Razer Support

Hello Razer.Due to a recent update to the game related to anticheat, Razer Synapse 4 can no longer detect Phantasy Star Online 2: New Genesis as the actual executable for the game was moved from “(game install folder)\PHANTASYSTARONLINE2_NA_STEAM\pso2_bin\” to “(game install folder)\PHANTASYSTARONLINE2_NA_STEAM\pso2_bin\sub\”.Please fix it ASAP.

PRECISO DE AJUDA COM A AUTENTICAÇÃO DE DOIS FATORES, MEU EMAIL CADASTRADO FOI ERRADO E AGORA NÃO CONSIGO PEGAR O CODIGO, ME AJUDEM POR FAVOR.

How do I change my phone number? The old phone number is no longer active.

The biggest issue Im facing right now is that when I click on the 7.1 Surround sound output device it plays no audio at all Im forced to use the default option, it worked properly for 2 weeks and all of a sudden it just stopped working, I have a legit license that came with the headphones too. I uninstalled and reinstalled the app already and it worked for a day or two but again today its giving me no sound when I use the 7.1 output device. The mic always resets to 0 volume every time I turn the headphones off for the night I have to launch the fuckass app filled with bloatware. The base audio of these headphones are genuinely dogshit you HAVE to make a custom eq profile AND turn on surround sound which doesnt work half the time just to have the middest audio experience, so PLEASE for the love of god tune your headphones better by defaultI can go on and on about the issues I have because the software is genuinely so incompetent I always end up opening the synapse app when all I want to

I just recieved my chair. During assymble I noticed that on one side of the backrest, a bracket is missing. How I get a extra bracket?  

I honestly cannot believe this is the level of repair quality being provided by Razer. I paid for a bent chassis repair and repeatedly emphasised to Razer that I wanted the repair done properly, because the chassis condition was my main concern. After an extremely slow support process, long response times and being without my laptop for an extended period, the device was finally returned to me….only for it to come back not even sitting flat on a desk. The laptop physically wobbles on a completely flat surface. For a company positioning itself as a premium gaming brand, returning a “repaired” laptop in this condition is embarrassing. What makes this even worse is that this was a paid repair. I specifically paid to have the chassis professionally fixed, yet the device now feels like it was either poorly assembled, improperly inspected, or simply rushed through the repair process. The communication throughout the entire experience has also been terrible. Responses take far too long, updat

I recently updated my bios. And now at windows login my huntsman mini doesn’t type. I can still use it to enter into my bios. I also can type with it if I use Fn+U to put it into gaming mode. Once I login and load synapse then it functions properly. I have uninstalled and reinstalled drivers and synapse. Any clue as to what would be causing this.

After installing/updating Synapse 4 on my Razer Blade 15, my Fn shortcuts stopped working properly (media controls, brightness/display keys, etc.).I’ve already:Uninstalled/reinstalled Synapse Restarted multiple times Updated Windows/driversNothing fixed it. Regular keyboard keys still work, just the Fn functions are broken.

I bought some Razer products in RazerStore London a bit ago (22 days ago) and I have yet to receive my Razer Silver or my promo code for the 007 First Light Espresso suit. Can anyone help?

I’ve tried everything out for these two mouses, I’ve concluded that the dongle is fried. Saw that the original OEM razer dongle is out of stock, looking to see if I can source a new dongle.

So it’s embarrassing but I somehow lost my mic and I can’t find it. Is there any way I can get original mic for my headset? I searched everywhere but stull can’t find it, maybe I threw it to the trash but accident but I don't think so.

I have a Razer Blackshark V2 and my dog got ahold of the microphone and chewed it. I was wondering if Razer could send a replacement or if anyone new of a good aftermarket mic they could reccommend

Hi I have recently purchased a Razer blackshark v2 X and when trying to register the warranty it is saying product number not recognised. I have checked for typos and letters / number. Could you assist in registering this warranty please. Thanks Harry 

i have the black shark v3 pro connected to my ps5 through the dongle they are connected but no audio comes through the headset, i’ve checked all settings reset everything reconnected and still no audio, everything was working i took headset off and came back less then 1 minute later and no audio was playing, bluetooth audio works 

Hello, I’ve lost my old phone number and cannot verify to change my number.

The scroll wheel no longer scrolls and just spins loosely when spun rather then it being ‘controlled’.Middle mouse button still works tho

Hi, i am having an issue. The secure boot on my blade 14 2022 wont enable even when enabling in bios. It says its on "deployed mode" and games that use secure boot arent running. Windows states secure boot is off. There is no way to reset tpm keys on razer. How did this suddenly happen? Also, the recommended way to restore it doesn't work as keys are as per Microsoft (?). I really need to play valorant.

I have Razer Viper Ultimate mouse and it wont start charging. With only charging cable Synapse wont even recognize it. I have already tried resetting it, updating drivers, other cables  

after last update my headphone blacshark v3 i cant hear sound, i hear power on when i power on my headphones pls help me ;-;

I bought my Razer Cobra mouse through Mercado Livre (Brazilian online marketplace) and requested a warranty when I bought it... The mouse malfunctioned, and the seller I bought it from on Mercado Livre told me I have to contact Razer directly to request a replacement... But I can't find the right place to do that on the website.

Hello, I forgot about two-factor authentication. I would like you to change it as soon as possible.

Razer DeathAdder V3 Pro issueMy Razer DeathAdder V3 Pro suddenly stopped working.The mouse does not charge. No LEDs on the top of the mouse turn on. The wireless dongle LED does not light up. The cursor does not move and the mouse clicks do not work. The mouse does not appear or function normally in Windows. Razer Synapse shows the device as disconnected/offline. The only light that turns on is the sensor LED on the bottom of the mouse.I also tested the mouse using a wired USB connection, but it still does not work. The cursor does not move, the buttons do not respond, and the device remains unresponsive even when connected directly by cable.Windows detects the device through USB and Device Manager reports that it is working correctly, but the mouse remains completely unresponsive.The issue started suddenly without any physical damage, liquid exposure, or firmware update.

Hello, my son lost the dongle for his barracuda X headset. The serial # , I believe, is:r-r-raz-rz04-03801 is there a way i can purchase a replacement? thank you 

Guten Tag,ich habe die Razer Viper V3 HyperSpeed bestellt, jedoch leider erst nach dem Auspacken festgestellt, dass die Maus mit einer AA-Batterie betrieben wird.Ich suche eigentlich eine kabellose Maus mit integriertem Akku, die man direkt per USB-Kabel aufladen kann, ohne austauschbare Batterien verwenden zu müssen. Deshalb entspricht dieses Modell leider nicht meinen Erwartungen bzw. nicht dem Produkt, das ich gesucht habe.Aus diesem Grund möchte ich die Maus gerne zurücksenden oder gegen ein Modell mit integriertem Akku umtauschen.Könnten Sie mir bitte mitteilen, wie die Rücksendung abläuft und welche Schritte ich dafür durchführen muss?Bestellnummer: RZDEPP [removed by moderator] Vielen Dank im Voraus.Mit freundlichen GrüßenAshraf Kardan

hello. if i change razer viper v4 pro skates do i void warranty ? if yes i’m thinking of returning the mice because i like using dot skates