Recently active topics

Hi, my Kraken V2 stopped playing audio from its right speaker, i tried on multiple devices with and without its splitter but doesn't seem to be working, what can i do? 

 Pretty much the title.  I’ve rebooted, updated the software etc.  Currently I have the hub connected to my PC via USB-C and my headset also connected via USB.  It won’t charge, just sitting at 0% battery.  The headset works great while plugged in, but the hub doesn’t seem to control anything on it.  Making it rather pointless….Tried updating the firmware - but it gets stuck at 50%  I’m at a complete loss here.  Just pulled this thing out of the box and it’s essentially a wired headset and the hub is just going back in the box at this point.  I had PC USB selected on the hub as well, no dice. TL;DR: Headset won’t charge.Hub doesn’t control anything.Firmware update on headset stuck at 50%.Headset works great while plugged into my PC. Please help!

Hi there, Since installing the latest Windows updates on my Razer device, I am consistently presented with a red pop-up message on startup titled:"Secure Boot Violation - Invalid signature detected. Check Secure Boot Policy in Setup."After clicking OK, the System Recovery window appears. I have attempted to use the "Recover OS Partition to Factory Default" option on multiple occasions, however this has not resolved the issue.I would be grateful if someone could assist with resolving this problem, as I am currently unable to restore the device to a working state. Any guidance or support would be greatly appreciated.Thank you in advance for your assistance. Many thanks,Erdogan Yusuf 

I would like to know if there is any way to get any replacement for my Kraken V3 PRO dongle, I asked some months ago but nobody helped me.

My problem on this keyboard is when i use rapid trigger mode and FN+ O so i dont accidently press window, during my gaming sessions on valorant my screen sometimes goes to settings which my keybind for it is ESC but i dont press it, theres been 3 times where i dont touch my keyboard but it still pops up and for windows key it randomly pops up mid game when I have FN + O mode. Is my keyboard like somewhat buggy and is there any way to fix it cause I got this keyboard very recent( like around late august)

Bom dia Instalei o Synapse, mas logo depois de o fazer login, ele começa a baixar um arquivo de 235 KB por um tempo e depois exibe uma mensagem dizendo "falha na instalação". Estou tentando resolver esse problema desde segunda-feira  Meu Notebook está com Windows atualizado, drivers também, até tentei a ferramenta de remoção de driver razer e reinstalar de novo, não está baixando de jeito nenhum, baixei no meu computador também e fica a mesma coisa

Bom dia Instalei o Synapse, mas logo após fazer login, ele começa a baixar um arquivo de 235 KB por alguns minutos e depois exibe uma mensagem dizendo "falha na instalação". Estou tentando resolver esse problema desde segunda-feira  Meu Notebook está com Windows atualizado, drivers também, até tentei a ferramenta de remoção de driver razer e reinstalar de novo, não está baixando de jeito nenhum, baixei no meu computador também e fica a mesma coisa

after alot of experimention, clean installs, i found the weirdest fix ever 1.Add your games/apps to steam library as unsupported (you can hide them from your steam librarylater if you want) 2. Go back to razer synapse and click scan for games Games/apps should appear in the softwarez theyll have the correct file locations just no icons, you can add icons if you want

I can't change my old number to my new one since I have 2 step authentication on and can't access backup codes either, help pls

My boyfriends Keyboard as of coming home late tonight has suddenly stopped functioning properly. Seems like qwerty keys work, so does volume and for some reason ESC key is pulling up task manager??? Very strange and very frustrating. Tried quitting the apps entirely. I wonder if this has something to do with the CHROMA update that just installed on both PCs My razer keyboard works just fine on his computer but i also cant get his huntsman to work on mine

how i can win more  razor  silver or gold easely

Hello, I need urgent help recovering my Razer ID account.  My Razer ID is housseinkazzaz2004. I signed up using Sign in with Apple, and my email address is hidden. I am not receiving password reset emails.  I have approximately $50 in my account and I do not want to lose my balance.  Could you please help me recover my account and restore access to my balance?  I can provide proof of account ownership if needed.  Thank you.

Further to my thread on Razer coming down for PAX, I’d like to see a permanent presence in Australia, beyond just online and socials.Last year at PAX it was clear there’s a remote team on the ground, but there’s still no official RazerStore anywhere. I’d love to see one open up in at least Sydney. Being able to try gear in person, get proper demos, and just hang out in a real Razer space would be awesome.Is this something anyone else wants, or just me?Come on Team Aus, let’s rally behind this!

