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Unanswered questions

15226 Threads
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greg69jonesInsider Mini
asked in Razer Support
Issues With Razer Synapse And Audio

Every since I purchased my Razer Tourney editions I have never gone a month without issues, about to toss and buy another brand since tech support from this company don't seem to have a grasp on their on products.  Figured ide try this one time before giving up.  I installed the Razer Synapse, set razer thx as default and everything is good, after a few days the audio sucks, and realize the app is again asking me to setup thx as default, however I cant, it just wont actually set.  If I uninstall the program and reinstall all is good again, but have to do this over and over since I have bought this thing.  Anyone have any idea wtf to do? 

0
G
1 year ago
CadmiumOrangepolyONYX636
CadmiumOrangepolyONYX636Insider Mini
asked in Console Peripherals
Razer Universal Quick Charging Stand problem

Hey guys. I recently got the Charging Stand in Aqua Shift and well, it doesn't do what it says on the tin lol it has taken roughly 5-8 hours to charge. I set it at roughly midnight, woke up at 5 (cause I can never sleep) and the indicator is orange, woke again at 8 and it's finally white. I have the included cord plugged into a Samsung super fast wall adapter. Has anyone else experienced long wait times or just me?

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CadmiumOrangepolyONYX636
1 year ago
bumpwell
bumpwellInsider Mini
asked in Razer Support
Macro Transition problem

As you know, most firmware have macro transitions. but when razer switches to the macro operation on the other key, the old macro key continues and the new click does not switch to the macro.Please fix it!Because I don't want to buy a different mouse, I'm satisfied with Razer.

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bumpwell
1 year ago
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KucoTitanInsider Mini
asked in Razer Support
razor blackshark v2 x unable to get 7.1 surround sound

bacially, i bought the headset, did not come with the activation code for razer 7.1 surround sound. There was only a card with a QR code asking to go to the razor website to activate and get the activation code. However, after registering my product, i went to the activation website, input my serial number and was not able to get the code as it was a loop of asking me to register the product even though i have already registered.

1
K
1 year ago
AlexJonBarry
AlexJonBarryInsider Mini
asked in Razer Support
How long for response on a support ticket?

I have raised a support ticket on 14th March about the wireless dongle being broken, and am yet to get any form of response on that ticket. How long is it expected to get even an acknowledgment on a new ticket? It’s not even a hard request, just need a new wireless dongle sent out.

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AlexJonBarry
1 year ago
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speechlessjojoInsider Mini
asked in Mice and Surfaces
My RAZER DEATHADDER V3 PRO - ERGONOMIC WIRELESS GAMING MOUSE cannot use wireless mode, what should I do?

My RAZER DEATHADDER V3 PRO - ERGONOMIC WIRELESS GAMING MOUSE cannot use wireless mode, what should I do?

0
S
1 year ago
S
speechlessjojoInsider Mini
asked in Mice and Surfaces
Hello, there is a problem with my mouse, how can I guarantee it?

Hello, there is a problem with my mouse, how can I guarantee it?

0
S
1 year ago
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warner2497Insider Mini
asked in Razer Support
Razer blackwidow x tournament edition chroma

My keyboard lights will not work, i have reset the keyboard by holding esc caps and space unplugging the device then plugging it back in … all the lights come on but i cannot type with the keyboard, when i do the same procedure again it lets me type but no lights … so annoying whats the problem? also synapse 2.0 does not work 

2
W
1 year ago
coastbestRoseRed750
coastbestRoseRed750Insider Mini
asked in Razer Support
about the razor kishi v1 android.

So I have a galaxy s20 fe 5g and my razer kishi v1 is not working on the left side, it was working an hour prior. Do I need to update or replace something?

0
coastbestRoseRed750
1 year ago
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GeefAchtMan_Insider Mini
asked in Razer Support
7.1 surround sound ''no authendication found''

Hey guys! I really hope one of you can help me out! Whenever I log into 7.1 surround sound with my Razer account, it says: no authendication found. Some time ago, I used 7.1 surround sound and had no problems with anything, until one day it stopped working. I then paid no attention to it for months until today. I uninstalled surround sound and then reinstalled it but so now it shows this message every time I log in. Any ideas? I'd love to hear it!

1
P
1 year ago
A
ArcsrevengeInsider Mini
asked in Razer Support
My razer nari ultimate stopped working

Please need some help with my razer nari ultimate suddenly stopped working, and not charging, is there any way I can send you my proof of purchase from amazon? It looks like they`re charging but they`re not. Help please 

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A
1 year ago
P
PeyoteboyInsider Mini
asked in Razer Support
Use Macro Keys on Blackwidow Chroma without synapse

Is there a way to just enable the 5 function keys as normal keys or make them usable without Synapse.  Synapse is amazingly irritating and sucks up resources, and so i have removed it.  I am not looking to save my macros, or to perform OTF macro creation.  I just hate to lose 5 keys, but synapse is off my computer for good.  If i could recover the use of those keys, even for use with AHK or anything else, it would be awesome.  If there is a non-memory resident, non-naggy about updates, new products, new features trying to sell you stuff all the time version of the app (Like OpenRGB is for the lighting) it would help tremendously BTW, the KB is awesome, its just Synapse that’s ugh.

