Unanswered questions | Razer Insider

Unanswered questions

11356 Threads

azrezident
azrezidentInsider Mini
asked in Razer Support

Tartarus Pro went through warranty RMA process but was not completed.

I went through the long drawn out warranty process on Tartarus Pro.  To speed things up I purchased another unit through Razer, once that was received, sent the RMA unit in.  It has been over 1 month and I have not received money back or repaired unit.  RMA ticket is shown as closed.   I can’t seem to find a way to contact Support other than through this forum.

0
azrezident
1 year ago
Artichokeheadcamp752
Artichokeheadcamp752Insider Mini
asked in Razer Support

Issue with syncing headset to synapse, driver error?

Synapse can not detect my device, I have already followed the support video of this and checked updates, reinstalled synapse & checked the USB port but can still not get it to connect.The headphones are working, but not with synapse.In my devices underneath Razer kraken kitty Edition it also states “driver error”.Does anyone know what the issue might be? 

0
Artichokeheadcamp752
1 year ago
Y
Yoru06Insider Mini
asked in Audio

Spilled water on my headset

I accidentely spilled a few drops of water on my blackshark v2 s wire, is there a problem? Can i send em to warranty?

0
Y
1 year ago
RustyRedtruckauto174
RustyRedtruckauto174Insider Mini
asked in Razer Support

CP no llegaron .

Compré mis CP pero está vez la página no me pido el ID y ahora mis CPs no han llegado.

0
RustyRedtruckauto174
1 year ago
JASPERWheatsolo359
JASPERWheatsolo359Insider Mini
asked in Razer Support

Razer Blackwidow V3

Quick question is this supposed to happen on keycaps? I cleaned the keycaps by taking them off and then soaking them. It doesn’t show much in the picture but on some parts it is dimmer 

0
JASPERWheatsolo359
1 year ago
SOLOPIG17
SOLOPIG17Insider Mini
asked in Mice and Surfaces

help me how to fix this

 

0
SOLOPIG17
1 year ago
D
Dunkerz1234Insider Mini
asked in Razer Support

razer wolverine chroma v2 died after firmware update

Idk what to do tbh it keeps vibrating and won’t turn on after the firmware update I paid £150 for this controller and I didn’t even break it I ain’t happy 

1
Razer.Speedcr0ss
1 year ago
V
venturePaleViolet517Insider Mini
asked in Razer Support

razer true hammerhead x sizzle ?

Razer true hammerhead x There is a crackling sound from the left earphone. What should I do? I just bought it.

1
Razer.Speedcr0ss
1 year ago
P
PaladinDragonInsider Mini
asked in Razer Support

Razer Mouse Right button Not alway working

So I have had a Razer Naga, and a Razer Naga Epic.Both devices seem to have a Malfuntion with their right mouse button (Button 2). It does not always stay clicked down when pressed and will randomly release on it’s own. I bought the naga epic to replace the naga. I have done FULL uninstall/reinstall of all  Razer software, Fully updated windows, and run the whole gambit of trouble shooting including moving to other USB ports and testing on another PC. It still acts up no matter which mouse I try.Updates don’t take when I try and update unless I do the Full Uninstall/reinstall each time btw.I also have a Tartarus that works fine, and a Cynosa Chroma Keyboard.Any reason why this is happening? Any fixes for it?

0
P
1 year ago
K
KensuluInsider Mini
asked in Razer Support

Battlefield 2042 Keyboard Lag

When playing Battlefield 2042 I get a serious lag in keyboard. I used to be able to fix it by shutting down the Razer Synapse software but that is no longer the case, acts the same as before. What the heck am I to do to fix this lag? 

3
K
1 year ago
V
VepblogInsider Mini
asked in Broadcaster

https://vepblog.com

https://vepblog.com

0
V
1 year ago
Fati2323
Fati2323Insider Mini
asked in Razer Support

Razer kurtarma kodu

Razer kurtarma kodumu kaybettim ve kimlik doğrulama kodu eşleşmiyor çözümünü bilen varsa söyleye bilir mi  

0
Fati2323
1 year ago
Y
YunnubInsider Mini
asked in Razer Support

Razer Kraken Neon earpads

My question is are the earpads replaceable on this old headset as its peeling like mad and i’d like to replace the earpads if I can rather than buy a new headset.

0
Y
1 year ago
G
GalaxyBgInsider Mini
asked in Razer Support

Synapse 3 not detecting mouse and keyboard but detects mousepad.

Hello! I recently reinstalled windows completely and now my keyboard and mouse are not detected by razer synapse after downloading it but my mousepad is. Before reinstalling it worked completely fine so I thought it might be windows and tried reinstalling again but same issue. I also tried reinstalling synapse 3 but same thing persists. I have a Deathadder V2, Ornata Chroma and Goliathus Extended Chroma. I tried them on my brother’s laptop and they were detected there. How can I fix this issue on my PC?!!!FIXED!!!

