The Razer Armory

I am experiencing a squeaking noise from the scroll wheel on my Razer DeathAdder V4 Pro (green version). This is already my third replacement, and the same issue keeps happening. It’s becoming very stressful.Even a cheap mouse at my workplace that costs less than $5 does not make this kind of noise. I also own a Razer DeathAdder V3 HyperSpeed, and its scroll wheel works perfectly without any issues. That makes this situation even more frustrating.I purchased this product from overseas while living in Korea, and I feel very disappointed. I would really appreciate it if you could check this issue and provide a proper solution.

Hey, is it possible to map Lb + Rb to one of the extra bumper buttons? Or any button combos? There’s an option for L3 + R3, why no others?

Dear Razer Team,I’m a long-time supporter writing regarding the Wolverine V3 Pro 8K and the lack of macro support for controller users.Many in the community are confused and disappointed that macros are restricted on controllers while the vast majority of Razer keyboards fully support macro recording and advanced customization. This feels inconsistent and biased — especially when 99% of your keyboards allow it, yet controllers do not. It creates an imbalance within the same ecosystem, where one group of users has full customization and another does not.It’s also worth noting that you already released a wired version titled the Tournament Edition. If a tournament-focused model exists, it would make sense for the Pro version to allow broader functionality.A simple solution would be a firmware update with two selectable modes:Free Mode – Enables macro support and advanced customizationTournament Mode – Disables macros for competitive complianceThis preserves competitive integrity while gi

I’ve installed the driver from nvidia on both gpu. Laptop and egpu. I installed synapse and can control my rgb. Computer switches back and forth from internal display to egpu connected monitor and occasionally it will stick on the egpu monitor. But my performance is actually worse on my gtx 1080 in the razor egpu  ftw which shouldn’t be the case. I have a fresh out of box thunderbolt 4 cable and updated drivers on my thunderbolt port. Any thoughts??

Hello, I have a Late 2020 Razer Blade Stealth (i7-1165G7, 1650ti, 1080p-120hz) (RZ09-0327). It’s starting to get to that point where I’d like to replace the battery (partially out of inflation fear). Are there good 3rd party options for a replacement battery or does Razer make any? I’ve taken it apart before to swap storage, re paste, and clean the fans, so I have the battery model# (RC330-02810200). I did a quick search the other day and only found one Amazon link with no reviews. I’m not as knowledgeable with laptop hardware, so I figured I would ask here. Would appreciate any and all help/advice!! Thanks! 

Hello everyone,I am currently using the Razer Synapse 4 Beta, and my computer is connected to both a soundbar and a BlackShark V2 Pro headset. However, every time I start my computer, it automatically switches the output to the BlackShark V2 Pro. This is quite confusing to me.Has anyone else encountered a similar issue? Or does anyone know a solution to have my computer default to the soundbar upon startup instead of automatically switching to the headset? Thanks for your help!

The pairing utility listed on the Blackshark V2 Hypespeed’s page no longer works !!! After a lot of digging (un-necessary IMO) I realized ya’ll have an udpated pairing utility for the headset that was not mentioned on the page for the headset ... please update & keep the page updated i have no idea why the dongle and headset lose their pairing and i need to re pair them if i use bluetooth for too long but this runaround was nuts when i was trying to hop on a game session with my friends!!You put the pairing utility on the bottom of https://mysupport.razer.com/app/answers/detail/a_id/5994/kw/headset%20pairing but not on the individual product support pages which is what i was led to click. eg. Downloads on https://mysupport.razer.com/app/answers/detail/a_id/13436

Hello,Every time I turn on my computer, Synapse 4 switches from THX Spatial to stereo (my headset is a Razer Blackshark v3). The settings show THX enabled, but it's actually stereo. When I switch to stereo, the sound remains the same, but then when I switch to THX, it clearly changes. After switching, it stays in THX Spatial mode until I turn off the computer, and then switches back to stereo the next time I turn it on. What causes these random switches?Sometimes, the sound changes when the headphones are simply idle, but this issue was resolved by disabling Ultra-Low Latency. So, my second question is: how can I use Ultra-Low Latency without changing the sound?I tried a clean reinstall of Synapse after first removing the device drivers from the system. I've tried creating and deleting profiles, disabling power saving, disabling ultra-fast latency, changing equalizers, disabling other audio devices, and trying all the sound enhancements in Windows, except THX.Thank you for your attenti

