Razer Support

 in the headphone sound calibration, my razer blackshark v2 pro is displayed as stereo, but if I download the app from Razer 7.1 or thx audio, they will appear as a new audio output and I don't feel this 7.1 even in the demo, just a smooth sound transition. 

My gift card I just bought is not working. How can I redeem this and how can I call someone for support I'm trying to send it to my husband and it's not going through.

I bought a new Hanbo 240mm less than 6 months ago and just got around finding a GPU and installing it in my new PC. The Hanbo has remained in its box sealed until Saturday morning when I started this new build. The Hanbo never worked correctly. On one hand, when connected via the included USB-C cable to my motherboard, when I turned on the computer, the fans on the radiator ran at full speed and there was no RGB light on the fans or the CPU module.My motherboard also wouldn’t let me boot into Windows complanining that the CPU temperature couldn’t be monitored and to avoid a problem, I should either turn the PC off OR go into the BIOS and ignore monitoring.I tried with IGNORE, but neither Razer Synapse or the Razer Hanbo Firmware updater were able to detect the Hanbo. Fans always ran at full speed No RGB lightSo I unplugged that USB-C cable and connected instead a USB-C cable from the CPU head module to a USB-C port on m

Hi Guys,Just wondering if anyone else experienced this issue. I have been having this issue where i plugged in my charger to charge, everything just hangs and freezes. I have to hard reboot the laptop without the charger plugged in or else it will not boot up. I tried : Reinstalling the GPU driver, I have updated my Win 11 to the latest, GPU driver is now the latest.Also, I have tried draining out the battery, and can only charge while its off. It charges fully, but just not while powered up and in use, which is a major inconvenience when gaming.Power adapter is also working fine, no flickering from the LED. 

I was surprised that razer support reached out to me via reddit. Props to them for actually quick response and trying to assist me with my concern.Btw want to mention i love the razer iskur v2 chair. Only had a small issue that i think would be easy to fix. But hoping that Technical support might be able to help me.

The mouse is found in the sense that it works on my Series X when the dongle is plugged in but the sensitivity is super low and the Razer Turret app via the Xbox store, for changing settings and lights etc, just doesn’t pick up my mouse or keyboard. I’ve tried multiple ports, resetting devices and console, no joy. It connects perfectly fine via bluetooth to my lapop. The Xbox however just will not pair.Really annoyed that a product that is designed specifically for the Xbox doesn’t even work with the app, that was also designed specifically for Xbox. It just doesn’t find my devices.What on earth is going on.

My question is pretty simple, so hopefully someone can help me. I have the SWTOR Gaming Mouse and the little nub broke off of the scroll wheel so it no longer scrolls. I have check the internet and cannot find anyone who is selling that particular part. I have found plenty of scroll wheels for other Razer mice, however. Does anyone know another Razer mouse that uses the same size scroll wheel that I could purchase to make the swap? I took a measurement of the wheel that is in the mouse, and it is about 1” in diameter and just under that across the axel (which is broken, so presumably about 1” or slightly longer when whole). 

Hi all, I broke my Razer Orochi V2 dongle for quite some time now with no warranty. I recently just build my first PC ever and want to have a working mouse within BIOS set up. I wonder if the Mice and Keyboards USB HyperSpeed Dongle will pair with my mouse immediately within it, or do I have to run through installation after setting up Window in order to make it work? Thanks

Hello everyone, I bought my Wolverine V3 last November and now have issues with my right trigger. I no longer have my order email, so I cannot return the controller. Does anyone know how I can contact Razer?

Headphones: Razer Kraken Tournament Edition Serial Number: 862115U0733451After an update several months ago, I could no longer use Razer audio controller game as the default playback device and can only use the chat audio controller. So every time I go into the app to want to change things I have to switch to the game audio controller but then i can’t test out the surround with the surround demo in the app. Does anyone have a solution for this? Its been bothering me for months that I could never figure this out.

