Razer Support

Hello to everybody!Just purchased a razer ornata v3x.So,i dont know many things about synapses 3/ 4 and stuff,but the problem is that i downloaded synapse 4,i updated the app and stuff and its says that i need a firmware update for my keyboard with orange letters.I press the view online button on the right side,and i get redirected to the browser(google chrome)to a razer page that says error 404.Did i do something wrong during installation?I dought that to be honest.Keyboard works just fine,but it gets on my nerve to see this message every time,because it kinda reminds me that i have done something.

I only got my viper v2 pro 2 months ago, and out of nowhere it stopped charging or turning on. When I plug it in, no lights turn on, no windows usb sound plays, and it doesn’t show up in the razer synapse dashboard either. I tried tapping the power/dpi button on the back, and I also tried holding it down for different amounts of seconds, and still nothing.It was flashing red before this all happened, so I believe it ran out of battery.I left it plugged in for 30 minutes just to see if it could gain a charge while unresponsive, but I still can’t get it to work.Has anyone seen this happen before? Is there anything I can do to get it working again?

After upgrading my PC to windows 11,  my headset will suddenly disconnecting and reconnect, sometimes it only happens once an hour, sometimes even back to back.Fixes I have tried to no avail:Reinstalling & Updating Synapse and ALL used Razer SoftwareChanging various settings within Windows like spacial audio and exclusive accessI have reinstalled audio driversI have reinstalled usb driversYes all my drivers are up to date (including the ones specifically for my headset), yes windows is up to date.I have verified that my headset works completely fine on several other pcs and macbooks with zero issues and that it is not just a specific usb port not working.I am running out of fixes online and am trying not to just buy an entirely new headset.

Well i just bought this headphone it is great but when i open pc and turn on bluetooth (7 second pressing) it doesnt connect to pc. Every single time i have to open bluetooth and connect device it is same in my android phone. How can i fix it. It works great with dongle but i dont have many ports in my pc.

The title says most of it. I want specifically nice gaming clips of the TTK Testing Matches (first-person shooter). I press the shortcut for clipping and it refuses. Do I have to restart PC or something I tried closing ROBLOX, then launching it through Razer Launcher - same problem.

Недавно я купил наушники Razer Blackshark V2 X. Я хотел активировать 7.1-канальный звук, но столкнулся с проблемой (скриншот прилагаю). Я купил их в надежде протестировать 7.1-канальный звук, и мне это очень хочется.Ошибка: Этот продукт уже зарегистрирован. Если вы его еще не зарегистрировали, пожалуйста, свяжитесь со службой поддержки.Возможно, кто-то другой нашел код для моих наушников, или код был передан другому пользователю с аналогичной проблемой.Я могу выслать вам серийный номер или другую информацию.Переведено с помощью Google Переводчика 

Hello Razer Support,I recently purchased a Razer Kraken V3 HyperSense from a local computer store in Pakistan. The headset was brand new and came in its original sealed box.The headset is working perfectly. It is detected by Windows and Razer Synapse, and all features, including RGB lighting and HyperSense, function correctly. However, when I try to register the product or verify the serial number on the Razer website, I receive a message stating that the serial number is not recognized. I was registering it to obtain the 7.1 surround activation codeI would appreciate it if you could verify my serial number and let me know if there is an issue with the registration database. I can provide the following if needed:Photos of the headset Photos of the serial number label on the headset and the boxThank you for your assistance. I look forward to your response.Kind regards,Sarim Sheikh    

Hello everyone,I recently bought a brand-new Razer Huntsman V3 Pro TKL keyboard from an official retailer. However, when I tried to register my product online to complete my setup, I encountered a shocking error message:"We are unable to provide support for the serial number because it has been reported as a stolen product."This is a completely sealed, brand-new product, and I have the official purchase invoice/receipt in my hands. I’ve heard this can happen due to a database glitch or a false flag on certain product batches.I cannot access the standard "Submit a Case" page on the support site due to technical issues loading the links. Can a Razer Support Staff or Moderator here please reach out to me via Direct Message (DM) so I can provide my invoice and serial number to get this sorted out?Thank you in advance for your help!

Hello,I need to swap the battery of my 2023 Blade 14 (RZ09-0482x), but I can’t seem to find an official replacement anywhere. How do I purchase an OEM battery? Thanks in advance! 

It started happening  a week ago on bootup and have been waiting for a solution.  I saw support reach out privately to other people in similar threads so I’m hoping that will help solve this.

My chair was broken recently and I need a Chair base replacement for the next parts:Base plate (F on the Razer manual) Gas Lift or piston (H on the Razer manual) Wheel (C on the Razer manual) Plastic cover for the piston (G on the Razer manual)My chair is out of warranty with the next serial number: (removed for security purposes)Please send my the costs for these replacements parts to fix my chair… Thanks in advance,Miguel Gonzalez

As the title says, im looking to buy a replacement microphone for my blackshark v3 pro microphone due wear and tear. Im not looking for a free one just looking to buy one. Thank you

Dear Support Team,The USB dongle of my Razer Viper Ultimate mouse is broken.During operation, the USB dongle suddenly stopped working. There are constant connect and disconnect processes, regardless of whether the dongle is used in the dock or directly in the USB port.The same error occurs with a different computer.The mouse works perfectly with a USB cable.I hope you can help me.Thank you in advance.

