Razer Support

So, when synapse is on, my mouse isn’t working, i can’t moove my cursor and buttons aren’t working too.. when synapse is off, the mouse work but i don’t have any profile :/ 

I’ve been using Razer gear for a while now, and credit where it’s due—the hardware is top-notch. The build quality, ergonomics, and physical performance of the devices are incredible, and it’s the main reason I keep coming back to the brand.That said, the software experience is completely dragging the hardware down.Lately, it feels like all the development energy is being poured into pushing trendy AI features that nobody actually asked for, while basic, everyday software stability is left in the dust. We don't need bloatware or AI gimmicks. We need Razer Synapse to actually work consistently without crashing, not detecting devices, and not just stop working.I mean can you guys make a Synapse-Lite or something. Please shift the focus back to the fundamentals: stability, speed, and reliability. Great hardware deserves software that just works quietly and reliably in the background. Pretty sure it doesn’t costs that much, even an Ai model can do it. Pretty sure its viable.

Recently I got the razer blackshark v3 headphones, and THX spatial audio sounds hollow/bad. I’ve spent plenty of time trying to fix the issue, though every source is outdated. I’m hoping i can find a fix that actually works.

The volume wheel works perfectly when I uninstall Razer Synapse. or when I don't sign in to it. but I don't want to uninstall the program because I use it for Snap Tap.

I’ve lost my razer viper v2 dongle and was wondering what to do to keep using is wireless because the dongle is sold out everywhere 

The mapping for the 2,3,5,6,8,9, and 11 and 12 keys is off. it is almost like the bottom two rows are stacked on the top two rows. Top row 1 8 9, second row 4 11 12, third row 7 2 3, and fourth row 10  5 6. This is super weird. It is set correctly in synapse. I have cleaned the mouse and connectors. Both other plates work correctly. Any help would be appreciated. 

Its ever RAZER FREYJA GONNA WORK? This feature had a lot of potential cmon RAZER show u re not one of those companies

Any solution to this? My headset will disconnect randomly or distortion. I already do full uninstallation and install back for my razer synap amd chroma app. How to solve this issue? By the way i have no problem using my wireless hammerhead earbud.

Is it possible to get a replacement dongle for the barracuda x chroma headset? I lost mine and it's the only way to use my headset with my ps5. The Bluetooth feature is not compatible with my PlayStation.

Hello Razer Support, I have a Razer Viper Ultimate (Model: RC30-030501), and the USB HyperSpeed dongle was accidentally physically damaged and no longer works. My serial number is: (*removed by moderator). I would like to know if it’s possible to obtain a replacement USB dongle, either under warranty or by purchasing one if necessary. Please let me know what information you need from me and the next steps.

Hi there! I seem to have lost the wireless dongle for my Razer black shark v2 hyper speed.  is there a dongle I’m able to purchase for it? 

Hello, unfortunately i lost my Razer BlackShark V3 PRO Dongle, how can I get a replacement? 

I just bought the controller yesterday and accidently broke the dongle. I cannot find a replacement anywhere. Which sucks because i really love this controller already

HelloI am writing to report an issue I’m experiencing with the product registration process for my newly purchased Razer BlackShark V2 X. I bought the headset today from Ukraine and attempted to register it via your official product registration portal to receive the 7.1 Surround Sound Activation Code.Despite multiple attempts, the registration portal states that the product has already been registered, even though I have not registered it before. This is very confusing, as the headset is brand new and was purchased just today.Here are the details for your reference:Product: Razer BlackShark V2 X - BlackDate of Purchase: (2026/07/29)Country of Purchase: (Ukraine)Email Used for Registration: I have no IDEA which email but my email address is - ( [removed by moderator] )Serial Number: S/N - ()

The headset has been working perfectly since I bought it until some days ago when I noticed that if I have the volume a little too high, it starts cracking and eventually the right ear stops working ‘til I lower the volume.It normally doesn’t reach this level, but I’m trying to see a movie that has overall high volume and even with a low volume in which I barely hear the movie I can still hear the cracking, so this is now becoming a concern for me.I don’t have any kind of Razer software installed, only the drivers automatically installed when plugging in the USB-C dongle, which is the mode I use the headphones with.

Is it possible to get just the handset mount separately, or to obtain a 3D printable design for it—specifically in a 1:1 scale?

Is it possible to get just the handset mount separately, or to obtain a 3D printable design for it—specifically in a 1:1 scale?

