The Razer Armory

I lost my phone number and I can't received code 

my mouse working but synapse 3 is not detect my mouse

My Razer Blade 15 Laptop is heating from the bottom, and the fan is running at full speed on my common uses, such as Chrome and YouTube. Any Solution???

I have recently acquired a Razer Basilisk Ultimate and it will not charge. It says that it is charging but will stay at 4% and breathing red no matter how long or what way I try to charge it. I have tried every fix to this problem I have read online.Cleaning the pins/port Firmware update Plugging directly into the computer Plugging directly into the wall Plugging the dock into the computer Plugging the dock directly into the wallNothing is working and I am getting very frustrated. The worst part about this is that I got the mouse from someone on Facebook Marketplace as apart of a peripherals set, so I don’t believe I won’t have the necessary information to contact Razer Support. Was hoping that someone with a similar issue would be able to give me a couple other options to try because I really do not want to have to buy a new mouse ore use this one wired in if I don’t have to.

The Razer Raiju Ultimate was working fine with the PS5 on PS4 games until the latest controller update last week or 2 ago.  Anyone have a solution or ran into this problem?

Hello everyone! I have the blackshark v2 wirless and im having really hard time to find the EQ settings to hear footsteps on OW2, tried everything THX on/off every thread i saw i tried the settings from there and nothing Someone have the same headphones and an actuall working setting to hear footsteps directions more clearly ?

Hello, i made a fresh installation of windows11 on my blade13, but i can not find the drivers for the notebook product number: RZ09-03102G22serial number: BY2036A88803095Windows 11 Version 23H2 (Build 22631.2861)Synapse Version 0.0.76.19 going at the razer size support page, i land here:https://mysupport.razer.com/app/answers/detail/a_id/5498 but there is no driver.when i look at the device manager, many parts of the hardware are not recognized and i can not set things like the display resolution or refresh rate. (it seems like i am running on embeded graphics) any help would be greatly appreciatedcheers! 

Hello. I have IP 15 pro max and i have a question is there a version of Kishi for this phone? It has USB C and don’t see inf. if they did V2 for that one. Thanks for the answer. 

I’ve tried everything i can think of. Just randomly lost audio. Mic still works but no sound at all. I’ve tried reinstalling device. Removing device. Updating device. It shows up in synapse but even the “test” in there doesn’t work. I really like this headset. Any ideas? 

I have to Changde my phone number and I cant to update nothing in my id- how I can do

Hi there,I'm currently using a Razer Nari headset and have been for sometime and love it. Especially for the dual audio channels (one for gaming and one for chat eg. Discord since its Discord Certified ). However it has seen better days and I am wanting to upgrade to a newer Razer headset but still keep the dual audio channels.What are my options? Your advice would be greatly appreciated.

I'm trying to find a replacement to my nari ultimate, specifically the dual channel system that has separate audio drivers for games and chat. Which of the new series of headsets have that feature?

I have a Ornata keyboard, and a death Addre Essential mouse, I purchased the keyboard on Mar,8 2024, and ordered the mouse that came yesterdy, I plugged the mouse in and Synaps doesnt detect it, so I uninstalled ALL razer apps, ran the cleanup tool reinstalled just Synaps v3 and it STILL doesnt detect the mouse, I know I cant change teh cloor, Im ok with Green, but itd be real nice if teh razer mouse was controled by teh razer product

i use razer blackwidow v3 everything work fine until i hear the sound on computer like when you unplug and plug it back in the usb. at that time the light from the keyboard still on but the keys didnt work. so i unplugged the usb and now the keyboard cant be reconized on all the usb ports that i have, but my razer mouse work fine on all the usb ports. what should i do? it seems like its not damaged, it seems impossible because a moment befor it was still fine?

