Unanswered questions | Razer Insider

Unanswered questions

11358 Threads

ONYXCyanProcesssharp620
ONYXCyanProcesssharp620Insider Mini
asked in Razer Support

razer ripsaw hd ps5 audio not working

hello everyone i had just gotten a razer ripsaw hd so i could not only record my gameplay but also stream and i am having trouble with audio there is none i have tried everything i could new hdmi changing every audio setting i could but nothing works feels as if i wasted my money 

0
ONYXCyanProcesssharp620
1 year ago
heavenurbanOrangePeel809
heavenurbanOrangePeel809Insider Mini
asked in Razer Support

Razer laptop repair times

Hi, Has anyone had experience with repair times on Razer laptops recently?  They have had my laptop for over a month with no updates in the case.  Anyone from support I chat with ends up being in the peripherals team and unable to help.   This is in the USA.

0
heavenurbanOrangePeel809
1 year ago
Z
zgortInsider Mini
asked in Razer Support

Blackwidow V3 Pro - Swap between wired and wireless

Any update on if swapping between wired or wireless is possible?  I would love to use this keyboard on 2 computers, but cannot make the keyboard go to wireless when it is plugged in - the wired connection always takes the priority despite the switch on the side.It will work if I unplug the cable - my concern is frequent swapping is annoying and may wear out the plug.Thanks for your help!

0
Z
1 year ago
R
Revalorise.Insider Mini
asked in Razer Support

i cant solve the issue

 

0
R
1 year ago
G
GraidunInsider Mini
asked in Razer Support

Missing Commercial Invoice

Hello, I have recently made an attempt to return a Mouse Dock Pro and wireless puck that doesn't charge and received a shipping label. Unfortunately I could not send the return because FedEx states I also need a commercial invoice which I did not receive. How do I obtain the commercial invoice or was I suppose to receive it with the shipping label? Thanks

0
G
1 year ago
CornellRedPERIDOTever837
CornellRedPERIDOTever837Insider Mini
asked in Razer Support

Razer Basilisk Unlimited side switch not clicking, suggested replacement?

As stated on the title, one of the two side switches no longer clicks, second switch works fine. This is definitely a handwear issue. Scoured the internet but I cant find a clear replacement, can anyone recommend one? Would need EU shipping.

0
CornellRedPERIDOTever837
1 year ago
YoanVds
YoanVdsInsider Mini
asked in Razer Support

Razer Basilisk V3 Pro Lighting serious bug

Hello all, I purchased the Basilisk v3 Pro and the dock separately like a month ago.All worked fine, since today.The mouse was charging on the dock, and only the center logo rgb was on. I let it be since I was not on my computer.When I turned on my computer again, the RGB lighting stuck with only the logo RGB working!I tried turning off and on my PC, my mouse, tried another PC with Synapse on it, tried BT, installed the latest firmware (1.0.1.0 if I remember) but STILL NO LIGHTING ON THE OTHER LEDs! I have not spent more than a thousand euros in Razer HW for Synapse to bug this way now!Help me fix that please!

6
YoanVds
1 year ago
D
Deadly18Insider Mini
asked in Razer Support

Unrecognised serial number

I’ve been trying to register my razer products and the headphone for the 7.1 surround sound code but it keeps saying UNRECOGNISED SERIAL NUMBER. I tried changing the letter and tried it multiple time but couldn’t get through. It would be huge deal if someone could help me

0
D
1 year ago
B
BAR151015Insider Mini
asked in Razer Support

Kiyo Pro Drivers

I have a Kiyo Pro that has stopped working (windows 11) when I had my mother replaced in my desktop. The original M2 DD went back in and everything is fine apart from the Kiyo Pro as this is now not recognised. If I unplug it and plug it back in (tried all USB ports) I get the Windows chime so it is recognising that it has been connected. Looking at the drivers in device manager there was an issue, but updating the driver didn’t work and posted an error. I’ve done a total uninstall of both the drivers and the synapse software, restarted and done a clean reinstall. Synapse is fine, but the camera drivers won’t reinstall. The message states that the drivers have been found but can’t be downloded due to an error. I have plugged the camera into a laptop and it has worked fine.

