Razer Support

Honestly, really disappointed with this product. I hoped it would be an upgrade from the Razer wolverine v2 but it is a downgrade. I have already bought and replaced one within 2 days. So the controllers arent faulty. But for some reason when I plug the controller in after updating it using the firmware software the controller refuses to work. When I plug in my mic no audio comes through and when I try to switch to PC mode using the shortcut I hear static noise in my headset. To add to this Synapse 4 can no longer detect these controllers I have tried connecting both the one I returned and the new one. I have tried uninstalling and re installing synapse nothing works. Would honestly like to get this fixed and not feel like I wasted my money. 

Hello,Since the latest Razer Synapse update, I am being prompted to complete verification through World ID, which requires an Orb scan.However, there are currently no Orb scan locations in Canada, making this verification impossible to complete.This situation prevents me from fully using my Razer Naga Trinity mouse, particularly in resolving a compatibility issue with Fortnite (middle mouse button not being detected since the latest game update).I am requesting that you: Disable or bypass the World ID verification on my Razer account, Or provide me with an alternative method to verify my identity, So I can continue using my hardware as intended. Please confirm the steps I should follow as soon as possible.Thank you,

I can't register my Razer Blackshark V2 X. It says it's already registered, but I can't figure out where. Because of this, I can't enable 7.1 surround sound.Serial number: HN2121D13401634

I just got my new Blackwidow v4 low-profile TKL orange key for a few weeks. I noticed everyday in one or two of my intense games, the keyboard suddenly not registered any AWSD key.This seems to only happen when I played the game (Overwatch with Lucio main) that requires me to constantly holding right mouse click + mouse scroll and AWSD key together for long time (+ lot of shift key).My mouse is also from Razer Deathadder v3 Pro. Not sure if there is collision between mouse and the keyboard since this only happened if I am holding right click + scroll on mouse for long time. And there was no issue before I switched to Blackwidow keyboard (and update the Synapse v4).My current workaround is to Alt+Tab out of the Overwatch game and came back then it recovers. But during a game, that probably means death.I am using Blackwidow v4 keyboard in wired mode. My mouse is wireless. Razer Synapse v4 has updated to the Sep 08, 2025. I have also turn on Snap Tab and Game Mode.Any possible solution?Th

Sometimes, when I'm just typing or playing games, inputs won't get registered or will be extremely delayed. But the most frustrating thing is that sometimes keys are still 'held' even though I let go of them seconds ago, and remain pressed until I press them again. I tried killing all Razer services running on my PC (Synapse, etc.), which solved the problem, but the keyboard was no longer usable because of the Razer software not running.

Hello Razer Team, I'm here and excited to start this flight with you. However, I'm having an issue with my BlackShark V2 X headset. I keep receiving a message that says, "This product is already in service. If this doesn't apply, please contact Razer Support." Can you please contact me so I can provide the necessary information and documentation? Thank you for your assistance. Thank you in advance for your support.🙏

Hello,I bought the license for THX Spatial Audio but during update to synapse 4, i had to reinstall the software in free version and i don’t know where i must to enter the Key code.The software seems not to work (no sound in my headphone Blackshark V2 when i select THX spacial device). Please, help me. Thank you!

My blackshark hyperspeed headphones is not connecting to the dongle for my PS5, after connected via Bluetooth to another device. How can I fix that?  

I’ve tried every variation that I can think of, but nothing seems to work when registering, the serial number says invalid. Can someone provide any tips here?

Oi, perdi meu número de celular antigo, e nao consigo fazer uma compra, voces conseguem me ajudar a fazer a alteração de um novo?

my product is already registered but i buy it new

I just recently purchased myself a Razer Blackshark V2 X from Microless. I went to activate my 7.1 surround sound, but it says the product is already registered, even though I received and unpacked them today. Microless is a legit site from what I've heard from countless individuals. Please assist me in this matter.

Hello! This problem started out of the blue this morning.My mouse wheel has started changing itself between tactical and free spin.I’m not pressing any buttons or holding it while it happens. It literally lays to my right and just clicks constantly like the switch just keeps going.I’ve already tried cleaning it and switching USB port but it keeps going. Is this the end of my mouse or is there anything else I can try?