I just bought my blackshark V2 x on shopee online. When i want to register it says  “This product is already registered. If you did not register it, please contact Razer Support" . Someone please help me. Thanks

I purchased a Xbox gift card of $100 and it’s been more than 24 hours still saying pending and I’m getting tired of it now, I’m beginning to get pissed because that’s all I’ve got and If I don’t get the issue resolved I probably might not have to use razer gold & silver anymore, i submitted a ticket and still no response I messaged to get some help from some people on here and still same no response, if anyone is willing to help this is my transaction Id 122GP59AA4QO12782E10B

I’ve been using a Razer Tartarus for about 3 years now and am absolutely loving it - it’s a great device that is extremely customizable via Synapse and saves a lot of unnecessary wrist-flicking with the mouse. I haven’t had any issues with it whatsoever… until now. I recently downloaded Diablo IV. I had played Diablo and Diablo II back in the day on a mouse and keyboard, and it was fine at the time because it was all I knew, but I played Diablo III on console and the controller actually felt better than just mouse and keyboard, although there were certain things that were a pain to do. With Diablo IV, I’ve reverted to the PC. I tried playing Diablo IV with the mouse and keyboard and it just felt… off… having to click to move. Sadly, for whatever reason, Diablo IV does not currently support WASD movement, so my current options are either (i) play on my mouse and keyboard (using my mouse to click where I want to go) or (ii) hook up one of my controllers to my PC and play

Plug razer nari ultimate dongle into ps5, connects then about a minute later disconnects, can anyone help?

Hello,At the end of last year I decided to get a new PC from scratch. Of course, this generation of desktop hardware ended up being a circus, so I ended up with a high end GPU that I had checked and it ended up being defective, RMA’d it, and got a new one.Less than a month after I got the new GPU and around 4 months after I bought a Blackshark V2 PRO headset, the left hinge just snapped when I picked up the headset from on top of the desk. I did not feel like sending something else back, so I decided to tape it. Around two months after that, the right hinge snapped. And now, a year after I bought them, which means they’re still under warranty, they’re basically unusable.I have to say, this headset has one of the best microphones I’ve seen so far, but the plastic used is just… sad.  My questions are, are there any replacement hinges that will actually last longer than the original ones available anywhere? What’s my course of action here?I REA

Why don’t you guys specify that you’re sending the products from outside the EU on your EU website? I’ve ordered two mice being led to think that you’re having an EU-based store and now i’ll need to pay vamal taxes for them. If i would’ve split the order in two different ones, no such taxes would’ve needed to be paid. Why? I need to cancel/return the products now and, funnily enough, there seems to be NO WAY to reach razer’s support on this matter. Such shitty experience...

I was emailed a £10 discount code from razer but it won’t work on checkout? can I get some help

Hi, I just bought the Hammerhead True Wireless X earbuds and when I pair them via Bluetooth it is found within a heartbeat.But the Razer Audio app cannot detect or find the earbuds no matter which of my 5 phones / tablets I try.Does anyone have a solution?

I have this issue with Chroma App: when I open the app, I get the screen shown in the picture. Additionally, the LED synchronization is laggy, and when I change the lighting effect, it takes a few minutes to apply instead of happening immediately.I have a Razer Basilisk V3 mouse and a BlackWidow V4 Pro keyboard. I tried reinstalling Synapse 4 and Chroma, but the issue persists. Even performing a clean installation of Windows did not solve it.However, when I reinstall Synapse 3 and Chroma, everything works perfectly. 

I sent you a private message, I hope you reply Razer.sushi.boi

My Blade 16 2024 with GeForce RTX4070 every time I boot the system up, it takes a very long time to start up and get the laptop running to a normal state. During the Start up process, everything lags really bad from my mouse cursor to typing the keys for password. it takes 2-3 minutes starting up.I had an 2016 razer blade and my old model despite being almost a decade years old boots up faster than my current fresh out the box 2024 razerblade laptop.Is anyone experiencing the same thing? Please help me find this solution!

My Orochi V2 suddenly stopped working with no quick fixes (restarts, uninstalls) working, and Jeff L. and Christine B. helped me tremendously, quick responses and detailed instructions. Super helpful thank you!!

The central metal support broke where meets the bottom of the seat. Seems like others have had this issue. Razer support tells me the chair is out of warranty so guess I’m out of luck.  

razer blade 16Even if you use razer synapse to set the battery charge limit to 80%, it will be charged.Do you know the cause?

Hi,my controller disconnected in the middle of a game, and it won't turn back on at all, it spent the whole night charging. I was playing in wired mode. I left it charged again this day but nothing changes... do you have any idea? thanks!