Razer Support

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Hello! I recently purchased the Razer Blackshark V2 X, but I have an issue with the product as the item is already registered but not with my Razer ID, which means I am unable to get the activation code via email to activate the 7.1 surround sound features. Please search the Razer Community for a solution. How can I resolve this issue? Please help me.

Hello! I recently purchased the Razer Blackshark V2 X but I have an issue with the product as it is already registered but not registered with my Razer ID, which means I am not receiving the activation code via email for the 7.1 surround sound features. Please search the Razer Community for a solution. How can I resolve this issue? Please help me.

What is wrong with your razor cards.  I’m very upset! This is the second card that will not activated! I spend 50.00 on one and it was new it wouldn’t activate! Now I got a 25.00 card it not wanted to activate! Whst the problem! If you sell these cards.  They should work? If not you should refund people hard earn money! Or if they’re not going to work stop selling them if you can’t guarantee them! I’m tried of losing money! 

I tried to register my blackshark V2 X and found that it was already registered. Bought it from shopee and saw that I didnt have any registration code for it so I tried registering the headset to get the Surround Sound 7.1

Hola a todosAcabo de recibir mis nuevos auriculares BlackShark V2X hoy, pero cuando intenté que funcionara el sonido envolvente 7.1, no pude obtener el código de activación porque el sitio web me sigue diciendo "Este producto ya está registrado. Si no lo has registrado, ponte en contacto con el servicio de asistencia de Razer". 

شباب اريد كيفيه اقوم بأشراء عندما اشتري يطلع لي 3 خيرات لتحقق الأول بصمه  أوجه مشكله ماعندي بصمه بالجوالالثاني كود عبر الهاتف مايوصل الكود والرقم صحيحالثالث ارقام النسخ الاحتياطي وماعرف منين اطلعها  بالله من في معه حل لهذا المشكله

Help! Where can I bring my blade 15 (2020) for repair of bloated battery and non-functional camera in Manila?

Hello,On the Windows login screen, the keyboard lighting switches off after approx. 30 seconds and logging in becomes a little difficult depending on the light. Can I set the lighting so that it doesn't switch off on the Windows login screen?In a darker room, special characters such as ?, %, $, &, etc. cannot be recognized. Can I also adjust this state using the keyboard lighting? Best regards,Oliver

No matter what i do what tutorial i find it keeps on muting any other audio output from every app while i talk

I refilled my wallet razer gold (170) It has already a sufficient amount to purchase MLBB dias. The problem only reappeared when I wanted to use my Razer Gold balance to top up the Mobile Legends Bang Bang game, after choosing payment via Razer Gold Balance I got "Purchase Failed" continuously" and couldn't find any solution on the internet except contacting customer service..And until now the reply still hasn't arrived! and no live agent to talk to. im mad and exhausted!!! so hassle and inconvinience!! 

so i bought the Razer Kraken Tournament Edition And i bought it for my xbox if i plug it in will the mic work on it or do i have to use the usb audio controller

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I just got a Razer Ornata V3 X keyboard and a Naga V2 Hyperspeed MMO mouse, and I love them both. I’m new to Razer products, having ditched Logitech since they quit making the G600 and mine finally quit working, and frankly, I wish I would’ve switched sooner. I *love* Razer.And after some research and a lot of caffeine, I think I finally understand the (complex) concepts involved in the amazing Hypershift system, except for one (major) issue. On my G600 I just used the G-Shift button to extend the functionality of its buttons, which was straightforward, and it was very easy to reach using my ring finger. Compared to Razer’s Hypershift it’s simple and less customizable, but it’s also more straightforward. (I can’t believe I’m saying the G600’s 40 buttons are limiting lol!). The only problem with Hypershift is understanding how it works, but as I said, I think I finally do...at least 99%.The only issu

I updated the new Razer Synapse today and now my Razer Tartarus Pro keypad can't program the keys I need. The keypad always shows the standard layout no matter what keys I assign to it. I rebooted my PC and reprogrammed it again. I didn't get any result. Please help me solve my problem. I downloaded the app from your official website.

Hi all,i just tried to get the newest frimwareupdate on my blade 16 rz 09 0510. at first everything went as usual, but it got stuck in  windows restart loop and got extremly hot, it was stuck there for around 10 minutes and then the system just shut down. weirdly the fans didnt adjust the rpm they just ran on idle speed. my laptop was so hot i couldnt touch it. should i be worried? 