0
P
1 year ago
leloup1738
leloup1738Insider Mini
asked in Razer Support
Missing backpack from my order

I placed an order for a couple items, including a backpack, but when my package arrived it was missing the backpack.  The order now says that it’s “delivered.”  I’ve looked on the site to try and talk to someone about it but as mentioned by a few people I can’t actually find any way to submit a case, ask support, or generally get help with regards to this outside of generic KB articles about how to submit a return.  Can someone please contact me about how to report the missing item so this issue can get corrected?

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leloup1738
1 year ago
ArielLaw
ArielLawInsider Mini
asked in Razer Support
Razer basilisk

Tengo algunos problemas con mi mouse sin tocar nada ya no quiere cargar en su pedestal toca moverlo o levantarlo para que cargue, después de la nada en modo inalámbrico no funcionan las teclas secundarias con el cable si funciona

0
ArielLaw
1 year ago
citydirectByzantium359
citydirectByzantium359Insider Mini
asked in Razer Support
"Please register your device to continue with your surround sound code request." but i already registed it

  

2
S
1 year ago
Onyxreviewinteractive358
Onyxreviewinteractive358Insider Mini
asked in Audio
barracuda x blue tooth mode

headset works with razer dongle .  if i hold down button it just stays blue ,  connect to pc/phone tap 3 times its still blue , hold 5 seconds still blue . tap like crazy slow fast etc still blue  , i want to use these at work but dongle doesnt fit while phone is in case ,    headset works 100% fine with dongle  but would like to try out high speed mode and bluetooth

2
Onyxreviewinteractive358
1 year ago
M
mimosa09Insider Mini
asked in General Discussion
Anyone use a Razer Blade 15 with UK layout?

My Legion 5 died on me and I wanted to get a Razer Blade 15 Advanced Used 2019 or 2020 (with warranty and return policy), however I can only get them with the UK keyboard layout. I wanted to know how bad it would be to use one but set windows itself to US. The shift key seems rather small especially considering I use it often to sprint in games.Any advice or experience would be appreciated.

1
M
1 year ago
T
TeetharKeharInsider Mini
asked in Razer Gear
What are solutions to Nari Ultimate issues?

I have recently received my Nari Ultimate and it took me some time to set it up, but eventually, I succeeded. However, I am encountering a few issues. Firstly, I am unable to modify the settings while the device is connected through a cable. Is this a standard behavior? Secondly, when attempting to play Deep Rock Galactic, my keyboard is no longer updating as it used to. Is there a solution to rectify this problem? Thank you in advance for your assistance!

1
N
1 year ago
N
NaquinSonariygInsider Mini
asked in Audio
no output options on my razer 7.1 surround sound software

My AUX blackshark V2 X headset is not displaying my output devices in the dropdown list, which is preventing me from using the 7.1 surround sound feature. I have been attempting to resolve this issue for hours and have not received helpful assistance from support. I would greatly appreciate any help in resolving this problem.

0
N
1 year ago
S
SariyaKarrvInsider Mini
asked in Razer Axon
Razer Axon actually work

Although I am able to browse and add items to "my wallpapers," the function of setting the wallpapers does not appear to be working properly. While the concept of the feature seemed promising, it unfortunately falls short in execution.

0
S
1 year ago
G
greatDarkRaspberry250Insider Mini
asked in General Discussion
razer ripsaw HD not recording all audio

My razer ripsaw HD picks up background music and sound effects but the voices are extremely quiet and muffled. This just started happening out of nowhere and am wondering if anyone has ideas to fix it. 

0
W
1 year ago
BlackJack.07
BlackJack.07Insider Mini
asked in Razer Support
usb dongle from my Nari Ultimate

My Kids just lost the usb dongle from my Nari Ultimate.where can i buy a replacement?Thanks

0
BlackJack.07
1 year ago
F
FramiJhamesInsider Mini
asked in Razer Chroma RGB
customize the RGB lighting through the Synapse software

I recently purchased the Razer BlackWidow 2019 keyboard and was looking to customize the RGB lighting through the Synapse software. However, when attempting to download Synapse, the Razer download screen remained on my desktop for an extended period of time without any progress. While it appeared in my task manager, the download failed to open or complete. I am unsure of how to proceed. Can you suggest any solutions or troubleshooting steps?

0
F
1 year ago
AlphaTay
AlphaTayInsider
asked in Razer Cortex
Razer Cortex PC Paid to Play doesn't Track Since Today

Hi, Razer Cortex PC Paid to Play doesn't Track Since Today. Please Fix it, Thx in adv.

3
A
1 year ago
L
LieoUhlerredyhInsider Mini
asked in Razer Synapse
issue with Razer Synapse

I encountered an issue with Razer Synapse that started when I turned on my PC. Initially, Razer Synapse launched like usual, but it appeared to crash without any official report. The program kept restarting repeatedly until I manually terminated the process through task manager. Despite attempting to resolve the issue by uninstalling and reinstalling the program three times, I still experience the same problem. Additionally, I have followed all of the troubleshooting steps provided on Razer's support website, and I have modified and fixed Synapse and Cortex multiple times. I also ensured that my firewall wasn't blocking the program and reinstalled both the .NET framework and mouse drivers. Despite all of my efforts, I am still unable to resolve the issue. I am hoping for some assistance.

0
L
1 year ago

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