Razer Synapse Crash

Discussion in 'General Discussion' started by maziy0, Sep 11, 2016.

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  1. I have issues opening Razer Synapse, always crash at startup, already try to reinstall and delete all temporal files but the problem persist. The event viewer register this. (sorry for my bad english)

    Application: RzSynapse.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    at Razer.Emily.UI.CommonConfigNativeOps.NativeDeviceAdded(UInt32, UInt32)
    at Razer.Emily.UI.App.processPlugin(Razer.Emily.Common.DeviceChangeEventArgs)
    at Razer.Emily.UI.App.ProcessDeviceChanges()
    at Razer.Emily.UI.EmilyUIMsgHandlerForm.WndProc(System.Windows.Forms.Message ByRef)
    at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
    at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
    at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
    at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Application.RunDispatcher(System.Object)
    at System.Windows.Application.RunInternal(System.Windows.Window)
    at System.Windows.Application.Run(System.Windows.Window)
    at Razer.Emily.UI.SynapseApp.Run()
    at Razer.Emily.UI.AppEntryPoint.Main(System.String[])
     
  2. GreenChris90

    GreenChris90 Active Member

    Have you contacted the Razer support team? Probably not too many people here could be able to help ya
     
  3. Dylan_Ma

    Dylan_Ma Member Staff Member

    Hi @maziy0, as mentioned by @greenchris90, coudl you kindly drop a message to Razer Support so that they may assist you with this issue.

    I'll be locking this thread, if you require any further assistance, do feel free to contact me directly.

    Do note that Razer Insider is not a Support Forum.
     
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