back in caused the keyboard lightning to blink constantly and become 100% unresponsive.I don’t know what else to do. It happens with the new keyboard too and the only thing that fixes it seems to be unplugging it and plugging it back in (which will ultimately cause it to break again).I have:Turned OFF Dynamic Lighting in Windows Turned off ‘Allow the computer to turn off this device to save power’ for all Root Hub USB 3.0 under Universal Serial Bus Controllers. Turned off ‘Allow the computer to turn off this device to save power’ for all USB Input Device under Human Interface Devices. Turned off ‘Allow the computer to turn off this device to save power’ fo

Bonjour, je viens de faire une commande sur le site razer et je ne vois aucun bouton pour annuler la commande, ça fait bien moins de 2heures que j’ai commandé, comment faire ? j’ai envoyé une requête au support mais j’ai peur que ça dépasse les deux heures le temps de réponse. 

Can I pair the Deathstalker v2 Pro keyboard with a Mouse Dock Pro? Seems unnessary to have to use a seperate dongle for the keyboard when the mouse dock has wireless connectivity with a mouse (in my case the Basilisk v3 Pro). The dock only appears to allow one connection? If anyone could advise that would be great. Thanks

Hello everyone,I would like to share a serious stability issue related to Razer Synapse, which caused severe system freezes and kernel deadlocks on two completely different PCs.I’m posting this both as a bug report and as a warning for other users, because the symptoms strongly resemble hardware failure and are extremely hard to diagnose.Systems affected OS: Windows 11 Pro 25H2 (Build 26200) Two independent systems Completely different hardware (CPU, motherboard, RAM, GPU all different) The only common factor on both systems was Razer Synapse SymptomsOn both systems, the following issues occurred randomly (idle and under load): Full system freezes / kernel deadlocks Black screens on all monitors LiveKernelEvents (e.g. 141, a2000002) GPU sometimes not detected after reboot (Device Manager error Code 31) Forced reboots instead of clean BSODs Crash dumps often could not be written (deadlock during crash path) The behavior looked exactly like failing hardware.Hardware exclu

Aún no he perdido el acceso a mi cuenta completamente pero si está en peligro mi cuenta y mi dinero. Perdi el número de teléfono con el cual me llegan los códigos y ahora no tengo cómo procesar las solicitudes de recargas mis juegos! y el código de respaldo no me lo sé porque envía el código al número de teléfono para poder ver mis códigos de respaldo! se me está dificultando un poco recuperar mi cuenta y seguirle dando uso como siempre lo he venido haciendo! necesito de su ayuda tan pronto ustedes vean este mensaje! Muchas gracias.

After resetting my laptop cause it was not working properly i got a secure boot violation error and i cant get rid of it, i tried a lot of the things on the internet to fix it, tried the EFI/Boot usb, using cmd prompt to reset it or update it but nothing is working, i even re installed windows 11, i realy need some help to get my laptop to start properly.

I placed the order as a guest. The link in the email for downloading the invoice isn't working.Order #: RZDEWP [removed by moderator]

My battery (part RC30-0328) has bloated and I need a replacement. Do you have official replacement parts?

I’ve lost my razer blackshark v3 pro dongle.

Guys so while playing etc. Suddenly all the sounds go away and I have to turn off and on to make it work again. I love the headset but this issue is so bad.

Hello. i have been using my razer naga trinity with numlock keymaping ofr quite a while now. now it seems it wont work. no matter what i save as a key map the mouse still does the default function. ive tried mapping my nr "1" key as the letter "M" and it still types "1" ive also thought it might be the side panel that is messed upp so i tried binding my left mouse button and the right mouse button, as well as scroll wheel click to difrent letters and they still do the mouse default. any one know a fix for this would be appriciated.

Went to update my headset realizing i couldn’t find my dongle, and I am need of finding a replacement dongle for my blackshark v3 pro so i can update firmware,unless there is a way to bypass and just use wired connection

Hi!! I have been using deathadder v3 pro with my macbook for 6 months only and I lost the dongle which i use to connect wirelessly with my mac, my roommate got it mixed with trash and threw it away :(. Before I could have looked for it the building managemet has already cleared out the garbage bins and send it away.Is there replacement avaliable for this model if so how much does it cost and is it avaliable in any physical store since I want to avoid shipping charges?

