Razer Support

Hello, I have a problem with my kraken V3 pro dongle, it doesn’t get detected anymore and i can’t use my headset :(Where can i buy one of them in France please ? Thank you

 Hello,I hope you are doing well.I am contacting you regarding my Razer headset (BlackShark V2 X). I recently obtained it second-hand, and unfortunately, I did not receive the original packaging or the activation card.Because of that, I do not have access to the serial number or the 7.1 Surround Sound activation code.I would like to kindly ask if it is possible to help me obtain a license or activation code so I can use the 7.1 Surround Sound feature.Please let me know if you need any additional information from my side.Thank you in advance for your support.

why i cannot see my mouse on dashboard ,

I am from Brazil, and I purchased my Razer Iskur X chair in January 2023. Recentlu, the gas lift cylinder has lost pressure, and the chair no longer stays at the desired height. I would like to replace the cylinder, but I am not sure which model or specifications are compatible with this chair.Additionally, I was unable to locate the serial number on my chair, as the label appears to be missing.Could you please advise me on the correct replacement part or provide guidance on what I should purchase?

I’m having a very specific charging issue with my Viper V3 Pro. My mouse does not charge while the PC is turned on and in use. When plugged in, the LED indicator flashes green briefly. It only charges when the PC is in Sleep Mode or completely Shut Down.

I won a headset from Google. How do I redeem? 

Following the recent update, my Razer Naga Pro (V1) went from lasting 3-4 days on a full charge to not even making it through 1 day.Anyone else have this issue or have any recommendations?Thank you

More than 3 hours trying to fix my problem and i end all the way up here 

I'm just wondering who i can contact to get replacement parts for my iskur chair was a gift and i do not have the receipt anymore

"I have 1500 TL in my Razer Gold account but I am not receiving 2FA codes to my Apple ID email. I need to change my email address or disable

Good Evening,I am looking to change my phone number on my account. I created my account back in 2020 when I was living in Germany with a German phone number. I do not have access to that number nor my backup codes.Is there any other way I can verify and have it changed?

Hello, The issue is that the mic is not working anymore I have been running it on my ps5 for about 2 weeks than the mic stops working when I went to go play one day. No it’s not on mute or anything like that. I have tried to use the usb cable and nothing. The audio is just fine but the mic doesn’t get anything. 

Hello,I am writing to report a critical bug affecting the Razer Kraken V4 Pro when used in wireless (2.4 GHz) mode.1. The Problem:In wireless mode, Windows and Razer Synapse correctly display two separate audio streams: Razer Kraken V4 Pro - Game and Razer Kraken V4 Pro - Chat.However, any external volume adjustment (via the wheel on my Razer Huntsman V4 Pro keyboard, the Windows volume slider, or media keys) is not applied to the selected stream. Instead, it affects the main audio device as a whole. This results in the volume of both the Game audio and the Chat audio being changed simultaneously and equally.2. Expected Behavior & Proof of Regression:The volume should be adjusted in isolation for the stream set as the "Default Device." If Razer Kraken V4 Pro - Game is set as the default device, any external volume control should change only its volume, without affecting Razer Kraken V4 Pro - Chat.Crucial proof that this is technically feasible and previously worked:I previously own

Hey team, I just got the new Razer Thunderbolt 5 Mercury dock so I could have 3 monitors. However, the 3rd monitor isn’t working.Tested: 1. When I unplug 1 monitor the one not working starts, then re-plugging the monitor that monitor doesn’t start.2. Lowered the resolution size down3. Changed the refresh rate4. Tried with macbook pro (latest model with thunderbolt 5) still only 2 monitorsSpecs:Using thunderbolt 5 cables to each monitor3x Asus ProArt monitors

I went through multiple repairs when I initially bought my Razer back in 2022.  The Razer team eventually replaced the SSD because of boot failures and blue screens of death.  Now, years later, I finally wanted to add an additional SSD in the secondary slot.  When I opened the laptop, I noticed that the SSD had no cover and/or bracket so there is no way to secure the additional SSD.  It fits no problem, but only having the casing holding it “in place” is not safe and/or efficient.  Does anyone know where to find that black bracket part?  Tried looking everywhere...seems to not exist.  Picture included. 

Hello,I hope to receive assistance regarding my Razer Blade 14. The battery has started to swell and needs to be replaced.I live in Türkiye; do you have a service center here?Any information you provide would be greatly appreciated.

I have tried all the solutions i can find and nothing worked. It was working just fine yesterday and suddenly last night it stopped working.

I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me 

hey, my usb c connector is broken, im tired of looking and i cant find a solution, i cant buy a new headphones right now, can i get a solution to solve this? thanks!!

Hi, I have a Razer Kraken headset where the USB C connector is broken, can I get a new USB C connector/buy a new connector??Have a  nice dayJonas Haarbye Kietstein

Hey, I have a razer blade 15 advanced 2019, I reset my PC due to some issues and now the sound won’t work, I need the sound drivers.

I LOST MY PHONE NUMBER AN THEBACKUP CODE BUT I DO STILL HAVE MY EMAIL PLEASE HELP ME

I lost the wireless dongle for my Viper V3 Pro.Is there any way to get a replacement or pair a new dongle?

This is a well known issue here. After a windows update (February 2026) BIOS not able to move forward when the Secure Boot are enabled. No option is bios to reset the security keys or revalidate.I was searching here between the topics, found no solution. Please help.Thank you and take care! 

Whenever i try to use my blackshark v2 hyperspeed it gers disconnected after 3 minutes from the dongle, even after using the pair utility from Razer. It does work vía bluetooth and director but it diseño work for more than 3 minutes with the dongle, i verified an there are no issues with the usb ports, usb power management diasbled and already dos a clean install for Razer synapse 4. Idk what else can i do?