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42109 Threads
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Beetle303k
posted in Razer Support
Razer Nari, mic only works in wired mode, not wireless

I just got my nari to use on both pc and ps4. But the mic only seems to work when using the 3.5mm cable. The headset itself works fine as I can hear audio, its just the mic that only works in wired mode.

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Razer.Speedcr0ss
4 years ago
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ChrisNuke
posted in Razer Support
Nari Essential Issues when using the mic

Everytime I try to use the mic in any app, including Discord, the headset starts to connect and disconnect. Then when it "connects" again cant hear anything, have to restart my pc, and even sometimes even restarting this doesn't work

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Razer.Speedcr0ss
4 years ago
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Scalford
posted in Razer Support
Razer Naga Trinity 7 button wheel not working on xbox one

Hey all! I just got the Razer Naga Trinity for my xbox and the 7 button wheel is not working. The 2 button side panel works just fine. I also have a Mac so I haven't been able to use the Synapse 3 for key binding, but not use that would work. I'm using a 60% keyboard. I've tried assigning actions to the numbers 1-7 to the keys above the letters to see if the xbox would recognize the number wheel as those keys, but that did not work. Its like the xbox is not recognizing the buttons at all during the in-game key binding on CoD. Is anyone else having this issue? Any suggestions?

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4 years ago
gstsdw
gstsdwInsider
posted in Razer Support
Access Denied when replying.

Hey guys, I seem to be running into a frequent error when trying to post replies to topics. Sometimes it'll work just fine, other times I'll get a white page that says Access denied and other times I'll get an Access Denied overlay on the screen that tells me I don't have permissions to post. But I'll go to another thread and it'll let me post, they are on active threads. nothing locked or necro.. Do any of you have this issue?

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P
4 years ago
2
21yuvalp
posted in Razer Support
Man'o'War - Mic Volume Problem

Hello. For some resone my mic seems to have a problem with my mic, when I talk quietly (but not to quiet) the mic recives me quieter then it really is, which makes me have to shout for people to hear me and thats really annoying. The problem is specially in "Discord" for some resone. I have treid a different mic, the problem did not appear. I have updated all the drivers necessery and reinstalled them, I have tried plugin and unplugin it and nothing happend. The problem does not seem to happen in my, lets say, phone when I plug them in. Could it be a problem with the 7.1 adaptor(the USB one)? and if it is or isnt, is there any solution known?

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2
4 years ago
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venom11188
posted in Razer Support
Console Capture turned green

Hello I am in need of some assistance. As I was setting up my obs.live today I had my ripsaw hd running fine showing me the proper coloration of the game I had running when suddenly it turned green. I am not sure how this happened but any help that I can get with this matter would be greatly appreciated.

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Razer.Speedcr0ss
4 years ago
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PR0WN3D
posted in Razer Support
Razer Blackwidow Chroma TE V2 is a bit buggy

So I got my Blackwidow a few months ago and I really liked using it. But, during one of my play session about a month after I got the Blackwidow I was playing a game on Roblox called robeats (pretty much osu mania but on Roblox.) and I noticed that randomly when I was holding down a note it would randomly let go of the key for literally one millisecond and then keep holding again causing me to miss. Another one is that it sometimes clicks randomly when I'm playing. At first, I thought it was just me probably messing up but eventually, I started to notice that it was the keyboard. So I tried using it on my laptop, same problem. So I tried my old keyboard and it worked perfectly fine. I don't know what is going on because, its not a problem in most other games I play. GTA, Overwatch, Minecraft, etc... just rhythm games like robeats and osu mania I have this problem. (I've also tried changing my keys in game, but it would still persist) If anyone knows why this is happening or could help,

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Razer.Speedcr0ss
4 years ago
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Texanum
posted in Razer Support
Razer Nari

How do I charge the battery? Can I do this about a socket? I did this for 8 hours and the battery was as low as yesterday.

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T
4 years ago
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sleekTwilightLavender188
posted in Razer Support
mamba wireless scroll click problem - reduced click sensitivity

Pressing the scroll click button must be pressed very hard for the function to execute. Resetting the software does not help.

