Unanswered questions

Hi, I was away from my PC for about 5 months due to moving, and when I started using my Viper Ultimate again, I noticed that the wireless connection no longer works.I’ve already tried all the troubleshooting steps suggested in similar support threads, including testing every USB port, but nothing worked.I believe the issue may be with the wireless dongle. Whenever I plug it into my PC, Windows doesn’t make any sound indicating that a USB device was connected or disconnected. I also tried updating the firmware, but I can’t get past the “Connect your dongle” screen because the dongle isn’t being detected at all.Could you please help me with this issue or let me know if a replacement dongle is available?Thank you!

I’ve had the Tartarus V2 Pro for a few days now. I bought it thinking it might be the answer to some of the issues I’ve had using a mouse and keyboard for space flight games, and on the whole, it actually is. But there are a couple of issues that kind of ruin what could otherwise be an amazing product.The biggest issue for me is the direction of the thumbstick. It doesn’t seem to be configurable.For me, “up” should be pushing the thumbstick forwards, towards the back of the Tartarus. Instead, you have it set so that “up” is towards the top/keys of the Tartarus. I can see the logic behind that, but it feels completely unnatural to me when using it for flight controls.I’m sure different people will prefer different orientations, so rather than changing the default, please just give us the option to configure the direction ourselves.The second issue is the analogue keys. Using the keys as a mappable joystick is incredible functionality and exactly what I was looking for. Great work here.B

 I am experiencing a strange issue with my Razer Huntsman V3 HE  (65%). Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far: Reconnected the USB cable directly to a USB port (bypassing hubs). Restarted Razer Synapse and checked for software conflicts. Performed a hard reset. Unfortunately, the issue still happens randomlyhelp !

Hello.  Tonight while playing a game, my ‘D’ key broke off.  I’d love to get support on how to replace it. Please Help![*removed by moderator]

thanks

Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz key input not workingI am experiencing a strange issue with my Razer Huntsman V3 HE  (65%). Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far: Reconnected the USB cable directly to a USB port (bypassing hubs). Restarted Razer Synapse and checked for software conflicts. Performed a hard reset. Unfortunately, the issue still happens randomly.

Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz key input not working issueI am experiencing a strange issue with my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz. Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far:Reconnected the USB cable directly to a USB port (bypassing hubs).Restarted Razer Synapse and checked for software conflicts.Performed a hard reset.Unfortunately, the issue still happens randomlyhelp ! 

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no issues. But not su

Hi i just bought the kraken v4 pro today and everything works well except the screensaver i’m trying to have it off but it kind of reverse to the razer logo after some time i’ve tried everything the hub and headset are up to date i’ve selected no screensaver in synapse but it comes back and even tho no screensaver is selected in synapse i need to manually go in the hub setting and select screensaver off i just tested it and it seems everytime i turn the headset off and back on the screensaver goes back to razer logo instead of staying off like it was before it was turned off

I have tried all solutions including resetting letting it die and re pairing but it simply has no audio, it started with it being quieter than normal and now theres no audio whatsoever on the right side, its fully charged and the touch sensor works but has no audio or chime

I recently got the Secure Boot Violation Error. My Razer Laptop Model is: RZ09-03519E11My Razer Laptop is a Blade 15 Base (Late 2020)It seems that I can’t update the BIOS beacuse none of the available ones work for me, and apparently their is no supported one for my latop. How do I fix it so I can have Secure Boot enabled without getting an error.  

keyboard inputs stop responding but the rgb is still fully on, sometimes itll also start disconnecting and reconnecting a bunch of times but the main problem right now for me is the inputs stop responding

I just bought a Razer Hanbo from Razer’s Website. From what i have researched, Razer Hanbo will only work if i have the razer hanbo aw5 bracket which i fqn request from razer. Where can i request this? Thank you

I Have a Razer ornata v3 and i have a Xbox séries S i want to install the razer turret for Xbox on it but it can connect.

I lost the dongle for my viper v3 pro mouse and have been using it with a wire for a while now. I am interested in getting a replacement and i am aware that i cannot use a regular hyperpolling dongle.

Hello Razer Support,I have a Razer Kraken V3 Pro (RZ04-03460).The battery percentage in Razer Synapse is incorrect and changes significantly after reconnecting/restarting the PC. For example, it showed 20%, then 50% after connecting the charger, and after restarting the PC it showed 80%.The headset firmware is 1.10.0 and I am using Razer Synapse 4.Could you please confirm whether this is a known battery reporting/firmware issue and provide the recommended fix?