My one-year-old white Razer Huntsman V3 Pro TKL keyboard appears to be stuck in what I suspect is a demo mode. This issue appears after starting PC post a power outage, and also occurs when starting my computer from a complete shutdown. I have tested this on two separate desktop PCs with the same result.Immediately out of the box, the keyboard is recognized by Razer Synapse 4/3. I can change the lighting effects, switch profiles, and the volume scroll wheel functions perfectly. However, none of the keys register any input.I have already attempted the following troubleshooting steps to no avail: * Connecting to Multiple PCs: The issue persists across two different computers. * Software Reset: I have tried resetting the keyboard through both Synapse 4 and by installing and using Synapse 3. * Firmware Update: The keyboard is already on the latest firmware version (v1.04.00_r1), so an update was not possible. * Demo Mode Exit Combination: I have tried

Subject: Problem with Left Analog Stick on Wolverine V2 ProMessage: Hello,I’m having an issue with my Razer Wolverine V2 Pro controller. The right analog stick can be removed easily, but the left stick is stuck and doesn’t come off no matter how I try. I’ve noticed that when the controller is plugged in via charger, the left stick becomes even harder to remove. When unplugged, it’s slightly easier — but still won’t come off properly. Please advise me on how to proceed or whether this could be a defect. Thank you.

When I got on my computer today, my keyboard's Bluetooth was disconnected & failing to reconnect. I removed the device & paired it again but for some reason the light on the keyboard continues to flash as if it's still looking for a device. The keyboard functions normally until it goes to sleep & then I have to pair it again.My computer is remembering the keyboard, but the keyboard acts as if it's not remembering the device it connected to. I've tried connecting to other computers & the same problem occurred.I've also updated the firmware & factory reset the keyboard, but the issue persists.The keyboard still functions normally while connected via USB C.

hi i bought haedset black shark v2 x and when i want to rigester it it says this product was regiestred ….. and i have to send report to supporter ./….  i look for that link for creat a report but i cant find pls if u have the link support or u know what i have to do help me / tnx 

Hey, I bought an gift card but its still says pending even though i bought it hours ago.

To whom can help me,I have recently purchased a Deathadder Essential Wired Gaming Mouse, and I have difficulty registering the warranty, because it says invalid serial number. I have tried numerous ways, changing 0 to O (letter), for both product and S/N, but it doesn’t work.Additionally, my mouse is not recognised in Synapse 3. How do i fix the mentioned?

i have the basilisk ultimate and whenever i have it on and plugged in using the wireless USB it never picks up that the mouse is on Ive tried reinstalling synapse, upgrading to synapse 4, restarting my computer, downloading new drivers to the mouse, factory reset on the mouse and it doesn't work unless plugged in by cable

Hi everyone,After updating Razer Synapse to version 4, all the settings for my Leviathan V2 soundbar have stopped working. The equalizer doesn’t respond at all. Switching to THX Spatial Audio is disabled inside Synapse. Along with the update, a separate THX Spatial Audio app was installed. This app requires a paid license, and only started a 15-day trial. The sound quality on the soundbar is now terrible compared to before. I never had to pay separately for THX Spatial Audio in Synapse 3, and everything worked fine.Can someone please advise: How can I roll back to Synapse 3? Or is there a way to get the EQ and all settings working again in Synapse 4 without paying extra? Any help or guidance would be much appreciated.Thanks in advance!

So I don't remember this being a problem when it was new, but lately I've been having long meetings at work and my battery ends up completely drained before we finish up about 2-3hours of meetings.The poor battery life is one thing I'm trying to work through and making some progress with ending processes and such.However, the main issue at hand is that when I get back to my desk and plug it into the official Razer AC adapter it says its going to take over 4 hours to fully charge.The laptop is essentially idle, temps are low and the fan is running very quietly. If I unplug the AC adapter and plug in a USB-C charger, it will say its charging, and it will even say fully charged in 1hr30min, except it won't actually charge and I can watch the battery % go down while it still tells me its going to be fully charged in 90 minutes.Has anyone had problems like this? Is there a fix for it?I did recently do the battery health check and everything seemed alrig