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I was playing Path of Exile 2 yesterday when I thought that it would be the perfect game to play with my old Tartarus V2 I got back when I used to play WoW and FFXIV. It was a pretty useful tool back then and I feel like hardly anyone was using them at the time despite how awesome it was. I looked up reviews for it and I was surprised to see that it was a lot more popular than I remember, many people were using it for video editing or art programs as well thanks to its abundance of programmable keys and its high level of comfort when using it.Anyways, I plugged it in and set it up similar to how I remember for those other MMOs, but it just wasn’t working. My thumb was getting really cramped from how far my fingers were stretching to reach the top buttons while also working the d-pad. Also there’s a dodge button in PoE 2, so I had to put that button among the ones near the top and it was throwing me off. Also the D-pad that I once had no issues with in games using a free moving camera n

If the Razor Devs see this, I would love to see the Razor Tartarus V2 supported on the Mac as others have also been looking for. I play a lot of World Of Warcraft and games alike which have native mac clients, and I use the Tartarus V2 for skill keybinds. I would love to see  native Razer Mac support for this instead of using third party software.

I have a blade 16 2025, I’m using a black widow v4 pro with it but the black widow doesn't appear as a device in chroma studio. I have windows dynamic lighting disabled for all devices in windows settings. Keyboard is plugged in via USB directly to laptop (no hub), I have latest firmware for the black widow (v1.05 released in January of this year). and latest razer apps.I’ve tried uninstalling all apps and re-installing, resetting the keyboard via caps and esc mechanism but no luck.One thing I’ve noticed is that when when I change synapse lighting settings from “RGB” to “dynamic” then the black widow keyboard appears in the chroma studio, as soon as I switch the settings back to “RGB” in synapse it disappears again. All other razer devices appear in studio (blade 16, basilisk mouse, Goliath mouse pad) without issue. So it seems to be just the black widow v4 pro having trouble being detected when RGB is enabled. 

I lost my phone so now I want to change my mobile number in my id

reinstalled the os on my laptop and i lost the blade.icm profile. Need help!

폼폼푸린 에디션은 한국에서 주문할 수 있는데, 앞서 출시된 시나모롤 에디션은 찾을 수가 없네요. 한국에서는 판매할 계획이 없는 건가요?

Hello,I was wondering where i can buy a new face plate/top plate for razer kitsune. Thanks,

I purchased a Razer Blade 18 (2025). It is a great laptop, one of the best I have ever owned, and also the most expensive.I have sensitive eyes, so I am very careful when choosing a laptop. The most important factor for me is having a screen that is comfortable to look at. The display on this laptop was extremely comfortable and easy on my eyes. I could use it all night without experiencing any eye fatigue. That was the case until I updated the MCU firmware.Razer Synapse displayed a notification recommending that I update the BIOS and other software. After updating the MCU firmware, the laptop became difficult to use. The screen now causes significant eye discomfort, and I experience burning and dryness in my eyes. After just 10 minutes of using the laptop, my eyes become more fatigued than they previously did after an entire night of uninterrupted use.It appears that the MCU firmware update somehow changed the way the display operates. Before the update, the laptop was running at Full

Привет,У меня две проблемы с гарнитурой Razer: Звук: очень тихий и приглушенный, даже на максимальной громкости. Прошивка: Мне не удаётся прошить/обновить прошивку — программа обновления выдаёт ошибку, и процесс завершается с ошибкой.

I borrowed my boyfriend’s Razer Viper Ultimate… and lost the dongle. Oops. Is there any way I can buy a replacement one? I can’t find anything on the website. 

Hello Razer Support, I recently purchased a new pair of Razer BlackShark V2 X headphones and tried to register them on the Razer website to activate the 7.1 Surround Sound feature. However, the website says that my headphones are already registered to another account. I purchased them from a store on Kaspi.kz, and I cannot activate the feature. Could you please check whether my serial number is already registered, help me determine the reason, and assist me with activating the 7.1 Surround Sound feature? I can provide my proof of purchase, serial number, and screenshots of the error. Thank you for your help.