Hi,I have a Razer Blade 15 Base 2019 RZ09-03009.Whenever I enable Secure Boot in BIOS, I get this error:“Secure Boot Violation: Invalid signature detected. Check Secure Boot Policy in Setup”The BIOS updater v1.03 says detected components are up-to-date.My Secure Boot screen shows:- System Mode: User- Secure Boot: Not Active- Vendor Keys: Active- Secure Boot: DisabledThere is no Key Management / Restore Factory Keys option visible in BIOS.I already tried Optimized Defaults in BIOS, but the same Secure Boot Violation message still appears when Secure Boot is enabled.I need the official Secure Boot/UEFI policy repair tool or instructions for this model.Thanks. 

Hi there,I've had a Razer Blade 15 (2022) Advanced model since 2023, and I really like the machine—it’s a beast!Over the last couple of years, the laptop has mostly been plugged in at my desk. I’m trying to use it unplugged now, but the battery seems to drain incredibly fast (no more than 20–30 minutes). This is happening even though I'm only browsing the web, have the RGB lighting off, and dropped my screen down to 60Hz.I think it’s time for a battery replacement so I can use my laptop away from my desk again. I’m reaching out here because I want to get an official Razer battery with a proper guarantee, rather than relying on third-party parts.It would be great if you could help me get this sorted out.Thank you,Toni

Hi there, My Razer blade 15 advanced was charging and when i disconnected the charger to take it with me I noticed the frame was not flush so I pressed it together and the battery blew out smoke. I quickly ran outside and tossed the smoking laptop to the ground and it burst into a small fire. Why would this happen? This is so dangerous, it could’ve been so much worse but thankfully I was downstairs by the sliding door.

I have razer blade 16 it is basically brand new I’ve only played minecraft on it. I often use an external wireless mouse which works fine, but sometimes when I wanna use my mousepad it does not work. It does not track my finger well or skips and jumps all over the place. It will sometimes randomly click and overall just not follow where my finger is going.I have updated the drivers, uninstalled the drivers, reset the laptop, and I just dont know what else to do. It is really frustrating to spend this much money on a computer and the mousepad of all things is what doesnt work. I am open to anything and everything. The laptop is out of warrenty cause im lazy and waited to long to deal with this problem. I am willing to take it in and pay for it to get fixed if Im sure that will solve the problem. Let me know if there is any other information needed and I will try to reply quickly.

Todos os métodos para reinstalar o firmware no modo de segurança não funciona já tentei todo, só fica ligado a luz do led do dpi em verde e dentro do mouse fica ligado a metade da luz verde abaixo do chip que tem que code

I have a Razer Viper Ultimate with the Mouse Dock Chroma. I’ve owned this mouse since October 2023, and it worked perfectly until a couple of days ago. After I cleaned my desk and reconnected the wires to my PC, the mouse started constantly disconnecting and reconnecting whenever the dongle was plugged into the dock.I have checked the cable and tried various USB ports on my PC, but the issue persists. I also updated the mouse firmware and used the Razer Mouse Pairing Utility to reconnect it, but nothing changed. To test the dock, I plugged my phone into it; it charged without any issues, and the connection didn't drop. Interestingly, the mouse still charges when placed on the dock, but the data connection for the dongle is unstable. My warranty has expired, and I can't afford a replacement right now. I’m not sure what to do next.

Hello Razer Support,I am experiencing an issue with my Razer Basilisk V3 X HyperSpeed when using the 2.4GHz HyperSpeed USB dongle.The mouse randomly disconnects or becomes unresponsive for about 1–2 seconds, then reconnects automatically. During this time, the cursor freezes and I cannot move or click.I am using an Acer Nitro V 15 (ANV15-51-50UV) laptop, which only has USB 3.2 Gen 1 Type-A ports. Therefore, I am unable to test the mouse with a USB 2.0 port.I have already tried the following troubleshooting steps:Replaced the battery with a new one. Tested all available USB 3.2 ports on my laptop. Moved the dongle closer to the mouse. Disabled USB power saving in Windows. Updated Razer Synapse and checked for firmware updates (if applicable).The issue only occurs when using the HyperSpeed USB dongle. Could this be a hardware issue with the dongle or the mouse itself? Are there any additional troubleshooting steps I should try, or would this be covered under warranty?Thank you for your a

I rely on my audiophones but since I am new to technology, a friend told me that I had to install the app and create my account. When trying to register my product, she asks me for a code, but I check the box and can’t find it. Is there any way to recover this code?

Hi guys, and gals. SO yesterday everything worked fine, today however that’s not the case. My control hub doesn’t even show a single light, but it beeps when I turn the headset on like it’s connecting, but there’s no audio, nor is there any detection from windows or synapse. I’m completely baffled because I can’t reset something with no detection, my headset is in hyperspeed wireless mode, but still no audio, lights, or anything from the hub. The headset works when it’s plugged in, but I work from home, I can’t have it wired in 24/7 in case I have to switch desks for a task or something of the sort. I really love this headset it’s not even a year old I’m kinda at at a standstill. Does anyone know of a fix for this? I don’t have $400 to replace it. 

Tenho Um mouse razer viper mini to jogo com ele para min gosto muito acho um mouse muito bom para suprir minhas necessidades acabei indo jogar depois do serviço e meu mouse nao pegada os botões direito e esquerdo mais restante funcionava vi que ele tem ums switches nao sei se queimou ou se e outro problema queria uma ideia o que podia ser para consertar nao queria comprar outro preço esta muito fora do mercado na minha região 

Hello,I purchased a $50 U.S. Razer Gift Card, but when I tried to use it, it showed a gift card balance of $0. I believe the card may have been redeemed before I was able to use it.Could you please check:Whether this gift card has already been redeemed.The date and time it was redeemed.Whether it was redeemed before I attempted to use it.I can provide the card number, PIN, and proof of purchase if needed.Thank you for your assistance.

How can I change my email on Razer without a verification code?? I no longer have access to my email. Please help.