Razer Support

razer blackshark v2 pro when you turn volume up or down on marvel rivals it goes black screen ?

I own a Razer Blade Pro 17 (2022), and I recently opened it for cleaning. Unfortunately, some of the bottom panel screws got stripped, and 1-2 of them are completely unusable now. Does anyone know the exact screw specifications or where I can get replacement screws? Does Razer provide them, or should I look for third-party alternatives? I’d appreciate any help or recommendations. Thanks!

So, I bought a pair of Razer Blackshark V2 X and i can’t login them to Razer Synapse anymore. Because the Serial Number it was wipped down. What can I do about that?

Hi Team, I am facing 2 issues currently, I cannot see my Barracuda X on synapse 4 and second, when I connect with CS2 the audio is fine and moment I hit audio tab or go in game with these settings the game sound changes and goes horrible, like low and distorted. Can’t hear anything in game. Have to put stupid laptop mic on default. Attaching all possible types of setting screenshots.

Hi, your software disconnects and reconnects the Razer Basilisk V3 Pro mouse and causes the Razer Basilisk V3 Pro to freeze when used. My Razer Basilisk V3 Pro is not showing up in Razer Synapse 4 even though I have paired the mouse with Razer Synapse 4. I have even uninstalled Razer Synapse 4 a few times.

My email won’t let me change it because it asks for two-factor authentication, and I no longer have access to the backup or the authenticator app. I need your help to change the email, thank you.

If i tried to add my phone number it give me a notification .which is your account is temporary locked.please, fix it

I have been having issues with missing PIN numbers on purchased cards. One card purchased for $30 is missing the final sequence of numbers, but Razer is confusing this with another card/ticket I submitted. Pls contact me if you can help me out

Tive o telefone roubado e perdi o número de telefone que está cadastrado, queria mudar o número

I have a Razer 16 Blade RZ09-0483x laptop. My product is still under warranty. I reset it to factory settings and the colors look very bad. The reds and greens are very saturated and bother my eyes. Do you have a solution to fix this situation?

Dear Sir or Madam, I own a Razer Blade 18 2023 where the battery only lasts about 45 minutes—this has been the case since I got it. Upon closer inspection, I noticed that the power consumption during battery operation occasionally spikes dramatically—from around 25 watts to 950 watts in HWinfo. Despite this, the laptop indicates a remaining runtime of approximately four minutes even though it is still 80% charged. I reinstalled the computer today in hopes that it might resolve the issue, but unfortunately, it did not. Could you please advise me on how I can investigate this problem further? I look forward to your response. Kind regards, Christian

Someone help me please, I've only had the keyboard for about 8 months... everything was normal I've already cleaned it, reinstalled synapse, and searched a lot on the internet... Basically the keyboard activates the print button on its own... and if that weren't enough, the keys: 2, Backspace, Num lk never delete. (They are all from the same line...) I spent all day trying to solve it... is it really a defect?

I can only use max 1000 poling razer v3 pro

Hi, My huntsman mini fn key not working after update. Its works if I turn off synapse 4.

Both are gone and no way to get ‘em back. Where can I get a replacement USB receiver and dongle for my current Razer v3 pro? Thanks.

i’m posting here hoping for some guidance. the bonded faux leather material on the wrist pad is separating and is beginning to peel. the purchase was 2/23. initially customer service agreed to replace the wrist pad and all good, case closed. later i received an email stating the replacement was declined because i purchased from an unauthorized seller. i had already provided a receipt from amazon. i requested my case be escalated to a manager for review, surely this was a mistake...but the next response was the same form letter except mentioning the seller is woot.com. again, must be a mistake, woot.com is an amazon company. i sent them the woot wiki page that clearly show that amazon owns woot. furthermore, none of this has any Bering on the fact the wrist pad is defective. i’m now on the third request for a manager and have little hope they will take a moment to actually review the situation. what should i do? this was an expensive keyboard and presumably make from premium materials,

Hello! I am having issues with my mic. It is constantly making a low rhythmic static sound and it cutting my voice audio. I do not believe anyone but myself can hear the static however the cutting in and out of audio is affecting my streams and my party chats on discord. If I try to test it out saying “test test, audio check 1, 2, 3” I hear “te..te… che… 1… 3” I have tried changing my USB port, I have tried turning it off and back on again, I have tried cleaning all ports and connectors. I have moved it closer and further away, messed with noise suppression in discord, windows (11) and OBS. Nothing is working, it was working perfectly fine less than a week ago, maybe three days prior to this issue. I am also absolutely positive that is it not because i may be close to the Ethernet box as it is downstairs and I am upstars.

Hello, about a month ago I purchased the Raizer Kaira Pro Xbox Edition, but I've only used them on a PC via Bluetooth. When I turn on the microphone, the sound in games deteriorates significantly in the headphones. The instructions mentioned another wireless connection method. Where can I purchase a wireless dongle?

the issue that i am having is that when my headset is set as “Speakers (THX Spatial)” i have no audio. when it is set as “Speakers (Razer USB Sound Card)” it plays audio. any help on how to get THX spatial audio working would be great.

is this SSD compatible with the razer blade 15 I am not well versed in laptops. “SSD Crucial P310 2TB PCIe Gen4 NVMe 2280 M.2 SSD” Amazon.com: Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD – Up to 7,100 MB/s – Shift up to Gen4, with Acronis Offer, Internal Solid State Drive (PC) – CT2000P310SSD801 : Electronics

I’m trying to contact customer support about my order but when I try to go into live chat I just get met with “There was a problem connecting to the Chat Server.”. How do I contact customer support?

why can't you buy from razer's europe site from sweden?

Dear Razer Community, I am writing to seek your guidance and assistance regarding an issue I encountered with my Razer laptop, model RZ09-0409X. Unfortunately, the screen flex cable on my device has been damaged, and I am in need of a replacement. I would greatly appreciate it if any fellow Razer users who have experienced a similar situation or possess relevant knowledge could provide assistance in the following areas: Recommendations for Authorized Repair Centers: I bought laptop from spain and now I am in Czech Republic. Availability of Replacement Screen Flex Cables DIY Repair Instructions Thanks

Hi I have a problem with the Razer Kiyo Pro, in fact for about 1 week since I plug it in and use it on YouTube Discord etc. the camera is all blurry and micro scratches appear I don't know if I can put pictures here because it's easier to show than to explain

After talking to a support representative Regarding the WoW mount offer not showing if you add the Naga v2 pro and dock bundle not showing the gifts in the cart like the singular V2 Pro was. I can now confirm they are a included with the bundle VIA my order confirmation email . Thanks again Venessa for the help, I don't know if you’re on the forums or if anyone from the mod team can some how have this passed on.