Hello, my Razer Orochi V2  has several issues: the green LED randomly turns off or flashes, the cursor freezes, moves upward pixel by pixel, or suddenly teleports to the bottom of the screen, and clicks are sometimes delayed. Sometimes the mouse works normally for like 3 hours, then suddenly freezes and stops working completely. I have replaced the battery, restarted my PC, and tested the mouse on another computer, but the problem keeps coming back. i even try driver or firmware put it say it okay

it shows 0% battery wirelessly and wired but sometimes when i hold the power/dpi button for like 1 to 2 seconds the dongle for the viper v4 pro turns off the lights and in synapse 4 the mouse goes away and then it comes back sometimes it still shows 0% but sometimes 100% and im sure that its not 100% because its been a bit since my last chargeim on latest firmware, latest synapse 4 even tried factory resetting my mouse and reinstalling the drivers nothing worked

Finallly, Finally, Finally!!!!! someone made an MMO mouse with a Hyper Shift!!!  I have moved on from the G600 and i love the naga v3 pro.  You guys really knocked it out of the park this is an amazing mouse.  My only negative feed back is I wish there was a notch on the middle button so you could easily re-orient yourself.  the g600 had a notch on 5 and 8 so you always knew exactly where middle was.  small complaint though i am sure i will get used to it.  honestly fantastic job this mouse is amazing.  feels like a dream.

really impressed with this device.  feels great.  only complain is the thumb button is a bit large and clunky.  coming from the orbweaver stealth that had that slick little mouse click paddle its the only thing i really miss.  Would love it if there was a way to get a smaller button there.  its pushing up against the d-pad.  other than that home run.  great job.

My order is stuck in clearance delay and FedEx is saying importer needs to provide a tariff number. Need some help.

So I got this backpack in christmas 2024, and for the past year or so, I saw that the rubber that goes above the zipper has ben losing the glue, this stops me from just opening and closing easily, because the thing from the zipper that moves it get stuck underneth.I really love this backpack, however it has been really painful to use in the last year or so.Just now I decided to write it  bc I wasnt going to school as frequently before and now i am going to be studying full time, and this problem really annoys me.I would like to know if anyone have the same problem, and what you did to solve, or if doesn’t have any fixes.

 There is a small mistake in the title; the one that disconnects at 2.4GHz is the mouseBut the dock doesn't disconnect just need supporti got the new razer basilisk v4 pro and the dock v2 pro there's a problem while working with the mouse (on 2.4ghz) the mouse discconects but the click of the mouse still working ( but can’t move the mouse) (the led of the 2.4ghz and bluetooth turns off then i need to turn it back on to 2.4ghz) this happens frequently through the day i re-paired the mouse and still the same

I tried opening the Razer Synapse and it stays still at 0/235 KB, after that it says: “Failed Instalation”.I already tried reinstalling the razer synapse completely, and nothing happens. I hope you can help me. 

Hi,I am facing a persistent issue while trying to install Razer Synapse 4. Every time I run the installer, it gives me an "Installation Failed" error or just gets stuck on a blank/black screen. Here is what I have already tried to fix it, but unfortunately, nothing worked:1. Running the installer as an Administrator.2. Completely wiping all Razer folders from %localappdata% and %programdata%.3. Ending all Razer-related background processes via Task Manager before running the setup.4. Temporarily disabling my Antivirus and Windows Firewall.5. Reinstalling Microsoft .NET Framework and Visual C++ Redistributables.6. Using Command Prompt (CMD) as Admin to manually create the installation folders and granting full permissions (icacls).7. Cleaning up ghost drivers from Device Manager.The Synapse 4 setup completely refuses to install or load properly on my machine. Has anyone found a workaround for this specific bug? Any help from the support team or community would be highly appreciated.Than

RZ09-0329, BIOS 1.06, Windows pushed the 2023 Secure Boot update, and now Secure Boot says Invalid signature detected. There’s no key reset option in the BIOS.  Can Razer push a new bios update that includes the 2023 microsoft signatures?  Thanks!

Hello!After update I got the Secure Boot Violation message when power Laptop On. And I can`t boot into Windows. Please, help. 

I accidentally registered a Razer Viper V3 Pro Faker Edition using the serial number from a seller's photo before purchasing the mouse. I canceled the transaction and do not own the device. Could you please remove the registration from my account so the actual owner can register it?

Hello, I could use some help. There is no sound when I use the 7.1 surround sound software. I have already used my activation code and everything. I have tried it with all of my output devices, and none of them work. I want it to work when I select “Realtek(R) Audio (Headphones)” which is my Blackshark V2 X headset. When my I select the sound output to be my headphones, it works just fine. But when I try “Speakers, 7.1 Surround Sound”  neither of them work. No sound comes out. I tried to uninstall the 7.1 surround sound app and even followed steps I saw in the support tab but it still didn’t work. I don’t know what else to try.  Can anyone help me, thanks.