Why do i have to pay shipping?

Discussion in 'General Discussion' started by UnbeknownCloudX, May 7, 2018.

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  1. UnbeknownCloudX

    UnbeknownCloudX New Member

    Hi, i redeemed a voucher code with zSilver for a Razer Cynosa Chroma wich costs 69,99€. When i try to buy it, it says i have to pay 45,38€ of shipping, even thought the razer store page for italy says that orders over 59€ have free shipping.
    Razer SUPPORT.png
    I already redeemed twice with zSilvers, and never had to pay shipping. Makes no sense since i spent 110.000 zSilvers and now i have to pay 2/3 of the keyboard for the shipping... Thanks in advance.
    pancholr and LeMinh97 like this.
  2. .Surf.

    .Surf. Well-Known Member VANGUARD

    If you redeem a voucher you automatically have shipping to pay, this rule over a specific amount of cash only applies when you order from their official site and you don't have any voucher in your order. Otherwise you have a shipment fee to pay and sadly some countries have it much more expensive than the others, i guess Italy is one of them. But still it's better than the full price, you actually get a discount at it and not the whole price gone.
    Srnity, Killi8n, LeMinh97 and 2 others like this.
  3. danicillo

    danicillo New Member

    I think you have to pay shipping because you dont pay the keyboard, i mean, your order is 0€, no 69€.
    From Spain i paid all the times
    Predator5 and LeMinh97 like this.
  4. Jenjar

    Jenjar Well-Known Member VANGUARD

    Odd you never had to pay anything before when it came to redeeming ZSilver stuff, as far as I knew everyone had to pay shipping since it came out since Razer uses a different company(s) to ship out there items, and in turn I am pretty sure they are the ones who sort out shipping and stuff.
    Killi8n and LeMinh97 like this.
  5. MysticCrit

    MysticCrit Active Member

    In my opinion that dose not seem fair. You worked to get the z-coins so it should still have the free shipping. Try getting on live chat or go to support.
    JeckNoise, Killi8n and LeMinh97 like this.
  6. Jenjar

    Jenjar Well-Known Member VANGUARD

    I think its fine considering that Razer does give you the option to get ZSilver and get products for less then retail. In the end they could have not came up with ZVault or closed it down when Paid To Play closed down, In the end it would cost 45,38€ in shipping but the keyboard itself costs over 100€ as far as I know.

    Its one of those things where you should know you have to pay since it says it on the ZVault site when you go to buy an item (Unless that changed, I don't think it did), and if you don't want to pay you can just leave it. Not really "working" for ZSilver as you get it for clicking a few buttons and at one point just playing games like you normally would.
    Srnity, JeckNoise, LeMinh97 and 4 others like this.
  7. kajira

    kajira Mother of Gaming

    People have been paying for shipping on the zSilver items since this program began. The reason is because Razer is giving you the item for free, however, Razer is not a shipping company. They do not own the warehouse or the shipping company that actually brings you the items. Those companies actually expect to get paid even if Razer chooses to give you the item for free.

    So, Razer doesn't charge you for the item, the company stores the item charges you for their services (getting the item off the shelves, safely packing the item and getting the item to the shipping company) and for hiring the shipping company to pick up the item and deliver it to your home. They hire employees to do these jobs, they pay their employees, put gas in their trucks, etc. So, yep - those companies have expenses and expect to get paid. Even if Razes gives you the item for free.

    It would be absolutely ridiculous to ask Razer to pick up the shipping fees for every single person who redeems a zSilver voucher on the planet and receives a free item from them. I mean, seriously? "Yeah, sure, I know we just took free inventory off your shelves, but would you please pay the expenses for the company that is housing the item, packing the item and then the company that is transporting the item too? That's not too much for the thousands and thousands of us asking you to deliver products all over the world is it?"

    So, let's just be thankful that we're receiving free items and worry less about paying the shipping. If the free item doesn't quite compensate for the free shipping for some folks - then use the vouchers for the coupons to take money off the more expensive items, buy something that WILL earn you free shipping, even after the savings, and just get a discount on something big.
    Srnity, LeMinh97, Thorj and 5 others like this.
  8. UnbeknownCloudX

    UnbeknownCloudX New Member

    I'm not complaining about having to pay shipping, i just didin't expect it since i already redeemed twice using zSilvers and had to pay nothing. My question was, why now and not then? What makes the difference between this order and the others? Also the store says orders over 59€ have free shipping, so is that obsolete?
    Of course i will pay shipping if i have too, considering that it is for a item that razer is giving us for free.
    Thanks for the response
    JeckNoise likes this.
  9. ARMOR_152

    ARMOR_152 Well-Known Member

    The zVault Terms and Conditions will override anything else. When the program started some people did get free shipping but now nobody does.
    JeckNoise likes this.
  10. iStinger

    iStinger Well-Known Member

    I said this before in another thread but I feel that there should be an option where we pay for shipping via zSilver.
    JeckNoise likes this.
  11. kajira

    kajira Mother of Gaming

    The orders over 59 Euros with free shipping only applies to actual fully paid orders, when the amount you are paying out of your own pocket is higher than the stated 59 Euros. So, when you redeem something for free the amount out of your pocket is not not higher than the amount required to obtain free shipping, therefore you pay for the full shipping amount.