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S
4 years ago
S
SituationUnknown
posted in Razer Support
Annnnnnnd Tartarus Does it Again, Memory Loss

Dang, just when i needed my tartarus the most, im a heavy photoshop photo editor, the Tartarus looses its memory. No way of restoring a settings, logging into the cloud does zipo, and i have to spend precious time reprogramming the unit until it does it all over again. May have to look at cheaper chinese units, at least the settings are local and you can back them up..... But the Tartarus looks nice !!!! Edit: Razer products and software are for fun and gaming purpose, never for serious business.

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Razer.Caziel
4 years ago
E
ElectricVioletxbiz795
posted in Razer Support
razer nari ultimate game chat balance

in my razer game chat devices on windows audio mixer mixer i cannot choose what game to put in my game audio device, and everything defaults into the chat device, it is open in both, but the sound only works when the slider is in the middle or on "chat" if i put it on game i get no sound. and i get no surround on either.also when i use thx and set it as default i get no sound from anything. if i disable the chat device i get surround but my discord is also in this weird surround mode too. i dont know what to do. it was ok that the mic sucked, i still bought it. but this makes things unplayable competitively.

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Razer.Caziel
4 years ago
T
Texanum
posted in Razer Support
Microphone records distorted

Hello, before I start, I have to say sorry for potential faults in my text. I live in Germany and my English is not the best. Today the Razer Nari arrived to me and I tested it very quickly. The Sound and everything is nice, but microphone tests and a talk with my buddy showed me that the recorded sound from my microphone is distorted, like from a robot. And if I turn the quality of my microphone higher in the razer synapse 3 the sound sounds even more like a robot. I can't use the mic if this doesn't disappears. hope you can understand everything if not please ask me i will do my best maybe someone can help me

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4 years ago
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matrixasyou
posted in Razer Support
Blackwidow chroma v2 conception absurde des touches pour ce prix

Bonjour, j'ai a plusieurs reprise écrit au support pour signaler mon mécontentement concernant la conception des touches que je trouve inacceptable pour un clavier d'un tel prix (+de 150€) mais je n'ai jamais eu de réponse satisfaisante car j'ai l'impression que le support ne comprenais pas ce que je signalais. C'est peut être parce que j'ai écrit au support en anglais et que je me suis mal exprimé (pourtant beaucoup d'amis anglais sur steam me disent que je parle très bien l'anglais pour un français), c'est pourquoi je vais cette fois faire ma réclamation en français. Le problème est que certaines des touches contiennent plusieurs caractères mais seul 1 des caractères de chaque touches profite du rétro-éclairage. C'est on ne peut plus agaçant que de devoir allumer la lumière, quand on joue dans le noir, pour pouvoir voir où se trouve un des caractère qui ne bénéficie pas du rétro-éclairage. J'ai eu plusieurs clavier rétro-éclairés et tous avaient des touches conçues de manière à c

0
M
4 years ago
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Toernblom
posted in Razer Support
Artifacts on screen. Need urgent help.

Hello. I've started to get some weird artifacts on my work computer and i can't work because of it. https://gyazo.com/e30e27772477e25a9d339c1a219e606b This is how it looks like. Although not all the time. I tried using an external monitor and the error was the same. My company purchased the computer less than a year ago aswell so we still have the warranty i presume.

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T
4 years ago
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DonDRoyalPaladin
posted in Razer Support
Synapse 3 for Mac

Do we know when Synapse 3 will be available for Mac? I started a new job and they sent me a Mac so none of my 6 razer products work with version 2.

1
D
4 years ago
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selivez
posted in Razer Support
Order Cancelled

I ordered some products and it shows me that the Order status is Order Cancelled, so what is the problem?

