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did a clean reinstall with cleaner still the samei have to restart synapse to detect my devices

Unable to play current games that require BIOS to be updated in coordination with the Windows Security requirement to enable Secure boot. Turning off Secure boot in bios is no longer an option, in my case this laptop is essentially bricked. What are my options for updating this bios at this point? I see some models have udpates but are restricted to those models. Please help. 

I just bought the Razer Hammerhead V3 X HyperSpeed for Xbox. I’m having an issue with Razer Audio Setup for Xbox. The EQ does not seem to have any effect on game audio, and I’m also not sure whether the other settings in the app are being applied.I have tried making extreme EQ changes to make the difference obvious, but the sound remains exactly the same. The EQ does work in Bluetooth through the Android app.Could anyone help me figure out what might be wrong?Thanks in advance

 I bought two Huntsman V3 Tenkeyless 8KHz keyboards today.One of the main reasons I bought them was because I had seen reviews mentioning support for Synapse Web. I thought this would finally let me get away from being forced to install bloated software like Synapse 3/4 and allow me to save all of my settings directly to the keyboard’s onboard memory.Unfortunately, I discovered what seems to be a serious issue, and I’m already regretting the purchase.If I configure the keyboard exactly the way I want in Synapse Web, everything works fine and the settings remain intact even after rebooting the PC.However, the moment I connect the keyboard to another PC, or boot into a different OS on the same PC using a multiboot setup, the entire onboard profile gets reset.That completely defeats the purpose of having an onboard profile in the first place.If this is a bug, I really hope Razer fixes it as soon as possible.But if this behavior is intentional, I’ll most likely return these keyboards and g

After recently synapse 4 update on Nov 14, the left/right sound direction is reversed when thx spatial audio is enabled on my blackshark v2. If I switch to thx stereo, the left/right sound direction is correct. I have tried to uninstall synapse 4 and restart pc and reinstall synapse 4, but the the left/right sound direction reversed issue is still there. What should I do to fix this? Is anybody has the same issue?

*Receipt removed

So basically my THX audio mode randomly decides when to switch on and off. Which is very annoying when i’m in a call, or listening to music. I don’t know where, or even if i cant turn it off. I tried setting the app profile to the desired one (music and deafult) but it doesn’t seem to matter. It still randomly decides to switch to THX which completely ruins the quality of the audio.

My usb dongle became burning hot and no longer works.  Looking for replacement.  

my keyboard either becomes unresponsive even if it’s connected to synapse no keys work, need to plug and unplug, and also keys become stuck like BBBBBBBBBBBB and I can’t do nothing either

I recently bought new headphone (razer blackshark v3 pro) and after 2 months of use, the dongle broke and I am now forced to use the wire since the bluetooth signal isn’t working either. I’d like to know if there is a way of buying or get a replacement dongle for the pc version of the blackshark v3 pro ?

Razer Huntsman V3 HE TKL – Keys Sometimes Stay Registered After Being ReleasedHi everyone,I received my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz today and updated it to the latest firmware/software immediately.I’m experiencing a strange input issue, especially in Counter-Strike 2.Sometimes, when using the W, A, S, D or Ctrl keys, the keyboard seems to register a key for a very brief moment after I have already released it.For example, when I press Ctrl to crouch and then release the key, sometimes my character seems to crouch for a tiny fraction of a second longer, as if the Ctrl key is still being registered even though I have already released it.I also sometimes get a similar feeling with the A and D keys, where it seems like the keyboard briefly registers an input that I’m not actually making, or almost as if A and D are being registered at the same time.It happens randomly, so it’s difficult to reproduce consistently, but it is noticeable during gameplay.The keyboard is brand

Hi. I purchased a seemingly unused Razer Blackshark V3 X Hyperspeed secondhand today. When I got home with my headset I attempted to charge it up, and when plugged into multiple different usb-c cables and power sources, the charge indicator light never turned on. I have also attempted to use the Razer firmware updater, but only the dongle was recognized, even though both the dongle and headset were plugged into the laptop. I am not sure if this is a software, hardware, or other issue, but help or insight would be greatly appreciated. Thank you very much!

