Razer Support

 I can no longer access my old number, thus I have to buy a new one. Now, I want to change to my new phone number so I can buy more in-game purchases, but it still needs my old phone number to change any setting inside my profile. I don’t have any back-up codes, and even if I want to set it, it still requires authorization from my old number. At least my email is still currently active, unfortunately for me there was no option to use my email to do any verification. This is getting more frustrating. Can someone help me? i already top up on my account but i cant make purchase because i do not have longer access on my old mobile number . please help 

When I try to register my Blackshark V2 X headset so I can get surround sound, it says “product already registered”

I’ve looked everywhere for the backup codes but no luck. Need some help with retrieving  both.

Ok this is a long story… so i have a-razer huntsman elite-naga v2 pro(since 2 weeks)-strider chroma-nommo v2(since 1week)-had kraken v4 (since a week) returned it now i have a kraken v4 prook so the trouble started with the kraken v4 and the game/chat slider working in mirror so when i clicked game it went to chat and vice versa and also when i hit max game my headset would say max chat…now i contacted razer about this and i had to send like 1million things and they kept sending me the same stuff i already did like 50 times… so i gave up and send the headset back… stupid me had a verry good deal on the Kraken v4 PRO… and thought maybe this one won't do it so now i have a kraken v4 proso now since today i installed the kraken v4 pro... at first everything worked ok… everything installed etc… so i shut down my pc went to the gym and when i came back and turned on the pc the horror begun.the pc started booting slower like realy slower… then when everything eventualy was booted only 1 spea

Ok this is a long story… so i have a -razer huntsman elite -naga v2 pro(since 2 weeks) -strider chroma -nommo v2(since 1week) -had kraken v4 (since a week) returned it now i have a kraken v4 pro ok so the trouble started with the kraken v4 and the game/chat slider working in mirror so when i clicked game it went to chat and vice versa and also when i hit max game my headset would say max chat… now i contacted razer about this and i had to send like 1million things and they kept sending me the same stuff i already did like 50 times… so i gave up and send the headset back… stupid me had a verry good deal on the Kraken v4 PRO… and thought maybe this one won't do it so now i have a kraken v4 pro so now since today i installed the kraken v4 pro... at first everything worked ok… everything installed etc… so i shut down my pc went to the gym and when i came back and turned on the pc the horror begun. the pc started booting slower like realy slower… then when everything eventualy was booted on

Greetings,I've seen several user reports about this issue, and unfortunately, it still hasn’t been resolved  at least not in my case. Issue: When I start the PC, the mouse (configured via Synapse 4) correctly applies the selected high polling rate for example, 4000Hz or 8000Hz.However, at some point during regular usage, Windows or some system-level event  or a power saving feature appears to interfere with the mouse driver.This causes the polling rate to fall back to lower random values (e.g., 125Hz, 250Hz, or 500Hz).Triggers that appear to cause this : Opening certain applications (games, browsers, etc.) Power saving features General driver handling by Windows  Tested this on W10 and W11 clean installs: Windows 11: When the polling rate drops, I can open Synapse and manually reapply 4000Hz, and it will work again but only temporarily.Eventually, the polling rate reverts once more  with prolonged use. Windows 10: The issue is more severe. Once the polling rate drops (e.g., from 40

Hi,short version, hdmi problems, black screen, 5090 variantheres the rundown of my problem:1. I connect hdmi to my odyssey monitor for the first time 5120 x 1440 / 240 hz, works 2. Now a reconect happens or a restart or anything like that the screen flashes with desktop for a moment and then the whole pc freezes, from now on it cant be used 3. Removing all configurations of the monitor with regedit, and then reconnecting, monitor works again4. Reconnect event, the same problem Since this model has only the hdmi connected to gpu this is a huge problem. No problem with display port but that has a igpu on top so performance degradation is a problem, no variation of vrr on off, gsync on off, 120 hz / 60 hz switching helped, the same thing happens, switching to advanced optimus, optimus, dgpu only, same problem. Ive seen some people had problems after waking laptop from sleep, is this connected?

My Razer Blackwidow v4 75% keyboard RGB effect is delayed. While other keyboards' RGB effects feel like they move at 60fps, my Black Widow v4 feels like they move at 24fps. I tried reinstalling Razer Synapse, changing USB ports, and removing the device from Device Manager. No matter what I do, I can't fix the lag in my RGB effects. When I delete the synapse, the RGB effect comes out normally again without any delay, so it doesn't seem to be a keyboard problem. Is there any way to reinstall the Razer Blackwidow v4 firmware? The current firmware version is 1.0.6.0.Please understand that the sentences are awkward because I used a translator. Thank you and Happy New Year

Ill get right into it. Not long ago from this post, I stumbled across an issue where I gotten no audio coming from my headset. It took me a moment to notice when I uncheck “enable audio enhancements” in windows settings that the audio returned. However, that disables razer synapse EQ settings. So now I am trying to figure out what happened to have gotten this glitch. What I can remember is this happen when synapse 4 update. So I uninstalled and reinstalled synapse to see if that would fix it which it did not. I then rolled back windows 11 updates to see if that triggered it. That didn't help either. I even updated the firmware on it to the latest one..that still didn't fix it. My theory is something in synapse 4’s recent update must have glitched something out. Though if anyone would know anything else regarding this matter I would love to hear it.