The mouse won't connect to the PC with 2.4 GHz, and even when plugged in, no charging lights or anything else comes on. The sensor is on i can see it, but I don't know why the PC isn't detecting it. I already tried with another pc and nothing.

Hello, I had a problem with my Razer Kraken V3 Headphones . Today, my Razer Synapse 4 updated on 30-07-2026 . After that, the sound in my Razer Kraken V3 headphones became terrible. The sound began to fluctuate in volume and there is a feeling as if someone in real time turns the equalizer, so the sound becomes unbearable. Also, if you start watching a Youtube video for example, the sound only comes on after 2-3 seconds and after that it also sounds terrible.Part of what has helped is disabling “Sound Enhancements” or turning on “Disable all additional effects” in the Windows 11 sound settings. But the problem is that doing so disables the entire Razer Synapse 4 program (i.e. all my profiles, EQ settings, and THX Sounds (spatial sound)).hope this problem will be solved, as I have been using spatial sound and equalizer in Razer Synapse all the time.

When i try to adjust the volume it wont work at both ends, The power button does work but only for pressing, (which is changing modes) but wont power off when holding the power button. I will provide 2 videos of the problem if i need to privately dm since the description doesn't take videos, Thank you

Razer Synapse shows a ‘FIRMWARE UPDATE AVAILABLE’ message. I get sent to this page https://mysupport.razer.com/app/answers/detail/a_id/19821 where I follow the instructions to update the firmware. I am able to successfully update everything except for ‘BIOS Firmware Updater v2.02’ released June 30th 2026. I follow each step from page https://mysupport.razer.com/app/answers/detail/a_id/15235 yet it still does not update from BIOS version v2.00 to v2.02. What happens after I press update and the laptop restarts is Razer Synapse still showing the firmware update message and then the BIOS updater still says that I am on BIOS v2.00. I have tried to multiple solutions from previous threads but none of them have worked. Please help, thank you.

Hey I have the Razer Naga pro. S/N 632127H16205941Bought Order Date: 11/11/2022Order #BBY01-806700978770 Best BuySo well past Manufacturers warranty Been having this damned issue on and off for YEARS and now I’m fed up with it completely:Much like a LOT of users on here I am now experiencing Phantom scrolling, and it is VERY CLEARLY a SOFTWARE BASED ISSUE! Out of nowhere, seemingly random I will automatically start scrolling down. Which then makes using my mouse IMPOSSIBLE, the ONLY thing that fixes it, is either starting or stopping Synapse. When my system launches synapse launches, then sometimes I get the scroll down issue, I stop Synapse, it stops as soon as the program is killed, sometimes less than 2 minutes later it starts doing it again I open Synapse and AS SOON as I see the Naga Pro tab load in it stops.I have done the following:Reinstalled windows completelyRemoved the default windows mouse driver, (Same issue with or without, though I do believe installing synapse reinstall

is there a single update that could not destroy something?i got my workflow saved on razer mouse it mostly consist of macros which have smaller specific macros since its mostly just detail changing while keeping the restafter the new update my macros that yet have worked perfectly fine last week (No i did not change anything in them) stopped working Its seems that now if macro consists of other macros/loops and then of commands like click etc the stuff after macro/loop gets skipped entirly Synapse version Version 4.0. [removed by moderator] Added pic to be exact in what I mean This is single macro that has 2 macros inside the stuff behind the cross just gets skipped while last week it worked perfectly fine

Hello, I had a problem with my Razer USB Sound Card device. A week ago, my Razer Synapse 3 updated to 20240718 (3.9.630.62714). After that, the sound in my Razer Blackshark V2 SE headphones became terrible. The sound began to fluctuate in volume and there is a feeling as if someone in real time turns the equalizer, so the sound becomes unbearable. Also, if you start watching a Youtube video for example, the sound only comes on after 2-3 seconds and after that it also sounds terrible.I have tried many ways to solve this problem, including reinstalling Windows 11. I have described them in the Razer Synapse topic: https://insider.razer.com/razer-synapse-29/cracking-audio-and-sound-volume-fluctuations-in-razer-blackshark-v2-se-after-update-synapse-3-20240718-3-9-630-62714-65042.Also, other people who posted in the last thread had the same problem.Part of what has helped is disabling “Sound Enhancements” or turning on “Disable all additional effects” in the Windows 11 sound settings. But th

Hi,The right side armrest on my Iskur V2 chair is broken - a chunk of the armrest foam broke off. Is there a chance to purchase a replacement armrest as a separate part?Thank you in advance!