Just bought the headset the other day.Worked fine the first day, then suddenly started to lose connection, incredibly bad sound, like a wrong connection is going on, poorly distorted audio, loud bang sound. seems the headset is broken somehow. 100% not usable, major interferences with the audio of some sort. firmware updated to the latest version. restarted, turned off and on.Wired it works fine, but i bought this for 1 reason, the wireless functionality.the dungle is well placed near the keaboard facing me. tried to change USB entry slot.tried to de-activate the windows audio enhancement.Spatial audio offTHX offany idea?

I applied for the Razer Analog Gaming Mouse Beta Program about a week ago. I want to confirm that my beta application was successfully received. The beta mouse isn’t listed in the support product selector, so I can’t submit the request through the normal mouse category. How do I get in contact live with an agent when I don’t have a serial number for my mouse.

Hi there,My dongle has stopped working. When connected to the computer it instead overheats.No connectionNot recognised  Both keyboard and mouse do not work wirelessly anymore How can I get it get replacement dongle?

Serial NumberAC2509D27305885Product numberRZ04-04530100-R3M1i would love a replacement if possible

Hi everyone,I am experiencing an issue with my Razer DeathAdder V2 Pro.The mouse works completely fine when connected via the USB cable, but whenever I switch it to the 2.4GHz wireless mode, it does not respond, does not turn on, and shows no signs of power (no sensor light or LEDs).Details & troubleshooting done so far: Fully charged the mouse via cable before testing. Tested on different USB ports directly on the PC (no USB hubs). Synapse detects it normally in wired mode, but loses connection immediately once unplugged and set to 2.4GHz. Has anyone experienced this before? Is there a pairing utility fix or firmware update step I should try, or is this likely a battery/hardware failure requiring RMA?Thanks in advance for the help!

his issue is not isolated to my headset — multiple users are experiencing the exact same battery percentage problem. This strongly indicates that the issue is related to the software/firmware and not a hardware defect with my individual headset.I have already contacted Razer Support and provided all the requested evidence, including videos, screenshots, Synapse and firmware information, and troubleshooting results. I even provided a screen recording showing the battery behavior while the headset is connected to the charger.However, despite providing all of this information, there has been no actual solution or proper investigation so far.What is particularly frustrating is that Razer Support has not even confirmed whether this issue can be reproduced internally. If multiple users are reporting the same behavior, why hasn't Razer tested the issue on its own systems and attempted to reproduce it?The problem is clearly related to the way the battery percentage is being detected or reporte

Hello, I’m having an intermittent Wi-Fi problem with my Razer Blade 15 Advanced (2020).The laptop periodically loses its internet connection while my other devices on the same network remain connected. Usually, turning Wi-Fi off and back on immediately restores the connection. Recently, the Intel Wi-Fi adapter stopped working completely and Device Manager showed Code 10: “This device cannot start.” The adapter sometimes starts working again, but the problem returns.The affected adapter is:● Intel(R) Wi-Fi 6 AX201 160MHz● Hardware ID: PCI\VEN_8086&DEV_06F0&SUBSYS_00748086● Driver: Intel 21.60.0.5● Driver date: 11/11/2019I have already tried reinstalling the Wi-Fi driver, but Windows continues to report that the best driver is already installed. Device Manager correctly detects the AX201, but it intermittently fails with Code 10.Could you please advise whether this is a known issue with the 2020 Blade 15 Advanced and whether there is a recommended BIOS/firmware or newer Razer/Int

Noticed Synapse updated now the two buttons behind scroll do not work/respond on Razer Naga Pro.  I have factory reset tried different PC.  

I forget my password  

I’m not the first one but since the 1.2 firmware update, my keyboard randomly stops responding until i unplug and plug it back in, its alarming how often it happens. I tried everything the others have also tried and nothing has worked. I bought it specifically for competitive FPS games and this issue literally makes it unplayable until its fixed. How can I rollback the update until there is a proper fix?  Please help Thank you