Razer Support

I'm having trouble using the Viper V3 Pro wirelessly. When I connect the dongle to the PC, I can't pair the mouse, even using Razer Mouse Pairing Utility or Razer Synapse. What can I do to use it wirelessly? 

I have been trying to update my razer basilisk v3 x hyperspeed white edition and the “x hyperspeed” firmware updater refuses to recognize the mouse. I use this mouse on my xbox to play video games and the Middle mouse button stopped working one day after i connected it to my laptop.

I have a razer leviathan v2 x and one of our cats chewed thru the cord and I'm not sure what power cord is or where to find a replacement.. Thanks devin

i got serial code but i dont see product code

I bout a blackshark v2 x head set from tryndyol website, the package and everything was normal an well sealed, but when i tride to registered the product it showed to me that the product already registered to someone els account!!?

I noticed the touchscreen on my Razer Book 13 no longer works. Under HID in Device Manager the touch screen device is missing. How do I get it back? Many thanks!

How to cycle on-board profile without Synapse app? When I set my key to "cycle profile", it states "Requires Razer Synapse".

Hi! I have a Razer Blade 15 2019 Advanced (RZ09-03018) which recently stopped charging and will not operate from battery. Symptoms:PSU light is green, but charge light is off Computer will not power on if unplugged (no lights, no fans, no life at all) If plugged in and running, it will shut off immediately if unplugged Windows thinks the battery is at 84% and charging, but that number does not moveI’ve tried the following:Removing and re-seating the battery ribbon cable connector Checking the connector for signs of wear or debris Leaving the computer unplugged for 24 hours Leaving the computer plugged in for 24 hours Hard resetting the computer by holding down the power button I am running Windows 11 with all latest updates and drivers, and I have the latest BIOS firmware available. I’ve owned it since 2020 and this is the first sign of any problems so far. From searching around it seems others have been experience the exact same issue with no resolution other than “it fixes itself aft

Razer software does not have the config and i have tried various ones like disable listen to this device reinstall the audio drivers and it is still on fallback loopback audio like my speakers are going to my microphone when i play a video of someone talking!Please help me  Thanks!

Do I understand correctly that PC players cannot remap the “programmable” buttons of the €229 Razer controller to PC-keyboard keys?Will the feature be implemented soon or not? Otherwise, the controller is nice, but for the most part really useless and overpriced.

I found error event 1801 in my event viewer.Updated Secure Boot certificates are available on this device but have not yet been applied to the firmware. Review the published guidance to complete the update and maintain full protection. This device signature information is included here.DeviceAttributes: BaseBoardManufacturer:Razer;FirmwareManufacturer:Razer;FirmwareVersion:2.03;OEMModelNumber:Blade 16 - RZ09-0483;OEMModelBaseBoard:SO690;OEMModelSystemFamily:1A583006 Razer Blade;OEMManufacturerName:Razer;OEMModelSKU:RZ09-0483UEJ4;OSArchitecture:amd64;BucketId: f5002c7ff89cac74fc7ffdfa78c3fe9ad9c10955b8a388109373e46203b8ff73BucketConfidenceLevel: UpdateType: For more information, please see https://go.microsoft.com/fwlink/?linkid=2301018.I have followed the instruction in another guide: https://insider.razer.com/razer-support-45/how-to-fix-this-secure-boot-certificates-84505?tid=84505&fid=45 But the error still persist.Then I’ve checked with below command in my windows powershell.Get

Hello everyone. I recently brought a second handed Razer blade 14 2023 model, and I’m almost in love with this laptop.I do have some interesting issues that I haven’t encountered from using other laptops. Every time I change the MUX switch, Windows hello (facial, as well as PIN) is lost and I have to reset the PIN by logging in with MS account before using my laptop.I did tried formatting & reinstalling Windows with complete driver reinstall as well, but this issue wasn’t fixed.I did heard from ChatGPT that changing MUX switch is detected as hardware change in Windows, resulting in authentication failure, but I’m not sure because it’s AI answer.Has this happened to anyone else? Do anyone knows what is the technical issue to this? What is the solution to this,

Hi, can you help me change the number since I can't make the two-factor authentication payment?

Hi i seemed to be having some keys that is randomly unresponsive - specifically, keys “H”, “,” as these are the ones i use frequently so i notice it. I tried deleting my keyboard in device manager and restarting but the keys still dont work randomly - sometimes it works and sometimes i need to press multiple times. Any solutions for this please?

I’ve watched your video.  I’ve read the instructions. I bought both the 240 and 360 and I’m about to send both back.  Like everyone else that no one answers on here.. I don’t see how these AM4 stand offs are supposed to work.  They are not long enough to reach through the plate and screw into the thumb screws.  can someone please send me the right stuff or explain how these are supposed to work. 

I'm looking for a replacement mic for my Kraken v3 pro, but can't seem to find any online, is there  a way to still buy tthem?

NO ME LLEGA EL CODIGO ACTIVACION SONIDO ENVOLVENTE 7.1

I have no idea where i can go to to find my RMA, can someone please tell me in detailed steps or even screen shots where to click to find my RMA?

I have the enki and have been using it for some time, about a year ago when the warranty was still up i had these rods sticking out along side the edges of the chair which has cut me a few times, im pretty sure nothing can be done but I figured I would just ask the question if anything can be done to fix it, if not I'll probably buy a new chair.

As many times as I’ve tried I cannot get my model number and serial number accepted by Raser web site. I had no trouble with Basilink mouse and Leviathon speakers though. I have used my camera to blow up large these two numbers but still get a message saying its not correct so here I am asking for help please, Melbourne Australia

Hi,i need a replacement battery for my Razer Blade 14 (2021).I use my laptop for work and therefore cannot send it in for repair.The battery is currently removed...Is it possible to order a battery to install myself?Many thanks

Hello,I have a Razer Barracuda X (2022) headset (Model: RZ04-0443) and I’m experiencing a persistent issue with the dongle firmware update. The updater completes the process without errors, but the new firmware version is not saved on the dongle. When I reopen the updater, it asks for the same update again.Issue Summary Headset firmware successfully updated Dongle firmware appears to update but does not persist After restarting the updater, it prompts for the same firmware update Tried multiple USB ports, including USB-C and USB-A (USB 2.0) Tried different systems Reinstalled the updater Headset pairing works normally Technical BehaviorThe updater is able to: Detect the dongle Begin the update Send firmware blocks However, the dongle’s internal storage fails to write or persist the new firmware version.From the logs, it appears that the SPI flash memory inside the dongle is rejecting write operations (likely write-protect or block-protect state).Files AttachedI have att

I’m wondering if the Kraken V4 Pro features a noise canceling mic like the Kraken Ultimate? I own the Kraken Ultimate and Nari Ultimate and was thinking of selling them and getting the V4 Pro for a 2 in 1 setup. I need the noise canceling my, though, for work because of my Corgi who barks too much.

  I bought Razer Blackshark V2 X headphones, but there is no activation code in the box, and when I link them by serial number, it says that this product is already registered.  

Hello, I lost my Naga V2 side panel. V2 is there any way to purchase a replacement one?