Razer Synapse

I’m currently using 2024 Razer Blade 14 and updated to the latest version of Synapse 4 on May 7th. Immediately after the update, I started experiencing the following two issues: Since the update, there's a bug causing the volume of THX Spatial audio to be lower than the set level. I usually set the volume to 8 with THX Spatial audio enabled. However, after restarting the laptop, even though the volume setting still shows 8, the audio output is noticeably lower. Upon investigation, I determined that Synapse 4 is causing this issue. Changing the sound setting in Synapse 4 from THX Spatial audio to Stereo and then back to THX Spatial audio temporarily fixes the issue, restoring the volume to its correct level. There's also a firmware update notification bug. When opening the Synapse 4 app, I receive a notification indicating that a firmware update is required, providing the following online link: https://mysupport.razer.com/app/answers/detail/a_id/13930. This link directs me to the BIOS

I have been experiencing this issue where some of my keys on my “BlackWidow V3” keyboard stop working sometimes but in a super weird way. I’m pretty certain that it’s and issue with Synapse 4 because the key’s immediately start working again after I focus the Synapse application. From what I noticed is that it only effects lower case “h” and “c” and possibly “k”. When the issue occurs I can type the uppercase variant’s, of the before mentioned keys, just fine but still get no input when lowercase until I tab out of the game and refocus the Synapse application. It makes me wonder if this issue could be caused buy “Full-screen Windowed” games/applications because I stumbled into similar Issue while using OBS and an eye tracker where the stream video would bug out the second the game was tabbed back into (Counter-Strike 2). Some other person experienced the same exact issue but in Call Of Duty. So in both of those games, they have quite a few compatible issues caused by their Anti-Cheat s

MY HEADSET DOES NOT APPEAR IN THE SYNAPSE PROGRAM, WHAT SHOULD I DO?   

headphones still cant load, profiles are still broken, and it crashes every 3 seconds. no Im not sending logs or anything, the last time I did that I was told there is nothing wrong. waste someone else's time.

Ive tried multiple times to install, reinstall, clean, etc.  All the suggestions provided including trying to install previous version.  No matter what, synapse doesn’t recognize the laptop.   

All Cryo Pro Ultra Resolutions within the Synapse 4 Camera Processing tab are for NTSC - ie they are all 60/30 FPS. I am in the UK and require resolutions for PAL - ie 50/25 FPS, for camera input into the software I use.Although I set the image anti-flicker to 50Hz, as used by PAL, the Synapse resolutions don’t change to suit.Any chance of an update or info’ how to use the camera on PAL sytems?

Currently, when a macro includes a long delay (e.g., 90 seconds), it becomes impossible to interrupt or restart the macro during that delay. The macro must finish the full wait time before any new input — even from the same hotkey — can trigger a new loop or restart the macro. This behavior limits responsiveness and flexibility, especially in scenarios where the user needs to adapt mid-loop. Please consider adding functionality to: Interrupt or reset a running macro immediately, regardless of how much delay time remains. Optionally allow delays to be non-blocking, so pressing the assigned macro key again can cancel or restart the macro on demand. This would dramatically improve the responsiveness of macros with long or variable delaysThank you for your work and continued updates to Synapse!

Since installing Synapse for Mac, my Naga V2 Pro is experiencing intermittent disconnects over 2.4 that it did not have before Synapse for Mac.

Hi. I’m bought Razer Naga V2 Hyperspeed and never use Razer before. I create Macro with “5+Left Click” and assign to mouse button with Play while assign key is press ( I think it’s same “repeat mode” in LG Hub).I found if i press hold macro button then release , sometime it stop at “5” left click not come after that. on LG Hub if i press hold then release macro it’s always call “5+Left Click” every-time no interrupt. Do I make something wrong with Synapse 4? or it’s normal thing for Razer Synapse 4?

When I download synapse 4 and transfer my profiles, my macros that worked when I was using synapse 3 do not work correctly and are imperfect. For example, in a game, when I set the weapon to not ricochet, it does not control the weapon ricochet correctly, what is the reason for this and how can I solve it? 

The problem is there no delay when i press media up first register and the following registers, so unless i click and release real quick, it raise or decrease volume by 4 level instead of just 2. This was not like that back when i was using Synapse 3. It happened with synapse 4. Razer keyboards (especially with Synapse 4) often send rapid repeat signals for media keys (volume up/down), with almost no initial delay — unlike most other keyboards, which typically have a built-in delay before repeat kicks in (just like regular typing keys).Synapse 4 lacks a setting to adjust repeat rate or debounce time for media keys — unlike some other manufacturers (e.g., Logitech with G Hub or QMK-supported boards). 