Hello,I’m hoping to get some help with an issue I’m having with my Razer Viper Mini SE. It was working perfectly until today, but this morning I discovered the battery is stuck at 0% and will not charge. Here’s all the relevant information:What happens:When plugged in via USB-cable (wired mode), the mouse works normally and shows up in Razer Synapse.But wirelessly, it does not charge: battery remains at 0%, no increase no matter what I try.Once I disconnect the wired connection, the mouse powers off immediately.What I’ve already tried:Updated both the mouse and the wireless receiver to the latest firmware (v1.05).Running the latest version of Razer Synapse.Checked cable, ports, etc.Before the issue, I used the original factory data cable: I unplugged it from the receiver and plugged into the mouse (as usual) to charge — that was the only change recently.Thanks in advance for any help. I’d like to resolve this without having to replace the mouse if possible, since everything else seemed

I use a gaming laptop. The usb dongle literally melt inside the port of my laptop when I was gaming. I can’t find replacements anywhere. 

I have a ps portal and as an audio output I can only use 3.5mm or sony’s own headset. I have BlacksharkV2 Pro and was wondering that if I could use a usb-c to 3.5mm adapter to connect my headset to it. Will it work?

My Razer Basilisk V3 Pro works fine in wired mode, but in wireless (dongle and Bluetooth) it keeps disconnecting every second, making it unusable. I have already reinstalled the firmware using the official updater, but the issue persists on multiple PCs and dongles. I also tried a hardware reset (LMB+RMB+Scroll Wheel) but it did not help.Could some one please advise if there is any way to fix this issueAny help or recommendations would be greatly appreciated.Product: Razer Basilisk V3 Pro  

If anyone from Razer can help me change my cell phone number in my Razer ID account so that I can log in to my account when it asks me to fill in my SMS code, since I changed my number and no longer have access to the previous one.

I bought a razor card but few numbers are missing I also have a receipt for it pls I can i get the numbers missing 

Hi guys. Loving my blackshark v3 pro headset. However i’m getting audio glitches when playing le mans ultimate sim racing title. The audio starts out fine, but tten after say 15 minutes, i start to get drop outs and glitches. I’ve been advised to drop to 16/48000 (from 24/48000) which doesn’t work. Also all the game and windows drivers are all up to date. Any ideas what it could be or what else icould check? Thanks

I’ve been trying to create a RMA ticket for the longest time but for some reason there is no instant link to create one and since Razer’s support page is so slow nothing ever loads.

Hello,I have recently started using my Razer Kraken Ultimate Headset. I’ve had it for a while, but I only started using it. Whenever I use it now however, (it started after like a week + of use ), it randomly pops on and off. When the headset is plugged in, ( USB cable ), it randomly creates like a popping sound, and disconnects for a short period of time. Furthermore, It does this continuously sometimes, popping off continuously after reconnecting for milliseconds. After re-plugging in, it can be prevented for a bit, but then it resumes. If I am watching media while this happens ( YouTube ), the video pauses and loads, i have to go back 10 seconds then go forward 10 seconds for it to resume with audio. Sometimes, it can go without happening for an hour then resumes, sometimes the second I boot my PC it starts to do it. I’m running ReviOS 24.12, Windows 11. 12th Gen i5-12400F, 4060 Ventus 2X Black 8G. OS build - 26100.3624, version - 24H2.  Audio Inputs and outputs I have - DELL S2721H

Hello everyone. i bought a razer v2 pro wireless on vinted and i realised that the usb dongle doesnt work and thers not even the sound when i connect it.I checked other posts but nothing worked.Maybe someone has a solution ?I tried with another computer and still doesnt workP/N:RZ01-04390100-R3G1

Hi there.I live in the EU, Hungary and ever since the ZENLESS x Razer collab was announced i can’t preorder the Cobra + Gigantus pad combo. It says out of stock. But i should be able to pre-order neverthless, am i? Preordering for the keyboard is available. Is it an error on my side? I already set up an email notification, but the announcement was already like 2 or 3 weeks ago, i’m starting to get anxious that i won’t be able to pre-order the mouse + pad combo. When will it be available?

Hello everyone. i bought a razer v2 pro wireless on vinted and i realised that the usb dongle doesnt work and thers not even the sound when i connect it.I checked other posts but nothing worked.Maybe someone has a solution ?