0
B
1 year ago
Striderzx
StriderzxInsider Mini
asked in Razer Support

[2-STEP AUTHENTICATION] Lost my Phone.

Hi,Recently I lost my phone, and I have no backup codes setted.Can't do anything, to set a backup code, I need the phone number, to set a new phone number, I need the old phone number...Hope anyone can help me, thank you.

4
epuzxas
1 year ago
W
WayasUhleraraInsider Mini
asked in Audio

How to reduce headphone volume on PC?

I have been facing a persistent issue with my headphones, which are excessively loud even at 1 percent volume and cause my ears to ring. To address this issue, I have been using a program called Equalizer APO, which allows me to lower the headphone sound on my PC.However, despite my efforts, Equalizer APO always lowers my microphone sound, making it too quiet for people to hear. As I plan to start streaming, this is a major concern as it forces me to choose between preserving my hearing and having a functioning mic.Ideally, I am looking for a USB to USB device that can be placed between my headphones and computer to turn down the sound without compromising the quality of my 7.1 surround sound. I am seeking a device similar to a sound board or audio box, but so far, the ones I have come across do not offer USB to USB functionality.My primary goal is to lower the volume of my headphones without affecting my microphone sound.

0
W
1 year ago
officialdzul
officialdzulInsider Mini
asked in Razer Support

I`ve no longer access to old number. So i buy a new one. How to change number?

I`ve no longer access to old number. So i buy a new ome. How to change number? and how to receive code by email? 

0
officialdzul
1 year ago
Hellsbells4121
Hellsbells4121Insider Mini
asked in General Discussion

Does Razer have its own streaming platform like streamlabs obs etc?

I was wondering if Razer has its own streaming platform to use such as the likes of Streamlabs obs, twitch, streamelements etc.The products I have used already are amazing and would like to think that one day could stream on a Razer platform showcasing Razer gear

3
B
1 year ago
DarkYellowloadhead360
DarkYellowloadhead360Insider Mini
asked in General Discussion

Have any of you used a bitcoin mixer before for anonymous transactions?

Hey guys, have any of you used a bitcoin mixer before for anonymous transactions? I've been doing some research on how to improve my privacy when using cryptocurrencies, and I'm curious about how effective these mixers are.

3
B
1 year ago
LiseranPurpleeverfun533
LiseranPurpleeverfun533Insider Mini
asked in Razer Support

razor kraken TE and Xbox series x in

The salesperson at Best buy told me the razor kraken TE was able to be connected to the Xbox series x with the USB controller having full 7.1 surround sound. Is this true? I can't seem to get it to work. I plug in the headset USB to the front of the series x but don't get any sound. Thoughts?

1
FiszPL
Vanguard
1 year ago
B
bitStizzaEMERALD865Insider Mini
asked in Razer Gear

Razer synapse not detecting my headset

Hi, razer synapse not detecting my headset.My headset; Razer blackshark v2 x usb Pls anybody help me. I watch this video  and i tried many things but it didn't work.Pls i need help.

3
FiszPL
Vanguard
1 year ago
Sclidous
SclidousInsider Mini
asked in Razer Support

Razer Blue Screen Cannot Unlock Safety Lock

Hi, I have just bought and unpackaged the Razer Blue Screen. However, the safety lock does not seem to unlock when I push the tab in as per instructions, preventing me from extending the blue screen from its collapsed state. I tried pushing hard and wiggling the tab as I pushed in, but to no avail. I tried pulling in case it was already pushed in but that doesn't seem to be the case either. Anyone else run into this issue? I feel like I might have received a faulty item. Thank you.  

0
Sclidous
1 year ago
guidepulseFuchsia540
guidepulseFuchsia540Insider Mini
asked in Razer Support

Something is not working.

