Razer Support

Hello one of the 5 star legs of my Enki X Gaming Chair (model RZ38-0388) has broken. How can i get a replacement. My chair is out of warranty. Thank you.

Yestarday I had a conversation with customer support via chat. My headphones stopped working and I was supposed to receive a return label today. I cannot find the chat again or a way to contact customer support, it feels impossible to resolve this issue. They said I will get a return label via email and they arranged a courier to pick it up from my address tomorrow. I do not have a printer at home and it is Sunday. I am afraid every place that can print will be closed before I receive the label. 

Hi anyone please help me to change my old number to my new number please i lost my old number 

Hello, my headset often has this robotic distortion. It occurs randomly and is really irritating. Any solutions?

Hello, as title displays, lost my dongle and have been using this wonderful headset with cable… but is there a way to get a dongle remplacement to play wireless? I live in Mexico but can order to US if needed Thanks!

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code.

I don’t have acess to my old phone and lost my backup codes PLEASE help me, i top up and cant buy steam wallet

Hi :) I’m an old gamer with an old gear, help me out 🙏🏻 When I can order to Lithuania?

I’ve really wanted to buy the viper v3 pro and I think the red is insanely cool looking and was wondering if there was any way to get one in Lithuania? I understand the answer is probably no but I just want to make sure as ive been sitting on this for a few weeks 

When playing a game I knew my DPI was off but when I checked my settings nothing was changed. If I switch windows the DPI seems to go back to normal for a few seconds and then decreases and stays decreased. If anyone could provide any ideas as to why this may be happening please let me know. Thank you! Video of the issuewww.youtube.com/shorts/wDBMS0oLHgM

Hello, My USB Dongle for my Razer BlackShark v2 Pro is no longer working. Attempted different USB ports and other PC's along with fresh installs of Synapse. Checking the 'replacement parts' portion of the site, I do not see these listed. Upon other searches (Insider and Google) I noticed these are no longer available and customers are now having to resort to 3rd party or resellers to obtain these. I'm sorry, this is unacceptable. Proprietary Dongle, inability to use headset even when connected directly to USB. This is literally forced obsolescence. Pay walling support for a product is a terrible user experience and causes customers to lose faith in products. Please advise how to replace with official Razer replacement. Not an entirely new headset. 

Hello,My Razer Basilisk V3 Pro mouse was working fine a few days ago. After shutting down my PC and turning it back on a few days later, the mouse stopped responding completely. When I connect it for charging, no lights turn on, and the computer does not recognize the device.I have already tried using different cables, USB ports, and another computer, but the issue remains the same.I kindly request an inspection or replacement under warranty.

 Hello, I clicked on the wrong button

Hello, I'm contacting you regarding a problem with my headset. My headset suddenly broke on the left earpiece when I tried to extend the length of the left earpiece. Currently, the headset is only held by the audio cable, which isn't optimal for the product. I'm contacting you to find out if it's possible to claim the warranty. As things currently stand, it no longer fits on both my ears, which is a shame. No audio or microphone loss has been reported. I would therefore like to know if it's possible to claim the warranty or not.If you need the order number, here it is.Thank you in advance for your response.SincerelyDragonyanou

it stopped working a few days after i bought it and doesnt work on anything else, i tried my other computers and devides, it doesnt work anymore.

This is my first and probably last razer device i will ever buy but since i already bought it i might aswell try and fix the issues i have.i installed synapse,reinstalled it,cleaned drivers,installed as administrator it does not show up as a device in the app.i dont knwo what to do anymorethese are not the pro version its the regular wired one. i don’t understand how to use a 3rd party eq and due to the sound quality being 2015 bass boost compilations i really need to figure out how to get them to be detected on synapse,i have a laptop so i just plug em straight in the single audio port that i have so i can use both mic and headphonesany suggestions please?

The firmware updater says the dongle version is blank, and in synapse it says the mouse is disconnected

My razer basilisk v3 x hyperspeed  scroll wheel recently stopped working. I have already tried the following troubleshooting steps with no success:Cleaned the scroll wheel and area around it Tested the mouse on multiple PCs (both wired and wireless) Reinstalled Razer Synapse and mouse drivers Updated firmware via SynapseI have unfortunately lost the purchase receipt, but the serial number is (removed serial number) (manufactured ~March 2023). Could you please check the warranty status for this unit and let me know whether repair or replacement options are available? I can provide a photo of the serial number on the mouse if needed.Thank you for your assistance. Please tell me the next steps and any information you need from me.Best regards, 

Little circle button on top right presses itself, can’t disable this button in synapse, any suggestions? 

I'm currently using the Razer Blade Early 2023 (RTX 4080 + i9-13950HX), also known as the RZ09-0483. Yesterday afternoon, I had no problems; I turned on my computer, ran a Valorant ranked game, and then shut it down. When I turned it back on that evening, I noticed a significant slowdown. It would respond about 10 seconds after I pressed the Windows key. It would take up to five minutes for the computer to even boot up and get to the login screen.When I checked Windows updates, I saw that the last checked time was the same as when I shut down the computer. I thought maybe it had unknowingly installed an update. Then I installed a repair version. I started the installation and checked my phone in the living room. When I returned, it had downloaded about 4-5 times in a row because it was so slow. It also took up an absurd 20GB of storage. I decided it would be best to do a complete clean install.I flashed the bloatware-reduced Windows 11 version from this forum using "autounattended" and

Weird artifacting that only happens in Synapse 4 while displaying it in windows 11 on my razer blade 18 (2024). The visual issues seem to worsen the longer I stay on the same screen and have not occured in any other program thus far. Moving my mouse over the glitched out areas sometimes seems to refresh them and temporarily fix the visual issues but other times a little trail of glitched out areas will follow my mouse around like a mouse trail. Was surprised that windows captured the issue when I screenshot it which to me implies its not an issue with the display but actually from within the program itself. Any ideas how to fix this? This also did not occur in synapse 3 but I wanted to be able to use snap tap and so I tried upgrading only to have this issue occur. Updated everything under the support drivers and downloads page for my laptop model on the razer website and also everything which showed up in windows updates/optional updates. Pls send help >.<  

Looking through this forum there seem be a few people with the same issue. From what i can remember i got this keyboard 1 year ago for my son at xmas but now the esc and F1 - F12 keys are no longer working. I have tried the factory reset method with no help. Is this a well known issue and a faulty product? Thanks for any reply.

I'm having an issue where my keyboard is not charging at all showing 0% or it will sometimes show 100%. The wireless mode will go in and out and keep disconnecting. When I plug it in it works fine, but sometimes Synapse shows the battery at 0% and not charging, or completely charged at 100%. This is a new problem and I’ve had the keyboard about a year. I have downloaded and updated firmware, synapse, and the pairing utility and none of this has fixed the issue. 

Hello! I was just using my Razer Black Widow pro V3 as normal until I needed to charge it but it is now working. I have been trying to charge that keyboard for hours and still at 0%. I have updated the firmware and reinstalled the Synapse software but the problem persist. I wonder if someone have been experienced the same problem and how can I solve it?  Thank you in advance

When lifting/removing surface from sensor of the mouse, it immediately goes into a dim red light and disconnects from pc. As long as something is covering the sensor the mouse is functioning normally. It also is worth taking note that the free spin stopped working. When waving my finger in front of the sensor (as if wiping it) it also scrolls up and down.I tried bending the cables and such and I think this is a firmware/software problem. The sensor is also clean so I dont think thats the problem. Ive also tried using it in a different pc without synapse, reinstalling synapse, and reinstalling the mouse driver. Can anybody help?