Hello, the problem is that my microphone in the Discord application interrupts or jams, in other applications this is not present, for example in Steam or simply in playing the sound from the microphone in Windows

I received the barracuda pro as a christmas gift and when I finally got it connected to the PC it asked me to perform a firmware update of both the usb-c dongle as the headset itself. I had updated my PC beforehand as requested in the installation guide, made sure all was done on the end of my windows 11. When i conected the headset and dongle they got detected straight away and worked like a charm, but then came the firmware update. It failed at 90% and asked to retry. I did that but got same issue again. Headset was shown as updated but the dongle wasn't. After many tries I gave up and would check the next day. When launching synapse 3.0 it wouldn't detect the headset nor dongle anymore. Retried the firmware update, but now I can't even launch it since it stays stuck on step1 : connect dongle to my PC. Tried with usb-c port, usb-a to usb-c female cable provided with the headset, different PC with different OS. Nothing worked and now I have the feeling that my amazing gift turns

7.1 surround sound application won't open. Even though I re-downloaded it many times it didn't work. Could you help?My headset is razer death shark v2 x.

I just bough a Kraken V3 and registered it to get the code but I just got an email which says that the device was registered with no activation code

So I used to be able to use the FN keys in reverse, for example: I could press FN + W to increase the volume OR W + FN and it would still increase the volume. I liked this because it would act as a “glitch” of some sorts in game  to be able to auto run. Now all of a sudden it doesn’t work in reverse and I’m not sure how to fix it? Was this due to a synapse update and is there anything I can do? Thanks!

Hi! I’m new to the forums, and I registered just to gather some information. I have a regular Razer Viper that I own for over years now, and it has these sudden disconnect/reconnects. I love playing FPS - and the Viper’s venom has costed me several crucial rounds that result to a loss. Right now, I’m using a different mouse, though I really love the Viper’s profile and would prefer to use it. The Mini is too small for my fairly long fingers.Since RMA and service warranty is out of the room, I’ll just do things myself. So, I’m just asking if any of you guys know the specific JST connector size of the Viper? I tried to look in Google. While I did see Viper MINI and a Viper 8k being mentioned, there was no mention of a regular viper in terms of their JS connectors. Physically, I have opened it, and upon inspection, I really don’t know what I’m looking at specifically. Additionally, these connectors aren’t really available locally in my area (I’m from the Philippines), and shipping would t

It appears that Razer has frequent issues putting complete PIN code numbers on their cards.  I purchased two cards totaling $310.  I put i a ticket and the next day I get a message saying the cards were redeemed the day I put in a ticket.  I didn’t get the PIN code information and didn’t redeem the cards.  So who got the PIN code information?  Is Razer running some sort of scam on their customers.  I have purchased thousands in Razer cards, and they refuse to respond and explain how or where those cards could be redeemed.  Until I am reimbursed, I will never purchase another card and I will recommend to anyone thinking of buying a card to forget it.  Obviously, Razer has no intentions of supporting their customers and has known for some time that they have issues with their 14 digit PIN codes being properly printed on their cards.  

Ive tried multiple times to register my razer deathadder chroma but it doesnt recognise the serial number. When i registered it on the razer synapse 2 it was detected but said that i cant register it there and i need to register on the razer website. Whenever i do try to register it on the razer website it doesnt regonise the serial number.

Hi, I am new to the Razer/Synapse ecosystem, having bought a Basilisk v3 mouse last month. I would like to now pair it with a new keyboard, likely an Cynosa v2, or if I decide to splash out, a Huntsman v2. I use the calculator button on my current Microsoft media keyboard a lot, and would like same functionality going forwrads. So my question is whether Synapse would allow me to task a single key e.g. one of the F1-12 keys to automatically launch the calculator in Windows 11?

On the Deathadder V3 Wired model, every time I turn the computer on and off, the hz drops as if the 1000hz mouse has switched to 125hz mode and I have to plug and unplug the cable every time to fix it. Not only that, I cannot use the mouse on the usb 3.0 port, it does not work directly. I have to use it on the usb 2.0 port. Razer needs to release a firmware update etc. whatever solution they can find (my motherboard ports work fine, I don't have any problems with my other mice)