0
G
1 year ago
Mauvelousvisionfast301
Mauvelousvisionfast301Insider Mini
asked in Razer Support

ideaideia

Hello, good afternoon Razer, my name is Wenderson I know that rezer likes technology I have an idea for a technological project called translator glasses With translator glasses you can read books from other countries, read menus from another continent, read translations of names of foods in supermarket, know where you are, watch legendary movies in another language, you can choose the language of the country you want to translate to your native language It could work via bluetooth with the cell phone's wi-fi because it would be a new revolution I had this idea thinking that many people had difficulty learning other languages, and they had difficulty when they went to buy something without understanding what was written. , it can be something useful Even for gamers who play in another language streamers And I would like to talk to Razer if you are interested in me if you want to buy the idea I am available 1. Or you negotiate with me and buy the idea 2 . Or Razer sells my idea and give

0
Mauvelousvisionfast301
1 year ago
Telemagentasitepulse917
Telemagentasitepulse917Insider Mini
asked in General Discussion

pete

ehat is this

0
Telemagentasitepulse917
1 year ago
P
ProvenBigDaddyInsider Mini
asked in Razer Support

some keys not working properly

BlackWidow Ultimate Stealth 2016 editionMy E key and Backspace key have to be pressed way too hard to work, sometimes multiple presses are necessary  to make them work. I'm typing on a $20 keyboard that is 15 years old that never had issues like this. I understand that the keyboard is out of warranty, but I wanted to know if this is planned convalescence or poor design in the first place? should I replace parts or just go back to my 15 year old keyboard that works better than the blackwidow?

0
P
1 year ago
ProfessionalGamer0
ProfessionalGamer0Insider Mini
asked in Razer Support

Razer Deathadder v2 Mini having issues when clicking and dragging/ holding left click

I recently bought a Deathadder V2 Mini off Amazon about 2 months ago, and as of recent anytime I try to hold down the left click button (to say, fire a weapon in a game or click and drag files), it will randomly stop, or count as a single press.I’ve noticed that applying the bare minimum of pressure will allow me to actually keep it recognized as a hold click, but its unconventional.I don’t have a warranty nor can I return it so I want to know if there’s any solutions to this problem.

0
ProfessionalGamer0
1 year ago
insiderBeigeever646
insiderBeigeever646Insider Mini
asked in Razer Support

Naga Trinity Wheel resists too much against turning it

I recently bought the mouse. its all fine and it works. The wheel thought, has a very hard resistance against being turned to scroll up and down in a mechanical way. its much more work needed to turn it than the naga 2014 I had before. Can this be fixed?

0
insiderBeigeever646
1 year ago
LeodaganQC
LeodaganQCInsider Mini
asked in Console Peripherals

Razer hammerhead hyperspeed USB A?

Good day, Quick question: the dongle for these earbuds connect to USB-C.  I want to use it with my PSVR2 who is already connected to the USB-C port.  Will the dongle work with an adapater and connected to the USB A port ? (regular USB)

0
LeodaganQC
1 year ago
R
r1enjiInsider Mini
asked in Razer Support

Razer Blade 15 Advanced Model 2019 - Games under 20FPS

Hi there,I have a laptop Razer Advance Model 2019 that was working properly and suddenly the battery blew up and I had to remove it. Although it works correctly for normal use, no game runs properly (Rust ran at 20fps). Try to reinstall the operating system and all games, all drives are up to date, installed razer software including booster. I removed the battery and it is connected to power. Nvidia configured for high performance. I don't know what else to do. When I ran performance test, result are fine. Even FPS are 90-200, but on the games is impossible even play. I factory reset 3 times.

1
R
1 year ago
M
MizuSigurdInsider Mini
asked in Mice and Surfaces

Razer Deathadder v2 Pro power switch not working

Recently bought this Deathadder and worked perfectly for about a month and a half. The problem is I can no longer use the wireless modes since the switch to activate them is not working. How can I possibly solve this? 

1
FiszPL
Vanguard
1 year ago
L
lixiang200318Insider Mini
asked in Razer Support

Customer service attitude issues

After-sales customer service could not solve my problem, and the answer to the question was not what I asked, but I did not have any effective complaint channels

1
FiszPL
Vanguard
1 year ago
atomicalex
atomicalexInsider Mini
asked in Razer Support

unable to use laptop Fn key functions - BlackWidow V3, Lenovo Thinkpad

I’m not sure how to search for this.I have a full sized Blackwidow V3, ISO format. I am unable to use my laptop Fn keys for their functional behaviours (brightness, etc) because FN is defacto remapped to Hypershift, and it is not possible to reassign the Fn function to any other keys. I even have spare keys (yay ISO). How do I get around this? How can I get my brightness keys back? What am I missing?

1
FiszPL
Vanguard
1 year ago
R
RZ05-01720100-R3R1Insider Mini
asked in Razer Support

THX отсутствует, как бы я его не переустанавливал

 

0
R
1 year ago

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