I don’t know if it’s Synapse 4 bug/feature or my specific problem, but as it happened after I switched to Synapse 4, I’ll post it here:During Windows logon keyboard lighting is completely turned off. It makes it difficult to enter passkey in the dark. It wasn’t a case with Synapse 3.Windows 10 / Huntsman TE (connected via USB hub)

I want to run bot SignalRGB and synapse simultaneously, since each of them had features other doesn’t. I forced to sacrifice periphery control for getting rid of that insane strobe, I receiving, because of chroma overriding. That would be a massive QoL. Chroma (even via razer ARGB hub) doesn’t give that much of control for my components such as proper AIO fans positioning or RAM/GPU strips, while also has no way to build a fully custom simple HTML/XML file unlike Signal, forcing you to use that atrocious interface for component interactivity. I’m uncertain about my further brand support, since it’s central control software sabotages brand ideology as aesthetical and high-perf products for average consumer. Design team work is great, QA and Software teams results are questionable. 

I downloaded the software on my mac, but the mice I’m using is not supported, I would like to know if it has a chance of being supported, model(BASILISK X HYPERSPEED) RC30-031501 Gaming Mouse

Installed Synapse 4. The Alt button stopped working (round over the stick). The installed macros are not launched, it does not respond to clicks.no problem with Synapse 3. upd . The problem was solved by rebooting and transferring USB

Players who bought your flagship mice (currently supported mice on Mac) are not going to use it on the MAC (Or won’t be their Primary PC). So optimize the midrangers first!!!. Currently DA v2x selling well in India. So there would be more of them paired with  MAC.

This is my second da v2x mouse. recently switched to mac and I was about to buy either mx master 3s or 304 because synapse not supported on Mac. 20 days before I saw the Mac version of the synapse. I ordered  v2x hyperspeed…. now I can’t utilize the software because of the mouse isn't supported 💁. pls make the synapse support the Deathadder v2x hyperspeed😭 soon 🫡.

Good day 

Hi! My mouse is displayed as a black version. Serial number is also displayed as NOSERIALNUMBER. How can I fix this issue? 

I have the new Razer 16 inch with nVidia 5090 graphics card. Unfortunately, the manual fan control does not work in the Synapse 4 software!I can set all the curves manually the way I want. And what is completely bizarre is that the theoretical values are even displayed at the top of the hardware monitor.But: The fans don't do what they should do! Even when the display shows 0 revolutions, you can clearly hear both fans. Even if the CPU and GPU temperatures are below 45 degrees.If I set the curve to maximum, nothing changes, the display then shows 5,000 rpm, but the noise doesn't change! So they just keep spinning as before.If I set it to automatic, everything works as it should. Even when a fixed number of revolutions is set. However, as the lowest value here is 2000, this is too loud for me in a quiet environment.I wrote to support about this, but all I got were completely useless replies asking me “about the type of noise” and asking for videos that I couldn't provide within 24 hours

It never goes to zero. It always fluctuates between 0,1 and 2 percent. Why? What exactly is it doing in the background that it requires constant work?

i use last mac os on m4 .i test it on bluetooth and 2.4 connection but not worked

First, thank you for finally bringing this to Mac—I’ve been waiting for this for ages!I'm using the Razer Basilisk V3 Pro Optical Gaming Mouse, and I've noticed an issue where, when I left and right click simultaneously, the cursor disappears. The right-click menu will show up, I can only scroll up and down, and if I left-click, the menu exits and the cursor returns. I first noticed this in a game where I use both clicks to run while moving the camera with the mouse. This bug locks my screen, making it difficult to navigate other areas if I’m not paying attention. Has anyone else experienced this, or is there a setting I should check? I also noticed that the issue is especially sensitive when connected via Bluetooth.

I was using the mouse with a third party software as side buttons could not work. With this application I managed to get to work the upper 2 side buttons but not the bottom one. Today I noticed a synapse for Mac so I installed but it is not finding my device. My mouse is connected via bluetooth.

Hello, A long time ago I bought a razer Naga.I created a lot of macros and profiles, to play video games at home but also to bring my mouse at work and being faster.At work I just had to plug the USB receiver and I could use all my 12 macros (and more with hypershift) without any problem.But now that I installed synapse 4, nothing works, it says macros require Synapse but it wasn’t the case by the past.Will it be fixed later ?Can I fix it by myself ?Why my macros aren’t anymore stored in the mouse too ? It’s really disappointing that everything was working and now all my macros for work are useless :( RegardsLux