Hi, I bought a Razor Enki “All day chair” a couple years ago, and unfortunately the left arm plastic piece that slides up and down broke. Was wondering if there is a way to get a replacement the rest of the chair is in perfect condition. 

I ordered for a giftcard but I was not given the complete info only download code 

I need to replace the cable that connects the soundbar to the subwoofer, I asked a support agent what type of cable it is and they said 2.5mm, but I just bought one and it isn't doing anything. Does anyone know what cable type connects the two units and where I can get one? 

Up until a few days ago, everything was working fine, but out of nowhere Windows stopped recognizing my Razer Wolverine V2. In Device Manager, I'm getting the 'Device Descriptor Request Failed' error. When I try it on another PC, I get the exact same error. There has been no liquid damage, drops, or physical impact, and all my software is up to date. I've already tried basic steps like restarting, re-plugging, uninstalling the driver, and tweaking power settings, but nothing helped. How can I fix this issue?

It's being near to 2 years I had my deathadder v3 pro and now it is clicking in moments like replacement on the mouse pad after a flick, or gentle slam when I'm moving it faster. And it happens in both right and left switches.Is there a solution?

Tenho o 7.1 surrond instalado no PC, meu headset é um Kraken, porém não funciona quando está conectado com adaptador de som USB. Como prosseguir nesse caso?

I Can not use my Wolverine V3 PRO 8k, I tried 8 different USB c cables and even unplug it from the controller to plug my phone in it charges. I check both ports they are clean. The last Time it was working was on May 24th, 2026. I tried to install firmware, but it can't find the Controller.

Hello Razer team,I’m taking the liberty of writing to you today to share my passion for your brand.It all started two years ago when my dad gave me my Razer headset. Since that day, I literally fell in love with your products and your universe. Today, I use several pieces of your gear, and I’m such a fan that I even gave a full presentation in front of my whole class about my Razer mouse!Unfortunately, I don’t have the financial means to buy a Razer PC, but I still wanted to share my story, my enthusiasm for your work, and thank you for making video game fans dream every day.If you’re organizing any contests, events, or hardware tests for the community soon, I would be more than happy to take part!A long-time fan,

Hi everyone,I'm experiencing a very frustrating issue with my Windows mouse cursor on a dual monitor setup (NVIDIA RTX 3060 GPU).The Issue: My main Windows mouse cursor gets distorted and pixelated during normal operation.Key Observation: When I press the Print Screen key using the screenshot tool Greenshot, or right after restarting explorer.exe, the cursor immediately looks completely normal, sharp, and smooth. Once Windows finishes loading/rendering in the background, the cursor reverts back to being distorted. This confirms the cursor image files themselves are intact and it's a hardware cursor overlay/rendering conflict. What I've already tried (without success): Closing Razer Synapse or removing it from autostart (the issue still persists) Resetting Windows cursor schemes and registry settings (Cursors path, Shadow value) Disabling "Enhance pointer precision" and pointer trails Adjusting DPI scaling (both displays set to 100%) and matching refresh rates Switching GPU sc

I am writing because I have not yet received the mouse I purchased. Although the order tracking indicates that it was handed over to a third-party carrier last Friday, I still haven't received it. When I check my account, it shows no recent orders. Here are the order details:Mouse Model: Razer Pro Click V2 Vertical EditionEmail address: [removed by moderator] Order number: RZTWAP [removed by moderator] Order date: August 31, 2026Payment method: Apple Pay

Hi,I have a Razer Blade Advanced from 2021 and I am also affected by the bloated battery (as mentioned several times in the forum already). The device is out of warranty and I am searching for a replacement for the battery model RC30-0367The model of the laptop is RZ09-0409AGD3Was anyone successful in finding a replacement for this model? It looks like it’s really hard, because the big battery resellers do not list this model. There are other like the RC30-0248, which are available, but according to a reddit thread, it fits except one screw. If possible, I would like to get a proper replacement.It’s really sad that there are so many reports about that issue for a laptop, that cost 2,5k back then…Thanks