Razer Support

I'm using a Razer Black Widow V4 Pro. I bought it brand new a few weeks ago. All the keys are genuinely problematic. The letter 'O' is often typed twice, and sometimes not at all. Activating the Shift key requires almost a punch. Keys like F1, 234, etc., don't work at all. I've tried everything to fix it, but nothing works. Everyone on forums is complaining about the same problem. When I try to contact Razer live support, the link doesn't work.

whenever i try to perform GPU switching from Razor synapse ,i happen to encounter the login pin error which can be solved for resetting the pin in settings .I tried to uninstall the recent windows updates as well ,i did factory reset as well but there is no solution. I have no idea what to do struggling with this problem for almost a week now . Anyone give me a solution for this ...is it because of synapse or windows or any other issue and how do i solve it 

On my basilisk x hyperspeed, when the mouse goes to sleep the macro stops. Is there any way to keep the macro going?

My Macro stops working once my wireless power saving gets enabled so I cannot afk in games. So is there anyway I can remove the Wireless Power Saving??

I have 3 monitors each with a different wallpaper.  On one of the monitors the wall paper only occupies the bottom part of the screen  

I ordered a - Razer Kraken Kitty V2 BT - Hello Kitty and Friends Edition - Razer Rogue Backpack V3 Miniature Edition - 10,000 Razer Silver - Hello Kitty × Juno Bundle Paid $152 .03 and It’s been 9 days since I received my package. However, I haven’t recieved my Hello Kitty × Juno Bundle Digital code via email. My order number is: Order #RZUSWP [removed by moderator] . Pls do Let me know what is taking the digital code or what is the hold-up on this? You can send your update and reply directly to the email associated to this Order number or account. thanks and looking forward to your reply.

I have a problem. I lost my activation number for my headphones and I don't know how to request them.

Hello, I'm trying to use my Cynosa Chroma keyboard on a Windows 10 computer that basically has no internet. (Technically it has internet but the crazy firewall, which I have no control over, blocks everything). So the Synapse 3 installation wizard cannot connect to the server and fails. I have permissions to install software but I need to copy the installation files over manually and then run them and this installation must not use the internet. How can I go about this? I already installed Synapse 3 on my main computer with Windows 11 and internet access and everything works fine. Just want to use it on my secondary computer. I don't even need all the modules/functionality. Just the basic set of quick effects to toggle between... no visualizer or game support etc required. Any way?

"Hello Razer Support Team,!--tgqphd|[]-->I am experiencing a persistent issue with my Razer Kraken V4 headset. The device only turns on when connected via USB cable, even though Razer Synapse shows 100% battery charge.!--tgqphd|[]-->Here is the problem description:!--tgqphd|[]-->The headset works fine while plugged in.!--tgqphd|[]-->!--tgqphd|[]--> As soon as I unplug the USB cable, the headset often refuses to turn on or loses connection.!--tgqphd|[]-->!--tgqphd|[]--> If the headset goes into 'Sleep Mode' due to inactivity, it becomes completely unresponsive. I cannot wake it up or turn it back on until I plug the USB cable back in to 'jumpstart' it.!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]--> What I have already tried:!--tgqphd|[]-->Performed a Hard Reset (holding the power button for 30+ seconds).!--tgqphd|[]-->!--tgqphd|[]--> Updated the firmware to the latest version using the official Razer Firmware Updater.!--tgqphd|[]-->!--tgqphd|[]--&

My headset wont turn on, i have plugged in to all my USB ports and tried different cables, still no lights is showing on the headset, SYNAPSE & windows does detect the headphone however synapse is only showing “DEVICE IS SWITCHED OFF” tried holding the power button 10-20 seconds yet no results. it just randomly stopped working.

How Do I resolve this without disabling secure boot? 

Hello Razer Gold Support Team,I am contacting you regarding a Razer Gold PIN (₱ 1000 ) that I recently tried to redeem. However, I received an error message stating that the code has already been used.

I have a problem. I connected my headphones for the 7.1 surround sound feature, but I’m not receiving the activation code on Gmail. The only email I got was one congratulating me for registering my headphones.