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S
4 years ago
S
Sibberia
posted in Razer Support
Razer Kraken 7.1 V2 Audio issue

Hi, when i have mic listening feature on in synapse 2 (don't know what its called anymore, cant open synapse at the moment) but when i have that on, my audio glitches every 2 minutes, and i have to unplug my headset and plug it in again, this is very annoying because i love having the playback, (hearing my own voice) because its makes me speak alot clearer. Anybody know a fix for this issue? its very weird and i dont know why it keeps happening Windows 10 64 bit

0
S
4 years ago
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ysseina
posted in Razer Support
razer gold pin from amazon not working !!

hello, i have paid razer gold pin from amazon . but i can't redeem the gift card!! every time i got that th pin is invaild!

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Y
4 years ago
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Linja
posted in Razer Support
Razer Thresher mic doesn't work on discord

Hello! I've had this razer thresher for a while and thought the mic didn't work but today when I joined a zoom meeting, I learned that the mic worked in zoom but for some reason doesn't work on discord even when I have changed the input device to the headset controller. When I switch it to headset controller there is no input at all. If possible can somebody help me with this? Thank you! Note: I am using a laptop with this headset

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4 years ago
quickSunraycounty653
quickSunraycounty653Insider Mini
posted in Razer Support
Headphone Jack stop working - Razer Blade 15" (Advanced 2019)

Hi, i have an issue on my Razer Blade 15" (Advanced 2019) , the headphone jack stop working . I have changed nothing it stopped from one moment to another. I have downloaded the latest driver from the WebSite, checked the jack, and also tested with diffrent headsets. No success at all. Please help me. Sven

0
quickSunraycounty653
4 years ago
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PaulyPowers
posted in Razer Support
Naga Trinity and the synapse installer.. wont install

I bought the Trinity today! And been trying rest of the day to get past this point (see image) went 3 rounds with tech help ~ used different browser ~ updated windows updates that I DID NOT want installed but the person insisted that is what is causing the issue (are you sure? - yes I am - really sure? - Definitely) So I did te updates and again see the attached image. and when i came back to chew they were closed down. I bypassed the installer and installed that v3 beta synapse and after being told it is teh only program that will work with trinity.. it didnt, It just kept crashing. SO there has to be some 3rd person software that will allow me to utilize the trinity mouse.? Yes? I hope cause right night i have a very fancy looking yet ordinary mouse sitting here.. Ah NUTS.

0
P
4 years ago
C
charlescassidy
posted in Razer Support
Razor 15 screen goes black without warning

Dear Sir, Further to some of the other comments on the support forum and your invitation to other users with the same issue to send you a private message, I did want to share that I am also having the same challenges. The issue seems to arise after the computer wakes from sleep mode. I log in to the system, but 4-5 minutes after resuming what ever it was that I was doing the screen goes dark and I typically need to press the power button once or twice to get back to the login screen. Ideally the computer would just resume when I open the laptop lid. Can you help? Kind regards, Charles Cassidy

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Razer.Caziel
4 years ago
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bigbutler
posted in Razer Support
Deus Ex - Mankind Divided Chroma RGB dont work

Deus Ex - Mankind Divided Chroma dont work on my Razer Blackwidow Elite all other games work with Chroma. what is the prob?

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Razer.Caziel
4 years ago
D
davidt33
posted in Razer Support
How to connect Thresher Ultimate (PS4) to PS4 Slim?

The Thresher Ultimate Wireless headset for PS4 requires audio connection via its base station from its optical port to the PS4 console (recommended). However the PS4 Slim doesn't have an optical port. How then can I best make connection? Needed for game and chat audio. Can someone please assist?

3
Razer.Caziel
4 years ago
K
khldoon30
posted in Razer Support
Razer electra v2 usb not detected

yesterday i was playing and out of the thin air sound stopped working and the whole headset isnt working! tried it on 2 other pc and the same problem cant use frimware updater because it cant detect the headset this is not acceptable from a huge company like razer for its products to stop working without any reason like that, and thats not the only issue i have been having with the headset, its just full of bugs and failures, sometime the sound stops, sometime the sound glitches, and sometimes i does not work at all..... i know there is no solution for this, i am just writing this to razer so they can work harder on their products oh and i cant replace it because i have passed the warranty limit... error code (code 43)

7
Razer.Caziel
4 years ago

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