Hello i dont have acces on my old phone number and back up codes or email trying to call support hard to find where the number is

Hello community, It’s as the title says. I just got a viper v3 pro and am trying to connect to two different dongles. I couldn’t get a clear answer if this was even possible but I saw some threads say as long as you had two different dongles you could just not at the same time. Currently the v3 pro works flawlessly but the Deathadder does not. It pairs fine with the second dongle as can be seen in the picture  However razer synapse does not recognize the deathadder, regardless if the viper is on or off. Im hoping anyone has insight how to fix this or even if what Im trying to do is possible. I’d like to use two razer mice with the hyperspeed but it really is proving to be more difficult than Id hoped. Also to note all programs and firmware is up to date with the latest Thank you for reading and trying to help me

When listening to music on YouTube with surround sound, it sometimes clicks. The drivers are the latest version.  How can I get rid of this?

Thanks for hosting these silver giveaways and for choosing me as last week’s winner!

I use the BS v3 w/ my windows11PC and the audio is too low. No gaming, just streaming TV, watching streamers and listening to music. I have everything maxed out but they are just aren’t cutting it. What settings in windows or Razer should I change to make it louder. Thanks.

I lost my Atheris USB Dongle & can’t find any OEM Atheris dongles for sale. I’m hoping you may have some. 

KEYSPAMMING 

Feel free to use my invite code: 0c5d93cefb66 Goodluck and have fun everyone!! :D

I must set my Leviathan v2 to 4-8%, louder is unbearable.Can you please fix this problem, it was reported 2 years ago by another but closed without a reaction in the support topics.Do you want me to get hearing loss?

I have had the issue since the device was new whereby you fire it up for a Zoom or Teams call and you appear blurry. Initially, I used to think it was an issue with background blurring, but even with this turned off, it is blurry.The only way to “fit it” is to up plug it and reconnect. This often (but not always) works. However, a few hours later, it will be blurry again.I have updated the software and have had this problem since Synapse 2! Any suggestions beyond ditching it entirely? 

Hi,I bought Nintendo HKD100 prepaid card, it shows Payment Incomplete, but my Razer Gold was deducted multiple times.Why? How to get refund？Thanks.

So my main dongle was lost and i ordered online but when im trying to pair it , it doesnt pair and i already asked razer for replacement my question is The replacement should pair to my mouse?

I’ve only had these keycaps since the end of April 2024 (so less than 4 months) and I’m already having an issue. Of all things, the right side of my Left Alt keycap has chipped somehow, causing the top split to easily detach. Please excuse my keyboard. the lighting and close-up make it look much worse than it is.There’s been no “incident” with my keyboard (nothing dropped on it, I’ve not even moved it). I don’t use that key excessively and I hit the space bar just between B and N with my left thumb… so I can’t think of any reason why this has any sort of damage at all other than a factory defect. It also seems nearly impossible to somehow contact Razer about this directly (through a support channel) since I don’t have a serial number for the keycaps and the SN for my Huntsman Elite has ended warranty support a while ago (was going to put in that SN just to get to contacting support). Is there a method for contacting support that I am unaware of?

I have been using my Razer Ouroboros mouse for over 10 years now any no matter how often I tried to replace it with a new one I just couldn’t. I love this mouse and now sadly after all these years the mouse wheel button does not work any more. Has anyone maybe a solution to this problem or a comparable alternative product?

Hi everyone,After updating Razer Synapse to version 4, all the settings for my Leviathan V2 soundbar have stopped working. The equalizer doesn’t respond at all. Switching to THX Spatial Audio is disabled inside Synapse. Along with the update, a separate THX Spatial Audio app was installed. This app requires a paid license, and only started a 15-day trial. The sound quality on the soundbar is now terrible compared to before. I never had to pay separately for THX Spatial Audio in Synapse 3, and everything worked fine.Can someone please advise: How can I roll back to Synapse 3? Or is there a way to get the EQ and all settings working again in Synapse 4 without paying extra? Any help or guidance would be much appreciated.Thanks in advance!

I have strange sound while scrolling up, it sounds creaky, physical process of scrolling up is not smooth as scrolling down. Scrolling down is good. I replaced recently with another one(this video is new mouse), still same sound. Is it defective or good?https://youtube.com/shorts/t0uS5b_gD9w?si=PaQrb0CPazLGCiWF