When i am downloading  razer, i choose the first item that its showing me then i download, then its ask me to connect or create a id. I press “get started but nothing is showing, What am i doing wrong? I tried to accept both Launch RAZER SYNAPSE and launch RAZER CORTEX but still not working.

3
A
1 year ago
S
stefyshockInsider Mini
asked in Razer Support

cannot calibrate wolverine ultimate

Hi, today my controller stopped working correctly. when I press the left stick up the input goes crazy.I can’t find anywhere to calibrate my controller. been an hour I’m trying to find ...can someone help Thanks

0
S
1 year ago
M
MarciocoInsider Mini
asked in Razer Support

Viper ultimate

My mouse(viper ultimate) stop click and i don’t know how to fix it. Obs: I bought this mouse 3 month ago and was perfect since this happends.

1
Razer.Zionzedd
1 year ago
martimgames
martimgamesInsider Mini
asked in Razer Support

Full screan

goodnight.  I have a razer blackwidow keyboard that whenever I click on the U key and the G key the application I use goes into full screen mode.  can someone help me?  I've already gone round and round in the razer synapse app, removed macro 1, removed macro mode keys but nothing works.  Can someone help me?

1
Razer.Zionzedd
1 year ago
D
DanRyanHaxInsider Mini
asked in Razer Support

Nommo Chroma Volume Level Settings

I used to be able to adjust the volume with my Nommo Chroma volume knob, and kept it around 16-18. Now it is at max volume 100, and the sound is about where it was when it read 16-18. It won’t get any louder than 16-18 because my PC thinks it’s at 100. How do I get it back to those settings? I’m not sure if it was after an update or what. I’ve messed with the Volume Mixer already. Nothing is working. My speakers won’t go any louder than what I normally kept them at. It’s like my PC thinks the 16-18 level is 100 max volume.  

0
D
1 year ago
MysticMaroonbusbyte824
MysticMaroonbusbyte824Insider Mini
asked in Razer Gold & Silver

No access to autenticator and backup codes

Good afternoon!! My present is to ask for help with my razer account since I linked my account with a phone number that I no longer have access to and recently recharged money in my razer wallet to recharge a game and it asks me for 2-step verification and I don't have the number for the code to reach me and I don't have the backup codes since I didn't save them correctly and I lost the image that contained the codes... I need help because I want to access my account to be able to withdraw the money that I currently have in my account. Please can I help you to verify that it is my account and to be able to help you recover access to my account in order to change the phone number and update my information and continue using this wonderful page

0
MysticMaroonbusbyte824
1 year ago
S
sadbobsvagenaInsider Mini
asked in Razer Support

Hyperspeed/multipoint on viper ultimate

So I checked the razer website here:Fastest Wireless Gaming Technology | Razer HyperSpeed ✔️When I click on “See Supported Mice” under Step One, it says that the Razer Viper Ultimate now supports Hyperspeed/Multipoint.I have a Razer BlackWidow V3 Pro and I’d like to pair my mouse with my keyboard’s dongle if that’s possible. How would I do that?

0
S
1 year ago
Dave2889
Dave2889Insider Mini
asked in Razer Support

Razer Nari ultimate a complete mess

Hi all first post here on razer forum.I always choose razer for my mice and keyboards for many many years buyed in order:-razer naga green-kraken 7.1 chroma-blackwidow chroma-2x razer naga chroma-kraken 7.1 v2-kraken ultimate______-1x naga chroma (currently using)-Nari ultimate (currently using)-razer blackwidow elite (currently using)and i’m here because for the first time i have to complain about this product → Razer Nari Ultimate.  I buyed them from an authorized ebay reseller and after a few months problems:-dongle drop connection-not recognized when connected to pc need to use razer recovery and pairing utilities to let the pc detect them and not always at the first time -usb dongle not reconized if you don’t place it in usb port they like (not a joke)-sometimes they work but without (thx spacial) so basically you have a standard pair of headset without features that you actually paid for-getting every day [yeah every fking day i have win log with errors] a THXService.exe error in

0
Dave2889
1 year ago

Badges

View More
CookiesCookie settings