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42417 Threads
E
ernfreshh
posted in Razer Support
Pink Screen with Ripsaw HD

After installing and trouble shooting through multiple videos and other threads. I finally realized that this has to be a software issue at this point. When I unplug everything and start fresh. I plugged only HDMI IN and USB C. And on OBS my screen was normal. I have an XBOX One. As soon as i plug the HDMI OUT the screen ONLY on OBS turns pink/purple tinted. I'm assuming at this point its a software issue and not a device issue.

1
Razer.Speedcr0ss
4 years ago
M
machinegunjoe2014
posted in Razer Support
please help

can i ask why i cant reload razer gold to my account.?

1
Razer.Speedcr0ss
4 years ago
K
Kairxs_
posted in Razer Support
Problems with Razer Kraken X 7.1

Hello There So I bought this headset a while back and couldn't get it to work. Here I am again trying to get it to work but it isn't. My laptop doesn't require two separate plug-ins (as included), my laptop only has one jack, which literally has a headset symbol. When I plug in the headset, nothing at all pops up on my screen and I have ZERO sound. I can't even change the output device because it isn't showing up. Someone help me please! I also have 7.1 surround sound installed already if that helps. K.

1
Razer.Speedcr0ss
4 years ago
M
ManuelKenobi
posted in Razer Support
Tiamat 7.1 V2 no bass sound-no sound immersion

Hi all, my name is Emanuele, from Italy. My Tiamat 7.1 V2 is not working properly. The bass sounds are totally missing, there are no bass effect. In general, the sound is too "crystal", too "high". I've a 7.1 compatible motherboard (B450 Tomahawk), I've changed the windows settings, but nothing changes. Same situation even if I set the "sub" in the audio control unit, to its max level. Actually it's not changing at all, neither if I move it to max nor if I move it to min. I've tried to listen videos on youtube, playing fps and mmorpg, I've watched movies. There is no "epicity", nor immersion in the sound. Well, they sound much better with my previous headset that is worth 30 euros. Before I give it back to amazon, do you know how I can solve this big issue? Thank you very very much!

1
Razer.Speedcr0ss
4 years ago
N
noamch05
posted in Razer Support
Help with Kraken X

So I just purchased my first ever Razer device, the Kraken X headset. I have connected both split ends to the computer from every possible connection, and in Realtek I have tried Line In, Mic In, headphones things to connect. Nevertheless, my computer doesn't detect the device and it is impossible to set it as my output/input device. I've downloaded the Surround sound application but it still needs me to state the output device which isn't detected. Please help me. Thanks :)

2
Razer.Speedcr0ss
4 years ago
A
Anmisoulis
posted in Razer Support
Razer Synapse not reading one of my games.

I bought Deep Rock Galactic from the Microsoft store and I saw that Razer Synapse can connect to the game via their website, but it won't connect or read the game on the Razer Synapse app on my computer or even read that it is on my computer, I wanted to use the profile it gets when it can connect because it looks awesome anyone know how to fix this issue.

1
Razer.Speedcr0ss
4 years ago
A
Anbufox
posted in Razer Support
kraken TE wont connect to synapse

need help, tried about everything in support forums currently in chat with razer support but not being very helpful

3
Razer.Speedcr0ss
4 years ago
A
alex700
posted in Razer Support
Help with razer gold pin

Hello I'm selling Razer pins locally in my area one of my customer climes that I'm scamming him after he redeemed the pins successfully he bought Pins from here https://gold.razer.com/gold/catalog/razer-gold-pin all the pins say falid to relod even he clime that he didn't use it at all we talk to support they said it's already used but he said that my Pins is the reson like the Razer is stolen or somthig like that is there any chance that my Pins is the reason even he successfully redeemed it is there any chance that the razer pull up the money from those Pins ? or any thing related to my pins ?

0
A
4 years ago
U
Ube88
posted in Razer Support
Extended Warranty for the Razer Raptor 27?

Is there a way to get extended warranty for the Razer Raptor 27?

0
U
4 years ago
X
xLunaticaa
posted in Razer Support
Synapse 2.0 doesn't open at all after login

Hello, I recently bought a Razer Kraken headset and I tried to install the Synapse app. When I insert my email and password and I do login it works but after that it says "Syncing with the cloud..." and the the window shuts down. When I go to the minimized icon, it's running but if I try to open the app nothing happens. I tried to unistall and reinstall multiple times, I don't know what to do. I am trying to solve an issue because the headset works well with audio but I am having problems with the mic: it makes an annoying noise and I am trying to suppress it with software but still I would like to know why is doing that.

3
Razer.Caziel
4 years ago
S
Shibi.md
posted in Razer Support
Huntsman Elite (Linear optical Switches) technical issue

Hello Insiders, I just received my new huntsman elite (linear optical) keyboard and the "L" key in the keyboard is not working. I tried resetting the keyboard and it still doesn't work. This is my 3rd replacement for the same product and all 3 keyboards had the same issue "L" key not working. Does anyone else had the same issue, and if there is any way to fix this issue can you please let me know.

3
Razer.Caziel
4 years ago
L
LightGreenbestpulse976
posted in Razer Support
Occasional cracking sound on discord coming from my Kraken headset (OS X)

I recently just bought the Razer kraken 7.1 headset, it fits my head perfectly! BUT!! frequently the headphones will make a crackling sound when others are speaking (through discord). I'm confused and lost on how to fix it. I have macOS 10.14.6 mojave! :( PLS HELP ME!

