Razer Support

Hello,I am contacting you regarding a compatibility issue between my Razer DeathAdder V3 Pro mouse and a recently purchased Razer HyperPolling Wireless Dongle.My DeathAdder V3 Pro mouse initially worked with its original dongle. However, this dongle suddenly stopped working. After several checks (testing on multiple computers, different USB ports, etc.), the dongle is no longer detected by my PC (and the warranty has already expired).To replace this dongle, I purchased a Razer HyperPolling Wireless Dongle, thinking I could use it instead of the old one.According to the official synchronization procedure, the original working dongle is required to pair the mouse with the new HyperPolling dongle (via the 2.4 GHz synchronization mode in Razer Synapse).However, since my original dongle is out of order, I am unable to start or complete this procedure.I am therefore stuck, despite having purchased a new dongle.My question is:Is there an alternative solution for pairing the Razer DeathAdder V

So, I've had this mouse model for a few years and I think it's very good, it fits perfectly in my hand. It's starting to fail and I'll need to replace it. My question is: I'm thinking of opting for a wireless one, is there a similar wireless model? Or one that looks similar in shape to this one?#PLEASE HELP

I am looking for a firmare cord for my razer viper ultimate. Does Razer have one that I can have or buy?  I am hesitatnt to buy a mini USB from Ebay or Amazon.

Just to start off, the image is just to show the type of headset I have since there are a few versions out now and figured incase people may be mistaking it for another one of the other headsets.Now the problem I am having with the headset is that whenever I am using it eventually it starts to disconnect and reconnect repeatedly.It does it every now and then, maybe roughly five to ten minutes or so and it also seems to do it when the volume is either too loud or the frequency spikes too high (I don’t have this problem with any other device).Another problem I have with the headset is that when its plugged in but not being used at all it causes all other audio devices to freak out and start crackling and lagging which is strange.It also seems to be slowing down some programs and making them all jittery which sound even more strange than the above but I did some testing with it plugged in and not and the difference is there.This is whilst its not being used btw.So the questions I have are

my new levitation v2 21 pc soundbar won’t connect to my pc. l managed to get it working connecting via bluetooth to my phone and that works well.  I can see the soundbar in device manager on my pc but it won’t let me connect it on there and setting it default on there is greyed out. it doesn’t appear at all in system sound settings or on my razer synapse 4 app. it just says no devices found. i have tried everything I can think of, I have checked for updates, refreshed turned things off and on again, uninstalled and reinstalled , I have tried  connecting in device manager, I have plugged soundbar directly into wall socket. the usb is in blue port (but I have tried them all) I don’t know what else I can do. 

Hi Guys. Im having an issue where i can change the profile once or twice using the fn key however then wont change again unless i open synapse and change it manually then i can change it again with the fn key once or twice before it stops working again and i have to repeat the process.Anyone had this issue or have any idea how to fix it? Thanks in advance!

cual es el grosor de los thermalpad de la razer blade 15 rz09 0328?? He estado buscando por todo internet y no encuentro información certera necesito ayuda de soporte 

So i put in a support ticket to cancel my order about 30 minutes after ordering my product and recieved no email in response and about a couple hours later i put in a second one just in case. Next thing i know i get an email saying that my order has been shipped. This was less than a day ago, what do i need to do to prevent this from going through

I’ve lost my dongle when moving to my new house. Can’t seem to find a replacement to buy anywhere in Brazil. Can you help me providing a link of where i can aquire one of those? Thanks

I have a blackwidow pro 75% and the two/at button has decided to stop working. How would i fix this?

Since upgrading to the latest firmware for the headset, everytime i join a party chat on xbox there is a prominent echo from my mic. I have changed all settings in the xbox to reduce noise bleed but had no joy. Before the new firmware I didn't have these issues, can anyone relate to this issue or offer support on how to fix this. The headset itself is only 6 days old Cheers 

I’m  needing to know which battery I need and how to order it for my razor Blade 15 laptop. serial number is BY2104M19707151, located in US

The mic is not working and I just got these headphones as a birthday gift, how do I make the microphone work because the audio or horrible/broken

Hello razer users, recently i got gifted these Razer Blackshark V2 Hyperspeed fof my birthday and i am trying to connect them to my android phone, which is Samsung Galaxy A54.The issue i have is that when i try to connect the headset to the phone, the blue light keeps flickering instead of becoming solid and still to shiw that it connected. On the bluetooth GUI thing where you connect devices it says its connected, but the headphone's blue light still flickers, basicslly signyfing that they are not connected, and then they turn off.They were set in bluetooth mode.Thanks to anyone that can help me out, it will mean a lot!

Hello Razer Support Team, I would like to ask for technical assistance and verification regarding my Razer mouse. I have a Razer DeathAdder Essential mouse that was purchased from Noon and brought to me as a gift from Saudi Arabia. The mouse is not being detected when connected to a computer. Product details: - Product: Razer DeathAdder Essential- Model Number: RZ01-03850- Serial Number: IO2508H20660206 I have tried connecting the mouse to different USB ports and also tested it on another computer, but it is still not recognized. At this stage, I am not requesting a replacement or warranty service. I would like to understand the possible cause of this issue and also kindly ask you to confirm whether this product is genuine. I have attached a photo of the mouse showing the serial number for your reference. Thank you for your support. Best regards,

I bought a gift card. It shows 3 different codes. How do I tell what each code is for??

I bought my Razer headset on AliExpress. When I tried to register my product, a message appeared saying that the product had already been registered.

My headset wont connect to xbox

I got a new huntsman tkl, and when I try to plug it in using my existing keyboard cable it wont work.when I use the cable that came with it it works fine. my existing keyboard cable is fine, it works just fine with my ducky tkl. why wont the huntsman work?  

I was using it perfectly fine before installing the xbox app to customize it. Then the dongle stopped connecting the controller becauss the app was making me re-do the update with dongle and wire multiple times, how do i get it to connect again after it only doing the wired update?

My daughter has one of the headsets the box got destroyed. Is there anyway we can get a new box just the box not the headset below or the details.Razer - Kraken Kitty V2 Pro Wired Over-the-Ear Gaming Headset for PC, Mac, and Playstation - Quartz Pink

Got the headset as a gift last Christmas and they were working fine until a couple of months ago. The connection keeps dropping from both my PS4 and most recently my PS5 - the connection shows on my console as if they’re connected, but there’s no audio / mic activity. Every now and then it will randomly work as normal but not for long and then the audio disconnects again. I’ve tried multiple resets and troubleshooting methods, and the product is out of warranty so I’m unable to contact the support team for assistance. Any ideas?

"There's an unexpected error, please reload the page and try again" when I'm trying to get a code to validate my purchase. I've encountered this tonnes and tonnes of times and it's frustrating me. And it's almost always at the most inconvenient times. Support has been no help, no response no answers besides all the bots not understanding the question. How do we resolve this once and for all? 

i just wanted to know about the mic compatibility with the pc version of the Blackshark v3 x of my ps5. I pretty much just wanted a well priced pair of wireless headphones with a mic that worked for everything but after receiving them, i can realized that the mic volume is super quiet even when i turn my mic volume all the way up. is there fix for this?

Hello I bought the Razer Kraken v4pro and I have problems activating the SenseHD in Battlefield6 they are supposed to be compatible there are even images on their website of all the kit you can buy... I come from a kraken v3pro and I was happy with them and I expected a big jump in quality in every way and at the moment I do not see justified its price... but what repels me is not being able to use the sense hd only works if I activate the haptico by sound that works just like the kraken v3pro is there any way to activate SenseHD in battlefield6?