    How exactly would that work? Because essentially zSilver is still a free currency, there is no one to one zSilver to dollar amount like there is for zGold. So, in essence you're still asking Razer to pay for the shipping.
    LeMinh97 likes this.
  12. JeckNoise

    JeckNoise New Member

    now you have to reach even higher amount (89€) to get free shipping, it's getting worser [​IMG]
  13. kajira

    kajira Mother of Gaming

    The amount went up in USD as well, from $49 to $79 - it's just one of those things.
  14. JeckNoise

    JeckNoise New Member

    Yeah, it's a negative trend from customers' point of view
  15. Predator5

    Predator5 Well-Known Member

    Just throw in something worth 59€, and the shipping will be free, while you will have your 59€ item.

    While I do agree with this, I think it's unfair that some countries have insanely high shipping costs (45€ for me in Croatia). The only shipping option is an express one, however, I don't understand why Razer doesn't want to add standard shipping for those countries. I would much rather pay 10€ for shipping and wait a week or two, than to basically lose a mouse or a headset for shipping.

    Also, what Italy has and what Croatia doesn't, is free shipping for +59€ orders. I once ordered a Nabu Watch Forged Edition worth 240€ (~$280), and still had to pay the 45€ shipping. What's even worse is that those countries are so close to each other, and yet we are being treated so differently. It's not a political reason either, we are both in European Union and such.
    danicillo likes this.
  16. JeckNoise

    JeckNoise New Member

    In Italy we pay 45€ for shipping too, if we don't reach the 89€ worth total.
  17. kajira

    kajira Mother of Gaming

    I honestly don't know enough about international shipping laws to be able to make fair comments as to why some countries have different shipping fees from others. However, I would imagine that if we knew all the in's and out's and workings of Razer's shipping company then they could explain it all to us. Unfortunately, that's not something we're privy to. I really wish we *did* have access to their shipping company and the sub-companies that they use so that we could communicate and choose alternate shipping or have options, but currently we do not. So we're stuck with whatever corporate package they've chosen to go with and locked in on their contract. I can say that with relative safety. Most companies do choose a corporate package that dictates how all of their shipping will function and they are then locked into that contract until they are able to renegotiate. So, that could be when things like minimum required shipping fees change, how much fees are when purchasing off of the sSilver market page, etc. I can't say that with any certainty, but if I had a guess.

    Keep in mind that just being a part of the EU doesn't mean that your country can't have different shipping laws, varying taxes, tariffs, etc. Some places have different taxes just between different counties within the same country, it's silly to think that things can't change once you get outside country borders depending on which borders you're crossing. :)

    Like I said, I don't really know much about shipping laws and international shipping, but I've used a lot of international shipping - and the prices change drastically for really strange reasons even when I've shipping to or from that same country before for other reasons. I suspect that what is in the package may even affect the cost.

    Anyway, it's just weird and annoying - and something we'll never fully understand or explain because we can't see the contract that Razer has with their shipping company.
    Thorj likes this.
  18. Dunyas

    Dunyas Active Member

    Most of the time, the reasons why shipping changes so much from country to country is the logistics people estimating the best way to send something. Shipping is a risky business. That is why you can buy insurance on most packages you ship. Stuff happens. When you buy something via catalog (which is what online sales are technically), most laws state it is the responsibility of the seller to get the item to you. Technically when you enter into a purchase deal, you are not responsible for shipping fees. When companies want shipping and handling fees, they do so at an extra request of you. This is to cover the monetary cost of them fulfilling their obligation to get the item to you. You don't actually buy shipping, the seller does as part of their responsibility. After taking your money, the seller is responsibility to get your item to you. If you don't get the item, it's on the seller to make it right.

    This is the reason why you don't see professional sellers offer shipping insurance options; in most places it's a scam. Insurance doesn't protect you, it protects them. It doesn't matter if the package was shipped with or without insurance, it's still on the seller to make sure the buyer gets the item.

    So when a company wants to ship something to you, they want to make sure you get it. So does the courier service since if the company bought insurance, they loose money when the company submits a claim. So the more valuable an item being shipped is, the less you want to rely on 3rd party shipping lines that have little interest in seeing your package gets to you. The shipper and the courier might feel more comfortable not passing your package off to the local post office for the last step delivery with a package they might loose a couple of hundred on if the post office looses it. So when a company might choose not offer to use a certain shipping option, it's because they and/or the courier don't feel it's a safe option for them to use. They feel this option, while more expensive, is the best way to meet their obligation to you. Giving you an option for a service that might not meet that obligation only hurts them.

    Free shipping normally mean the company has bought shipping services in bulk, bringing down the price. In the case of 'free over a certain amount' promotions, the set amount normally reflects a balance with the cost paid for those shipping slots. By spending more, the company is more willing to use it's bargained service for you out of it's profits because it causes you to spend more and increase those profits. Using that shipping for someone who isn't meeting that amount of profit only causes a loss for them. In the case of Razer's free item voucher promotions, mixing the promotions would be more of a double whammy that Razer isn't willing to take a hit on because it would cost them a great deal more than either promotion would benefit them.
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