I recently received my Razor Core X v2 and couple it with complete new purchased components:Corsair RM750x (750Watt PSU - Probably overkill for what it’s worth)Asus Geforce RTX 5070 ti 8GB (PRIME-RTX5060TI-O8G)Once all the power was connected (Wall to PSU) PSU to Mainboard inside Razor Chasis and the GPU connected to the PCIe slot + 1*8 power Connector, I connected the USBC cable to my Thunderbolt 4/USB4 capable Lenovo Laptop and powered on the Razer Chassis, NOTHING! maybe a slight movement from the fan (like 1 8th turn).Now if I disconnect the power and remove the GPU Power and the GPU and power on the Razer Chassis the Razor Core X v2 WILL POWER ON… and it delivers power to my laptop. (Yoga 7 2-in-1 14IML9 - Type 83DJ)I’m taking the Razor X Core v2 to a friends place today to connect an older PCIe card to the PCIe slot to see if that makes any difference… if it powers on and we have power to the GPU I will continue troubleshooting to see if the Card was DOA by taking it to a Store o

Hi everyone,I am experiencing a frustrating issue with the Razer HyperSpeed Multi-Device feature and was hoping to get some help or see if anyone else has faced this.My Devices: Keyboard: Razer BlackWidow V4 LP TKL Mouse: Razer DeathAdder V3 Hyperspeed The Issue: I tried pairing my DeathAdder V3 to the BlackWidow's 2.4GHz dongle to save a USB port. The initial pairing process completes successfully.However, just a few seconds after they are connected, the keyboard completely drops its connection and becomes disconnected. Strangely, the mouse continues to work perfectly fine through the keyboard's dongle.I have tried unplugging and replugging the dongle, as well as restarting Synapse, but the exact same behaviour repeats: both work for a few seconds, then the keyboard disconnects while the mouse stays connected.Is this a known bug with Razer Synapse, a firmware issue, or am I doing something wrong during the setup? Any advice or troubleshooting steps would be greatly appreciated.Thank

Has anyone successfully rebound these buttons to something else and not had them change back to defaults when changing profiles?Synapse still says that they have been bound to new keyboard inputs but still do the default inputs. Both profiles have been changed and there is no profile that has them set to defaults.If they are set and the profile does not change they work to the new bound key but a profile change removes the new bind, only these two buttons affectedHas anyone else noticed this or found a work around? 

I have a Tartarus v2 (RZ07-0227) that ive used for the last few years, hadnt had any issue with it at all. I saw on the synapse that 3 was being retired for 4 and i bit the bullet. fully uninstalled 3 downloaded and installed 4, plugged it in and it lights up fine so i didnt play anything right away so i just thought all was normal. finally went to played something later that night and only buttons 17-20, the scroll wheel and the dpad work. synapse doesnt recognize any of the buttons or even the profile change button. i uninstalled 4 and reinstalled 3, tried on my laptop and rog ally. nothing has fixed the issue. what can i do?

I am experiencing a strange issue with my Razer Huntsman V3 HE  (65%). Out of nowhere, the keyboard completely stops responding to any key presses, and no inputs are sent to my PC. However, the RGB backlighting is still fully turned on and working.Here is what I have tried so far: Reconnected the USB cable directly to a USB port (bypassing hubs). Restarted Razer Synapse and checked for software conflicts. Performed a hard reset. Unfortunately, the issue still happens randomly.

Hi,i'm trying to buy THX activation code  online but i can't because of my biling adress (not from USA). Can someone help me please.Many thanks

Hi, i have a razer blackshark v3 pro but ive lost my dongle so its useless for me right now because im on ps5.. is there a way to connect it wirelessly without the dongle? or is there maybe a way to buy a new dongle?

Has anyone here gotten their Hyperflux V2 to charge their Naga V3 Pro?  i recently just purchased both, the mouse connects fine via the Hyperflux V2 but it does not wirelessly charge it.I have tried everything so i contacted Razor Customer Support and the representative said the Naga V3 Pro is not supported by the Hyperflux V2….which is weird because if you go on the Hyperflux V2 product page it claims that the Naga V3 Pro will work with it… I also found a guy reviewing both on youtube with them both clearly working together… is anyone else have trouble with their Hyperflux V2 not charging their Naga V3 Pro? has anyone else got them to work together?   

I became a #RazerCreator 2 days ago and i want to know how to operate as a streamer/creator, based in India. The affiliate link takes everyone to the website made for United States. How will my audience be able to use it to buy Razer products?