Razer Ornata Chroma + Custom Wave Effect + YouTube Community Strike

Discussion in 'Keyboards' started by kakerushin, Dec 26, 2017.

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  1. kakerushin

    kakerushin Well-Known Member

    Any Ornata Chroma owners experiencing issues with Custom Wave effect? The LEDs under "-" "+" and "Enter" keys on the NumPad turn off whenever I set a custom speed and width.

    I've already submitted an email to Razer Support, Case# 01527048 describing the issue and containing a link to the YouTube video showing how the issue occurs. All I got was a YouTube Community Strike from them. The video was "Unlisted" because I want ONLY Razer Support to view it.

    With the default Wave effect, everything lights up fine:

    IMG_4973.JPG

    When I start changing the speed or width of the effect, the 3 rightmost keys turn off:
    IMG_4972.JPG
    I've already uninstalled Synapse, restarted my PC and reinstalled Synapse to no avail. Did this multiple times.
     

    Attached Files:

    0V3R_K1LL likes this.
  2. Jenjar

    Jenjar Well-Known Member VANGUARD

    I don't have this issue with my Ornata. It is super odd that they gave you a strike, you really want to dispute that or contact them, might have been a misunderstanding or something.
     
    kakerushin likes this.
  3. kakerushin

    kakerushin Well-Known Member

    I know. I've been checking other YT videos of people with Ornata Chroma showcasing custom wave effects. I can't tell if they have the same issue as me.

    I appealed the community strike 8 hours ago and it appears that YT removed the strike and restored the video upon review.
     
  4. Jenjar

    Jenjar Well-Known Member VANGUARD

    Yeah, Likely just some kind of mistake. Never heard of Razer giving out a strike before. For the lighting issue, you can try to make a new test Razer ID and use it and see if the issue occurs there, according to synapse support sometimes issues can be profile sided. (I know, its odd).
     
    kakerushin likes this.
  5. kakerushin

    kakerushin Well-Known Member

    I just did an uninstall/restart/reinstall process. Also tried using a new Razer account for Synapse. The default Wave is okay but once I change any settings on it and goes into Custom, the 3 righmost LEDs go out. At this point, I don't know what's going on. Razer Support hasn't replied to me yet. My only hope now is Synapse 3's future support for Ornata Chroma so I can make the switch since Lancehead TE and Firefly are now supported. Thanks for the reply though.
     
  6. Jenjar

    Jenjar Well-Known Member VANGUARD

    Yeah, support might respond in a couple of days since they are backed up around this time of year and they only reopened today (I think.). Good luck.
     
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