Razer Support

Someone stole my card and I want to verify the exact time the person stole and redeemed it in their account.

razer not showing on authenticator app so am unable to change 2 step verification cannot add phone number cannot access backup codes so how to create new 2 step verification without the old one

RAZER GOLD LOCKED PHONE NUMBER can t add number

I have the R Raptor and I haven't used it in few days I unplugged it and moved it to another outlet it won't turn on the rgb to tell me it's getting power but I tried the old method to see if the cable has energy and it does did the whole unplug and plug back up and nothing 😭😭 need help asap  

Razer blade 16, RZ09 - 0510

I recently (11/28) bought a razer blade 14 and it came with a free mercury swirl wallpaper. I just got the email with the redemption code yesterday (12/22), but in the email it says that the code had to be redeemed before 12/7, and it is now not valid. I did not have the code before 12/7. Is there any way to still get the wallpaper?

Been going circles trying to get in touch with Razer about a purchase made through affiliate link that is not showing. Who do I contact? I’m getting exhausted being thrown around in circles just to be directed to razer support which then sends me back here. 

Hey all, I noticed yesterday that my Cobra Pro’s scroll-click function had stopped working. Since it is ~10 months old and I had had similar issues with my previous Razer mouse (Viper 8k), I thought it was just a typical mechanical issue rearing its ugly head, but then this happened a few minutes ago:The mouse randomly disconnected, RGB lights went dark, mouse pointer stopped working in Windows, etc. Reconnecting/replugging  the device made the lighting and functionality come back, but only for about 30 to 60 seconds or so at which point it would go dark again and stopped functioning. The only thing that was still “working” (kinda) was the “profile” LED on the underside of the mouse, which was still active.Not sure if this is related, but I also noted that while the mouse was “off”, the lighting on my Virpil throttle started to switch through its colors for some reason. Which it’ll normally only do if I flip its mode selector switch and so I’m inclined to believe that this was the thro

Hello,I am contacting you regarding an issue with my Razer headset, which is still under warranty.During use, the headset frequently presents audio problems. The sound cuts in and out intermittently, and one side of the headset often stops working completely while I am using it. This happens regardless of the device I connect it to and makes it impossible to use the headset properly.I have already tried basic troubleshooting steps, such as checking the cables/connection, testing on different devices, and updating drivers/software, but the issue persists.Since the product is still under warranty, I would like to request assistance, repair, or a replacement according to the warranty terms.Thank you for your support.Kind regards,

It was working fine for years, a now there is no batter after few hours. I need solution!

Dear Razer Support Team,I hope you’re doing well. I’m reaching out regarding a battery swelling issue with my Razer Blade 15 Advanced 2019. The battery has begun to expand, causing slight chassis pressure and presenting a safety concern that I would like to address as soon as possible.I understand that shipping replacement batteries is not always standard procedure however, there are multiple documented cases where Razer has arranged battery replacements for out-of-warranty laptops when swelling is involved. To help streamline the process, I am sharing references from customers who were successfully assisted through this exact issue, and who received battery replacements directly from Razer support. https:www.reddit.comrrazercommentstzd142final_update_installed_replacement_battery_ihttps:www.reddit.comrrazercommentsvm5s7kafter_3_weeks_of_going_back_and_forth_with_razerI’m fully prepared to proceed through the official steps. I have experience removing and reinstalling laptop batteries,

I'm using a Razer Blade 14 (2024) RZ09-0508 Mercury White. Can I use an Anker B2679 100W charger to charge it via the Type-C port?Thanks.

I noticed the LEDs were flickering slightly on my wolverine ultimate while I was playing a game and decided to unplug the cable from the controller and plug it back in. When I plugged it back in, the controller did not respond and the lights did not come on. It’s frustrating because the controller was working fine (other than the slight flicker), so I don’t think anything is physically broken. To run down some common steps:1. The controller does not work in any PC (tested on two PCs and a console)2. The controller cable still works with other devices3. The PC does not make a noise indicating a device has been plugged in when I connect the cable4. I have tried restarting the PC with just about every combination possible (restarted with controller plugged in, without controller plugged in, plugging controller in after desktop loads, plugging controller in and then turning on power, etc.)Any thoughts or suggestions would be appreciated

My Razer Blackshark V2 Pro (2023) stopped working after I got home today despite working entirely fine yesterday. I have already tried plugging back in the USB, restarting my computer, reinstalling Synapse latest ver. and drivers with no luck.  even ran the Tool.      This is a USB connected headset not Bluetooth.Windows 11 Pro completely UpToDate.

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you.

I bought headphones, but I lost the dongle 2,4 Hz somewhere. I can't find a single store to buy them from, even though they're still under warranty. Help.

I want to activate a razer gold card but I can't get to the page where I want to activate the product and I'm just confused

I have a BlackShark V2 X and I used my activation code on my account, but after restarting my PC, the code disappeared.It asked for the code again, and when I entered it again, it said the code had already been used.

I have lost access to my two-factor authentication app as well as my backup recovery codes. As a result, I am unable to log into my account on the global Razer Gold website. I need your assistance to reset my two-factor authentication or regain access to my account as soon as possible. I have recently topped up razer gold and is unable to proceed to my transaction. Please guide me through the necessary steps to recover my account or temporarily disable two-factor authentication. 

Hello  i want to reurn my Razer gamingboard  order nrRZEUWP10000020844373 order date 28 nov 2025 .its no working good .send me a returnticket. göran Åström  Betsvägen 19 Boden Sweden.

So I posted this topic about a week ago Last post on this forum The agent helped a bit, and we finally got the item resent. However the same darn thing is happening again. Customs want £45 worth of taxes ( screw Brexit ) for me to receive parts for a faulty item thats still under warranty. And of course support arnt actually reading any messages and giving poor copy / past replys and assuming I’ll go away. Its been a flipping month!  The service is flipping awful. Someone higher up needs to know how bad this whole process is. How do I log an official complaint? Ive a £500 chair I cant use thats still under warranty and Razer seams to be making my life as hard as possible to get it corrected. 

Good dayI’ve just started my pc and suddenly my mouse isn’t connecting wirelessly anymore. The light on the mouse flashes white and attempts to connect. I’ve used the dongle with the holder since buying (had to return 2 mices before, as the dongle would die within the first 2 days). I’ve tried to remove drivers and download synapse, but doesn’t show up on device manager anymore. Is there any other methods to try to see if the dongle is dead?Kind regards 

I bought it a few days ago. My friends on discord tell me the mic is too quiet, like I’m talking from another room. I’ve tried the guide razer has and other guides I found from people online, not fixed. The volume is 100% both on windows and synapse, still feels a bit low. My last headset was Blackshark v2 and had a way better microphone (based on what my friends said) so I wanna know if it’s just that the previous headset had better mic or my mic actually has some kind of problem.

I recently swapped from the razer v3 TE to the the 8k hz version and i have already returned the controller 4 times in two weeks about to be a 5th. This controller works normally for a few days and then its as if the membrane for the paddle gets worn in or something as the m6 paddle randomly double registers once when you press it and once when its being let go. This results in unsmooth gameplay for me specifically it results in me not being able to b-hop in apex legends or turns what should be fluently sliding around in the map to a bunch of stutter steps as it causes me to uncrouch unexpectedly. Im not sure the solution i have used 4 of these controllers brand new in 2 weeks i dont want to keep returning these units only to have the same issue. 

Hello!I don’t have access anymore to my phone number as well as to my backup codes.I need Razer assistance in that matter. Didn’t find the possibility to contact support that’s why doing it here.Thanks in advance!