2
L
4 years ago
L
lampadeir
posted in Razer Support
unable to find Tartarus V2

Hey Its unable to find Tartarus in Synapse 3. I've contacted customer support (very friendly) but still nothing. Been trying more than 5 hours now. please help someone Lander Edit: I've uninstalled everything,followedevery guide. NOTHING works. Please somone set it up with teamviewer or something. I payed 100 bucks and it's not working...

1
Razer.Caziel
4 years ago
B
BigMEvil
posted in Razer Support
I've lost my 7.1 activation code

I've lost it by scarpint off too hard the paper and on the site it's said that i can retreve it using the product registration, but i can't fine any link,site, page about it.

2
Razer.Caziel
4 years ago
S
StevenCp
posted in Razer Support
BladePro keyboard lighting failed

Some keyboard keys have a different color than the one programmed in Synapse. I need help

1
Razer.Caziel
4 years ago
B
bitModeBeigespaceship805
posted in Razer Support
Upgrading 2020 Razer Blade 15 Base

I bought the following: The New Razer Blade 15 - Full HD 144Hz - RTX 2070 - 512GB - Black I want to upgrade the RAM as high as possible and the SSD as high as possible. How can I do this? Is this possible on this unit? Thanks! Edit: What specific RAM spec is compatible?

1
Razer.Caziel
4 years ago
O
oddball_bp
posted in Razer Support
Serial number on controller pulls up headset under warranty

Basically the title says all when I enter the serial number located on my Wolverine ultimate xbox one controller a headset the crackin tournament edition THX shows up (which I also did purchase at the same time) however my headset is not the thing that is damaged it is my controller and I cannot figure out a way to view my controllers warranty I have the original Box and original E mails from razor if this helps this issue no

0
O
4 years ago
A
ArylideYellowtechtech619
posted in Razer Support
Razer Ripsaw will not Display Game

Have tried multiple fixes, uninstalled and reinstalled Synapse, made sure to verify Resolution matches. Razer Ripsaw as a Video Capture source will not Display game in Streamlabs OBS. Im using it with Xbox One X.

2
N
4 years ago
E
easyGoldenPoppyJASPER091
posted in Razer Support
Activation code for 7.1 surround sound - Razer Kraken USB

Hello, i recently registered my Razer headset and i need activation code for my kraken USB

5
Razer.Caziel
4 years ago
Cacifur
CacifurInsider Mini
posted in Razer Support
Razer phone 2 not staying connecting to Raiju mobile. Incorrect PIN

Hi all. I have a Razer Phone 2 and the Raiju mobile. I have had no problems with them until the last week or so. Not the controller won't stay connected to the phone unless via USB. When I try to connect via Bluetooth I get a message that says the phone can't connect because if incorrect pin. But there is no pin to enter. The only other time I have seen this is when trying to use Xbox x-cloud on my Sony Xperia 10.1 tablet and an Xbox controller. Has there been an update for the phone that may have caused this?? Any help would be great. Thanks Edit 1: Managed to find a work around for the time being, uninstalling and reinstalling the Razer Raiju Mobile app seems to have worked for now. Edit 2: It's happening again, and reinstalling the app hasn't fixed it this time. Anyone for support got any input for this please.? Edit 3: Still looking for a fix for this please.

7
Razer.Caziel
4 years ago
V
vineDandelionpoly303
posted in Razer Support
Razer Kraken Tournament Edition Bad Sound + No Bass

Hello, I got today my new Razer Kraken Tournament Edition. I installed the headset and the sound of the THX driver, sounds muffeld. I reïnstalled the drivers but now i have lost the THX driver. When I got the driver back, it doesn't make a sound. When I use Razer Audio Controller - Game. The sound feels like it is muffeld. I restarted my pc and removed the firmware and installed it again. I lost again the THX driver. Another problem: The small THX Spatial has a bass volume with a + and - slider. But when I change this, the bass doesn't change. I have a Windows 10 PC. Someone has a solution for this?

2
Z
4 years ago
A
aurelhafesllari1
posted in Razer Support
Question for new razer user

I bought razer ornata chrooma and some razer mouse.Now this is maybe dumb but when my pc turns off the mouse light steys on and that looks prety cool but the keybord not.Can i do something so that the keybord lights turn on, when my pc turns off?

1
Razer.Caziel
4 years ago
S
Shraik_
posted in Razer Support
CODE

good afternoon. I bought Razer Kraken x headphones, I didn't have the 7.1 audio activation code in my package. could you send me this code? thanks.

1
Razer.Caziel
4 years ago
T
ToothlessRaider
posted in Razer Support
Bought Naga Trinity, but software doesnt detect it

is there a way to make software detect this or should I just return it and find one that works?

5
Razer.Caziel
4 years ago
R
raihanalfarissy
posted in Razer Support
GPU ERROR

ive been using razer blade base model 2018 RZ 02705 for quite a while for 3D renderings and the problem that often shows is that the NVIDIA GTX 1060 Max Q graphics card won't kick in, I've tried searching what cause this problem happens and I can't get enough information. tried all the updates I can install and still no difference, have anyone occurred with this issue? Please help ASAP, i have the urgencies for work. Thanks!

1
Razer.Caziel
4 years ago

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