Razer Support

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Hi, I can’t purchase any game with my razer gold , can you help please 

The last couple weeks, I have started having a double pressing issue with my 1 key where about every four or five presses, it will double type the character. Just while writing this, the E key did a double type as well. I’ve tried reinstalling Synapse and have used both Synapse 3 and the new Beta, but it doesn’t correct the issue. Nor does reinstalling the Firmware. I’ve connected to other computers without Synapse and it still does it, which makes me think it’s a physical defect on the keyboard. I don’t know if it matters, but I have the RAZER Orange Switches. I’ve seen posts about the V3 doing this, with many being Yellow Switches but is anyone else having this issue on the V4 keyboard? Is there a particular manufacturing origin for the V4 that double presses are more common on (I know other products that were sourced from both China and Taiwan have different qua

Dear Razer, After some internet research I have concluded that I would love to acquire a Blackwidow V4 Pro in white with orange (tactile) switches. Unfortunately it seems that the orange switches are no longer offered through the webstore, nor any of the authorised Razer resellers. How can I still get my hands on one and why is it so difficult?  Best regards,Thomas

Hello I recently move and cant seem to find the charging dock for my wireless razer Naga epic chroma.  Does anyone know of a replacement I can order?  The mouse works wired still but I would like the use the wireless feature again.Product number RZ01-01230100-R3U1

my deathadder essential mouse isnt getting detected and it shows up as HID compliant mouse i need help i followed the video it didnt work  

I bought my death adder a couple months a ago and tried to connect it to razer synapse and couldn't, I should mention that I opened the mouse up that's why you will see as the cover is woren off a bit

My black shark v2 pro are broken i was wearing them i just took them off is crashed i have a prove i just buy it 4 monthes ago 

Hello,I purchased a new Razer product on Amazon, but during the registration process, I received a message stating that the code has already been redeemed. I believe it may have been used before. I have the invoice and can provide the headset details, including the serial number and product number. Could you please assist me?Thank you.

I own a blackshark v2 headset with sound card. When using synapse 4, people who watch my screen demo in discord hear an extraneous crackling sound. Using synapse 3 this didn't happen, but I don't like the thx spatial sound in synapse 3. I reinstalled windows, but even. How to fix it? I think it’s bug.

I have the limited edition Book of Boba Fett Xbox controller. I’ve had it for a couple of years now but haven’t started playing it until recently. During a match, the controls starts moving on its own and shows “please reconnect controller”. I’m at a loss. I like the controller, but not wild about this new, hidden feature. Anyone have any fixes or can identify the issue here?  Edit: Randomly

I bought a brand-new 200$ black shark v2 pro 2023 and it won't get recognized by synapse. I have tried everything i could find online about this issue it would seem im not the only one with this issue. all attempts to download the firmware update failed as the updater does not recognize the headset at all i have tried disabling antivirus software repairing files installing all the razer apps that are related to this headset uninstalling synapse and reinstalling i even updated to windows 11 all the work arounds i have seen don't work what are my options i have been buying razer products for years and love them this is such a sad and frustrating experience   is there any solution ? it would seem this issue is not uncommon and should have been delt with months ago.   

Every time that i lift my mouse it disconnect, if it was only that it would be fine but when i put it back down it takes 5-10 seconds to connect again sometimes it just doesn’t reconnect so i need to unplug and reconnect it, it has been happening for a week and i looked for every solution, repair razer synapse, update the drivers, update the firmware and nothing worked. also for the last 4 months i cant change the wheel mode (free scroll and normal) before it started disconnecting, when i lifted the mouse and put it back down it would always scroll down for no reason.

My scroll wheel does not free spin anymore and when lifted from my mouse pad the lights on my mouse go dim and does not work until it is placed back on the mouse pad

Hello Razer   I have been using my Razer Basilisk V3 wired mouse serial number (PM2343H21205062) for about a year without any issues. However, today, during a game, the connection dropped despite the cable being plugged in. The connection intermittently comes back for about 3 minutes before disconnecting again.  Razer Central shows the device as "disconnected," and the same happens in Windows Device Manager, where the device appears and disappears intermittently. Strangely, the mouse works perfectly fine on my work computer, but I experience this issue only on my personal computer.  Here are the steps I’ve tried so far to resolve the issue:  1. Uninstalled the device from Device Manager and reinstalled it.   2. Uninstalled and reinstalled Razer Central and Synapse software.   3. Updated the software, but the issue persists (works for 3 minutes,

I ordered a Razer Viper V3 Pro white edition, but the order status says "Received." It should say "Processing" or something similar, as I just placed the order and haven't received the product yet. Why does it show "Received"?

I bought a Razor Kaira X in December, now we have March. For months I have been trying to get the 7.1 surround sound activation key for my headset without success. I signed up on the Razor site and registered my headset. I got the confirmation emails of creating my Razor account and that my headset was properly registered as well, but they key for 7.1 surround sound I did not get.I searched on the site and found that you can send yourself the email with your key again, but I still received nothing, even my spam folder was empty. I tried this a few times with a few days in between each time and each time the site just told me that a copy of my code has been sent to my email address. I even double-checked again if my email was correct but since I got the confirmation of me signing up in the first place and that I of registering my headset, it must be right.So I have been writing support about this. After I explained my issue to them in a few emails they said they would “

help me remove the lost phone number on my account please

Many of us that have purchased the Razer v2 pros have been plagued by the same issue of the hinge completely falling apart regardless of how cautious we are with them. I have found a solution …well a replacement to the problem. Thanks to countless searches through Reddit I came across a post stating that they purchased replacements on Etsy. I looked for myself and yes there are people out there making replacement parts via 3D printing and other various methods but from what I can see they all are 100x’s sturdier than the original hinges and one of them even has the Razer name etched in each hinge making it look even more official than the originals. Hope this helps my many brothers and sisters out there whom have been plagued by the same issue .

I am able to use the headset but my computer only recognizes it as speakers(realtek high definition audio)but when i launch the application it doesnt recognize the headset

Blade 18  - 13th Gen i9 13950HX 240Hz screen running the RTX 4090.Recently this thing started stuttering so badly in-game I have had to stop using it for anything but email and work related stuff. I have updated all drivers, all apps, BIOS related items, etc all to no avail. Is there any way I can determine what is going on with the card and/or options to fix it???

I can’t get my stream controller to turn on and do the lastest updates.

Hello,My mouse that I bought 2 months ago suddenly stopped working while I was using it today. I don't think there is a problem with the dongle and charging cable because the mouse's lights etc. are not on, it was charged, we can say that it suddenly turned off by itself.S/N : PM2327H26601497Model : Deathadder V3 Pro

The 1 button on the 12 button grid sideplate started missing inputs after about 2 years 2 months of use. Cleaned the button with compressed air and the contacts as described in the cleaning article and it is still missing inputs. Any place to find a replacement panel or get it working? I am JUST out of warranty.Tried my other side plates and no inputs are missing.

This might be a bit of a dumb question, but I am not exactly sure how to tell my headphones are charged. The manual booklet shows a picture of the LED with some lines (making it look like a sun) which I assume represents blinking, and then the LED with no lights which I assume means it's not blinking. But mine is now blinking green with big intervals (So Blink-Blink Long Interval Blink-Blink). I don't know if that means it's above a certain percentage or if that means it's full, it's not exactly clear because it started out by blinking red. I haven't turned it on at all yet today; I took it out of the box and plugged it into the USB port of my PC to charge it to ensure I started off with a full charge.