 I’m having a critical issue with my Razer laptop (Razer Pro, around 2019 model). Earlier today, I went into the Synapse app under the Performance tab and switched to dedicated GPU mode to increase GPU power. The laptop immediately restarted, but now the screen stays completely black on boot.Here’s what’s happening and what I’ve tried so far: The keyboard lights up, and I can hear the Windows startup chime and fans, so the system seems to boot normally. The display stays black, and I can’t see BIOS or the Razer logo. I’ve tried connecting to external monitors via HDMI and USB-C, closing the lid, and pressing Windows + P to switch display modes — no signal appears. I also tried the following reset steps: Full power drain (unplugging, holding power button for 30–60 seconds). Ctrl + Alt + Del + Power reset combination. Repeatedly pressing F1/F2/F9/Del on startup to enter BIOS (no display). The power cord and battery appear to work fine. It seems like switching to ded

I placed an order about a week ago and the product arrived a few days ago (razer cobra pro) but I’ve yet to see any emails regarding redemption of the system override skin

Hey so I bought an item that had the bonus of a battlefield 6 skin yet I haven’t received a code yet. Do we get the code via email after purchase or when the package arrives

can anyone help me with this i can't make any transactions and been trying to find my old authentication codes and backups but its really lost

Hi, The dongle for my headset has stopped working, I tried using the pairing utility and connecting the dongle to different ports, but still refused to work. I had the headset for over 3 years now. Is there a way to get a replacement dongle?

Merhaba. Kullanmış olduğum aktivasyon kodunu tekrardan kullanamıyorum. Mail adresime yeni bir aktivasyon kodu gönderılmesini talep ediyorum. 

I entered the activation code for the 7.1 audio feature of my Razer BarracudaX headset that I bought 2 years ago, and since I formatted my computer, I re-downloaded the app. I want to use the 7.1 audio feature again, but when I log in to my account and install the app, it asks me for the activation code again. When I find the activation code I entered and re-enter it, it doesn't accept it, so I can't use the 7.1 audio feature. Can you help me?

Since the most recent firmware update on my wolverine, it will not connect to the dongle at all and when it does connect it only for a few minutes.i have only had this problem since the newest update, i had no trouble with disconnecting prior to this update, has anyone has had similar issues? If so how did you fix them, im currently having to use my controller permanently wired 

Hello again! So, this is the second one, exact same error. I have had this happen yet again identically since a month after I got it as replacement for my first one but haven't had the energy to reach out for help again.It's so weird, I can play for 4 hours, thrn it suddenly starts disconnecting and becoming extremely sensitive to the dlightest movement.I have never in my life taken this much care in cable management and have eliminated any and all "tugs/yanks"  on the cable. It's so obviously a product flaw as I haven't heard anyone NOT getting this. Latest example: "literally 5 minutes ago my friend sent a party invite, from that moment and until I had joined the party the controller disconnected _6_ TIMES. That's in a  <30 seconds time lapse. Twice I had to unplug/replug the cable or it would not Power On at all (power surge? poor shielding in the contact area?).It has literally ruined Coop Sessions, Boss fights, PvP Duels and my desire to ever use a controller again or a console

I just got myself the Pro Click V2 Vertical Edition, Leviathan V2 X, and Huntsman Elite to go with my Tartarus V2. All have been working on my Windows 11 setup, except the Huntsman Elite, as when I try to change the Chroma settings, they don’t get applied. The mouse, soundbar, and Tartarus all have been working without issue, and apply Chroma effects properly.What I’ve TriedVerified I’m using the latest drivers via https://mysupport.razer.com/app/answers/detail/a_id/1546/~/how-to-get-the-latest-software-and-driver-updates-from-windows)  Updated the Huntsman Elite’s firmware to the latest version https://mysupport.razer.com/app/answers/detail/a_id/1736 Turned off Windows Dynamic Lighting Tried every combination of USB ports my Computer has Disconnecting all other USB devices Profile Reset Factory Reset Uninstalling and reinstalling Synapse and Chroma apps (several times now) Verified the latest Synapse and Chroma apps were installed Asked for a replacement keyboard… just to find the rep

hello,My Razer Blade 15 (2021, RZ09-0369) battery has suddenly stopped working and no longer charges. I would like to know if this model is still under warranty and if battery replacement is covered.Please advise on next steps.Best regards,

I have a razer blackshark v2x ps edition. I cant find activiton code

While placing the ear buds into pairing mode no sound is made from the buds. These do not show up in the available Bluetooth when searching. While using the razor app they will connect but state there is a firmware update which will state that it can't download while the battery is under 75% but the app shows 100%

Hi my name is Khang from Vietnam,I registered razer not long ago with an old phone number and now it has expired and cannot be used anymore. I just topped up my razer but now to top up the game I need to send a code to the phone number that was previously inactive. So what can i do 

Hi everyone my name is Khang from Vietnam, I registered razer not long ago with an old phone number and now it has expired and cannot be used anymore. I just topped up my razer but now to top up the game I need to send a code to the phone number that was previously inactive. So what can i do now

currently set to Razer US, but I urgently need it to be switched to Razer Global.This limitation is affecting my ability to manage and expand my Razer activities on an international level. I have tried resolving this through regular settings but found no available option to make the change myself.I expect your immediate assistance or clear guidance on how to proceed with this region change. Please treat this request as a priority.Thank you for your prompt attention.