Razer Support

Hi there, After a reset and formatting my laptop, my trackpad mouse only is functionnal. No left/right click, but it become functionnal until the laptop stay powered on since minimum 1 hour. Before that 1 hour waiting, nothing is happening, only the mouse but no click...I have made all drivers updates, uninstall/reinstall, windows updates, razer update bios… Can anyone help me please? 

The discription of the inside of the ear cup is huge for the Kitty Edition BT compared to the other Kraken models. I mean is there an error in the size discription of the Kitty Edition BT or are there other Kraken models with the same huge ear cups? Does anyone here have them both to compare? I have the Nari Ultimate which has quite large ear cups but I'm looking for a light weight alternative.

Hi,I’m experiencing an issue with my Razer Huntsman Mini keyboard. Some keys — like Enter, J, P, and ) — randomly stop working. Sometimes they respond normally, other times they don’t register at all. Here’s what I’ve already tried:• Tested the keyboard on multiple systems (Windows 11, Windows 10, and PS5) — same issue everywhere• Tried different USB-C cables and ports• Reset the keyboard (Escape + Caps Lock + Spacebar)• Updated to the latest firmware• Installed and uninstalled Razer Synapse• Checked all system settings, including keyboard layout and power management The issue only affects specific keys, and it feels like a hardware fault (possibly a bad PCB or switch contact).The keyboard has never been dropped and never came in contact with any liquid. Is this something I can get a warranty replacement for? Thanks in advance for your help!Product nbr: RZ03-0339120

I have  month old Blackwidow v4 75%, and a handful off keys have started double typing. This is not an uncommon issue, and I see regular posts about it here.Currently it is my F/L/E keys, mostly. Sometimes other keys have it happen.I have tested with Synapse disabled, and I have cleaned out beneath the cap - I have NOT removed the switch itself and cleaned under that.Usually this seems to be a Firmware fix, but there is now firmware available for this keyboard (yet).

Dear razer support team!My deathadder essential mouse (that I just opened) was already registered by someone else. Because of this it didnt show up on razer synapse, therefore I cannot customise its settings. What can I do, so it will show up on my app?

Hello,I have this model: Razer PORTATIL Blade 17 (D8-NT/Win 11/17 3/QHD-240HZ/I7/RTX 3070 TI/16GB DDR5/1TB/TBT4/PCIE GEN4)When I watch videos on YouTube, Netflix, etc., after about twenty minutes, the BSOD (Blue Screen of Death) appears. This never happens when I am working on my softwares or when I am gaming.I uninstalled the graphics card driver completely and reinstalled it, but the issue persists.Have you found a solution, or are Razer Blade laptops simply bad products?Thank you for your responses.

I don't receive the activation code for the headset I bought, Black Shark V2 Pro

I scratched the surface of the card wrong 

Привет! У меня есть Razer Synapse 2.0 и клавиатура Razer BlackWidow 2013. Сегодня я отключил его от своего ПК, чтобы переместить в другое место. Я снова подключил все, и Razer Synapse 2.0 пуста. Здесь нет профилей и макросов. Все пропало. Что делать? Я пользуюсь вашей продукцией уже более 10 лет, такая ситуация возникла впервые.

I DIDNT WORK AFTER FEW YEARS OF USE IDK WHY

i’ve had my razor kiyo since 2022, in the beginning of 2024 is randomly stopped working my and was no longer detected on my pc, i’ve tried updating the drivers, uninstalling, updating synapse, etc. nothing has worked. also on synapse it’ll sometimes say it’s there but when i click on it, synapse freezes and shuts down. 

How to know balance of card with code 69577449218068

Today while attempting to run a firmware update on my Razer Kraken V3 Pro headset (V.1.00.13.1074 {yes, I know} → V.1.10.00.1114) it had no issue updating the dongle, but the headset itself will start the update and then fail after the progress bar moves a little.I have tried the entire process multiple times, closed ALL programs, force quit background Razer programs, but nothing seems to work. It is also not an unstable internet connection.I attempted to contact support but my headset is out of the warranty period and as such was told I could not access support.Attached is the image I see. I follow all prompts to the tee each time I attempt this. 

Out of nowhere my T key stopped working and the keyboard doesn't obey my commands when I try to change RGB in Synapse, this is in Razer Synapse 3 and when I download 4 the T key works again, and the RGBs too, but it stays off and on every 5 seconds, I've tried everything, changing the USB port, updating drivers, resetting it to factory settings and it's still the same, any suggestions?

I just got my Kraken V3 X today and it doesn’t show up on synapse. I tried re-installing it and removing the remaining drivers but it still won’t show up. 

I bought a Blackshark V2 Hyperspeed head set recently and I haven’t been able to connect it to my PS5. The box says it is compatible with PS but when I plug the dongle into my PS for wireless use the headset will not connect to the PS, they work if they are connected via wire to the PS though. 

I purchased the Razer Barracuda about 1 month ago, today my computer crashed and when I turned it back on my headset does not work on the one side and the microphone is completely broke on it now as well. I really enjoyed the headset but now it is unusable. I don’t feel this should happen with only having it for 1 month.

Does anyone have a ps5 and use a Razer kraken kitty kuromi Bluetooth headset? I bought one for my girlfriend and I had to buy a dongle for it because it kept saying something about the passkey is wrong and now it connects it through the dongle but nobody can hear her speak through the headset anyone fixed this problem or went through the same thing and what did you use for it to work?

I bought these headphones at the start of this year and just now the top bit above the ear cupped snapped after twisting the ear cups to put them down on my desk. I also have a picture attached of the ear connector coming out, although the headphones are still perfectly functioning, they are very flimsy due to the stuff that has happened. I was wondering if they come with any warranty so I could potentially replace them.

Hi Razer Support! I'm reaching you out today because I purchased the 1980 + (260) Genesis Crystal for Genshin Impact but have yet to receive the Wings of Delicacy that comes with it? I used Razer Gold to pay, but I have yet to receive it. Can you take a look at this one?

Hi I have an issue with my razer blade 15 2022 advanced when I was trying to screw in my vapor chamber screws back on after cleaning 3 of them broke and now I don’t know where else I can buy them to replace. The screws have a spring on them and I can’t find the right ones and I was just wondering if anyone knows which ones they are so I can buy it and replace them. Thank you! 

I'm very disappointed because I paid a lot for a Razer headset and I simply can't use the 7.1 software because a thief stole the data (I don't know how) from the sealed box.

i bought my razer headset Blackshark V2 X , and when i tried to register it says that its code is already being used , but the box was sealed and new , there is no possibility of this happening , i need help to solve this , i have invoice and i have all the codes with me , photos and etc :(

Good morning, I bought a Razer BlackShark V2 headset, and when I tried to register it, I couldn’t find the country where I bought it. So, I selected my own country, where I received the product. However, after filling in all the details, I got a message saying that the product was not registered. I would like to know what I need to do to receive the code to use 7.1 surround sound