Hello insiders,Device Information:Headset: Razer BlackShark V2 XOperating System: Windows 11Audio Jack: Single combo 3.5mm jackRazer Software: Razer Synapse 4 with 7.1 Surround Sound (paid activation)Problem Description:Every time I restart my PC, the Razer 7.1 Surround Sound stops working completely. There is no audio output when 7.1 is enabled. The app opens automatically on startup but produces no sound. When I disable 7.1, sound works perfectly fine through Realtek Audio.What I have tried:Using the repair button in the Razer app — works temporarily but resets after restartUninstalling and reinstalling the Razer app completelyUninstalling and reinstalling Realtek audio driversSetting 7.1 Surround Sound as default playback device in Windows Sound SettingsChanging the output device inside the Razer 7.1 app between Realtek Speaker and Realtek Headphone — neither works after restartCreating a Task Scheduler task to launch the app with a 30 second delay after startupPerforming a Windows

Keys on te keyboard seems to stop working randomly.rigt now it’s te six and |-| keys.  Or you can figure out wic letters I can’t seem to type in tis post. Tey don’t always not work… tey start working wenever tey feel like it.I’ve updated software, firmware, tried some process olding down the power button and plugging/unplugging te power cable… eld down a bunc of key combinations of Esc, ctrl, caps lock, and spacebar.I dual boot between Windows and Pop OS Linux; one uses Synapse, one uses Polycromatic… Both have the problem.Oh look, the H key just started working.Nothing fixes this problem… started with just the six key a year ago. Feel like I’m slowly losing keyboard buttons and eventually I won’t be able to log in to this laptop.What IS this problem?  I’m not asking for a fix, I just want to know ‘why’ at this point.

If lost I would like to be able to activate a find my device mode that would connect to the device and activate a high pitch "chirp" This would come with a warning to the user to not be wearing the headphones and auto detect if the device is in ear. This would deactivate if the touch sensor is pressed when the device is found.  I find this feature on my Samsung galaxy buds very useful and would love to see Razer adopt something similar.

Greetings everyone:  Own a NAGA Hyperspeed mouse under Win11.  Once my mouse has inactivity for 15 minutes, it completely stops.  I have to pull the battery out to reset its communications.  I went into power saving mode in Synapse and maxed it out to 15 minutes - helped a little.  Power saving in win11 is off.  Don’t really believe in that stuff anyway..   I don’t need to save power when plugged into a wall outlet.  IS THERE A WAY TO DISABLE THIS POWER SAVING MODE IN SYNAPSE ALTOGETHER?  Could be wrong but I don’t think this is exactly a microsoft USB power issue.  Thinking more like Synapse.       I’ve searched this forum on windows setup recommendations and windows is set to never sleep.

Hello,I own a Razer ManO'War headset. It is no longer under warranty, but the ear cushions are starting to fall apart and deteriorate due to age and use.I tried replacing them with third-party “compatible” ear pads, but unfortunately they do not fit correctly into the mounting holes/clips of the headset. [removed by moderator] I would like to know if there are any official replacement parts available, any compatible ear pads that actually fit, or any recommended solution for this issue.Could you please let me know what I can do to resolve this issue?Thank you.

Anyone knows how to get a replacement for a faulty dongle? My Razer Viper Ultimate has stopped working and keeps reconnecting every second via dongle. But its working fine when its connected via wired.

One day BT mode just gone. Saw a few posts in a similar manner. Anything I can do aside from firmware update and reset (done it already 10 times)?

I did not change anything. The app shows that it is still volume up down, but it’s not? How to fix this? Why do you do this?

I bought Razer BlackShark V2 X headphones in a Spanish store yesterday. I went to enable surround sound mode using the "7.1 Surround Sound" app, but it doesn't open full-size, meaning I can't turn on surround sound modeonly this opens:  It simply redirects you to the Ryzer website or logs you out of your account

Due to the fact that actually getting support for a Razer product is designed to be completely impossible, I won’t be buying another one of your otherwise okay products especially as the warranty on my chair just expired because I couldn’t contact any form of support

My chair now sinks completely to the floor in a matter of minutes. It also has side to side wobble that squeaks but i have tried to tighten everything. How can I go about getting a replacement gas cylinder for the chair? And also advise on the wobble, maybe its related to the gas cylinder going bad...

The code I got a from the card i bought is invalid and can’t be activated…..what should I do .?