HOW COME DOTA 2 STEAM WALLET CODES IS STILL NOT AVAILABLE?

Hi Razer Support and everyone,I purchased a Razer BlackShark V2 HyperSpeed (RZ04-0496) about a month ago, and I've been experiencing a persistent audio issue, mainly while playing Counter-Strike 2.The strange part is that I can use this headset for hours, including Discord voice calls and other games, without any problems.What happens in CS2: In 2.4 GHz wireless mode, the audio starts crackling/distorting, sometimes gradually becoming worse. Eventually, all audio stops — not just CS2, but Spotify and Discord too. If I wait, the headset plays its own wireless disconnection notification after the audio has already stopped. The headset remains powered on, and the USB dongle remains connected with its green LED illuminated. Power-cycling the headset while leaving the dongle connected did not restore audio. Physically unplugging and reconnecting the dongle temporarily restores audio, but the problem can return within minutes while CS2 is running. In direct wired USB mode, I can

I completed my Razer ID profile, and the website confirmed that my profile is complete and that an exclusive promo code would be sent to my email. However, I have not received the promo code.I also encountered these errors while completing the profile: 404 – User Not Found (code 70404) 502 – Bad Gateway when submitting the profile JavaScript error: Cannot read properties of undefined (reading 'startsWith') Could you please verify whether my profile was successfully completed on your backend and help me obtain/resend the promotional code? I can provide screenshots of the confirmation and error messages if needed. 

The analog thumbstick of the Razer Tartarus Pro V2 (released in September 2026) is physically rotated 90° counter-clockwise. The X-axis is up-down and the Y-axis is forward back. This is counter intuitive because you have to move your thumb left-right to go forwards and backwards. The previous version of the Tartarus Pro had the orientation correct. Most people on reddit and YT-streamers mention this as well. There is also no way to change/correct the rotation of the axis in Synapse. There definitely has to be a solution for this issue, e.g. firmware update.

So i just bought a new Razer Basilisk V3 today. When i tired to connect it to Razer Synapse, it wouldn’t show up. I have an M1 MacBook Air (2020) in good condition and the mouse works well. It’s way better than my old mouse. But it comes with RGB and an extra button, which I would like to customize. Is there any possible way for me to do that with my Mac? ( I’ve seen different versions of this mouse like the pro one, but the box doesnt seem to say pro or any numbers next to it, just Basilisk V3 )

I only have 14 days to return the mouse.I fuking enjoyed it… beautiful, slick, fit, comfortable, a dam good slide on the contacts with the mat and now all off cause of tech support… cmon I bought this cause of both types of connection and cause of 3 side programable buttons. Now have to return it!? Cmon Razer

Hello,I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.Here is what I have already tried: Hard reset (holding the power button 10–18 sec while connected with USB-C). Firmware update through Synapse following the official Razer instructions. The issue persists. Additional details: After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point. If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable. Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared).

The pad on my palm rest has started pealing. I have looked for a replacement part but I have not found one yet. The palm rest and it's glued on pad is a descreet peice that is easily replacable by the consumer. Is ther no way to get one withoput purchasing a whole new controller?

My hand is 20cm long,I play on 1.3.1I tried the v3 pro for a few days and it’s the best mouse I’ve tried. Costs around 120 I bought it for 100 but returned it because i want to sell the ones I got first.Is the extra 50-60 euros worth putting for the v4 pro? Anyone has tried them both? And can give me a opinion?And I also Heard that White and black one are not the same ones (viper v4 pro) there’s something missing on the white one. Does anyone know what is it ? 

Hi Razer Team! I think it would be great to add Kraken V4 support to the Razer Audio mobile app.Lately, I’ve often wanted to use my headset not only on PC but also outside, for example, while walking or traveling. However, since it’s not possible to adjust the sound, lighting, or other settings from the phone, it makes it less convenient and discourages me from using them outside my home.I believe adding Kraken V4 compatibility to Razer Audio would be a great improvement — it would make the experience much more flexible and enjoyable for many users, not just me.Thanks for considering this! 💚

I bought this mouse in June last year and it was great . But a few months ago I started consistently having an issue where I could not be touching the mouse and the cursor will still drag across my screen very slowly. It’s gotten progressively more frequent. I’ve seen some suggestions here and there that mentioned blowing on or cleaning the sensor which I’ve done a few times now but the problem persists. Have also thought about trying to do a RMA but I’ve read so many nightmare stories about the razer’s rma process.